My experience with East Valley Floors was exceptional. The owner, Von Payne, came to my house…read morepersonally with samples. I was impressed not only by his great customer service, but the excellent prices and selection. I chose a carpet that East Valley Floors had in stock, and they were able to install my new carpet before Christmas. The installers were on time, friendly, and wonderfully communicative about everything they were doing. Jose and Mario were a pleasure to have in my home. Throughout the whole process, Von returned my calls and texts promptly. I found East Valley Floors to be trustworthy, reliable, honest and fair. I wholeheartedly recommend East Valley Floors!

Von and his team of pros have done it again! We had **just enough** original tile to get our…read morekitchen floor ready to receive new cabinets. We needed to straighten out a peninsula to make room for a larger island and we knew we could trust Von and his team to handle our project with care. EVF's pricing is always competitive - very reasonable!

The team at Legend Flooring is the best! I've trusted them with two different houses now, and…read morethey've been excellent throughout the entire process. Most recently, we experienced a flood on our first floor and needed to replace all of our flooring. The restoration company recommended another contractor, but I insisted on having Legend Flooring handle the job. I'm so glad I did. Mike, our primary point of contact, was incredibly consultative and often pointed out things that ultimately helped us with our entire rebuild. Legend installed Luxury Vinyl Plank (LVP) in our main rooms, carpet in a bedroom, and new tile in our bathroom. They also handled all the new baseboards. Everything came together beautifully. It was also reassuring that the overall cost for the project was very much aligned with the reimbursement from our insurance company. Special shout-outs to Wendy, Wendy L., and Doug L., who run a great business and helped make our project a success.

My husband and I shopped around for flooring and Legend flooring had 5 stars when it came to…read moreproduct availability , product pricing, and a very helpful, friendly and knowledgeable staff. We wanted to mention a special thanks to Mike Griffith, Wend Lentz, and Wendy Pendleton for making our experience a great one. The installers they used were awesome. They went above and beyond to get out home prepared and did a great installation job. Thank You Legend Flooring! We highly recommend you for anyone looking to replace or upgrade their home. ‍

Javier and his Jackie are absolutely wonderful to work with. Great souls, good energy. Worth every…read morepenny. Javier completed the installation of our LVP and baseboards with absolute precision and exceptional care. Minimal waste. We are blown away by the quality of his work. I was hesitant to hire this job out for many reasons - but my concerns were squashed pretty much immediately. Considerate and kind people, excellent workmanship. HIGHLY recommend them to anyone, VERY happy!

I've had a lot of flooring installed over the years, but Javier takes the prize for being the most…read moredetailed and dependable. You can stop your search and just call him--you'll get a fantastic finished product.

All the reviews were accurate. He gave a good price, showed up exactly on time and the workmanship…read morewas impeccable. Will call him first for future projects and will recommend to anyone. Let's support small businesses.

Great work by Kami! I was very pleased with his professionalism, pricing, customer service, and…read morequality of his work. Will not hesitate to hire him again!

Amazing Work & Top-Notch Service in Texas!…read more We couldn't be happier with Ocotillo and the beautiful large-plank tile flooring they installed throughout our entire home. The finished floors look incredible--perfectly even, flush, and seamless with clean, precise grout lines. Amanda was fantastic to work with, making sure we understood the process and that all costs were clear upfront. Ocotillo's partnership with Floor & Decor also made everything incredibly convenient--a true one-stop shop for selecting our tile and coordinating installation. A huge thank you to Omar, Manny, Philip, Victor and the entire installation team. They were professional, courteous, hardworking, and extremely respectful of our home. Omar was always responsive to questions and made sure every detail was completed to our standards. You could tell this team genuinely cared that we loved the finished product--and we absolutely do! Top-notch craftsmanship and service. We'll definitely use Ocotillo again for future tile projects. Highly recommend!

I can't say enough good things about these guys. We had them install ledger (stack stone tile) on a…read morewall in our family room. The highlights: Finished the job in 2 days - demo to completion Incredibly conscientious - literally cleaned our floor on hands and knees both days of the project Professional in every way including great communication from the back office staff These guys are not the cheapest but I believe you get what you pay for - and they are worth every penny.

100% recommend European Design Flooring for refinishing existing wood floors. They came in when…read moreanother vendor botched the job and turned our floors into gorgeous, more updated floors. We could not be happier!! Reasonable for the high quality job they did.

We had some termite damage on our hardwood floors, and they needed to be replaced in one area. We…read moreread online that they did remodeling and repairs. The service was unbelievable. Tudor made sure we were taken care of. He matched the wood we needed and scheduled us to have Dan come out and install the new wood. If you ever need anyone to install wood floors, this is the man. He is meticulous, a perfectionist, and knows his trade. My husband and I are so happy! Thank you both, Pat and Steve

We purchased our new kitchen countertops from The Floor Store and am very pleased. Their Gilbert…read moreshowroom has a large selection to choose from, and are very knowledgable in all products. Prices are very reasonable too. Marla is a pleasure to work with! Professionalism all around from everyone we encountered. We had a minor issue after install and Marla was right on top of it - coming to the house TWICE personally to make sure it was resolved (it WAS!) Top notch customer service that you just don't see any more. Highly recommend The Floor Store!

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

Someone came out from here to do an in-home estimate, I think it was Henry. He said he was the…read moreowner, but his son runs the business. We wanted laminate, and he brought ONE sample. He seemed like he's maybe a nice guy, but really didn't seem to care if we worked with them or not and the experience was very poor.

Henry and his team pulled carpet, removed tack strips, cleaned up to reveal an amazing cherry…read morehardwood underneath. They worked hard to keep from scratching the floor and did a great job. Will consider him for our next project. Also to make some custom rugs!