We purchased our new kitchen countertops from The Floor Store and am very pleased. Their Gilbert…read moreshowroom has a large selection to choose from, and are very knowledgable in all products. Prices are very reasonable too. Marla is a pleasure to work with! Professionalism all around from everyone we encountered. We had a minor issue after install and Marla was right on top of it - coming to the house TWICE personally to make sure it was resolved (it WAS!) Top notch customer service that you just don't see any more. Highly recommend The Floor Store!

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

Professional services from scheduling, quote to installation. The team communication throughout…read morethe process and suggestion of flooring. Installation was fast, clean and easy.

I have carpet that needs to be stretched. I spoke to a total of 4 carpet stretchers. The owner,…read moreJeff McFarland, answered my call even though it wasn't during office hours. The next business day, he stopped by to take a look. I felt confident and comfortable from the beginning that Jeff could easily fix the problem. He cares about the quality of his work and having satisfied customers. I highly recommend McFarland & Son Flooring!

Von and his team of pros have done it again! We had **just enough** original tile to get our…read morekitchen floor ready to receive new cabinets. We needed to straighten out a peninsula to make room for a larger island and we knew we could trust Von and his team to handle our project with care. EVF's pricing is always competitive - very reasonable!

Working with Luis and Von was super fast, easy, and overall a pleasure. These guys really know…read moretheir stuff! They work hard, and quoted me fairly (much better than competitors). They also worked around a few special requests I had. Overall, I'd recommend East Valley Floors to friends and family - I'll definitely be working with them again whenever our next flooring project comes up.

Thank you to Ron and his team. A wonderful family business that did amazing work. We used our own…read moreproduct and had New Interiors install. The process with them was straightforward and professional. The floors look great in our new build!

Thanks to Ron and his team for knocking out our flooring project in a timely manner. Great and easy…read morepricing to work with, which ultimately encouraged us to move forward with New Interior Finishes. Greyson and his crew came in and got straight to work from the get go. They did an excellent job installing our new flooring and baseboard. Crew was communicative about everything and a pleasure to work with. Very transparent and easy to work with. Highly recommend and look forward to future projects.

This business is full of kind, professional & honest people. We had our sunroom laid in vinyl…read moreflooring where we dealt with Diane the co-owner who sold us the flooring, then Wiley who took measurements & the floor covering tech who laid the flooring were all professional & didn't try to rip us off. We had such a good experience that we are now proceeding to get our laundry room done.

We picked out a carpet sample (pretty large) and Wiley let us take it home. We were pretty sure we…read morehad the right color until we got it home. Was so glad Wiley had us take it. The carpet we chose is beautiful. We had our bedroom carpet installed on the 2 of Jan. The bedroom is pretty large so it was going to be two installers. David ended up coming alone. He did such a fantastic job. He had it done in one day and an hour or so the following day. Eventually we will have the other two bedrooms done. We will definitely use them again. I highly recommend them.

I researched on Yelp and found this company to be super responsive and affordable. We went into the…read morestore and talked to Joe, who was down-to-earth and informative. He didn't try to upsell or act too fake or flattering like some of the salespeople at other companies do. We communicated mostly over email with Jeana, who was kind and responsive as well. The install went very smoothly and only took an hour or so. My only downside was that it took about a week longer than we were told to have it completed, and I had to reach out via email a few times to get updates instead of being updated. But Joe listened to my feedback and told me how the process works waiting for materials. I also sent them photos of some marks on the counter I thought I saw, and they sent someone out to clean and buff it and make it like new again. The paperwork and payment were all online so it was very easy to do. Overall a smooth process and good work done.

This place is spectacular!!! I recently had my bathroom counters installed from Optimum. I…read morecertainly do not regret my decision. Joe and his crew did an amazing job. The communication was there from the beginning. They finished in a timely manner and were extremely professional.

Dave was truly the best person we have ever had the pleasureworked with having anything to do with…read moreour home. He was from the start so very kind, patient, listened carefully to our wants and needs and worked diligently over many many months, bringing us sample after sample until we were able to finally hone in on what would work for our home. We were replacing 23-year-old carpet while at the same time undergoing a re-decorating project to take our home out of the heavy European style to a more traditional East Coast look. David took on a very tight schedule for installation to accommodate our construction needs.He worked tirelessly to be certain that our floor was every bit as beautiful as he had promised. His crew was fantastic and I am very happy to now call David a friend. He and his wife are good, honest and decent people which is a very hard thing to find in today's world. We cannot say enough, good things about their company and urge everyone to look no further for your flooring needs.

Dave and his team were amazing! Our floor looks really good and the price was fair. They followed…read moreup with me to make sure everything was ok a couple weeks later and I really appreciated that. Will definitely use them again in the future.

My spouse thought for sure there was a big issue underneath the floor that had changed, shifted…read more Jacob was like a doctor of floors and explained where the issues originated, why it was happening, and what could be done. He didn't try to sell me what I didn't need. I've worked with a lot of vendors both good and bad, and it is alway refreshing to meet a good, hardworking person.

Jacob did an amazing job repairing our wood floors! He truly did the work of an artist. We had a…read morebig damaged spot that he filled in, repaired and color matched. We will definitely use him again for any of our flooring needs! Wish I had before pics, but here are after pics.