I can not speak highly enough of this company and its staff. Their quality of work, professionalism and overall value was outstanding. I have worked with dozens of contractors on various projects and am pleased to have finally found one I feel comfortable recommending to family and friends. I can be a demanding and overly critical client, and despite my best efforts, I could not find anything to complain about. Greg was always punctual, courteous, friendly and most of all reliable. If he said he would do something, he did it, end of story. The project, which was quite extensive, was completed on time, within budget and came out better than my highest expectations. I'm so glad my seemingly endless hunt for a great contractor is over. I can't wait to use Greg and his team again on future projects. read more

Custom Crafted Floors - BEFORE - Flooring Near Me - Phoenix, Arizona

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Custom Crafted Floor Covering went above and beyond for my family and I. We just took home a new dog from the pound and learned the hard way silence is not good! Our Dog (peanut) ripped up our carpet and pad in our guest room as well as the door. I immediately did a Yelp search for a flooring company within my area. I came across a few and decided to go with Custom Crafted Floor Covering. I talked with the owner, Greg, and explained my situation I was having a dinner party the next night and needed this fixed asap! He said he would be right out. He arrived 2 hours after my call I put in to his company. Once on sight, he measured the room and gave me an estimate. The estimate was well under what I was expecting (only 79.00 plus tax out the door!) He scheduled a time the following morning and sent a crew of 2 over at 7am to do the repairs. They were all done by 8am! I wasn't even late to work that morning! The crew also repairs my door from the scratch marks and missing paint at no additional cost. I would highly recommend this company to anyone!! They went above and beyond my wildest expectations. I enjoyed them so much that my wife and I decided to have them remodel our bathroom as well! They completed the remodel ahead of time and on budget (no hidden fees or gimmicks here!) read more

Custom Crafted Floors - New bathroom counter! - Flooring Near Me - Phoenix, Arizona

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I absolutely will recommend Custom Crafted Floor covering to all of you. Wonderful service, fairly priced. Silvia at business office is very attentive, friendly and all around sweet person.. Everything was done so beautifully, I love my floor and Ray was awesome.. Give them a call you will be glad you did.. read more

Quality isn't something that can be argued into an article or promised into it. It must be put there. If it isn't put there, the finest sales talk in the world won't act as a substitute. C. G. Campbell If anyone is unhappy with the workmanship of this company, they have a problem. I worked with Jeff and Greg, advising them of what I wanted. They were able to start the Tuesday after and did my entire home after it was flooded. Gonzo who did the work, was awesome in all respects. He moved furniture, cleaned after himself, tolerated my dogs, very professional and exhibited outstanding workmanship. My home looks like a new house and it actually looks better now than the day I moved in. This company was recommended to me by Newtown CDC who rehabs homes for mid-income level people to buy. I thank them for the reference. Yelp, it is too bad we can't add pictures. read more

Contacted Custom Crafted Floors to do the flooring in my rental (carpet and tile). The employees were very professional and installation was fast. I'm very happy with the results. I'll definitely use them again. read more

Custom Crafted Floors - New tile in my rental! - Flooring Near Me - Phoenix, Arizona

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I don't write reviews often but felt like I had to. Greg and the team at Custom Crafting did a phenomenal job with my new floors! I was able to get all the carpet in my home replaced quickly and for a very reasonable price. I got several quotes from other flooring places but none of them were able to give me what I was looking for at the right price! I definitely recommend Custom Crafting Floors to anyone and have already spread the word to my friends! read more

Custom Crafted Floors - Loving the window job that was done! - Flooring Near Me - Phoenix, Arizona

I just had my back splash installed and the crew were great, they did a great job. Were professional, cleaned up, respectful of counter tops, floors, etc... Very Very happy. Greg and Melissa were a pleasure to work with. Will defiantly be working with these guys in the future. read more

The owner of this flooring retailer is named Greg Topel, and he evidently thinks it's okay to SCREAM at customers who hire him to do $10,000.00+ in floor covering. His company, Custom Crafted Floor Covering (CCFC), installed some flooring at a town home my mother bought for investment purposes, a place for my husband, my dogs and myself to live conveniently close to her (she is almost 80). I ordered an Aladdin/Mohawk carpeting for the stairs, upstairs hallway, three bedrooms and closets after comparing it with the taupe paint general contractor Dan Cooney @ SDCI (look for my upcoming separate complaint) thought was a perfect match. Problem is is that neither Topel nor his receptionist, the unpleasant Laura--who violated my rights (per the FDCPA) when I told her not to telephone us anymore and to please contact us in writing through the USPS--seem to understand that these are bad business practices. So CCFC has begun proceedings to place a mechanic's lien on the home instead of trying to work with us; I am taking my own measures to correct the problem, but the folks at CCFC have made it clear that they want to fight. Laura's reason for calling me in the first place was to obtain contact information (I provided her with our still-current address in Glendale) because she said CCFC has proof from Mohawk/Aladdin that the carpeting fell in the grey area called "the 15% variance allowance" or some such ridiculous excuse; we are disputing that. Meanwhile, we never received that letter from Mohawk denying our request to provide us with the carpeting we chose from the sample board. We have no proof of anything, just the original invoice, which, by the way, was exceeded by $500.00 without our permission. To make matters worse, I had the extreme displeasure of running into Laura the other night at a concert, and it's obvious that she brings her job home with her because she picked a fight with me. She caused a scene and tried to humiliate me. Bottom Line: I told CCFC not to install the second carpeting unless I was there, so as to avoid any future disasters like the first time (which Dan Cooney AND Greg Topel verbally agreed would be best), since I had stopped by during the original installation of wrong color and none of Mr. Topel's installers paid any attention to me; they just kept working away while I told each and every one of them that it was the wrong color, and why didn't anyone notify me before installation? Their response: "We think it looks good!" Like *their* opinion mattered in the first place. Supposedly, the factory made a mistake, so I was given the opportunity to pick another carpeting with a shorter pile and it was supposed to be installed the following Monday; I told Dan/Greg to call me before carpeting was installed, and they did not. Upon my original inspection of the second carpeting, I truly thought it was the first carpeting installed by CCFC, because the color is *that* close. When I got home, there was a message from Laura @ CCFC on my answering machine advising me that the balance of $2,040.00 was due immediately. I was confused, as I honestly didn't know the carpeting had been changed at that point because the color of that second wrong carpeting is virtually identical to the original wrong color...just a shorter pile. I called CCFC and asked Laura why they were asking for the balance when the second carpeting hadn't been installed and she put me on the phone with Greg, who screamed the whole time that he wasn't going to go through this with me AGAIN (if it wasn't my fault the first time, why did he say AGAIN, I wonder?), that that was the color I chose, that the carpeting had been installed that morning, that he wasn't going to play games with me...and me not even knowing what was going on! I called Mr. Cooney afterward and told him to deal with his friend because I couldn't. They both tried to tell me that the carpet was within the 15% industry standard for variance. The problem is this: even if what they say is true, pink undertones are completely absent from the carpeting, which is the color that is most necessary to the mix in order for the carpet to match the walls. The color that is in there now is like a light tobacco brown, next to taupe containing cocoa color, pink highlights and a silvery grey color. The carpet clashes with the walls, and we are at odds with these people; they refuse to provide paper trails for anything, or receipts, letters from the carpeting mfr about the original mistake, etc....nothing. Very strange. On a completely separate issue, CCFC neglected to install quarter-rounds against the baseboards in our kitchen. Gaps everywhere! Finish the job, Greg, or there will be more to come. Independent licensed/bonded flooring inspector to check it out next week! So much more to add to this nightmare of a story...will update soon! read more

If you have an enemy, recommend this company to them, for their work. This is the least professional company that I have ever had the experience of dealing with. I have never taken the time to do a Yelp review (good or bad) but, this company is so horrible that I had to review them, to warn others to NEVER use them. They came to my home to tile two bedrooms and a small bathroom. Granted, this was not the biggest job for them to do but, I would still expect a little common courtesy and professionalism. Not the case, at all, with this company. My first impression, of the company, was not good, by any means. The owner came out to my home to figure out what tile to use and where to tile. That was on a Thursday. On Friday, the office called me to let me know that they would be out on the following Thursday and, they would call me to let me know what time. I cleared my schedule, for that day. Then, I get a call on the following Monday night to let me know that the workers would be coming out on Tuesday morning. I was told this, not asked if the push up in the day was ok. I was not available on Tuesday morning so, begrudgingly, they set the time to come out, in the afternoon. It was inconvenient for me but, I made the time. The owner was supposed to be there when the workers got there, at approximately 1:00PM, to instruct them. He was late so, the workers asked me what was to be tiled. I let them know that it was the two rooms and the bathroom. When the owner finally showed up, late, he again instructed them and he asked me about tiling the closets. This is the owner of the company who had just been out to quote the job a few days before. Apparently, my job was so insignificant for him and his company that he did not take notes on what was to be tiled. It went even more down hill, from there. First of all, the workers broke a vase, while in my home, and hid it from me until they were leaving. I heard the vase break, as I was in the front room. The workers said nothing to me about it so, I thought that it was a tile that broke. As they were leaving, for the day, the worker in charge informed me that they broke a vase. I guess they broke it and immediately cleaned it up and threw it away. I understand that accidents happen. The vase was a crystal vase, that was a gift. The value was probably about $100. The head worker seemed apologetic and offered to replace the vase. He seemed sincere and, I was sure he didn't know the value of the vase. I told him we could call it even, if he brought me some left-overs of the dinner his wife made that night. I'm a single guy so, I was willing to accept a meal to replace my vase. He did bring me a home-cooked meal, the next morning so, I was fine with the vase being broken. Once the workers left, after supposedly all of the laying of the tile, I went back to see how it looked. They were supposedly done with everything, other than having to come back the next day, to do the grout work. I noticed that the tile in the bathroom had not been removed and nothing had been done in the bathroom. I made comment about it, the next day, when they came and, they acted like they didn't know about the bathroom, even though I informed the head worker that the bathroom tile was to be replaced and, even though the owner, came out the first day to instruct them. The owner didn't even know/care that the bathroom was supposed to be done. Again, apparently, the job at my home wasn't big enough to warrant the owner taking proper notes on what was to be done and instructing his workers correctly. The workers removed and replaced the tile, the second day when they came out, again, begrudgingly. The owner had not instructed them correctly, the first day so, it caused more work for them, in the long run. Now, I don't know if this next issue is due to the workers being upset or, due to the workers' unprofessionalism but, I was screwed even more by this company. I was in the process of painting when Custom Crafted Floor Covering moved up the day that they were coming out to do my flooring. Remember, they came out 2 days earlier, than they said they were coming and I had to adjust my schedule, on the fly, to meet their time. I was also in the process of having my toilets replaced. To do the tile, in the one bathroom, CCFC removed my toilet in there. Well, they removed the toilet, full of water, and placed it in my shower, on a piece of cut tile. When I went to throw out the old toilet, the water flooded everywhere. You would think that the workers would have flushed the toilet to expel the water in it. No such luck. I realize that they are "flooring" guys and not plumbers but, any common sense would tell you to get rid of the water, in the toilet, before removing it. On top of that, they took the painters tape and paper that I used to prep lines for painting and shoved it down the open hole from the toilet. All my work, destroyed by them. This co. suck read more

Custom Crafted Floors - The painters tape and paper that I prepped the bathroom with, to paint. CCFC removed my tape and paper and stuffed it in hole. - Flooring Near Me - Phoenix, Arizona

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This company truly went above and beyond to help us with our carpet. The price was unbeatable and they were extremely flexible and so accommodating with our schedule (We rescheduled 3 times and there was never a fuss). Melissa and Jeff were very enjoyable to work with and made sure that the job was done right and exactly how we needed it. We look forward to working with them on future projects and highly recommend them to anyone that is looking for great carpet and great customer service (They even sent us a thank you card in the mail afterwards - Wow!) Thank you so much! James & Marsha Judge read more

I can not explain how happy I am with my floors and shower in my new house It is over the top! I just can not believe the service I got from not only the owner, Greg but the tile guy, max him and his guys were so polite and respectful with moving furniture and working with me being as picky as I am. Thank you so much! I will be referring custom crafted to all my friends and my mom already wants her flooring done. - Josh read more

I have experienced cracked tiles and buckled flooring. Not good. Now I'm stuck with expenses resulting from the poor installation. If anyone had gone extra mile, problems would be repaired. Installation issues are ok if the intaller takes care of them. read more

I was very satisfied with Custom Crafted Floors. They tiled my shower and tub backsplash. Both turned out so beautiful! Raul did the work and his attention to detail was so appreciated! He did a great job! Greg Topel, the owner, is very nice and so helpful! He also installed our carpet several years ago which I love and is still in great condition! I recommend Greg and his company to anyone who may need flooring or tile work of any kind. You won't be dissappointed! read more

I am extremely detail oriented and building a new home. The process has been typical for any construction project. There are, however, a few exceptions. And the flooring is one of them. This company is INCREDIBLE!!!!! Great pricing on materials! Great pricing on labor! The employees are hard working and detail oriented. And the final work product is PERFECT. Yes. I used the "P" word. As in "flawless". As in "exactly what I wanted." And there are a lot of nuances to the project -- so it could not have been easy. For example, recessed door tracks so you don't trip when you go outside. Mixed material (travertine next to tile) for a decorative effect. Etc. A very complicated job for a fairly elaborate house. There was pride in workmanship (as opposed to, lets get paid and just move on to the next job). There was sensitivity to the other subcontractors doing the work (the floor guy and the cabinet people need to coordinate their efforts to get everything just right). And they cared about the end product. I am shocked that this Company has gotten any negative complaints. I used this same company about 10 years ago and they were my first call for this new project. They surpassed all expectations -- which were high to begin with. I know other jobs that they've worked on and have heard nothing but positive reviews. If I ever have to put flooring in -- this won't be my first call, . . . it'll be my only call. read more

We are so excited about our new look, thanks to "Custom Crafted Floor Covering"!! Our dental office had some flooring issues that needed attention. The professional team was extremely helpful and accurate with getting us the right look at the right price. The installation men had a keen eye for detail that created above average results. This flooring job was done within the exact time estimated, additionally everything was left amazingly clean and organized. We highly recommend "Custom Crafted Floor Covering" as our experience found this company to be based on integrity and honesty. read more

I'm normally not one to go on yelp and write a review about how my experience was with a said companY but with that being said, Custom Crafted Floors went above and beyond my expectations. I will never need or want to call another company again. I'm a Custom Crafted Floors Lifer! Amazing craftsmanship. There is a difference from a tile/floor setter and Crafts Men. These guys are Crafts Men. If u want just anyone to be able to slap some flooring down please call another flooring company, if you would like proud-to-show work, call Custom Crafted. Can't wait to do my backsplash now! read more

Cox Communications hired this company to fix some water damage flooring in my house. After a couple of weeks, We had to call cox back to get this company to even call us. We received a call from Greg asking for information about the floor, My wife called and left a voice mail with information about the floor type. He called my wife and said he will listen to the voice mail and try to look up the flooring. 3 weeks later, I called the company to see what the status of the job was. After speaking with receptionist, Greg picked up the phone, and started to go off on me. He said he asked for more information by email and had not received it yet.(never left an email address or got either my wives or my email). or he would have to replace the whole damn floor. Then stated the Job was thrown in their laps and if I did not like it, I could find someone else. When I finally got to talk, I told him he spoke to my wife and she left a voice mail of the flooring type. As soon as I said that he, hung up on me. I called back and asked if he was the owner because, I did not know why I got hung up on and Greg took the phone from the receptionist and again started to scream at me over the phone. So loud I could not even understand him. I am not sure what happened that day to make him so mad. But if he is so stressed about business being given to them, he should not take it out on costumers. even if they were contracted out by a bigger corporation. read more

The company did a great job from the office visit to the clean up of the Job. The installers helped with the moving back on the heavy furniture. The company owner came by following carpet installation to check on the job. This company did a bathroom remodel about a year ago which was outstanding so I am not surprised on the quality of work that I received. Steve G read more