My spouse thought for sure there was a big issue underneath the floor that had changed, shifted…read more Jacob was like a doctor of floors and explained where the issues originated, why it was happening, and what could be done. He didn't try to sell me what I didn't need. I've worked with a lot of vendors both good and bad, and it is alway refreshing to meet a good, hardworking person.

Jacob did an amazing job repairing our wood floors! He truly did the work of an artist. We had a…read morebig damaged spot that he filled in, repaired and color matched. We will definitely use him again for any of our flooring needs! Wish I had before pics, but here are after pics.

The team at Legend Flooring is the best! I've trusted them with two different houses now, and…read morethey've been excellent throughout the entire process. Most recently, we experienced a flood on our first floor and needed to replace all of our flooring. The restoration company recommended another contractor, but I insisted on having Legend Flooring handle the job. I'm so glad I did. Mike, our primary point of contact, was incredibly consultative and often pointed out things that ultimately helped us with our entire rebuild. Legend installed Luxury Vinyl Plank (LVP) in our main rooms, carpet in a bedroom, and new tile in our bathroom. They also handled all the new baseboards. Everything came together beautifully. It was also reassuring that the overall cost for the project was very much aligned with the reimbursement from our insurance company. Special shout-outs to Wendy, Wendy L., and Doug L., who run a great business and helped make our project a success.

My husband and I shopped around for flooring and Legend flooring had 5 stars when it came to…read moreproduct availability , product pricing, and a very helpful, friendly and knowledgeable staff. We wanted to mention a special thanks to Mike Griffith, Wend Lentz, and Wendy Pendleton for making our experience a great one. The installers they used were awesome. They went above and beyond to get out home prepared and did a great installation job. Thank You Legend Flooring! We highly recommend you for anyone looking to replace or upgrade their home. ‍

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

We wanted to have all of our flooring replaced in our 2700 square feet. The Floor Store was the…read morethird business we received a quote from. The pricing was fair, we loved that it's a local family business and they were very good at guiding us through the process of choosing our flooring, which can be an intimidating process. There are loads of choices in their showroom! We were so happy with our results and the customer service that Chris gave us, we recently recommended our real estate clients to use The Floor Store, too, and they're in the process of replacing all their flooring. I highly recommend this business and I will continue to refer our family, friends and real estate clients!

Alicia was fantastic from the first phone call to actually picking out our new laminate floor thru…read morethe install. I appreciated her support throughout the process. I try to look for family owned businesses when we have housing projects, and this company fits the bill. Jason came and measured the floors, the install crew was efficient, and well organized. We had three bedrooms and a total of 18 steps with landings completed in three days. New baseboards hung, and a wonderful new feel about our home. I have not done any price comparison as the value to me is in the customer service. But I do have friends who have had flooring installed and I feel we got a very fair price. Thank you for updating my floors, I can hardly wait to have the remaining rooms completed!

Excellent customer service, good selection of materials, and high quality workmanship!read more

Amazing Work & Top-Notch Service in Texas!…read more We couldn't be happier with Ocotillo and the beautiful large-plank tile flooring they installed throughout our entire home. The finished floors look incredible--perfectly even, flush, and seamless with clean, precise grout lines. Amanda was fantastic to work with, making sure we understood the process and that all costs were clear upfront. Ocotillo's partnership with Floor & Decor also made everything incredibly convenient--a true one-stop shop for selecting our tile and coordinating installation. A huge thank you to Omar, Manny, Philip, Victor and the entire installation team. They were professional, courteous, hardworking, and extremely respectful of our home. Omar was always responsive to questions and made sure every detail was completed to our standards. You could tell this team genuinely cared that we loved the finished product--and we absolutely do! Top-notch craftsmanship and service. We'll definitely use Ocotillo again for future tile projects. Highly recommend!

"Go no further"! These are the guys to do your next flooring project…read more Even my 'wife' is pleased...... HAPPY WIFE, HAPPY LIFE. I think that says it all.

All the reviews were accurate. He gave a good price, showed up exactly on time and the workmanship…read morewas impeccable. Will call him first for future projects and will recommend to anyone. Let's support small businesses.

Great work by Kami! I was very pleased with his professionalism, pricing, customer service, and…read morequality of his work. Will not hesitate to hire him again!

Edgar responded quickly, coordinated with my tenant to look at the vinyl planks that had popped up…read moreand promptly gotten back to me with a price. He once again coordinated a time to come do the work and repaired the planks. Very smooth, timely, and professional. I've added him to my repeat vendor list for when I need more floor work done.

Edgar & company did an outstanding job with my project as there was 1100 sq ft of tile removal and…read moreone room of carpet to be replaced with LVP. They were helpful with material ideas, very prompt and professional and did amazing work. They took great care in making sure all cuts were clean and precise. Very happy with the outcome.

They are a great company to work with! From the beginning of the process, to picking out the…read moreflooring to installing it! The gentleman that did the work did an awesome job and very friendly! I need some more to do and will definitely use them!

My friend whom I was staying with was redoing a room that was to be a guest room. The carpet had to…read morebe removed and replaced. This was an unexpected expense. As I do interior decor work and renovations in Toronto, I said that I would take care of the shopping. I contacted a few flooring places that had good reviews on Yelp and narrowed it down to Arizona Wholesale Floors. We visited this company and they had a large selection of flooring samples. The customer service rep was pleasant, polite, and accommodating. We were quickly shown suitable samples of berber carpeting in our desired colors, quality, and price point. Our order was written up quickly and we were given an installation date. We were called the day before to confirm installation and an appropriate time. Luis showed up alone to install the carpet which was for a 15' x 17' room. We learned that Luis had been installing for 35 years (since he was a teenager). Luis was both polite and efficient. We are very happy with the finished product which are in the pictures below.