No! We are easy to get along with people. We've done house repairs and flooring before...just do what you say you're going to do. No shows, rescheduling...I'm seriously laughing at the "A team" installers. Very bad, very VERY BAD! Arguing in spanish (I understand) on how to do the stairs, ripping up carpet and never showing back up. The office blames the middle man the contractor blames the office, the salesman shakes his head in disbelief. No phone calls, no direct communication-just take all my money and do a Really bad job, to the point where we stopped them from laying anything down until we got some answers. We proceeded after being reassured & charged another $500 for a better product, but again...no phone calls, no one showed up, no one cared about my house being torn to bits while we tried to salvage this "situation." I'm sure they thought I was over reacting, well now I'm canceling. I want a full refund of 7,898.00 back on my card and not a dime charged for this mess of a crew that came and set such a terrible tone for this simple job. Never again, lies-straight up. read more

Victor and Mario and their team- Ricky and JC gave me floors even better than I could imagine. They were friendly, curtious, professional, knowledgeable, all around flooring experts! They went above and beyond to make sure I was happy and even added extra touch's where I had a couple funky trouble spots to make them right and again better than I could have wished for. Thank you guys I literally feel like I have a new house. HIGHLY RECOMMEND!!! And Michael Miron, the salesman was informative, made great recommendations about things I had not a clue about to make it the best it could be. He and the crew more than delivered above and beyond read more

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I scheduled an appt for a sales rep to come to my home to show me samples. The gentleman that came was a little pushy but I did find a hardwood laminate that I liked. This was March 14th. I gave him a deposit of $1700.00. I scheduled the install for 2 weeks later and was getting a loan for the balance of the total sales. That next Monday, March 16th was when the Covid19 scare really hit the world. I decided to cancel my contract, as in Arizona I have 3 business days to cancel any contract. I called Empire customer service, spoke to a very nice rep and they were very understanding about why I was cancelling. I was not willing to get the loan and risk not having my job a week later and not being able to pay for the flooring. She told me that my deposit, which was made using a credit card would be credited back to me within 7 - 10 business days. After 10 days, I called them back and they told me that it has been processed, I should see it any day. After 15 business days I called again and was told now that it would take 30 business days? ??? What, why? It was already processed unless I was lied to? They said that due to the Covid19, they were short-staffed and backlogged. I waited a few more days and called back and then was told that their computers were down and would be for over 1 week, no one would be able to help me. After that week, I called again, computers were still down and they could not tell me when they would be repaired. Finally, I called few days later, computers were working but the sales rep handling my credit has a voice mail that is full and they would leave him email to return my call. This was the procedure the next 5 days in a row that I called, same story. No one ever returned my call the entire 30 days I waited for my deposit to be returned to me. I will also mention that when I originally cancelled, the sales rep that came to my home to show me samples called my cell phone and left a nasty message about how he and his family were counting on that money from that sale to live on and that I should have called him to work something out. What was I going to work out with him? When I reported him to Empire, they promised to have someone from management get back to me and no one every responded to that request either. The sales rep called me again to apologize but said again, he was hoping to have that money for his family. So, it really wasn't an apology. I would have used Empire again, if the I would have had a better experience but now, I would not use them or recommend them to anyone. Their customer service is lacking and extremely rude and if you cancel, you will wait a very long time to get your money back. read more

I had an appointment, yes they showed up. Was supposed to be for 50/50/50 offer. Beginning of July. Well that offer was never mentioned, I was given a price of over 12,500 for roughly 1250 sq ft of laminate wood plank floor. Only given 2 samples of gray when that was the only color I wanted. Then told I could however get 20% reduced price if I reserved in 5 days. Really! That wasn't the promotion. Today someone from corp called to "try and make it better" only offered 50% off on material, when I asked about the promotion I was supposed to get when I made appointment he said it is no longer available. Really!. Horrible customer service. I got 2 other quotes, 1 same flooring at less than half cost and other was for whole house for a fraction of the cost at 9K for 1645 sq ft. Guess I will go with someone else. These guys are not competitive pricing as they claim, they are price gouging! read more

Had such a horrible experience with them. We decided to go with them to get our floors done. At first the sales person wasn't bad at all. We got the numbers and decided to go with it, but looking at the numbers we noticed they were higher then they should have been so we contacted the office and they got us to the sales person who told is it was correct, we still felt like it was off. When the installation was going on we had a contractor who was the supervisor of the job tell us the price was in fact too high and showed us what the price should really be at with what we had ordered and installed. And informed us that the sales team can raise the price of the product as they see fit .We tried to contact empire and voice our issues with the price being off and seeing what can be done. They stated to us that we were out of luck and that the price was correct and the contractor had no place in telling us that information. After talking with the GM of the location they still stated that the contractor didn't tell us that and we are lying and to just pay it. We talked with three different MGT and they all gave us a different answers​ and the GM just flat out refused to help in any way even though he has the ability to make it right .It left such a bad taste in our mouth that a company would do something like this to people we were planning on having our family and friends in the military use them but we can't seeing as how this is how they do business and treat people. read more

They sent a rep out to do an estimate, the add-on I needed floored used to be a patio and had a slope. He quoted me a price for leveling, flooring, and product. He saw the property, understood the scope of the project, and I signed a contract. The day of the installers came out, saw the same project my sales rep did, called Empire and Empire told them to bail. They signed a contract for work, and refused to complete it. read more

I had new carpet installed in March of 2019. The carpet recently started bunching up in an area of the living room. This is due to poor stretching during installation. They said they only offer a 1 year install warranty. I don't believe this should fall under that category due to the poor installation. They want to charge me to come out and fix this which is unacceptable. I would not recommend them to anyone based off this info. read more

One of their representatives came out to show me their different floors blah blah blah. They book you with a 2-hour window he couldn't even make it in the 2-hour window. Let him in he wasn't wearing a mask but he did put one on willingly. When he left though and came back in he had it around his chin and was talking to me that's the worst time not to wear a mask, when you open your mouth. When I reminded him he got testy and said he would do it in a minute.. Then during our visit he takes two personal phone calls one he's texting and acting like he wasn't going to reply but did I watched him move his fingers. So not only are they outrageously overpriced but they got jerky Representatives. read more

The Sales Guy, Larry Mullins, promised things during the sales call that he totally bailed out on. I'm in sales and I never treat my customers the way this company treated me. I called the company to complain and they took all my info, gave me a claim number and said someone would be calling me. NOBODY called! Larry was unreachable on the day of the install and PROMISED me he would take my call if I had concerns. Not only did he not take my call HE NEVER BOTHERED TO CALL ME BACK!!! The floor is nice, but the process was not enjoyable at all and this company does not care about you once they take your money. GO SOMEWHERE ELSE!!!! read more

This is the worst company. Don't waste your time or money. It's been over 2 weeks and still waiting for them to finish my stairs. Have called them on a daily basis and left messages and no one returns calls. I've called the sales guy and all he says is he's escalated my concern to a manager but clearly they don't care since no one calls me back. www.empiretoday.com read more

Showed up and replaced my flooring but had a couple of follow-up issues so I called them and they setup someone to come and address my issues. First time I waited all day because the will not give a specific time and no show. 2nd call and subsequent appointment setup and another no show after waiting all day. Poor follow-up and I cannot refer them to anyone because they didn't finish the job. read more

Carpet is just over a year old and it's lifting and bubbling in 3 areas in the master and looks bad. They are trying to charge me to come fix it and it's only 13 months old. Our old carpet never did that and it was 15 years old. Don't go through them. They also have fake Google reviews and there is no place to leave a review on Google. read more

The salesperson, (Sadie) was wonderful!!! Spent time with me, offered suggested and did a wonderful job. Totally sold! The problem is the scheduling of install. They are a mess!! I think they don't have their own installers and possibly use subs. They tell you a time & then don't show up on time or with enough people to do the job. When guys did show up, they dropped supplies and said they would be back in 2 hours. They showed up 6 hours later, (around 4PM) and said ok we can start now and work until 5 or 6. Really? I took my dog to my parent's house at 6am so he wouldn't be in the way. I moved everything they asked and did my part. They have to think about the customer too!! They need to learn COMMUNICATION!!!!! I cancelled the job. They were going to do my whole house - but need to tell me when - so I can plan what I need to do! read more

Recently went to the Home Show and had set up an appointment on Nov 1 to receive a quote and see the many options they they provide for what I'm looking for, well I was highly disappointed. First off the person who came to my home seem very unprepared and his office kept calling him where he would take the calls at which one point he was talking about a client who the office was having an issue with which I thought Again was very unprofessional. He didn't seem to feel excited about being in my home, like he was wasting his time which in turn my time was being wasted. The guy reluctantly brought in a few tiles to show me ( not like the 100s of choices the commercial reflects) and ask which one o liked. He gave me a basic quote, took the tiles back to his car came back for his bag and said have a good day. What a waste of time! read more

If we could give less than one star we would. This has been a YEAR LONG NIGHTMARE and we will NEVER recommend this company to ANYONE. It took a MONTH to install a so-called five day job. The poor kid they had coming to do it was alone and they refused to send someone to help him. He worked incredibly long hours and would be here until 11 PM sometimes. He told us he didn't get paid for the job in the end. A few months after this first nightmare, our tiles are coming up off of the floor. So, the kid comes back out to assess it before realizing IT WAS PUT IN WRONG. That whole month and moving all our stuff (because they didn't) was for NOTHING! They had to redo all of it. Wonderful. So months go by. Months because they didn't have the tile we needed. They wanted us to change our tile and we said no, we want what we paid for. We were told they'd be here by August..which was two months or so out. Then in August, it would be September. Mind you we'll be at a year since this began in November. We had to purchase a $500 storage unit to move all of our furniture yet again. Today they didn't show up to work. When we called to ask why, they were "diverted to another job". Man, these guys are terrible. We were so incredibly patient for this whole disaster but today we're done. We're out of patience and we're done. We really want at least half of our money back for liquidated damages. This is insane ane ridiculous. read more

Experience with Empire has been terrible. We replaced flooring throughout our home just over a year ago with vinyl planking and carpeting, spending about $40,000. We were up sold on product, told it was high end and very durable, something you want in your house with children and pets. fast forward to now, we have a carpeted room with a seam that is exposed and despite multiple calls to try to get it fixe, no one calls us back. There are multiple areas of the vinyl planking that is cupping and ends are lifting up. after months of calls, finally got someone out to replace some of the planks but was told by the contractor that they are seeing this happen with this temp of flooring. since then, we have not been able to get a response from Empire to find out what they can do for what seems to be defective product, husband even called the national office who said we would hear from the local location and it's been days. Will never use this company again. read more

I called them out to get an estimate. I have two 10x10 rooms and they wanted to charge me 2600 bucks for two rooms. Their lowest bid was 1400. I told the seller I would have to wait and that's when the attitude changed. Any way I called express flooring and they gave me the price I was looking for 800 bucks for everything. I am so glad I decided to wait and didn't get suckered into empires sales pitch. Express flooring is a lot more fare in their pricing. read more

Buyer beware! Terrible experience. We will never use Empire again! The salesman showed up to our rental on Tuesday and measured what was needed. He told us they would be able to install on the following Monday. Ok. A little inconvenient since a new tenant was moving in on Friday but we would work around it. The salesman had been given the door code in case he arrived before my husband but was told that when they installed they needed to call due to the new tenants not wanting strangers in the house without us there. Monday came. No call. Tried to call. No answer. Tuesday came. We were told we would get the call that day. Nothing. Wednesday came and we were told the carpet was there, they rep "had eyes on it" and it was scheduled first thing Thursday morning. When we gave this information to the tenant they informed us that the carpet was done when they came home from work on Tuesday, the day before!! Never a call from the installers and they let themselves into the house! The salesman blamed the installers. The installers blamed the salesman. No one took any responsibility for lying to us when told they "had eyes on it". We will go back to using Express Flooring which we've used twice before without any issues. read more

Empire is tough. I feel it has to do with who you are dealing with at Empire. I sell homes for a living. I have been using Jim Silva at Empire for years. He has done all types of flooring projects for my clients and in my own personal properties. If there is ever an issue Jim takes care of it and fast. The level of service is above and beyond. I have been involved with over 30 flooring projects with Jim and have not had one client be unhappy. read more

The carpet installer damaged my drywall on the stairs. They also broke my daughters dresser, used liquid nails to try and fix it, stuck it in the corner and left without telling us about the damage. My wife went to move it, the leg snapped, it tipped over on her. If that was my daughter it fell on, it would have killed her. I filed a claim with the main number and called the office several times with no answer or call back yet. This is about $2,000 in damages. read more

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Well, for a month now, I have been told that Empire has raised my service request to high priority. The customer service agent has really tried to get someone to help and left messages with top managers, or so I have been told. I am so disappointed since this has been going on for a year now. The seams in our rug are noticeable to everyone who visits and the separation seems ot be increasing and the carpet is coming apart at the edges. quite a while back they came and tried to repair the seams. It did not help and then some people came to inspect it. They said it was not good and that they would report back to the manager. Meanwhile nothing for months. We are trying to be patient, but I would just like my money back at this point. I call almost every day now...and no help. They just leave messages wiith managers. read more

Horrible installation of carpet. I had the carpet re-stretched once and the carpet is still bunched in multiple areas. I have never had this bad of experience with flooring. Would not suggest this company and the customer service is not great. read more

Great experience from sales contact to installation and cleanup! Salesman was very friendly and professional. Very knowledgeable of products and installation. Installation was started within a couple of days, and installers were excellent throughout their whole process. They made it clear that they were wanting to please us with the best work possible. They went above and beyond! I would highly recommend Empire! Our floors are beautiful and have received many compliments. They are very easy care for. What more could you ask for? read more

Called after 4 PM day before scheduled carpet installation to say carpet was not in stock in CA and would be at least 2 weeks before installation could be rescheduled. read more

Joe Schwab at Empire Today is the ultimate professional. He was available for questions and helping us select the perfect flooring. The choices of flooring were the most popular and current styles. I highly recommend Joe for his expertise and follow through. He worked hard to get us the best hardwood flooring at a reasonable price. read more

Awful customer service. On the day of installation they arrived with the wrong carpet. I rescheduled for the following week and they canceled the morning of stating the carpet was not in. I cancelled my order and received a refund of my deposit. I went through a local carpet store. They had the same carpet at a lower price and installed it within 3 days as scheduled. Since they don't have a physical location I thought they would have better pricing. That was not the case. I would never use Empire Today again. read more

When evaluating Empire Today , understand that this Flooring Company has the word Today attached to their name!! The reason for this is the Salesperson is expecting you to make a decision TODAY!!! Don't worry about the fact that you are making a$15,000 to $20,000 decision in my case , but he was all about TODAY!!! Fortunately I expressed that I was just starting and at that time he showed me 8 different choices of flooring, and told me he would NOT measure the floor or give me a quote as we were not going to make a decision today!!! It was like he was the hammer and I was the nail and he was trying his hardest to beat me into submission!!! It was the Hardest close I ever experienced!!! You know what it showed me ? It showed he did not care about me and only cared about him, on several occasions Larry told me about the family he had to support. After she left I did some research on Empire Today And it confirmed what I thought which was this was NOT a customer first company!!! He left and we had nothing more than what we had before he came, no understanding of what Empire's cost to install or how much it would cost for them pulling out the floorboards and ripping out old tile!! He made me realize that they would NEVER be a choice!! As an owner of a Solar and Turf company whom employs several dozen Sales People, I was immensely disappointed in Empire Today!!! read more

They did not start on time, did not finish on time. Delayed final installation for 1 extra week. Damaged my walls, broke toilets, and their Scheduling department is at best incompetent. Workers did not have a full time supervisor at my house. Overall a disaster, I would not recommend and steer anyone away from this business. read more

The salesperson and installation were very professional and arrived on time. The salesperson initially tried to sell polyester and other better alternatives, which I anticipated. After asking for better quality, we decided on going with Mohawk Triexta which comes with a phenomenal 25 year warranty on texture and stain resistance. I was provided a sales quote immediately after all the measurements and calculation was completed. After getting several estimates, they provided the best combination of quality product, online reviews, and competitive pricing, so decided to go with Empire. The installation team was on-time and their customer service always kept me in the loop with installation and scheduling. The work took almost 7 hours and they did a very professional job. I highly recommend Empire... but always recommend shopping around as well. read more

If I could put a zero I would. Of course I responded due to their ads and I needed to get my flooring redone. So I set up an appointment online for Tuesday between 6-8pm I got the confirmation email and everything...well fast forward to Tuesday night no call no show but then around 8:30 I get a text not a call from "chris" saying they weren't coming the sells rep wasnt able to make my appointment but here's $50.00 0ff please call and set up another time. How about a phone call from a real person saying someone wasnt going to make it. Then on Wednesday I get an email saying thank you for having "Luna" do my estimate today. I'm sorry did I miss something?! What a shady company. Nobody ever came out no one has even bothered to call me to even apologize or to set up another appointment. I think I will be taking my business to someone else. read more

Okay- so I was hesitant on calling empire based on the horrible reviews. --- and believe me , I read them ALL! I called 3 different carpet companies and scheduled them for wed, Thur & Friday. I wasn't looking for expensive fancy carpet and already did my research on what it costs and what I wanted . Jim Silva called me up and I nicely said " I'm letting you know ahead of time before u feel like I wasted your time that I am looking for the best price (period!) " he said he understood and I was still thinking to myself this is gonna be bad ... Jim showed up right on schedule, brought me what I was looking for , said this is the price , and I didn't feel pressured. The price was exactly what I was expecting-- actually a little cheaper than I prepared for . We were in a time crunch because the house is going up for sale and hitting the market this weekend! ( Gave us 1 week to get everything done) the installers that came ((( I will update this and give them credit once I get their names)) showed up as scheduled and did an amazing job! We gave them the keys and since the house was vacant they went to work all day with no interruptions- the installers kept me updated all day , sending me pics of each room as they did the carpet. That was way cool because I was so anxious to see it !!! We went by there at the end of the day today and were blown away! It looks soooooo great! The carpet , the stairs , I know doing Hollywood style on stairs takes longer than rolling over the steps - and u can tell they seriously took pride in getting it just right... FYI , Jim was the 1st quote I got and Because I made the decision to purchase it right then and there (( I did NOT feel pressured which was way cool))). I called express flooring to cancel my spot and they immediately called me back and said they would give me a better price if I would change my mind and use express instead... I didn't let their tw know that empire was already installing it just to see what their "best price" was .... it was $500 more than , what I paid . This company didn't bullshit me , didn't waste my time , and followed through on everything. I WILL use this company again and I WILL highly recommend Jim Silva . Thank u for making it hassle free! My house looks better than it did when we first bought it - A++++++!!! Thank u !!!!! read more

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I purchased my first carpet from Empire in 1997 and again 14 years later when it was finally time to be replaced again. The service both times was impeccable!!! Then 6 years later, the carpet was not holding up against wear or discoloration, so I contacted Empire regarding the warranty and we scheduled an appointment for an inspector to come see the carpet. The scheduler "forgot" to put my first appointment into the schedule and we rescheduled for the following week. The inspector Robert M, a agreed the carpet did not hold up well at all and informed me Empire was backing their warranty and agreed to replace the carpet, but I would have to pay the installation. Fine. I received a phone call a few days later to schedule the installation, but I hadn't chosen the new carpet yet, so I was curious as to what exactly she was scheduling to install? A salesman came to the house and agreed the carpet quality was obviously inferior. He showed us options, we made our choice, and he told us to call to schedule the installation. A few days later, I received an automated call saying my installation team would be arriving within the hour. Why? I hadn't scheduled yet. When I called the office the first girl was extremely confused, but she transferred me to Destiny who apologized for the 'mix-up' and we chose the following Friday for install. We were all ready to go on Friday. The installers arrived on time. After I showed them around the house, they told me they were instructed to ONLY replace the master bedroom, dining/living room carpet, not the two other bedrooms. Wait a minute... if the carpet is poor quality in THOSE rooms, why wouldn't it be poor quality THESE rooms? Not to mention their horrible condition... I called the salesman, but he did not call back, so we called the office manager, Jasmine. She apologized for the 'mix-up' and ordered additional carpet for installation the following day. Then, the installers informed me they were putting the new carpet over the old padding because Robert told them I said it was OK. We NEVER had that discussion and would have NEVER agreed to putting brand new carpet over old broken down padding halfway past it's lifespan. Once again, we called Jasmine. She sent over new padding. The next morning, the installers replaced the carpet in the two additional bedrooms... but did not leave remnant pieces or care/cleaning instructions. We called about the remnant pieces and were told they order EXACTLY as much carpet as they will need. No more, no less. There were PLENTY of smaller size pieces to leave. I do have eyes. They said they would sell us a 12' x 5' (enormous) piece for $100. I only wanted a small piece in case a repair/patch is ever needed, but at this point I just want this all to be done. I finally spoke to Liz after playing phone tag with the office and Liz emailed me the cleaning/care instructions the next day and said the additional carpet piece was "READY". She asked if we wanted it delivered for $50, but I told her we would pick it up. I told her we would be by on Friday. She emailed me back: "No problem, it's HERE." On Friday... it's not there. It will be there Monday, but it wasn't there Monday. It was ready on Wed. and luckily, they did not charge us for it. I am disappointed this entire experience was drastically different from the first 2... perhaps because they were merely fulfilling a warranty and not actually profiting from this installation, so they tried to cut corners to save themselves money. Well, guess what, Empire, I took a loss, too. I did not get the quality I originally paid for and I paid for an installation I wasn't due to pay for for another 8-10 yrs, You lost a repeat customer, Empire. I will be calling if this carpet doesn't survive it's warranty, but otherwise we will take our business elsewhere and advise friends, family, co-workers, etc., to do the same. My years of loyalty were not important to you. You will cough up the material when you have to, but you won't guarantee it will be done with integrity or quality customer service. We shouldn't have had to beg you to do the right thing. I wrote a review on Facebook and was asked to contact the customer service email about my concerns, which I did and never got a reply. Also, my Facebook review "disappeared".... Awesome... read more

If only zero stars was an option. I wish I had read the negative reviews prior to hiring Empire. This company is really a JOKE. Do your research before hand so that you don't have to learn the hard way like us. Empire came out, measure and gave us a quote for hardwood stairs and carpet. We decided to finish our stairs in hardwood to match our existing wood floors. Since we were so excited to finally have our stairs done, we decided to splurge on new carpet for our bedrooms as well. The issues began immediately. We were told the hardwood would be installed first; however, the carpet was installed first. When it came time to install the hardwood on the stairs we discovered that the salesman sold us a product for our stairs that was incorrect. Specifically, the stair nose was not correct for the flooring itself. Two installers on seperate dates refused to install said material on the stairs. A third installer then came out, along with an Empire supervisor on a third date, and insisted it could be done and the installers prior to him did not know what they were doing. They also lied by making us believe that "new product" had been ordered on two seperate occasions, but it was the same original product each time! We finally cancelled after going to a third party for their opinion. They immediately saw that the product was not right. Empire tried to pull a fast one. BEWARE OF THIS UNSCRUPULOUS COMPANY. We've never experienced as many issues with a company as we did with Empire. In the end, we didn't even get an apology for having been sold a product that wouldn't work. HOW DO YOU SELL SOMETHING WITHOUT ENSURING IT WILL WORK AND ALL PARTS GO TOGETHER!?!?!?! Had the hardwood been installed first, we would have cancelled the entire thing in knowing it wouldn't work, instead of being stuck with a half ass job. We wasted so much time and energy. This company is so shady! read more

I responded, as many, to their TV adds. The initial sales person came out measured and showed us samples. We weren't ready to buy so three months go by. I called and was put in contact with Larry Mullins. He came out measured again and we looked at samples. Larry did a great job, professional, polite, gave us a 'I'm on my way' call, etc. Great experience with Larry. Install was scheduled for the following week. Installers arrived on time, moved my furniture out of the rooms, got the job done in a prompt time, cleaned up and moved my furniture back. I had a GREAT experience! read more

Empire, we choose them because of they had the best prices, and fit what we were looking for, but alas they were horrendous. They are nothing but problems! The Installers for our laminate floors were scheduled to arrive on Tuesday, March 19th, and take no more than 2 days for the laminate and on the 3rd day the carpet would be installed on the stairs. The crew that arrived did not speak English, when we had questions, they could or would only say "yes, no, or same stuff, no worries." They spent 80% of the first day on their phones, and could not even finish the master bedroom and closet. We had just over 700 sq ft that needed the laminate. Not a huge amount. During the removal of base boards, they destroyed them; were not gentle and punched multiple holes through our walls, they cracked, shattered and maimed our baseboards. Then lost some of the smaller pieces, or maimed them so bad they destroyed them and they shattered. They had excessive waste of the laminate, and marked everything with a red sharpie, then used the marked boards in the closets. They left large enough gaps on the edges of some spaces that even with the maimed base boards you can still see the underlayment. In one bedroom, my husband caught them laying the laminate without the underlayment, he made them pull the laminate up and lay the underlayment back down the way they were supposed to after they argued that he was wrong. Then, they moved heavy furniture and dragged it over the newly installed laminate. They scratched up a bedroom, so we made them replace all the scratched boards about 10 of them basically a whole case worth of boards. So even more wasted boards for their crappy work. I went out of my way and ran and got felt furniture pads, to protect our new floors! They refused to use them stating it was no good! After calling and voicing my issues to Empire on the second day, I was told to use google translate to communicate, and he has heard this complaint before and that is the best they could do. I demanded on the third day an English speaking person accompany them for our concerns and issues to be addressed. Day two The Supervisor for the laminate came out for about 40 mins, let himself into our house unannounced and was just standing around. When we came down stairs he introduced himself to us. WE had to watch these men constantly or they tried to cut corners. In those 40 mins that the "boss" was there, we asked they fix the holes, but they had already started putting the destroyed and damaged base boards back up. So they patched above the baseboards.... Half ass fixed it. Supervisor had them switch the underlayment in the last room. Kind of Fishy!!! Was not the same product we paid for and was a different feel and color! They did not nail all the baseboards down and a few are falling off the walls and hanging on with one nail to them. They left exposed saw, blade, tools and things just laying around on new floors with zero protection from scratching! When done they did not offer to move our heavy furniture back to where it belonged like it said they would in the contract. I just had Elbow surgery and cannot help my husband to move anything. So our house is sitting in disarray until everything is done. So for the last two week we have been waiting to put things back together. The installers left their garbage and debris lying around and they took what should have taken 1-2 days into 5! On to Carpeting the stairs- Carpet was scheduled for 3/21/19, Carpet installers arrive with the wrong color! They supervisor then told us we are wrong, and this is what we ordered! Um no it is not. The contract guy, imputed the wrong color, so the carpet gets sent back, and contract guy sends in an order for the right color and we are told they will come back the next day. Next day, after hours of waiting we get a phone call, the carpet was never delivered! Yet another day wasted to them, and now we add another day, and they promise install for that Saturday. Install for carpet goes smoothly, it has been just two weeks and the carpet is pulling up on the stairs after vacuuming them, and the small landing is pulling up also! WHAT THE HELL. After many calls and emails of our issues with pictures to back it up, we came to an agreement that they would replace the baseboards, and they promised a different company and people would show up for them. I scheduled the install for 4/6/19, low and behold is this a JOKE to Empire, they sent the damned supervisor from the same flooring company. First thing out of his mouth, "you have a problem with our work? What's wrong with it?" We have called and complained again, and have once again put our home on hold to reschedule the base boards for next week 4/13/19. read more

DO NOT USE THIS COMPANY FOR ANYTHING! I have never had a worst experience in my life. These guys scam you to get your business and then you never hear from them again. I worked with JIm S "The carpet guy" he's great at first, bad mouths his competitors says nobody is cheaper or had better service or quality because they are so big. Complete scam. My entire order screwed up, over paid, promised a discount after the screw up. And I have yet to hear anything. I'm in contact with my attorney and we exploring a class action civil suit. If your interested respond here! read all the reviews this is common practice by this "BAIT and SWITCH" company! read more

Always get more than one quote! Empire was the 1st to come out for an estimate. I advised the sales person we were not going to make a decision right away as we were checking with other flooring companies. She totally disregarded what I said! She was pushy and totally out right lied to us. Told us the price was the best she could do, then later came up with a "deal". Had us fill out an offer quote, then I later realized it was an actual contract! No money had exchanged hands. I called the main office and made sure it was canceled. I asked for a confirmation by email and was told they could not do that! So we sent a registered letter to their legal department, then I receive 3 emails from them wanting to know why I canceled and they could give me a better price. No integrity with this company at all. I would never trust them with my flooring. We went with Lowes and they have been very professional and the cost almost half... their installer is contracted with Lowes, so its not just anyone. Beware... get more than one quote! This was for our Chandler home. read more

About 1 year ago my wife and I called Empire Today to come out give us a quote to tile our entire house. The sales rep arrived and asked us some basic questions and then measured the house. When he was done we talked about the type of tile we wanted to put down and then gave us a quote. Ultimately we decided to just do the TV area for a couple of reason, one we were planning for our wedding and wanted to use the money for that and we also wanted to live with the tile for 1 year before we made that big of a commitment. In January of 2017 we I called the original sales rep and told him we were ready to tile the rest of the house. He informed me that he was back in Chicago and would call one of the reps in AZ and give him my contact info. A few hours later I got a call from Larry Mullins and we scheduled an appointment for him to come measure the house and give us a new quote. He took the measurements and asked us some questions about the time and what we wanted to do. We explained it to him and he then gave his opinions which turned out to be very helpful and cost efficient. He showed us a quote that I was expecting since I had an idea from the year before. He said since you are repeat customers I will do something for you to reduce the cost. Once he worked his magic he showed us a new number and our jaws dropped and I think my jaw put a crack in the old tile when I saw the new price. I looked at my wife and we both said we liked the price. He asked when we wanted to install it and that following Saturday the tile crew was at the house chipping up the old tile. The Saturday the tile crew started chipping the tile I was instantly impressed with their work. While one guy was chipping the guy had a shop vac there to catch all the dust they were creating. After chipping some of the tiles they found the foundation had cracked in the Living room and the original owner did a horrible job trying to fix it which meant they needed to grind the floor to get the original fix off the floor and to make sure it was even when they put the tile down. It took about 4 days to remove all the tile and grind the floor where it had cracked and been repaired by a toddler. After the 3rd day, the tile guys brought in a couple of extra guys to help lay the tile. It took a total of 5 days to chip the old bad tile and put down the new tile. The tile guys were very friendly and were constantly cleaning the work area, very professional! They were also very careful when moving the furniture back for us. Two days after the tiles finished we had carpet put in two of the bedrooms, this was part of the original order. The guys that laid the carpet and the rooms cleared out and the new carpet installed, and furniture back in place in about two hours! I am very impressed with Empire Today and their subs that install the tile and carpet. The tile crew and carpet crew were two different subcontractors to Empire Today. I strongly recommend using Empire Today and ask for Larry Mullins when you schedule an estimate with them. Larry has a good eye and good ideas on how to save money! When we talked to the original company that was going to install the tile they said they couldn't do what Larry did and said we got an amazing deal. The tile we used in the house and will be using in the master bedroom is: Series: Forest Lane 6x24 Style: Antqchrcaol (this is on the work order). Antique Charcoal is probably the real name. read more

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worst experiance ever wanted to cosign for my daughter and wound up with a credit card with 17000 dollars on it at 28 percent intrest not what we expected and not told anything about the terms not even told that it would be a credit card no paper work nothing just a total bamboozel I feel they would do anythine to make a sale. Now we have called them on it and they eont call us back to settle it. total BS dont ever use thih Co. read more

Lowes rep never replied to my email drawing of floor and request for quote on a specific hardwood flooring, so I called Empire. I will say that the sales rep didn't show up at the agree time, but a rep did call and tell me Kathleen was running late and rescheduling was necessary. I was a bit ticked because my husband came home from work early as he wanted to be there, and said never mind. They sent my husband an email and rescheduled for the next morning. This was odd as no one told them we would do that. He suggested I at least see what they had to offer. I agreed. She showed up promptly for the apt and had some nice samples with her. We wanted hardwood in the kitchen/foyer. She was very knowledgeable about the products and helped me find just what I wanted, the wide plank chestnut. I was looking for a high end product that would last and I think we got one. I will say someone needs to talk to her about her perception of floor care. She told me to use vinegar and water to clean hardwood. That's totally wrong! Even Good Housekeeping says that vinegar cleans but is acidic and will damage the finish over time of your hardwood floors. As I had said to her, BONA is the recommended cleaning product for floors--it was invented by a wood floor refinishing company and when I had 1700 sq feet of Brazilian Mahogany installed in my house back east they wouldn't honor my warranty if I didn't use it! Current research still has it at #1. About the installation: Juan and Angel arrived on time and were very cheerful about the fact that our kitchen had 4!!!! layers of tile 'stuff' on it. The longest part of their day was removing the old flooring since the bottom layer left glued paper on the subfloor that had to be removed with a sander. (That said, I do wish they had brought sheets of plastic to tape down over appliances and cupboards and doorways. It took 6 hrs to wash every surface and item in all the rooms surrounding as well as the kitchen, afterward. You never know what you will find under old flooring....) They did a beautiful job of putting down the flooring and we just love it. They were polite and answered all my questions with cheerfulness, no matter how stupid they may have been--and Juan knew what I should use on the floors, saying a high quality wood floor cleaning product, no water or vinegar. They were here 7 hours straight (those 4 layers of flooring) and then had to return on Monday to put on the trim because the flooring people gave them just one strip of trim for the entire room...duh! and they had to come all the way from Phoenix to Oro Valley! I had a great experience and highly recommend using this company for hardwood floors. The reviews I read on here do not reflect most on the national review boards, oddly, where they rate much higher. It seems Tucson had some bad experiences, but mine was great, and after getting the floors done I found out the woman across the street had them do her tile in the kitchen and she loved them too. read more