I would like to recognize Jim Silva whom I worked with to replace our current wood floors, carpet, and tile. Jim came to our house 3 times to review our floor selection and ensure we were comfortable with our decision. What made working with Jim such a pleasure was his friendly, calm, no-pressure demeanor which made my wife and I extremely comfortable. Jim was very patient, answered all our 'dumb' questions and clarify the concerns we had. Even after we made a decision on what flooring to use, my wife was still uncertain if we made the right selection. My wife thought 'we can't bother Jim again to come over'. I texted Jim as to my wife's concern, and he immediately responded with 'no problem' and arranged a meeting the next working day to finalize our selection before our order was submitted. Once the floor was completed, Jim met with us again to review the manufacture warranty, discuss the recommended precautions (care and maintenance) for the wood floor to avoid scratches. He emphasized to call him anytime if there was a problem or question. From working with Jim, it was clear he wasn't the type of salesperson to make a sale and then run off to the next sales call. He made us feel that he was our 'friend for life'. For anyone looking to Empire to replace their flooring, contact Jim Silva. His contact information is cell (480-639-8836) or email at jsilva@empire-today.com. read more

Empire Today - Living Room New Floors - Carpet Installation Near Me

From Day one on 10/15/2021 they installed my Vinyl Plank Flooring stairs and been down to fix them 4 times on 11/09/2021 they screwed up again after the manager who you can barely get in touch with or customer service doesn't answer the manager finally called and said he was sending someone to fix it the next day and nobody showed up and no call from Empire till today 11/12/2021they have been down over 4 times in a month and the last time they installed a whole new staircase wrong again and actually ripped one of the Vinyl Plank Flooring and one lifted and they used many nails to hold them done and you feet get scratched by them. read more

Empire Today - Carpet Installation Near Me

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This company is not customer service friendly. Had an appointment today where the installers showed up with an attitude, demanding, and super disrespectful. Because another contractor was here they threw a hissy fit and took off over moving a truck to give them space. Then the customer service line was completely useless and rude as well. It took my husband and I 4 hours just to try to get this company to figure anything out with us and in the end we opted for a refund. I'd rather pay someone twice as much for professionals than this circus of a company anyday! Sadie the Floor Lady was our sales person. Watch out! read more

Worst flooring company ever! They do not stand behind their product or service. Luxury vinyl plank installed twice. Second install worse than the first; planks separating at the side joints, planks cut short so expansion gap at wall cannot be cover by baseboard, terrible installation on the baseboards(bad mitre cuts). I have a complaint pending with the ROC. Let's see how this complaint gets resolved. FYI - only way to get Empire to respond to a consumer complaint is via the ROC. read more

In Mid-March my boyfriend and I contacted Empire to come out and do an estimate. The estimate went fine and we were advised that we could contact them on a Monday and installation could be scheduled that day and completed with 72 hours. We told him that we would like to get a couple more quotes but we would be in touch if we decided to go with Empire. The salesman, Charlie, had us take a picture of the quote and told us that would be all that we would need to get things moving. Two weeks later we decided on Empire because of the price and the fact that their people would move the furniture; we did not want to deal with moving furniture because I was 8 month pregnant. I called Charlie and left 3 messages in the span of a week. Finally I called customer service and they scheduled a new technician to come out and re-measure and re-price everything. The next day Charlie called and said he had been out of the country, ok fair enough, I told him we were ready to move forward and my boyfriend would contact him to set up payment and the date for the next couple days. We cancelled the appointment with the new guy because we did not want to go through the consultation process again. My boyfriend called and text for 3 days straight and again no response from Charlie. I contacted Customer Service again and they sent out a senior sales person, Wendy, she was fine but her measurements were different from prior and worse our quote with the carpet we chose and the sq. ft. that was measured was no longer in the system. So, we had to start over. Luckily we had the picture of the quote we received from Charlie so we paid the same price. We were scheduled for the following day for installation and guaranteed that this would be done. So we paid in full, as we were told this would be the only way the crew would come and complete the job the next day. We woke up early and moved all of our knickknacks as advised only to get a call around 930 a.m saying that they had to cancel. I was furious because my due date was approaching and I wanted this done prior to my delivery date oh and yeah we had paid installation in full. We called that "senior sales rep" and customer service and nothing was done. We were rescheduled for the following weekend. The crew came they were in an unmarked van and I had to tell them which carpet on their van was mine. The install took maybe 6 to 7 hours which was fine and expected. They said that they did not have any Carpet trims to replace the ones that were ripped out and that they would get them from the warehouse and come back to install them the following Monday. Shocker... this didn't happen!!! Over the next couple of days my boyfriend and I noticed we could feel the spikes under the carpet on the stairs and the area where the carpet trim was supposed to be had a rusty nail sticking out, he stepped on it. Customer Service did offer us $100 for our troubles. At this time we have an appointment set for Saturday to have a tech come out and fix the spikes we can feel on the stairs and replace the carpet trims. If, I had not been pregnant and up against my delivery date I would have gone with another company. I am dissatisfied with Empire and would not recommend them to anyone. Yes, they have good prices but lesson learned I will pay more for better service next time. read more

Empire Today - This is where the carpet trim belongs. - Carpet Installation Near Me

Everyone says you can't trust the guys on TV, but I took a chance with Empire. They had a good selection and their quote was right around the other two I had, so I went with them. The guys they sent to install my floor, Alberto and Jesus, were excellent. They moved the furniture for me, took care removing baseboards, tried to minimize noise and dust and worked the whole time they were in my home - no phone calls or breaks. I would have given them 5 stars but they didn't put my drain hose back when they moved my washer so I had water on my floor, but other than that I'm very satisfied and would recommend them to anyone. read more

All of these reviews are true. Despite all of the negative reviews I decided to schedule a free estimate. The respresentave was supposed to come out today between 10AM - 12PM so I waited and waited. It's now 1:10 and no one has showed up. I called their customer service line who told me that there was a scheduling mix up so they had to cancel on me and for me to reschedule. The representative told me that they left a voicemail earlier. Nope, no one called to notify me of crap. I told the representative that I'll just take my business elsewhere since I wasted my whole day waiting! I'm so ticked off right now. read more

Honestly I would leave zero stars if I could. we Spent $4000 on carpet from empire in march of 2021. Needless to say they had canceled and rescheduled 3 times on us causing me to loose a additional 2days of my vacation time for that year. Only reason why we stayed with empire is because after the second no call no show We called around to homedepot, lowes, and a few other installers and they where booked up more then 2 months in advance. The reason why I'm writing this review a year later is because our carpet recently has gotten a few humps and folds in it in our master bedroom and the largest spot at the top of the stairs mind you it's a safety hazard and empire finally reached out to me a week and a half later telling me it will cost me just shy of $300 to get the carpet re-stretched! I told them no! The sales person told me all carpet re-stretching and labor cost are covered under warranty for 10 years provided I have the carpet professionally cleaned every 6 months which I have been!!! They told me they can't speak for the sales rep nor where they apart of the original conversation and labor warranty is only covered for the first year "it's in our fine print on the website" mind you they never even gave me a copy of the warranty paper work! DO NOT TRUST THEM! ITS PROBABLY HARD TO TELL FROM THE PHOTOS I AM POSTING WITH THIS REVIEW BUT THE CREASES OR HUMPS ARE ROUGHLY 1-1.5" HIGH! MY KIDS HAVE ALREADY TRIPPED! read more

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The consultant recommended poor-quality carpet that turned out to be a terrible color match, and when we saw that the color was wrong we asked the installer to pause while we called to see what our options were. He got angry and just left, leaving tack strips on our staircase for over a week. The salesperson came back and tried to pressure us into continuing with the wrong color, but eventually offered to cancel the order. We agreed to cancel, but the refund never came and we had to dispute it through our bank. The pricing is vague and the options are very limited. It felt like we were getting high-pressure sales from a car dealership. We ended up getting much better carpet for a lower price from a different company. read more

I wouldn't recommend this company to my worst enemy! We paid a high price for work that was not performed to anywhere near an acceptable standard. Gaps, chips, and sinking were just the beginning of a still ongoing situation. Trying to get them to come out to fix their work was like trying to pull teeth from am angry tiger. Everyone they've sent to the house has been subcontracted so there is never any consistency. They've sent people to fix the original work over 8 times now. We couldn't get any quality repair until we filed a claim with the ROC and had to hire an independent inspector to properly assess the reality of the situation. Currently it is March, the initial install was in July and my floor is still not correct. We would rearrange our schedule to have people come to our house only to have them show up not prepared to work but only to look at the floor and deliver a report back to Empire. This company is inconsiderate, overpriced, rude, and in my opinion should not be allowed to be in business. read more

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We had laminate and carpeting flooring installed. Ask for Jed Cowdell to do your estimate he was very helpful, and was not pushy at all. He discussed the different options and value of the product. Most importantly ask for George installer #10135, Chris and his crew were amazing!! He explained everything thoroughly, they were very professional, kept everything clean during the process. Even though we had a set back due to previous owner installation of prior carpet, George and his crew worked very hard to get it done by the time frame we needed. They did a great job installing the laminate flooring, and it looks absolutely beautiful. The carpet installers also did a great job. We are very happy with our floors, and definitely would recommend them to our friends. Joyce Warburton read more

This company is the reason why there's the saying "shop local." BEWARE OF THEIR SCAMS! Idk where to start but basically- there's absolutely no communication between the salesman and the installers. The installers came out 5 days ago to remove all of our carpet. The bottom level was trickier (which I'll get into later.) But it's 5 days later- and they were supposed to come out today to complete. LOL At the last minute- we aren't on their schedule so we got dropped. They left nails sticking out on the baseboards in one room (as someone else said) and DO NOT even consider financing with them if you already have a Wells Fargo acct. They've already added themselves to my checking and savings acct. They were even able to go into my settings and change my info around to my husbands email and phone number (not a huge deal but I really don't want my messages going to his email). The bottom level had carpet over laminate already. We wanted the carpet pulled out and new laminate put over it, then smoothed in together. They wanted to leave the old border (around carpet) and not run it together. Salesman didn't tell them what we wanted. Now we're stuck with a large outline around our floor that looks terrible. Fingers crossed that this lasts over 30 days. Acc'd to the contract- we won't have to pay the almost $9,000 if it's not complete by then read more

Empire Today - The border around old carpet area. They were supposed to fill it in almost a week ago but they just left it - Carpet Installation Near Me

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Customer service is horrible Responsive they won't call you They do half baseboard in your house and never come Still no call back Still don't answer the phone read more

New flooring makes your whole house seem new again doesn't it? We decided it was time to change out the old for some new after a flood in the kitchen that ended up stretching out into the living room. Plus we are dog and cat people so there was many reasons to buy. Our sales rep was Jim Silva. He was really knowledgeable, helpful and thoughtful. He came up with some suggestions when my husband and I couldn't agree that were very creative and made a lot of sense. We decided on some laminate fake tile and new carpet. He gave us a fair price and helped steer us in to a good choice. I suggest asking for him if you can. The installers were amazing. I honestly felt bad because our kitchen had individual stick tile on it before and it took them at least five mins to get one tile off. They really worked their asses off. Installation took 2 days and we are so happy!!!! I plan to use Empire again in my next home. I think they get a lot of customers but the negative ones are the only ones you get to see. Let's face it they come to us so we can't check in etc. and when your happy with something you tend to just forget it and move on. read more

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At first, I loved our carpet. The salesmen said the carpert came with a lifetime warranty and it would last a long time. Within 7 months, i had a 5.5 inch long seam coming up and frayed carpet everywhere. When I filled a claim with the warrenty deptarment, the claim was immediately denied stating the seam issue, and frayed carpet everywhere, was out fault and not a result of the product or installation. I was shocked! i was told that the warrenty covered damage, a 5.5 inch seam coming up is damage it it shows it wasn't installed properly and the frayed carpet throughout the house is poor quality of a product. Save your money and DO NOT go with this company. I now stuck paying 2k for a product that looks terrible and i haven't even had the carpet of a year! read more

My family and I were so impressed! The salesman Michael was very helpful. He knew what we needed and it was a fairly large job. He even came out during the process to make sure things were going as planned The crew was here next day and they FINISHED in one day and beautifully at that! It was a 3 man crew- Ramon(the boss), Marcos and Victor! I couldn't believe how fast they did it! Not only fast, but they did it right! Very respectful, helpful and answered any questions I had. The job was out in Maricopa. We were very impressed to say the least. Thank you Michael, Ramon, Marcos and Victor !!! read more

Empire Today - Formal living room - Carpet Installation Near Me

This company completed sucks! They don't stand behind their highly overpriced work. Product is second rate and the service is worse

Horrible customer service. Don't work with Jim Silva. He will over promise and under deliver. Still waiting to get my floors fixed and they keep scheduling dates with me and won't show up. I don't even think there is an AZ office anymore. read more

We used Empire because they were the only places that could install quickly before our move in. We had a new floor installed in one of the bedrooms in my home. However, I am very unhappy with the turnout. The person that did the install completely scratched up all the baseboards. Left splatters of cement all over the freshly painted walls. And the piece of floor that is supposed to cover the entry way from the hall into the room was just placed on top. There is Nothing holding it in place. If you step on it -it completely comes off. I have attached a few pictures to show the terrible work. Keep in mind this is just a few pictures. All the baseboards look like this now and there are splatters of cement everywhere even in the closet. I have sent several chats and made several calls to ask to speak with a manager about this issue. Yet NO one has bothered to call me back. I did a chat with an agent they advised me to submit an email and gave me a ticket number. Again no reply to the email. I then contacted Empire again via phone and asked for an update on my ticket only for the rep to tell me the ticket # was NOT valid. Again they claimed they would escalate it and someone would call me. I have literally called/ chatted and emailed over 9 times and no resolution no response nothing. I was originally planning to have all the floors in my house redone. I am so glad I did NOT. Do NoT get your floors done with this garbage company - run the other way as far as you can!!! Also they use random contractors so they charge you an arma and a leg then pay the contractor next to nothing to do the install. That's how these sharks make their money. If I could give them 0 stars I would!!!! read more

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We ordered carpet, set up an install date and moved everything out of the way in 2 bedrooms and a hall. Then we WAITED and WAITED. I made several calls and they kept moving arrival time later. Finally it was to be 3;00 - no way they can tear out the old carpeting and do a decent install in 2-3 hours I canceled. The Supervisor offered $150 off and a try again next week. NO WAY!! I'm supposed to get my money back. read more

They installed carpet for me in 2019. Every year I have to have them come out to fix waves that develop. So far the job costs me $200.00 a year to fix. I think they just did a terrible job installing and getting them out to fix the mistakes takes forever. Corporate number is responsive but the local sub contractors never call back. Took me 3 months to get even a callback to schedule a repair that should t even be needed. Agree with other posters. Look elsewhere. read more

We bought vinyl plank and carpet for the bedrooms in 2021. The vinyl planking lifted and chipped just after a year. I started calling in July to try to get someone out to look at it. I called and left messages and sent emails with pictures of flooring and after 6 months of doing this no one would respond. The warranty expired 2 months earlier so this was no longer their problem. I received a letter in the mail saying they were closing my case because they couldn't get ahold of me! What a joke. No one called or responded to my emails. The manager Denae would never return my emails or calls. I went to the home and garden show and saw their booth and got a number to call they finally sent someone out. A newer employee who asked me to fill the questions in on his phone. They called me back a week later and told me they would replace the 3 planks for $1800! I will never use this company again. I live in a gated community so I will make sure to let everyone in this community know to not use this company. Buyers beware. They don't stand behind their products or their work. Our flooring lasted 1 year With 2 adults working all the time and no children or pets. read more

We had Empire install our lamenanent planking they did a good job putting in the floor not so much on sideboards, they left several holes which needed to be prepared. They left not reinstalling our dishwasher, I had to hire another company to install. I am very dissatisfied! read more

TERRIBLE! Only if you are searching for the WORST flooring company in the State of Arizona would you wish to contact Empire Today! Our family had successfuly used Empire Today twice before (in other states) but Empire Today of Arizona has a terrible reputation (even among their own vendors and subcontractors)! While they initially came to to the initial appointment quickly and pushed hard to sign a contract quickly, they promised to have the entire house's flooring completed in early May. FIVE MONTHS LATER after continual delays, team members who failed to show up to work, innumerable phone calls and emails to both the Arizona and national offices, and being forced to live with furniture in the middle of all the rooms and surrounded by boxes was Empire Today of Arizona finally able to complete the work (and it wasn't even performed properly or successfully)! We were forced to apply pressure through their financial companies due to their irresponsible behavior, lack of communication, and performance. Empire Today of Arizona certainly "wins the award" for WORST COMPANY IN ARIZONA! In addition to poor performance, they absolutely failed to communicate at all about completing the job. Save yourself precious time, energy, and the disappointment of working with a terrible company and irresponsible team members. Overall Rating: AWFUL! read more

Very disappointed in warranty of vinyl flooring we had installed in our home. This has lifted in 2 areas & when we contacted Empire were told it was 2 months past 1 year warranty and would cost 200.00 to come & repair. We explained that due to Covid we were unable to report this problem as we also have a home in Canada & couldn't arrive until January. This flooring only saw about 2 months of use by this time. We will not use Empire again even though we are about to put flooring in our other room and would not recommend them to any other users. read more

Contracted installers were great but the sales ethos and customer service are diabolical. Incorrect information and false promises resulting in extra charges and an incomplete installation. I am now out of pocket with an incomplete staircase, baseboards need re-painting and no-one has bothered to call me with an update. I'd advise to call a local company instead! read more

I had Empire come quote new carpet in the master bedroom and closet. The room has a bay window. I measured the longest two sides and came up with 228 sq ft. Quote before added material was 246 sq ft. The closet is a rectangle (6' x 12'). The quote before adding material was 87 sq ft. That's 33 sq ft more area than actual. Then they add additional on top. So they are quoting 10% higher then adding extra. They also won't give a copy of the quote so I have no recourse when they use lesser material than quoted. This doesn't feel right. read more

I had my carpet install October 2019z they had to comeback and reinstall two rooms. Here we are a little over 2 years the carpet is coming bolding. It should not be if it was installed correctly. People do not use them. I will now have to have new carpet installed and pay for new carpet. I'm sure it is because they didn't tKe the baseboards and the piece between the wood floor and carpet off. They didn't care. Awful awful company I have to pay them to do bad work again. So much for the lifetime warranty. They give you 1 year and guess what after that your out of luck. And I guess you have to ask them to remove the baseboards etc if you want it installed correctly and it is my fault after 2 years that the carpet is bulging. read more

U Have waited a while to decide which company to go with and it seems I choose wrong. They wanted to fill up their company schudule for a saturday so I said I would let them come on Saturday, but I had to call them to find out where they were, and was told by workers boss that the truck had a gas leak so could not come on Sat,would a Tuesday work,I said yes. Also a woman called from Empire Today that I had to clean out all my drawers out for Sat,this was on Friday. I have a broken arm in sling so this was very hard on my body with short notice,if they had called earlier in week to give me time to do what asked, would have been so much better! Also the billing statement was not what I agreed to ,I had to call Sadie to have it corrected which after a day she did. Now I am 75 years old so all this was confussing and not what I signed up for,confussion, so I thought they should be fair and give me something off for this for all inconvience but this company has NO customer service in their business dealings DO NO USE THEM IF U WANT FAIR TREATMENT,U WILL NOT GET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

It has been a disaster since the begining of working with them. Switched Our Product part way throught the installation and "Upgraded" Us to a Laminante that is warped and lifting all over our room not even a month later. They agreed to replace it with the same SH/*T and we just want what we paid for Vinyle Plank! Now I can not get a call back from ANYONE! Called Our Sales Rep and He left the company due to poor business practices...... WOW! Buyer Beware! read more

I wanted to make an appointment for an in home estimate. Called into their call center to ask why their online reviews were so horrible. Not just Yelp, but google as well. Let's start by the treatment on the phone by the customer service rep. He was defensive and didn't even take the time to apologize. All he needed to do was assure me that "my" experience would be better. He just made excuses and said that only people with bad experiences write reviews. I told him that there are a lot of us that take the time to say good things when we have a great experience. He said, "well Ma'am, that's just your opinion." I asked to speak to a manager, and was left on hold and I'm writing this review while currently on hold now over 15 mins. I guess the reviews are right. I couldn't even get passed the customer service team. Wow. Buyer beware. Please hire another company. read more

Empire today. OMG what can I say. Very very bad business. Should have looked at their 2.6 star rating never would have use them. Premium vinyl floor my as s. don't let your grandchild throw a toy on it or your dog run across that it will cause a hole in it my 1 year warranty is not even up and they avoid my phone calls tell me they'll fix it never called me back to fix it worst company I have ever dealt with. Even better that workers that place the flooring decided to open my drawer and steal from me I confronted him the next time he came back and he gave it back to me what a piece of crap company. I advise everybody do not ever use this company. read more

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If I could give this company negative stars I would. The only positive experience was our sales man. He was great and provided several great options for flooring. After he left, our nightmare began. We were scheduled for a next day install. We got all the prep work done in less than 12 hours. We waited and waited. At 1pm on our scheduled install day, I called to find out where our installers were. I was informed that our install had been rescheduled for 2 days later. No one bothered to call us or anything. It took about 3 hours worth of calls and sitting on hold to figure this out. No one told us who rescheduled it or why it was rescheduled. Poor customer service. Just save yourself the headache and go somewhere else. We have demanded a refund, but no update on that yet. read more

I had Empire today put a new vinyl flooring in my house the original crew did a horrible job and it bubbled up everywhere it took me months of calling Empire today and being on hold for hours at a time and being given reference number after reference number and was told that I was going to get the highest priority to solve this problem. It has been going on for six months now and my floor is still not fixed I have had seven dates made by Bill Allivato at Empire today it is still going on I have finally requested a refund by Empire today and I told them that they need to compensate me for my lost wages they drained six days out of my paycheck to the sum of about $2200 they have done nothing to compensate me for my lost wages or time. They stood me up seven times they did not show up they did not call and have not fix the problem. Now they want to refund the install price and go away and say nothing. It is the most horrible consumer experience I have ever experienced. Every time I call I'm on hold and the person you talk to can't help you at all no one at Empire today answers their phone or respond in a timely fashion. I will never use or recommend this company again. I wish I could give negative stars. read more

Empire Today - My floor - Carpet Installation Near Me

This company is not what they used to be. I had used them in the past for carpet installation more than once over the years, so I hired them to install "luxury vinyl plank flooring" in both of the bathrooms in my home. The salesman came on July 16th 2022 and I selected a plank flooring that I liked. I had originally wanted an appointment on Tues July 19th but I was convinced by the salesman to take an appointment on Thurs. the 21st, at the end of the week and was told it would be easier for them to make an appt. at the end of the week, and it would still be done by the weekend. My mom would come to be there for the install as I had to work. They had a window from 8am to 6pm. In spite of both of our calls to them at noon, 1:00, 3:00, 5:00 and 5:30, and in spite of being promised a call back, they were a no call no show. I looked at the contract I had signed which had been emailed to me after the sales appt. only to find that if I had gotten my appt on the 19th that I had wanted I could have cancelled the installation without penalty, but because I had taken the appt. on the 21st it was past the 3 days I had to cancel, and I would have been penalized 25% of the total price of the job even though they never even showed up. When they finally did come the next day my mother who had been there at the sales appt and seen the product I selected questioned the product they brought because it was less than 1/8 of an inch thick and not the plank flooring I had chosen. Come to find out they glued the product to a board making it look thicker. She allowed them to install it because the top looked the same and the installer convinced her that he had it in his house and he said it was beautiful and durable. The product did look very nice but when I came home and saw it I decided I wanted to talk with someone about what I felt was a "bait and switch tactic," before I would allow them to move forward with the other bathroom, so I called and emailed the salesman, the install manager, the customer service manager and the marketing manager several times over the course of the next couple of weeks. I WAS COMPLETELY IGNORED. I did not receive a phone call from anyone until July 30th, at a time when I specifically mentioned that I would be in meetings all day and unable to speak to them on that day. They had both my phone number and my mothers phone number and my email address on the many communications I had left them. Eventually we came to an understanding about when they would come and since they had done only a small area of demolition of the previous ceramic tile I originally had in the bathrooms, and had instead laid the flooring over the top of my old flooring, they were going to pay me back the money for the removal of the other tile since that was work they didn't perform. I was told by my salesman "the most expensive part of the job was the labor and the demolition," because I was only having just over 100 square feet of product installed between both bathrooms. The installation manager refunded under $60 for what I had been told was "the most expensive part of the job." Unhappy with this, again I reached out via phone and email to the Customer Service Manager who to this day I have NEVER received communication from. Instead the Marketing Manager finally called me on August 18th, over 1 month after the original sale of the product. The job was finally completed by August 10th (Another "no call no show on the appointment time set for bathroom #2 before the job was done), and the total hours worked by the installers was less than 8 hours between both bathrooms, and that included drying time for a compound they put on top of my tile and grout before they stuck down the flooring that I had been originally been told would be hammered together, similar to hardwood installation. The job ended up costing me over $2400, 2 days of missed work trying to deal with this company, 2 other days of my mother's time lost, and I cannot tell you the amount of aggravation or the number of hours spent on the phone and the computer just trying to get a response and an ounce of accountability. SAVE YOURSELF YOUR MONEY AND AGGRAVATION, DON'T USE THIS COMPANY. It has been a nightmare. If I could give 1/2 a star I would have. Sheila T. The read more

The sales person was ok and even tried to help when they did not come when they were supposed to but the customer service is bad and tough to get a hold of. The installers do not speak english so very hard to communicate with. The carpet is nice but the installers only had to move our bed and dresser and they broke our bed. They did not put it together correctly and it is a mess. They were supposed to come one day so I planned for it and stayed home and they did not come, they had to come the next day and so my husband stayed home and wasn't aware of how bad they put the bed back together until they had left. read more

The sales rep voluntarily told me that laminate flooring would NOT have a hollow clicking sound when you walk on it. In fact, it DOES have that cheap sound. You only find out after the flooring in installed. I asked for it to be removed and issue a refund, but they refuse. One company executive told me the hollow sound would dissipate in about 4 months and I should call back then. Really?!? Awful experience, stay away from a company that does not stand behind their products and representatives. read more

Seriously? You didn't order enough material but charged us for a "10%" waste fee if you short on material. It's been two days and no one has called us back to finish the job. I've left 11 messages with customer support and no one will call me back. The installers won't answer their phones. I paid $1,000 for a dining room and this is how empire treats us!! Unbelievable!! So disappointed and can't believe this is their level of un-professionalism!!! read more

They suck. They have uninformed people selling tgeir products and when the installer shows up they quote you a totally different price. Never again read more

No! We are easy to get along with people. We've done house repairs and flooring before...just do what you say you're going to do. No shows, rescheduling...I'm seriously laughing at the "A team" installers. Very bad, very VERY BAD! Arguing in spanish (I understand) on how to do the stairs, ripping up carpet and never showing back up. The office blames the middle man the contractor blames the office, the salesman shakes his head in disbelief. No phone calls, no direct communication-just take all my money and do a Really bad job, to the point where we stopped them from laying anything down until we got some answers. We proceeded after being reassured & charged another $500 for a better product, but again...no phone calls, no one showed up, no one cared about my house being torn to bits while we tried to salvage this "situation." I'm sure they thought I was over reacting, well now I'm canceling. I want a full refund of 7,898.00 back on my card and not a dime charged for this mess of a crew that came and set such a terrible tone for this simple job. Never again, lies-straight up. read more