1. Urban Customs

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Phoenix, AZ

Urban Customs

3.8 (17 reviews)
Open • 8:00 am - 4:00 pm

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Large gaps between planks

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he "finished". We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues: - a floor with gaps between the planks - "floating" planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project* - tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told "we could use it to fill any major gaps". These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable. As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

I met and worked with Heathe to get my kitchen, living room, dining room, office space, and main entrance installed with luxury vinyl plank flooring as well as 3 bedrooms carpeted. He couldn't have made the process for choosing the best plank any easier, the install went smoothly, and the finished product looked unbelievable. I live out of state and when I was having technical issues paying the final amount when the work had been completed, Heathe was an absolute friend by working well and being more patient than I would've been while we sorted a way out to get the final amount due over to Urban Customs. Thank you so much again Heathe, you're a stud!

a living room with hardwood floors

If you are looking for a company that installs flooring athis is the one to hire!!! We decided to replace our entire house (1600 sf) with waterproof luxury vinyl plank flooring and new baseboards. Our home had a bunch of tile and carpet and one room had laminate. We were concerned with demoing out the tile. Rachel assured us that they would take every precaution to minimize the dust AND that they had a vacuum attached to their equipment that would keep the dust low. Both Heath and Rachel kept us up to date along the way. The estimation was 14 days at most. The actual time was 10 days! The floor looks absolutely wonderful and we couldn't be happier!!! Very awesome company to work with, they took great care with our furniture putting pads on the bottom so there would be no scratches. Explained everything and how to care for the floor. Really a company well worth the cost!!!!!!!

Mary Y.

I hired Urban Customs to install my new flooring and baseboards. I couldn't be more thrilled with the end result! The flooring is absolutely beautiful and the craftsmanship impeccable! These are great people to work with and offer competitive pricing. Highly recommended!

Urban Customs hardwood flooring installation.

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6 years ago

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Rachel S.

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Review Highlights - Urban Customs

“Heath and his contractors did a phenomenal job converting our den into a media room, complete with speakers in the ceiling.”

Mentioned in 9 reviews

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R H Design & Build

R H Design & Build

(6 reviews)

Youssef and all of his subs are *FANTASTIC* and the best I have ever worked with (and I've worked…read morewith many). Here why (with details below): He OWNS the work and takes full responsibility for everything and fixes every mishap BEFORE you even ask; His primary subs (carpentry, electrical, flooring, trim) are all GREAT; he's one of the easiest, kindest, and most compassionate people I've worked with; and he knew when to tell me when an idea or suggestion I had was infeasible or too expensive. More deets: On OWNERSHIP and RESPONSIBILITY - Our shower glass walls were a little short. I didn't even know enough to know this was a solvable problem, but he made the third-party glass company take the segments back and replace them with segments that fit even more perfectly and beautifully. There we a couple of other instance and there was never accountability squirm.... Honestly that's unlike 95% of contractors. ADVICE - If the lighting wasn't going to work or look nice, he told you. If the switches we're in the wrong place in the blueprint, he told you. If a door or opening would have been better served with a pocket door instead of a swinging door, like into a bedroom closet, he told you. He told you nicely, politely, never insinuating that I did not know what I was doing or that the architect was bad or wrong. He'd just politely and slowly walk me through a few different scenarios and the real life placement of things and was 100% right in all of his corrective suggestions. The one time I did not listen to him and thought I knew better, after a few months I realized I was completely wrong. MAIN SUBS - Whenever his subs were scheduled to show up, they did, on time, always clean-cut and professional, smiling, and happy. They cleaned up EVERY DAY. Other previous contractors thought nothing of leaving trash on the floor or even dangerous nails when I had small children in the house. I think he is one of, if not, the BEST IN THE BUSINESS and I plan on doing more with him in the future.

All I have to say... "Amazing!". Youssef and the team at RH Design and Build are excellent. The…read moreattention to detail, care and quality are unmatched. My project consisted of a full remodel.

E.L. Construction - Complete LVP Installation

E.L. Construction

(26 reviews)

I've had an idea to combine bed 3 with our master bed ever since we moved in a few years ago but…read morewas worried the job wasn't big enough to attract a contractor. Eric replied in no time and emailed an estimate not long after. This job involved drywall (delete a door and add a large arched opening), electrical, custom cabinets, shelves, interior/exterior paint, and a touch of flooring. Eric and his guys did an amazing job. My wife loves the closet they converted into a reading nook. We always felt comfortable with the crew in our house. They worked around our schedule and Eric was always available for a quick check-in so I knew where we were with each step. The two big standouts were the price staying the same even though he did a few extras, and Salvador nailing that 8' high 6' wide arch! We couldn't be happier and would definitely use them again. ​

We hired Eric with E.L. Construction to do a cosmetic update on our home in Phoenix. We replaced…read morethe flooring, painted the entire house, updated bathrooms, put in a new fireplace, updated pantry and closets, and did a complete kitchen remodel. The kitchen required removing a wall to open up the closed dark kitchen and adding an oversized bar. Eric was extremely timely and professional in getting us a comprehensive quote. He was also extremely affordable as well. He started work right away and did a phenomenal job. We gave him pictures of what we wanted for the kitchen and fireplace, and he replicated the style to a T - which most contractors can't do without a designer helping them. He also was able to design and order custom cabinets for our pantry. Eric was extremely detail oriented throughout the process, checking in with us as needed for style and safety decisions, and always updated us on cost or possible delays. He also was insanely knowledgable about every area of construction such as dry wall, plumbing, electrical, fabrication, flooring, tiling, etc. This guy really is a one man show - he can do it all. Eric did have a few subcontractors help him with the job and they were always fantastic to work with as well. He knows quality workmanship and partnership. He finished the job in a timely timeframe and our home is gorgeous and the workmanship is quality - for a great price. If you need any renovations done, Eric with E.L. Construction is the way to go. Highly recommend!

Phoenix Home Remodeling - We love turning dream kitchens into reality. More projects: https://phxhomeremodeling.com/kitchen-bath-renovation/tempe-az/

Phoenix Home Remodeling

(26 reviews)

I used Phoenix Home Remodeling to change out a tub and shower into a shower and dry off area. The…read moreprocess of selecting the design was so easy and the design consultant was very nice. We had to go twice because the tile we picked the first time was not in stock anymore, but no biggie. The project manager kept us informed throughout the entire process, from when they will start to when they'd be done. The use of the BuilderTrend site was extremely easy and allowed us to communicate effectively and pay invoices easily. Every day they were on site they kept the work area clean and protected the walk ways they'd be using throughout the home. They always let us know when they'd be back next; they were always on time. I'd certainly recommend them to anyone looking to remodel their home. I'm satisfied with the price we paid. We received several quotes and as anyone should tell you, cheaper is not always better. They weren't the cheapest nor the most expensive however, I went with them because they were the only company that made it clear that in some cases they may choose to not do business with a customer. This, to me, spoke volumes because I'm sure any other home remodel company would gladly take your $.

Justin was very personable on the phone. Phoenix Home Remodeling has a minimum project cost of…read morebetween $15,000-$20,000 with a design build fee upfront of $2K that will go toward construction costs if they are selected for your project. This was more than we were interested in paying for our fireplace renovation.

Urban Customs - contractors - Updated November 2026

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