1. Paradise Tile & Natural Stone

    0

    Phoenix, AZ

    Paradise Tile & Natural Stone

    4.9 (127 reviews)
    Closed • 10:00 am - 5:30 pm
    Updated over 3 months ago

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    2 hours

    Response rate

    100%

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    Services - Paradise Tile & Natural Stone

    Carpet installation

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    Recommended Reviews - Paradise Tile & Natural Stone

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    The Team
    Evan Z.

    My wife and I recently decided to renovate a property we own in Scottsdale. One of the first, and most important projects we needed to get done, was to install new flooring. The work would involve breaking up the existing tile flooring in part of the home, then bringing up the carpeting which covered the remainder of the floor. And since we had already decided that the new flooring would be "luxury vinyl plank," the bare cement floor would require very careful "grading and grinding" to insure the new flooring would lay down consistently. I confess, in my own naive way, I used to believe that most flooring companies were the same. Moreover, because of the Pandemic, lack of staffing, material shortages, and low inventories meant if you wanted new flooring, you were not going to get it anytime soon. That was my paradigm. We "interviewed" a handful of local flooring companies, and they all seemed to offer approximately the same flooring products. However, Paradise Tile & Natural Stone , Inc. was the only company represented by the owner, Cosimo Militello. Cosimo not only had a worthy selection of flooring options, they were one of the few companies that also supplied their own labor for installation. Other flooring companies either didn't offer installation, or, it was subcontracted out. And if you've ever experienced working with subcontracted work (we have) it's hit or miss. You either have a very good person who has pride in their work or you have a "mercenary type" that is strictly in it for the money and could care less if you're happy with their work. Cosimo, with the help of his very knowledgeable son, guided us through the process of selecting the flooring, and once done, he explained the installation procedures to us in full detail. We agreed on a very reasonable price and then set a date for installation. The work was completed on time, without a hitch. In fact, the workers did such a professional job I couldn't help but "tip" them at the end so they could enjoy a nice dinner somewhere. They didn't expect a tip. I wanted to do it. Unlike other flooring companies, Cosimo runs a "family business." Can you say "Italian?" It's all very family friendly. Their business has grown not from clever advertising, but rather, from "word of mouth," positive referrals. And as a business person myself, happy customers who are referring a business will always take precedence over slick marketing, bonus coupons, or deceiving sales gimmicks. And at the end of the project we were very pleased at the outcome. It could not have been done any better. So if you're looking for the " real deal" in flooring and installation, go no further than Paradise Tile & Natural Stone , Inc. Ask for Cosimo - he'll be there in the store with a huge and welcome smile on his face!

    the before and after of a kitchen remodel
    Harold K.

    When we decided to get our tile floors replaced with laminate, we turned to a referral from a friend and then yelp, where we found Paradise Tile & natural stone. Cosimo was really helpful during our consultations, and it's clear he takes tremendous pride in delivering an excellent product and value to his customers, which is why we chose them. Once we decided to hire paradise, we were booked really quickly. The crew was absolutely fantastic. 3.5 day job, they were on time every single morning, they took great care with our belongings, cleaned everything everyday before leaving. They were a well oiled machine. The speed and efficiency and talent is really quite something. The finished product? fantastic. The difference these new floors have made is incredible. Feels like a new house. We are so happy with this decision!

    Finished product
    Christopher F.

    The great reviews and Cosimo's helpful son led us to hire Paradise Tile. We had 1,500 square feet of ceramic tile and baseboards removed and replaced with luxury vinyl floors and new baseboards. The product selection, price, professionalism and workmanship was all spot on. They even completed the job a week earlier than expected. I am really particular and picky. Cosimo listened to me and promised that everything would work out, especially around challenging areas like our built-in refrigerator and cabinets. His suggestions were great. The crew politely accommodated some of my special requests too, which makes me happy! The new floors really look amazing!

    Bedroom
    Dee P.

    Cosimo and his crew are amazing!! They were very professional, efficient, and fast. Not only was Cosimo quick to respond to my request for having flooring done, but I believe his company offers some of the best vinyl flooring the Valley has to offer. When I checked out some of the flooring options that Paradise Tile & Natural Stone had in their store, I quickly realized that the materials used are of an exceptional quality that other vinyls don't come anywhere close to. I appreciate everything Cosimo and his crew have done for my house, and I definitely recommend them to anyone in need of flooring work done in Maricopa County.

    Paradise tile was our first stop to replace flooring in our home. After getting a price which seemed a bit, high we shopped around for a better deal. While others quoted lower prices, they were significantly less responsive and informative. We ended up back with Cosimo and his team and are so thankful we did. He kept us informed of the time line and communicated clearly every step of the way. The team worked so hard and was very respectful of the rest of our home. We are exceptionally happy with the outcome and pleased that there were no surprise charges! Will be using them again for future projects.

    Living area
    Steve H.

    Well, our new floor has been in for almost a month now, and not a day goes by that my wife and I don't appreciate the transformation to our home. We absolutely love our new floor, and we want to ensure Cosimo and his crew at Paradise Tile get credit for doing such an amazing job. They took wonderful care of us, so it's only fair that we let you know that here online. In our previous home we had LVT, or Luxury Vinyl Tile, installed in our hallway and were extremely pleased with the results, so we already knew that Luxury Vinyl Planking (LVP) was the way we wanted to go in our new home here in north Phoenix. Being new here, we had no idea who to go to, so I did what I usually do, I started reading online reviews. After looking at lots of companies, I kept coming back to Paradise Tile. I was amazed at the percentage of positive reviews. Virtually every review from people they had done work for was glowingly positive, and the only negative reviews were from people he never even did work for. Quality of workmanship, and work performed as promised, for the agreed upon price, are what I deem to be important, and Cosimo delivered 100% on every promise. We ended up replacing 90% of the flooring in our home with LVP, putting new carpet only in two bedrooms. The only floor that wasn't replaced was the master bath, which had been remodeled 4 years ago, prior to us purchasing the home. We also had him replace all the baseboards, and let me tell you, the beautiful new baseboards made all the new flooring and carpet really pop. Great decision! On the day he came and did the measurements for the estimate, he also made an off-hand recommendation to us that, if we felt like it, now would be the time to remove the short pony wall between the front hallway and the living/dining room area. My wife and I both thought that was a great idea, but my biggest concern was whether the patched drywall with textured knockdown would look hideous afterwards. I called a friend of mine, the real estate agent who had helped us purchase the home, and he recommended an old friend who had been in the drywall business for 35 years and would do a perfect job for a very reasonable charge. With that set, I got out my Sawzall and demolished the pony wall with my wife's help, had the drywall patched, and were ready for Cosimo's crew to come in. The planks were delivered a day ahead of time (LVP needs a little time to temperature adjust) and the two workers arrived on time every day of scheduled work. The lead worker, a young guy named Rogelio, has been working with Cosimo for 18 years, and the quality of work reflected exactly what Cosimo had promised. They were extremely polite and cleaned up after each day's work was completed, leaving the area neat and tidy. Having all your floors replaced is a big interruption to your life, but it is oh so worth it. Every day we get up and continue to be amazed at how beautiful our new floors are. The 1994 original drab tract home tile has been updated with beautiful long-wearing Luxury Vinyl Plank and we no longer have carpet in our dining area, living room, TV room, and office. The worn white carpet that we hated in the master and guest bedroom has been replaced with beautiful plush carpet that feels and looks wonderful. And the living and dining area are so much larger and more open without the pony wall. And with the amazing drywall work that was done based on a friend's recommendation, you would never know what was there just a short time ago. Paradise Tile gets the highest recommendation from both my wife and me. Cosimo is a man of his word, and once he makes a commitment to you, he keeps it. He lets you know up front about all charges and potential hidden charges. By hidden charges, I mean he cannot tell what your floor looks like underneath the current floor, so he cannot know if extra work will be needed to smooth out cracks where the floor might be raised and need additional grinding to smooth out. We did need a small amount of additional work, but the charges were minimal and he let us know right up front when giving the quote that extra work may or may not be needed based on what our floor looked like prior to the old flooring being removed. The only way he can make happy customers, which he clearly has done based on the overwhelming quantity of positive reviews, is by ensuring there are not expensive surprises after the quote has been given and work has been started. We are happy customers. Or perhaps "delighted customers" is a better description.

    master bedroom
    Michelle P.

    Cosimo showed us exactly what we wanted when we began our search. Needless to say; after going to Paradise we didn't need to look further. Very fast and meticulous work was provided by Cosimo and his crew. We are thrilled to be rid of carpet in our Master and love the new look of this waterproof 50 year flooring.

    We switched out laminate flooring for tile in tree rooms. The result was beautiful! Expert craftmanship done in record time. Cosimo is very easy to work with and his crew, Enrique and Oscar, worked so hard I got tired from just watching them! And they cleaned up nicely. Five out of five stars, easy.

    a hardwood floor in a home

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    5 months ago

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    Thank you we appreciate having Paradise Tile do your installation.

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    Page 1 of 4

    Ask the Community - Paradise Tile & Natural Stone

    Review Highlights - Paradise Tile & Natural Stone

    “Cosimo and his team did an amazing job and made it so easy for us to manage the whole thing from out of state.”

    Mentioned in 94 reviews

    Read more highlights

    Sunset Tile & Bath

    Sunset Tile & Bath

    (38 reviews)

    This was an awesomely positive experience, which is unfortunately rare these days…read more Sunset provided a quote by email, after I provided words and pictures to describe what we were looking for. Their guys showed up on time. They were courteous. They were respectful of us, and respectful of our home. They asked for our input when they got to a part that required some judgement. They performed mechanical, plumbing, electrical, and drywall work. All done nearly to perfection. And they passed the acid test; after they left, I noticed two small things which I thought could have done better. They returned immediately and made these right. And they sent an invoice almost a week later (giving us an opportunity to discover any other issues, which we did NOT), and the invoice was for the exact amount of the estimate. They accepted my credit card payment over the phone. Our job was a small one, but they have definitely encouraged us to contact them again for our next job - small or large. Exceptionally excellent experience.

    By chance in late August 2025, I mentioned to Mark from Sunset Tile, our need for roof maintenance…read moreand could he recommend a company. I cannot stress the relief my husband and I felt when Mark said Sunset Tile and Bath have a roofer. The gentleman's name, also Mark (I'll refer to as roofer Mark) was as competent, meticulous and professional as every other member we have encountered through Sunset Tile and Bath. Roofer Mark assessed, photographed and answered questions regarding our roof needs. Roofer Mark completed everything a week before our heavy rains occurred. His cleanup was remarkable---I found 2 nails---that's it! My husband and I are grateful to have a company that takes pride in their professions. Many thanks to Roofer Mark and his crew---and to Sunset Tile and Bath. Maureen M

    Floor & Decor - Shower assisted by Carol & Chris; will upload more photos when project is complete.

    Floor & Decor

    (302 reviews)

    $$

    Biltmore Area

    Wow! We are extremely impressed with the level of service we received from Floor & Decor (F&D). Our…read morecurrent project was to replace wall to wall carpet in 2 bedrooms which we had purchased at this F&D 8 years ago. We were tired of the endless vacuuming of our labrador's hair and sleeping in an environment with a dust-collecting carpet. Due to health limitations, we needed to do as much "shopping " over the phone. Our goal was to compliment our existing laminate vinyl flooring which we purchased at this F&D 8 years ago. We were fortunate to get an inventory associate to go to the aisle and give us the SKU numbers so we could see the items on the F&D website. She flagged down Anthony, the Assistant Inventory Manager who took over the call, made a couple of suggestions based on his knowledge of the color/style of our current flooring. We made a plan to meet Anthony at the store. He was patient, extremely accommodating of our special needs and educated us about our various options. We took 4 samples home and were able to quickly rule out 2. We finalized our decision when Nick Nocero, salesperson for Floor One that would be doing the installation, came to our home to measure. Please see my review of Floor One in Mesa under that company name. Anthony remained extremely available and helpful by phone on subsequent days as we maneuvered through the process of Architectural Review Committee approval by our HOA (we live in a condo). Once the floor was decided upon, Victoria, the Design Center Supervisor got involved. She was extremely helpful in checking on inventory and finding thresholds to be a good match to the flooring. We also were told by the Floor One salesman that we may need colored caulking for the tile that would meet the flooring. Victoria looked at pictures we sent of the current color and suggested a great match. Pleasant and professional, we enjoyed working with both Anthony and Victoria. On the day our flooring was being picked up by Floor One (delivery is an add on it offers), it was pouring. No rain all Summer and on that Monday, it was torrential! Arthur in the warehouse wrapped the entire pallet of our materials in plastic shrink wrap. Part of the loading dock of F&D is covered so the Floor One box truck was able to load without the floor getting wet. Enrique, the Floor One delivery person (he's fabulous), coordinated with our installer Cesar (sensational)the delivery to later in the morning when the rain stopped. When the project was complete, we kept one box of flooring and Enrique brought 4 boxes back to Floor & Decor. The credit was on our credit card within 48 hours. We highly recommend Floor & Decor.

    This is for FLOOR AND DECOR BUSINESS ONLY NOT THIS STORE SPECIFICALLY…read more I purchased Luxe Dune tile based partly on Floor & Decor's official online photos, which showed it as a light cream-beige. The actual tile is significantly darker and much more taupe. Because of that difference, the grout color I selected looked completely wrong once installed, and I now have to spend an additional $1,200 to have the grout professionally stained. I contacted Floor & Decor and provided comparison photos, receipts, and documentation. Instead of offering any meaningful resolution, they repeatedly focused on manufacturing tolerances, batch variation, and the fact that the tile was installed. My complaint was never that the tile was defective. It was that their own product photography did not reasonably represent the color of the product. They eventually acknowledged that they understood the issue was the online images, but still denied any assistance and said their decision was final. No reimbursement, store credit, or goodwill adjustment was offered. I understand that screens and lighting can affect color slightly, but this was not a subtle difference. Customers should not assume the product photos on their website are an accurate representation of the actual color.

    Paradise Tile & Natural Stone - carpetinstallation - Updated October 2026

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