After having a disappointing experience with another contractor--whom we ultimately had to fire--we turned to Floor One to complete our project. They removed a load-bearing wall, installed a structural beam, enclosed a doorway, and replaced the flooring throughout our entire home. Abel Alvarez and his crew were phenomenal. They took great care during demolition and cleanup, and their attention to detail with the beam installation and drywall repair was outstanding. Since our previous contractor had already purchased the flooring, Caesar and Jesus handled the installation. They did an excellent job, and the finished floors look fantastic. We also asked our Project Manager, Jason Rodriguez, if we could receive the baseboards before installation so we could paint them, and he happily accommodated our request. The project was estimated to take four weeks, and the team actually finished one day ahead of schedule. What impressed me most was their communication. Throughout the project, we always knew what work was scheduled, when the crew would be onsite, and if there were any changes. That level of professionalism made the entire experience stress-free. I couldn't be happier with the final result. Thank you to the entire Floor One team for turning a difficult situation into a wonderful experience. I highly recommend them to anyone looking for quality workmanship, professionalism, and excellent customer service! read more

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I really wanted to update my review with a positive response, unfortunately that's not going to happen. Victor the owner finally credited me $1215 2 days ago for the charge that they processed to paint my baseboards. The only part of my baseboard that they painted was the caulking of the nail holes and the caulking of the corners. See how great they did..... They had to come back twice and still don't have it right. Victor advised me on February 23 that he ordered more product to finish fixing the rest of my floors and has since been MIA. My floors are still not fixed, I still don't have the flooring ordered to fix my floors and here I am. What's next???? DO NOT HIRE THIS COMPANY. read more

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Took 3+months to install 900 sq ft of flooring. Due to poorly skilled and unsupervised workers, I had to buy 38% more tiles. Also paid for dustless demolition which was not adhered to. Breathing construction dust from multiple demolitions sent me to the doctor for a sinus infection. I am suing them for money owed plus loss of use of my home's Quiet Enjoyment Among other things. Job should have taken 5-7 days, not 90+days of chaos. read more

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They removed our old flooring and replaced it with new tile throughout our entire home. The team did a fabulous job! I highly recommend Floor One! read more

We were very satisfied with Floor One. They demolished and installed porcelain tile through out home. They resolved all issues promptly and professionally. From start to finish, Chris, Anthony and Ben, as well as the entire installation crews, we're outstanding. I heartily endorse this company for your flooring projects. read more

Floor One - Flooring Near Me - Mesa, Arizona

Said it was going to be done in 2-3 days. It took them 2 weeks. Baseboards were done poorly, multiple places in the floor have cracks in them (still), they had to rip up 2 sections of the floor one in kitchen and one in living room because the missed a nail under neath so the wood was wobbly. We also had carpet installed and the stairs look like crap and multiple areas in the room you can see where there is a start/ finish of a roll. I dont even believe the quality of the product is as good as they say as numerous boards are chipped in the cracks. All the finishes up against walls are off. The baseboards have gaps. The finishes by the sliding exterior doors and closet doors are not align. Pay the extra and go with a higher quality company. These guys do not care about your home or project. It was like pulling teeth to get a property manager out to walk the job. Still paid full price too. We had to have these guys come out numerous times to fix things and still it looks like crap. read more

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I was so happy we went with them and thank you to Chris who was awesome explaining how great their company is, and I found out it really is! They worked with me on replacing carpet in our new house and did it just in time for us to move in! Quality work and great communication throughout the process! Evyonne was also a doll assisting with the payment process and went above and beyond ! My floors look awesome and I could not be happier ! Don't go elsewhere, great value and they use their own employees, they do not contact our so you know you will get the same great quality ! read more

Floor One - Our stairs and entire second floor looks amazing - Flooring Near Me - Mesa, Arizona

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Gabe & Jessy came out to my house to do measurements on tile and flooring. They knew before they set foot on the property that we have a General Contractor and would be using them for installation. Gabe & Jessy chose to be jerks and not tell us they were not giving us the measurements since we were not using them as installers. They chose to wait 2 weeks on this also and only told us after Floor and Decor pressured them to respond. I would not use them ever. read more

Shop Save & Floor I was checking reviews for another flooring store and came across Shop Save & Floor. I'm glad I did!!! I was impressed with their reviews and they are ROC's. I didn't look any further. I had 1300 ft of ceramic tile removed, new LVP installed plus new baseboards throughout the house. Some companies I spoke with only did removal or installation, some installed but subbed out the tile removal. This created a much longer timeframe and too many different people to hold accountable. SS&F does it all, it was faster and the transition between the jobs was seamless. First, their dustless tile removal is an amazingly clean process! Second, once the ceramic tile was removed some serious cracks and leveling issues were apparent. Victor came out immediately to assess the problem. They were able to begin repairs that day, keeping completion close to the original timeline. The LVP and baseboard installation went smoothly and I couldn't be happier with the completed job! I am very impressed with everyone I spoke with or worked at my house. Communication at every level was clear and easy to understand. All workers were polite and respectful of me and my property. Beyond that, what sets this company apart is their desire to make sure I was happy with their work! After the job was complete Victor thought an area of the baseboards could look better and came back twice before he was satisfied with it! Based on my experience, I have complete confidence in recommending Shop Save & Floor! Nancy R, Mesa AZ read more

Floor One - Flooring Near Me - Mesa, Arizona

From the first phone call with Floor One I knew I'd found the right company. I'm moving from Virginia and was able to schedule my estimate with Gabe my first day in Arizona and with a very competitive price Floor One was able to accommodate completing the installation the same week, before I flew back to Virginia to have my furniture shipped. From the delivery of my flooring by Enrique and his son, on the hottest day of the year so far and kept a smile on his face the whole time. German, the crew chief has excellent attention to detail and does top quality work. He communicated throughout the installation to ensure it was proceeding as I expected. From Gabe to Yvonne, everyone at Floor One made sure I was happy with the quality of the project as a whole. I will definitely be back in touch with Floor One for my next renovation project. read more

The sales rep Nic was superior, the crew who did the job did a great job, delivery of materials was on time and quickly completed. The issue was with office staff, time and datebof project changed multiple times, the rep did not seem to be organized. We put 50% down and clearly understand balance due at time job was completed. The office called multiple times on the same date regarding payment. Advised my husband would call as soon as he got home. Office said they would just run our card without approval. Very pushy and unprofessional. read more

They finished putting in my new floors a few weeks ago. The two guys who did the work were great. They did an excellent job and kept me informed. I'm retired but when I ran my own company, I always tried to provide the highest level of service to my customers. I really appreciate when I receive excellent service which is what I received from Floor One. Thank you Floor One, the installers, Gabe and Letecia for providing excellent service! read more

This was such an easy & exciting experience, getting new floors and baseboards. I'm bringing my condo up-to-date. I took three bids & Shop Save and Floor was the middle bid. Their reviews were wonderful, 4.7. I give them a five star. From Jason the salesman to the store designers, Magali & Yvonne to the labors, Gerardo, and Marco to the baseboard artist, Julio. I am so happy they did everything they said they would do, plus extras and there were no hidden costs. They cleaned up when they left and I'm very satisfied. I'm OCD clean and they left my condo clean. I would recommend this company to anyone, especially my family. read more

Timely. Quality work. Attention to detail. Easy communication. Simple contract and payment process. Isabella helped us work out all the details! Many thanks! read more

I recently used Floor 1 for my flooring project, I went with them out of 3 quotes, they had the best design consultant, best quote, and the service was great! I would recommend them! They really blew away thier competition. read more

Nol and Abe did a fantastic job. They were polite, friendly, and extremely hard working. Floor One stands behind their work and I highly recommend them. read more

Floor One - Front entry - Flooring Near Me - Mesa, Arizona

If I can only give this company a zero star I would. I would like to warn the people who plan to do business with FloorOne, please reconsider your choice. I was referred to them by floors and decor and I didn't realize what a nightmare I was about to endure with this company. The installers Jose and Carlos were the worst installers this company sent me. I'm including the pictures of how these two guys made a major mess in my house and how they had no respect for my home. Last time I had floors installed in my other home, there was only one installer and he had a designated place to cut the floors so the mess was contained. These installers didn't do that. They cut floor panels wherever they were working which created dust and dirt all over the house. Wherever they worked, they laid floor panels and tools in that exact place. I found floor panels on top of my glass Pyrex in the pantry. They left tools on top of my kitchen counter and vanity. I ended up cleaning up my entire house due to all of the dust everywhere. I complained about the mess and they sent the installers back to clean up. No one ever came by to check on the progress or perform quality control of the work which Paul the manager said he was going to do. All Paul was concerned about was us paying for the job so he can activate our two year warranty. Like I said earlier, these guys do not quality control their work. I noticed they installed floor panels behind my safe that were chipped as if I wasn't going to catch this mistake because it was behind a safe. I told Paul about this and the installers came back to fix the floor panels. Just when I thought my floors were finally perfect it wasn't. I noticed more floor panels were damaged, which I had originally thought it was dirt but it wasn't, and the stair nose was installed messy. I called Paul and told him to send his installers back out to fix it. It took another 17 days for them to get them out here to fix the rest of the damaged flooring. At this point I actually thought they were no longer going to honor their warranty. I actually decided to escalate this problem to another manager above Paul which was Magali. If I didn't bring this up to her attention, who knows how much longer this would've dragged on before these floors were fixed. Magali told me that the installers were coming in the morning and they were going to call me 30 minutes before they arrive. It was getting late on Saturday so I decided to call the installer directly. The installer told me he can't come to my house right away because he has to pick up the stair nose for my floor that is all the way in the floor and decor in Mesa. Mind you I live in Sun City which is at least a 30 minute drive going there because the installers were coming from Phoenix, then drive back to Sun City which is another 40 minutes. By the time they arrived at my house it was already 11:30 which half of the day has gone to waste. If Paul the manager was thinking he would've just scheduled this second installation another day instead of wasting our time. We had other plans that day but we had to cancel bc of his inefficient scheduling. Do yourself a favor, DO NOT I repeat DO NOT do business with Floors One. Save yourself from getting completely stressed out and dealing with such poor service. Also they will slow walk their warranty because once you pay them in full, they don't care about you so they are not in a hurry to correct your situation. read more

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John the estimator did a very thorough job and made it easy to sign with Floor One. Nelson, Kevin and crew did an excellent job with installation and clean up. Only complaint would be with communication between Floor & Decor and Floor One seemed non-existent, as we received several confusing phone calls and text messages. However, at end of day we are very happy with results, which is all that really matters. read more

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Fast, affordable, and friendly! I would recommend this company to anyone looking for flooring and bathroom remodeling!

We hired Floor One (as a contractor through The Home Depot) to install flooring in our Ahwatukee Foothills home. They performed a good job, but did nearly no cleanup ! Then, we purchased flooring for another Valley property from The Home Depot, and Floor One failed to wait an extra 10 minutes for a measurement appointment (I was traveling from California)...very disappointed ! read more

I purchased the flooring for 3 large rooms in my home- it is the first time I chose luxury vinyl flooring and I was a bit nervous. I had tile and carpet in my house. I was replacing my carpeting. Jeb was the salesperson and knew his inventory. He brought the perfect choices from his truck when I described what I wanted. Next came my questions about warranty, manufacture, etc. Dan was very patient and informative, providing websites to check the product myself. Finally was the installation. I have never met cleaner, nicer, and more professional installers! They worked hard and kept me up to date with the status. They used our guest bathroom and kept it clean (kept the seat down as well). :) I love my new floors! What a wonderful difference from the carpeting! I highly recommend Shop Save and Floor. read more

We just had 3 bedrooms and closets tiled to match the rest of our home and the team from Floor One, Mikki, Danko and Darko, did a fantastic job! They arrived early every day and got the project done in 5 days. And they cleaned up beautifully! I swear the garage where they set up their equipment is cleaner than when they arrived. They went above and beyond to do excellent work. I will definitely recommend Floor One to anyone who needs tile work done! Thank you so much ... I do think you sent us your A Team! Oh, and I mustnt forget Robin who came out to do the measuring and helped us match the grout and got us set up with Floor One... he was terrific to work with as well...and Lindy, the design expert at Floor and Decor Phoenix who recommended Floor One and introduced us to Robin... all in all, a great team! Thank you to all!!! Lynda & Lance, Scottsdale, AZ read more

Floor One - Just one example of the excellent work done by our Floor One team. - Flooring Near Me - Mesa, Arizona

Part II, Installation. First of all we don't like to be disorganized, have dust or strangers in our home. When you re-do your entire home carpet flooring you'll need to learn to deal with it. This is why people who've had new floors installed say "it's worth it in the end", they know the pain you will incur to get the beautiful result you want. And the company you choose for the project can make it all less painful. We are so happy we chose FLOOR ONE. We were lucky to have Gerardo Ballesteros and Louis Ornelas as our installers. They were professional craftsman with a work ethic that was astonishing. They were perfectionist with leveling the floor and our concrete floor was troublesome. We had to pay more than the expected installation cost because our carpet buried the flaws, however watching them work extremely hard to fix it, we can't complain. Our project took 6 full work days to complete and the company owner Victor called or visited his crew & us 3 of the days. We can't compliment the workman ship enough, Thanks Floor One, you deserve a great review. gm read more

Bait and switch on prices. They quote all different prices for the same products. When I called them out on it all of a sudden they had no appointments for weeks . They did not want to come out because they would have to honor the price they quoted by phone. Run away from this company they are liars. read more

As a follow-up to my tile review, Floor One was out last week to finish my flooring project with the carpet installation. We picked a Mohawk brand with absolutely no shedding. Again, our guy Ben selected a great carpet crew led by Ramon. He had two other guys on the crew with a second installer named Rosario. I wasn't sure if I should wait until the pandemic eased up, but half my house still needed to be finished. Ben assured me that the crew would wear masks and gloves and the day of the installation, Ben came over and checked the temperatures of the crew. Needless to say, the project took two days and I couldn't be happier with my new carpet. read more

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We purchased our flooring from Floors & Decor, and at the recommendation of a salesman, contacted Floor One for installation. I should have paid attention to the reviews I read. Very few people have had good experiences with this company. The guy who did the estimate was very nice, but first had to reschedule the appointment, then was late getting to our home. We scheduled the demo on Monday and both my husband and I took off work to be home to move the furniture. They didn't show, and I had to call to ask where they were. They asked to reschedule for Tuesday. I told them I could not take off a second day in a row. My son came over to wait for them. They were scheduled to arrive between 8-10 am. At 11:36 they rang the bell, stayed 10 minutes then left "to get the tools they needed" for the job. I called the office to find out what was going on. Victor said he would deal with it internally and a new team would be at my house in 90 minutes. They arrived around 2:10. Juan and Jesus did a beautiful job on the tile. My issue was not with the workmanship but the absolutely abominable communication. I received daily calls once the job actually began. I'm sure that was due mostly to the fact that it was an $8,000 installation. On the last day, I received a text from Jason telling me they would install my toilet, vanity, and W&D once they finished the baseboards. We thought that was nice considering the job took days longer than we discussed with Cris before scheduling. At 7:30 pm on Monday Victor called to say they would not be installing anything. He said Jason "was not looking at the scope of work when he text." Since my house will be full of people tomorrow for Thanksgiving and they just finished yesterday, Victor isn't very wise to the ways of customer service. He called me for payment while I was driving to Home Depot for the parts needed to install my toilet. Yvonne also called the day before asking for payment before baseboards were installed. I had to remind her that they were not finished with my contract. I am not the first to complain about this. I should have completed more research before agreeing to use Floor One. To put the icing on the cake, they greatly overestimated the amount of tile, mortar, and baseboards by 1/3 each. Now I have to return all of this to the store myself. Very disappointing experience. Juan and Jesus are this company's only saving grace. Those two are the only reason I gave any stars. These two deserve 5! read more

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Been trying to get an estimate from the company the sales person who stopped by the house to do measurements basically took the measurements and ran and left. They were supposed to get back to me within a week with an estimate delivered it called a sales person at least 20 times left numerous messages last text messages never get one with her one of the phone numbers gave us what's the disconnected number so I do not know if there's companies will be in business or just playing around with the customers. The name of the sales person we have's name is Robin Brunner so if you think I'm getting a job done make sure you get somebody else this guy is not responsive at all. read more

Floor One was recommended by the restoration company I used due to water damage. I was to pay personally for their service, as I wanted to get my stairs carpeted, which were not damaged by water. Danielle came out, was very pleasant, and left me a book of carpet samples. I told her I would let her know when the workman finished so I could get carpet installed. This has been close to a month, and I am still waiting for it to happen. I have called several times, left messages and never head back. I did finally get a hold of her supervisor, who said he would take care of it. I never heard back from him or her. When calling once again, I was finally connected to her. She said her representative was out of town, so she was not able to get larger carpet samples. This was over a week ago, and I am STILL waiting to hear back from her. Worst service ever - No service Finally decided to go elsewhere. read more

We were purchasing tile at Floor and Decor and they introduced us to Floor One. Howard came out promptly to assess what we were doing and provide a quote. He measured the rooms and gave us competitive pricing for the installation, removal and disposal of the existing carpet and floor prep. He also provided direction on how much tile, mortar and grout to buy which made it easy to firm up the details with Floor and Decor. Once we had all the tile, etc., delivered we called to schedule the installation. They scheduled the installation to start the next day. Luis arrived on schedule the next morning and got started right away. He was fantastic. He was polite, professional and personable. He arrived on schedule each morning and kept us informed of what he had planned each day. He was neat and tidy. We are thrilled with the installation and highly recommended Floor One. read more

I have to give these folks five stars because despite Covid and the holidays my guest bathroom as well as the kitchen/dining area were both tiled and grouted beautifully! Each employee that came in to the property were very nice and they worked really hard - the demolition refuse was removed promptly, areas were were curtained off to eliminate as much dust as possible. So guess what? We liked their work so much we're hiring them for another job! read more

The owner/manager was very on top of the work being done after my contractor let me know the installers who put the laminate down the first time did a very poor job. Since this was a remodel and this part of the remodel was on us, we hired Floor one to install our flooring in the entire home. After the owner/manager came to inspect the work, he stepped up and had another crew come in and redo the living room. The living room and all other rooms appear good, but, the kitchen is NOT. After trying to get a response from Floor one regarding the wavy (hills and valley) flooring....we realize they won't be coming to fix the issue since we've already paid in full. I won't recommend them. I think it could have been a positive experience, but I don't like to be ignored when businesses don't take pride in their work. read more

They were trustworthy, and very professional. I felt like we did pay more then what we had hoped due to the floor repair but they were honest about it and they completed the job in a timely manner read more

We had a tile job for our whole house. During the first week, we had a minor hiccup, and Jason the office manager took care of the issue immediately. He was professional, understanding and easy to work with. The tile job took 2 weeks and it turned out beautifully! Excellent crew, would highly recommend them! read more

Dealing with Victor at Floor One was a pleasure. He is a real businessman. Got the idea of how we wanted to do our project of reflooring the house. Reasonable prices. His guys were on time, masked, polite, clean, and did a wonderful job. Really happy with the process and results. Highly recommend him and his team. read more

Floor One - One of 20 stairs they did. Lovely work. - Flooring Near Me - Mesa, Arizona

Working with Floor One was a great experience, they did an excellent job and the people from the company I worked with where outstanding in customer service, from Maria in the office who was so helpful to the guys doing the tile work, Gabe from management all made this project go smoothly. I would strongly recommend Floor One to anyone needing there services. First class all the way. I of course will use them in the future as after working with them I now have other projects that will be coming up. Thanks again Floor ONE. Mark Pazen read more

Dealing with this company was a joke, from the very start. From appointments being canceled to the worst wood look tile laying I have ever seen. Francisco, his wife and maybe a son show up to do job in a mustang. They had to remove carpeting and haul it off which was a joke because they had to pile it on top of the car. Showed up late every day, made excuses for everything going wrong. We have so many chipped tile, uneven tile, scratches all over baseboards, grout up on paint and a messes to clean up. Victor took 600 off of installation price but I should have demanded all my money back. He said he could send same guy back to fix everything but there was no way we wanted the quack back in our house! We bought our materials at Floor & Decor and they recommended this place to install. What a huge mistake I made for not checking reviews first! Never again! read more

I also forgot to mention that the workers poured the left over grout mixture in my yard. Lastly, they stacked my freshly painted baseboards which caused them to stick together. The paint came off as they peeled off each baseboard. I was told to go to Lowes to order more paint and was never reimbursed for the worker's negligence. See pictures attached. read more

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Hired them for my floor and fireplace. Will finish review upon completion. Right now we're just getting a demo

I had them put in my laminate flooring in the bedroom and closet. What a great job they did. Took the time to prep and install. Then on to baseboards. When they left it was pretty. read more

had my flooring done by floor one a couple months ago. I found them as they were the contractor inside Floor and Decor. The job was done in a speedy manner, but with little care for the quality of work. Not only did I call them back out to fix things (uneven floor, stair noses not properly glued down). I had another company come out and take a look and they said the stairs were not properly done (something about a 2x4 piece either needing to be removed or added to on the steps) instead Floor One left a gap behind the flooring on each step making them loose and can get pushed back to little pressure. For the amount of money flooring is DO NOT go with them. The new company smoothed out my transitions from tile to floor by tapering the edges and it is so much nicer and more clean that what floor one did read more