Someone came out from here to do an in-home estimate, I think it was Henry. He said he was the owner, but his son runs the business. We wanted laminate, and he brought ONE sample. He seemed like he's maybe a nice guy, but really didn't seem to care if we worked with them or not and the experience was very poor. read more

Henry and his team pulled carpet, removed tack strips, cleaned up to reveal an amazing cherry hardwood underneath. They worked hard to keep from scratching the floor and did a great job. Will consider him for our next project. Also to make some custom rugs! read more

Enjoyed working with this company for new carpet installation in the three bedrooms of a rental property that I manage. They listened to my carpeting wants for the property about wanting something attractive and durable yet affordable because it was a rental and they were able to get me exactly what I was looking for quickly. I will work with them again with the other properties that I manage. read more

I just got all of my carpet replaced and decided to go with them. They were very easy to deal with and willing to work with my installation scheduling request after Home Depot was unable to accommodate. The installers were also very good and careful when moving my furniture. I would highly recommend them! read more

We were looking at carpet options and went into the store to look at what they offer. Had a great experience in store and even got an estimate that day. We were going to get other quotes and Arrowhead said that they would follow up with us but they never did. A week later we went back to discuss a different pad option after getting a quote from another company. The sales person was rude, condescending and bad mouth the competitor the entire time. We let that slide and set up an appointment to have them come out and measure. Arrowhead never showed up and then proceeded to call 2 days later to only say they never set up an appointment. Save yourself the time and frustration and go elsewhere. read more

Twilight Zone here! We walked into their storeroom to discuss an installation job with a 30K+ price tag. The salesman was strangely condescending towards us, belittled our questions, and made sure we knew HE was the authority on all things tile. My husband and I left there confused and all but wondering if he was just sick of his job? Let's just say they will NOT be getting our money, nor will we ever be visiting this "lovely" gentleman again. read more

Arrowhead installed the vinyl plank flooring in our master bedroom and carpet in the master closet. The installation crew said they have been with Tom for almost 20 years. That tells you something. My wife and I visited the showroom right before Christmas and we asked him how soon someone could come out and measure so we could receive a firm cost. We told Tom that we were anxious to get it done. After speaking for a while we found out Tom was going to celebrate the holiday near our home. He offered to call on Christmas afternoon and if we were available he would come over for a few moments and do the measurements. Tom called Christmas afternoon, stopped by the house and within 10 to 15 minutes he was finished measuring. He said he would email a final cost on the next couple of days. The cost was competitive, product is superior and installation was professional and fast. We are extremely please! Thank you. read more

Just drove from south Phoenix as we are looking for tile. They were not even open during posted hours and we came in plenty of time to look around. No business from us. read more

Arrowhead Carpet, Tile & Interiors - Carpeting Near Me - Glendale, Arizona

The whole team is great and very easy to work with. Even when I thought the carpet that showed up at my house was the wrong one (it wasn't), they were so kind and patient and willing to work with me to find a solution. As it turns out, they sent exactly what I had ordered--I hadn't realized there was both a style name and loop pattern/type, and had focused only on style name. I actually love what I accidentally chose more than what they replaced, so all in all it was a five star experience. I'll definitely choose them in the future. read more

Complete 180 thanks to the new owners who reached out to me and agreed to resolve my issues. Henry, Adam and his installers Andy and Oscar didn't waste any time to come fix my issues. read more

After visiting a big box home do it store to look for vinyl plank flooring we decided to visit a specialty floor store. We were greeted by Adam and Trayton and educated about the product we were interested in and allowed to take a large sample home with us. We set a time to come measure our home and were pleased with the quote which was pretty close to our previous quote. The store had the product available and they were able to schedule a two day installation for the following week! The men who came to install arrived early and worked long into the night. Andy and Oscar were experienced and professional. On top of that they were very personable. We trusted them completely. They removed and replaced two toilets in the bathroom and moved furniture easily to make their job easier. Adam from Arrowhead Carpet and Tile stopped by on their second day to check out the work. Our neighbors who came to see our new floor were so impressed they had Adam measure their floor and signed a contract to get the same product installed. From start to finish this experience has been an A+! In a day when supply is low and good workers are hard to come by, we are highly impressed with Arrowhead Carpet and Tile. If you want a quality product at a fair price this is your place to go. If you want to work with friendly and hard-working employees look no further! read more

In late-2011 we decided to go here for carpet, prices were reasonable, service was average. The installers did a good job, especially since they couldn't take a leisurely pace since they had to be done by earlier than they expected due to my family leaving town that afternoon. After they picked up the pace they finished the job with an adequate job. Some of the transitions from tile to carpet(tucks) didn't really look that great, but passable. I didn't really complain since I did make them work faster than they are used to. Fast forward about 4 years(2016). Some of the carpet has now come untucked and has developed a slight hole at one of the transitions. I decided to give them a call to see if I could get a quote on a repair or stretch so I could extend the life of the carpet I have. Left a message with a salesman who said "Tom" would call me back. I waited two days and called back, told them I was waiting on a call back. I was transferred to this "Tom" who first told me that I hadn't been waiting very long so he doesn't understand why was upset I didn't get a call back yet. He then tells me that no one gives quotes on repairs, they just do it and give you a bill. However, he doesn't have people or the time to do repairs and gives me the number of someone else. He then apologizes that they didn't give me the information on the repair person right away. I never understood vendors who really screw up service after the sale, it's the easiest thing to maintain. Rude, unprofessional behavior kills new sales and repeat business. As a result of my last interaction with Tom, I'm not only not going to ever visit that store again, I'm not going to recommend them, and I'm now writing this review. Looking at the other reviews it appears that rude and unprofessional behavior is common at this business. read more

Bought carpet here a few months ago and stopped by to get a cleaning referral because my dog...we'll you know. They were very helpful with both the referral and instructions in the meantime. I have been very pressed with their pricing, service and help, especially After the sale. read more

Arrowhead Carpet, Tile & Interiors - Carpeting Near Me - Glendale, Arizona

I want to thank Brian and Riley for The great job on my floor installation. They were courteous, professional and answered any questions I had along the way. Tom Pearson, the owner kept me informed on the delivery, which was delayed a bit because of Covid. It certainly wasn't his fault and I appreciated his communication. I highly recommend this company And intend to use them for future projects in the future. read more

I came into the store and picked out tile and carpet and asked if they would come give me an estimate and he said he could do it right there. I wanted them to come measure for a more accurate estimate and the guy refused. Worst customer service I've ever received. Go somewhere else read more

Review We were referred to this company by our realtor. He admitted right off the bat that he'd never used them for flooring, but knew one of the guys because he used to be a funder for him. We thought we'd take the chance. We are in the process of putting our house on the market and we needed the tile in our upstairs bathrooms to be replaced (120sq ft) and the two downstairs living spaces needed new carpet. Their prices were reasonable and the carpet was installed quickly and thoroughly. The tile was a whole different story. When the installer removed the toilet in the master bath he failed to mention that the valve was leaking so we could fix it. Instead he decided to use the lid to the water tank as a run off hoping, I guess, that the water would run off into the toilet drain. Water doesn't work like that though. The lid over filled and ran off onto the floor which leaked through the ceiling to create a water bubble in the ceiling of our downstairs bedroom, which busted and leaked water all over some of the items in that room. We called the owner of the company and instead of assuring us and that they would take care of it ASAP, it wasn't until 3 days later they finally sent someone to patch up the ceiling. They didn't even come back to finish painting the patch. So now we have a patch in the ceiling because of this guy's inability to know his lame run off job wouldn't work. Finally, when the tile was done, I noticed that the installer messed up two of the baseboard corners in our master bathroom. Instead of cutting the tile around them, he decided to remove them, cut the tile and grout it without the corners attached and, unsurprisingly when he goes to put them back, they don't fit and look ugly. They look like an afterthought. I have posted pictures of everything and I would highly recommend NOT using Arrowhead flooring, especially for "smaller" jobs. The owner kept saying well, we don't normally do small jobs like this. I can tell. Every-time they said they would do something, they didn't follow through. My recommendation is to spend your money elsewhere on professionals who will actually be professional and do a way better job. read more

Watch out for the SWITCHAROO!! I bought carpet and pad from this company and purchased the upgraded pad that they advertised to me as "waterproof" in the store. They came out to install and brought a cheap, purple pad that had to be their basic one based on just the looks of it. It doesn't take a carpet person to realize that. We had called the owner Tom over a span of 3-4 hours to try and explain to him that this wasn't the pad we purchased and the 4+ times we called him he gave us the run around saying that it is the right pad and the manufacturers changed the color and there is a spray on film making it "water resistant" (look at the pictures I added and tell me if any of you would believe what he said). My wife tore off a piece of the purple mat and poured some water on it and it went right through it. Finally, during the last calls he got an attitude with my wife and said that he was going to tell his workers to stop and come pick up the pink mat (the one that we wanted) and reschedule for another day for the Install. If he had the pink mat this whole time why wouldn't he send it with his workers? Oh by the way, his workers included his son. I called him the last time while I was at work and he still tried to give me the run around and said that we will get the pink mat and that he has some left over at his warehouse. RIDICULOUS! I told his son at the end I will give him the benefit of the doubt but none of the excuses he was giving could make me believe Tom wasn't trying to get over on us. read more

Arrowhead Carpet, Tile & Interiors - Carpeting Near Me - Glendale, Arizona

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I first used Arrowhead Carpet way back in 2006 when I had a flood in my home. It was a nightmare scenario and they went out of their way to expedite the installation. Then in 2010 they installed carpet in my master bedroom I swear still looks new today. Then a few years ago a little wave appeared and they sent a guy around to re stretch 10 year old carpet for FREE ! Just last week I had them make a carpet runner out of a remnant from the original install. I just picked it up and again it was NO CHARGE ! These guys are awesome. They know what they are doing and stand behind their work apparently forever ? Thanks again. read more

I needed to replace three currently carpeted bedrooms. One of the rooms is used as an office, and I was torn between carpet and some sort of tile. I had limited time to learn about different options and to make a decision. I also had to make my decision and find a company that would give me good, reliable information, have fair pricing, and work with me to schedule an installation several months in the future. I found all of those things and more at Arrowhead Carpet and Tile. I visited the showroom and Jeff worked with me without rushing, explaining the pros and cons of different flooring materials, and he gave me a bunch of samples to bring home and look at in different lighting conditions. He then came to my house, measured, worked with me again relaxedly and with no pressure, until I made a final decision. He wrote up my "estimate" in precise detail. This was not really an estimate - it was a final price with no add-ons. I confirmed my appointment by phone two months later, as planned. I spoke with both Jeff and Henry, the new owner of this business. Both were very kind, very organized and had my installation ready to go as I had requested. I wound up choosing carpet for two bedrooms and porcelain tile for the office. All was in stock and had been stored for two months with my name. The price had been guaranteed at the time I placed the order with a 50% down payment. Installation took place exactly as scheduled over two days. Brian and Riley worked beautifully and efficiently together. They had lots of furniture to move and disassemble and reassemble, and all was done perfectly and with great care. The actual installation was flawless and beautiful. This job was a home run from start to finish. I highly recommend this company based upon the customer service, the huge variety of products, the knowledge of the salesmen and the installers, and the willingness to work with a customer such as myself with specific scheduling needs. read more

Best home improvement experience!!! We went in search of a match to a carpet the big box retailer had discontinued. The team at Arrowhead Carpet are so professional and so very helpful. Their sales associate worked so hard to find a match for us. Their install teams (we decided to have both carpet and tile done) were on time, courteous, clean and exhibited great attention to detail. Communication with the owner through the whole process was amazing! The completed job is stunning. Decided to buy more carpet to rid ourselves of the big box carpet in family room we were initially trying to match. LOL. Great pricing, great products, great people. We highly recommend and will be back for our next project! read more

We've been coming here for years! Tom & Connie are always a pleasure to work with and give the best service! Their installers are great and the finished product is always beautiful! read more

I recently had tiles installed from this vendor. The service representative was entirely unaccommodating and unprofessional. He refused to execute the work in the manner agreed upon. When I questioned his team of laborers about the nature of unwanted changes to the tile pattern, he responded by calling me and threatening to halt work halfway through the project - his tone was extremely combative, disrespectful and threatening. I chose to have them complete the project rather than have a torn up, half complete floor. When complete, the work was very poorly executed - broken tiles, irregular patterns and generally sloppy work. Additionally, he demanded I pay by check despite a clearly defined clause in our contract that I pay by credit card. I would never recommend this team to anyone. read more

We went to Arrowhead Carpet to buy new living room carpet. We met with one of the owners. I told him immediately I wanted a carpet that didn't show footprints. He showed us a carpet that he said would be great. It wasn't . He told me I should get a carpet rake to get rid of the foot prints . On my second call, the partner said I should come in and we would 'work things out'. He was busy with another customer so his partner started to take care of us. He insinuated I was a liar when I told him I had asked for a carpet that didn't show footprints. He said 'no one ever says that'. Then he showed us one very thin carpet that I didn't like at all. I asked what else he had and was told everything else would show foot prints. Then he said his wife would take care of us. She was no help at all. Their deal was that they would cover the installation. I would pay for new carpet. That deal works for them, not for me. I would be paying twice for carpet and the profit goes in their pockets. I must say that the installers were right on time and did a very nice job. They cleaned everything up and vacuumed the carpet. Do yourself a favor. Find a different company to do business with. They are rude and condescending. They are a no star company. read more

We went in because we are looking to buy carpet for some rooms in are home. I am a shopper and want to make a good choice when it comes to something that is supposed to last for several years. The gentleman that helped us in the store was knowledgeable and extremely nice. He had Tom the owner come out to measure the rooms. Our appointment was scheduled for a certain time he called at the time of appointment and said that he would be there is 20 minutes he was about 30-35 minutes late overall. When we said we were shopping around because we do have time he became rude and asked for his carpet samples back! Just because he could not even come close to a more reputable company that is smaller also. Even if they were cheaper the way he acted I would not do business with them. read more

When we decided to remodel our home, we interviewed several business in our area. Lucky for us we found Arrowhead Carpet, Tile and Interiors. They were very reasonably priced and demonstrated outstanding customer device. We had them install new carpet and beautiful granite countertops.They started and finished the job ahead of schedule, were very clean, and made sure we were satisfied with the work they did for us. I would highly recommend Arrowhead Carpet, Tile and Interiors to anyone needing a fair and reliable company who takes pride in their workmanship customer service and satisfaction. read more

We bought carpet 2 1/2 years ago - The installers were great- cleaned up and got the job done efficiently.. so far it has held up great-- my only complaint was I had 2 small wrinkles in it and they kept getting worse.. I assumed my warranty was void since I waited longer than 2 years but I called Tom ( who was my original sales person) he sent his guy over and he took care of it immediately... I appreciate the response I got and for sure will buy from Arrowhead in the future.. I have also sent a friend and my sister in law to them....Thank you all for your great and caring work..... read more

I met the owner Tom very nice and knowledgeable of AZ. He is a fair man and will take care of you. We shopped all over for carpet and came here , and we where sold. We found some great Cashew carpet very plush, high end stuff. The carpet took a week to be delivered. The day the installer came they moved all the furniture, hauled away old carpet, swept up and placed new stuff in. Moved all furniture back into proper place. They are fast, on time, and handy with your stuff. We are very happy with our wonderful new carpet, THANKS TOM! read more

We have an a wonderful experience working with Arrowhead carpet. They have an amazing selection if you are super picky, but also a great selection if you are on a budget. I had carpet installed within 7 days of purchasing. The quality of their in stock carpet is so fabulous. The staff is so very friendly and helpful. We will definitely use them again. read more

My sister and I had an emergency, and Tom, the owner, was more than helpful. We needed carpet installed within two days! Tom and his wife took us to the warehouse; we picked out the carpet; Tom drove over to the house and measured. The carpet was installed before 11 a.m. Now that's service!!!! I would certainly return as their service and their products are superior! Thanks, Tom and crew! You are the BEST! read more

Arrowhead just finished putting in tile throughout my daughter's house. To say it turned out beautiful is an understatement! The house was hard to layout as it had many curves and hallways. The tile looks amazing! The team that did the work was timely and did a quality job. I had talked to several other companies but went with a local family owned business. I was very happy we did. We are looking at replacing the carpet in the bedrooms and will be back soon to get that done. Thanks Tom and Team! read more

Thank you Arrowhead Carpet Tile Interiors! I had a carpet emergency that required a 24 hour turn around. And you guys delivered. They even accommodated a change I needed to make the morning of installation. The Arrowhead team was great to work with all around. The selection of high quality carpet in stock was impressive. I can't thank you enough for helping resolve my emergency and to do it with a high quality product that I couldn't be happier with. I would recommend Arrowhead Carpet Tile Interiors to anyone looking for flooring. read more

Wanted to tile our master bedroom. Talked to Tom who helped us pick out a tile that came close to matching the tile in our hallway. He was a pleasure to work with. His installers showed up on the day and time scheduled and had the job done in the two days we were told it would take. They did a fantastic job and the room looks great. Can't say enough nice things about the company. read more

Huge selection of excellent products. Owners stand behind their product and their customers. I definitely recommend them for big and small jobs. Installers are clean and competent. It was a great experience. read more

I had carpet and vinyl flooring done in my showroom in Mesa - these guys were awesome, ON TIME which is a biggie for me, the guys doing the work were professionals and Kyle and Tom were extremely helpful when we made our decisions and the pricing was very competitive. Thanks again gents. I highly recommend these folks. read more

Great company! Tom worked with us to select he perfect carpet and tile for our home. He worked with our schedule to measure and install our floors. Love that all labor is guaranteed for two years. Highly recommend Arrowhead. read more

We just had a major remodel performed by Arrowhead Carpet Tile Interiors and it was truly an exciting experience. Tom Pearson (owner) and Kyle Henley were absolutely awesome in their advice, workmanship and professionalism. They provide top notch customer service and are capable of solving any type of remodeling situation. Their experience is unlimited. We don't think there is anything they cannot or will not do. We consider them like family as they do the job as if they were working on their own home. If you want quality service in a remodeling job, call Arrowhead Carpet Tile Interiors. You won't be disappointed. When we need additional help in the future, we will not hesitate to use Arrowhead Carpet Tile Interiors again. Ron & Grace read more

I had Kyle at Arrowhead remodel my whole master bathroom and they did a great job. I am always getting comments on how awesome it looks. I liked feeling like I was part of their family while they were doing the job. We will be doing tile in our house and we will be calling Arrowhead again. Great Job Guys! read more

Arrowhead Carpet and Tile exceeded all expectations. I needed new carpet installed and wanted it done before the weekend. I went into store Monday and worked with them to find the best carpet for the best price. They adjusted their original work schedule to get my business and the job was complete on Friday. Quality installers, customer service, and best all around service. I definitely recommend this place! read more

We chose Arrowhead to build a guesthouse on our property. Having no idea where to start Kyle walked us through the entire process from design to permits to construction. It has been extremely refreshing to work with a builder that is not only competent but trustworthy as well. These guys focus on the customer and did not rest until we were fully satisfied through every phase of construction. Our project is nearly complete now and we could not be more satisfied. Tom the owner has personally checked in with us numerous times. In fact, on occasion he could be found out on the job site moving dirt or painting. Don't be fooled by the name. These guys do more than just flooring they can build your dream from the ground up! Thank you!!! read more

Love love love!! Arrowhead recently completed our new flooring and we couldn't be happier! This makes the 3rd house they have done for us and they have exceeded our expectations every time! Their craftsmanship and attention to detail are outstanding and the professionalism of all employees tops the charts! The owners Tom and Connie are amazing to work with as well as their salesmen and installers. I highly recommend this business! read more