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    Abel Carpet Tile And Wood

    4.9 (56 reviews)
    Closed • Closed
    Updated 1 month ago

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    Response quality

    Excellent

    Response time

    6 hours

    Services - Abel Carpet Tile And Wood

    Carpet installation

    Abel Carpet Tile And Wood Photos

    Recommended Reviews - Abel Carpet Tile And Wood

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    Reviews With Photos

    Beautiful new carpet!
    Dan A.

    Friends of ours referred Able Carpets, after Mike got their carpet installed in a tight timeline during the holidays. So we've had our new carpet for a little over a month now, and we're still in awe of how amazing it looks and feels. Mike explained everything during his initial visit, he brought a bunch of samples, and made sure we looked at the samples in the rooms where the carpet was going. The lighting in the different rooms brought out different colors in the samples, which allowed us to pick the perfect color for us. It's amazing what a difference lighting makes. We'd have never picked this color under different light, but it look amazing. The installation was flawless, and Mike has followed up with us a couple of times to make sure we were completely satisfied with all aspects of the job, which we are. Thanks again Mike, we love the new carpet!

    After the carpet install on the stairs.  Huge mess on my brand new furniture and floors.
    Joel C.

    Great install of the carpet on my stairs. The installers did an great job. But they left a mess everywhere. My basement was remodel and completed a week ago. The floors were spotless. After the carpet install there was a layer of dust and dust balls everywhere. In every room !! Took me an hour and a half to clean up the mess !! How much are you willing to clean up ??

    Sarah W.

    We just got our carpet installed and we love it! We went with Abel because it didn't feel like a sleezy sales pitch like so many other flooring stores. They provide an overview of the various product options and are very knowledgeable about flooring. Once we knew what we wanted we got it installed less than a week later. Quality is great!

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    1 year ago

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    Mike F.

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    2 months ago

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    Mike F.

    Thank you for the five star review and thank you for your business!

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    7 months ago

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    Mike F.

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    2 years ago

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    Mike F.

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    7 years ago

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    10 years ago

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    8 years ago

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    7 years ago

    Great people and a job well done! Everything done as promised for a good price! We love our wood plank tiles!

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    8 years ago

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    8 years ago

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    Mike F.

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    11 years ago

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    8 years ago

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    Mike F.

    Thank you for your review Katrina!

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    8 years ago

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    11 years ago

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    6 years ago

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    10 years ago

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    11 years ago

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    9 years ago

    May do a good job but never called me back to schedule a quote which is pretty sad customer service. Moving on to someone else.

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    14 years ago

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    Page 1 of 2

    Ask the Community - Abel Carpet Tile And Wood

    Review Highlights - Abel Carpet Tile And Wood

    “Mike Fasano, the owner, was very helpful via our initial e-mail communication and then wonderful during our meeting.”

    Mentioned in 6 reviews

    Read more highlights

    Vision Flooring

    Vision Flooring

    (90 reviews)

    I came about vision flooring from a designer in the area I live, bought a house in STV. needed…read morecarpet so my guy quoted a price for the carpet and -provided me with a quote just for carpet. he would order at his,price and ship to Arizona installer. upon meeting with marcus in arizona we spoke about the install and cost of carpet. He gave me a price for,the carpet which was 20.00 less then my designer quoted me. Hmmmm I decided to let Marcus handle the entire transaction, nd I saved some serious money. Thank you Marcus and vision flooring, they also included an upgrade padding for my housewarming present. This company is great

    The in-store experience was fine. Our salesperson was helpful…read more That being said, the delivery and installation was absolutely atrocious. The guys who installed our carpets were rude, rushed and used too much carpet glue. Our house absolutely stinks of new carpets to the point where we have headaches, and the guys were no help as far as how long it'll take to dissipate. We even paid for the "non-toxic" carpet and pads, but apparently the glue+pad they delivered was not the actual EPA-approved product we selected in the store. When we spoke to Shane, a manager at the store, he offered virtually no help and told us to remove our poor review. My review will stand because we didn't get the product we paid for and our house absolutely stinks. Not to mention that the guys were in such a rush, the carpet is pulling up in various areas.

    The Floor Store - Flooring

    The Floor Store

    (72 reviews)

    I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

    We wanted to have all of our flooring replaced in our 2700 square feet. The Floor Store was the…read morethird business we received a quote from. The pricing was fair, we loved that it's a local family business and they were very good at guiding us through the process of choosing our flooring, which can be an intimidating process. There are loads of choices in their showroom! We were so happy with our results and the customer service that Chris gave us, we recently recommended our real estate clients to use The Floor Store, too, and they're in the process of replacing all their flooring. I highly recommend this business and I will continue to refer our family, friends and real estate clients!

    Abel Carpet Tile And Wood - carpeting - Updated October 2026

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