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    Urban Customs

    3.8 (16 reviews)
    Closed 9:00 am - 1:00 pm

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    Large gaps between planks

    It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he "finished". We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues: - a floor with gaps between the planks - "floating" planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project* - tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told "we could use it to fill any major gaps". These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable. As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

    I met and worked with Heathe to get my kitchen, living room, dining room, office space, and main entrance installed with luxury vinyl plank flooring as well as 3 bedrooms carpeted. He couldn't have made the process for choosing the best plank any easier, the install went smoothly, and the finished product looked unbelievable. I live out of state and when I was having technical issues paying the final amount when the work had been completed, Heathe was an absolute friend by working well and being more patient than I would've been while we sorted a way out to get the final amount due over to Urban Customs. Thank you so much again Heathe, you're a stud!

    a living room with hardwood floors

    If you are looking for a company that installs flooring athis is the one to hire!!! We decided to replace our entire house (1600 sf) with waterproof luxury vinyl plank flooring and new baseboards. Our home had a bunch of tile and carpet and one room had laminate. We were concerned with demoing out the tile. Rachel assured us that they would take every precaution to minimize the dust AND that they had a vacuum attached to their equipment that would keep the dust low. Both Heath and Rachel kept us up to date along the way. The estimation was 14 days at most. The actual time was 10 days! The floor looks absolutely wonderful and we couldn't be happier!!! Very awesome company to work with, they took great care with our furniture putting pads on the bottom so there would be no scratches. Explained everything and how to care for the floor. Really a company well worth the cost!!!!!!!

    Mary Y.

    I hired Urban Customs to install my new flooring and baseboards. I couldn't be more thrilled with the end result! The flooring is absolutely beautiful and the craftsmanship impeccable! These are great people to work with and offer competitive pricing. Highly recommended!

    Urban Customs hardwood flooring installation.

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    Review Highlights - Urban Customs

    Heath and his contractors did a phenomenal job converting our den into a media room, complete with speakers in the ceiling.

    Mentioned in 9 reviews

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    Arizona Prestige Flooring

    Arizona Prestige Flooring

    4.8
    (46 reviews)

    Working with AZ Prestige was the combination of craftsmanship, good communication, and fair price…read morethat is so hard to find these days. I can't recommend them enough. I wanted a quality install and was pretty particular about details like transitions to tile, baseboards, that I wanted to pull out old carpet, I was ordering the materials, etc. Paul and Daniel knew exactly what I was referring to regarding smooth transitions and immediately said "no problem" after others gave me a whole song and dance. They also provided a professional, accurate, and detailed estimate while clearly telling me what might cost more once they get in there (e.g. leveling the floor). Other companies either gave me really rough verbal estimates or overly specific (& wrong) estimates. Communication with the guys is fantastic. The work was done with the kind of craftsmanship I expected from my meticulous grandpa (that is.. they know what they're doing and do it properly!) The guys work fast, thoroughly, are kind and easy to have around. I had feedback on two small things while they worked.. no problem, they resolved them quickly and without issue. I can't recommend AZ Prestige enough.

    I had an incredible experience with Paul and Daniel from Arizona Prestige Flooring. From start to…read morefinish, they were extremely professional, detail-oriented, and truly cared about delivering top-quality work. They installed my wood flooring flawlessly and handled all the tile work throughout my home with precision and craftsmanship. Every cut, edge, and finish was done to perfection you can tell they take real pride in what they do. What really stood out was their communication and commitment. They kept me informed every step of the way, showed up on time, and went above and beyond to make sure everything exceeded my expectations. It's rare to find a team that combines skill, reliability, and genuine customer care like they do. I would highly recommend Paul and Daniel to anyone looking for flooring or tile work. I'll definitely be referring all my family and friends to them!

    Beck's Floor Installations

    Beck's Floor Installations

    4.8
    (121 reviews)

    Beck's was so easy to work with, priced well and their work is spot-on amazing. It was better…read moreservice and install than I ever expected. I needed to extend exiting tile installed 4 years ago by a different company to other parts of my home (master bedroom, walk-in closet and office). I had additional tile for them to use. They matched it up perfectly, executed as promised and left the place 100% clean. The entire process was so easy: I measured the room and sent pictures. I got a bid with-in hours and they schedule my install. They showed up on time, were very courteous and talked through any issues they encountered. I liked them so much I had them come back out the next week and install more tile. This is a company you keep in your contact list and refer.

    The entire process from start to finish was awesome! The customer service was a 10 all around! From…read moreDave meeting us at the showroom, Misty handling all my questions, and Robert and Rob who kicked major butt on the Installation. I will say it has been YEARS since I have witnessed employees hustle as hard as those guys did! Our Job was completed in 4 days. They were on time every morning, friendly, polite, and they swept up after themselves each night. They were patient with us when we had a hiccup on day one and they worked with my husband to resolve it. Our floors are beautiful and we are so happy with their work! If you're looking for a local flooring company that actually cares about customer service, call them today!

    J & B Carpets

    J & B Carpets

    4.8
    (82 reviews)

    My nephew recently moved out of my mother's house after living there with her for 10 years. He…read moremoved in at age 17 and unsurprisingly the carpet in his room was ruined. Mom is 87 and she asked me to find her someone to replace the carpet. She lives in Phoenix but I live in Virginia so I had to rely on online reviews. I chose J & B Carpets as my first choice based on their location and reviews. The first thing I did though was check to see if they could accommodate a quick turnaround time. Mom had already mostly emptied the room and wanted to move things back into the room for us to come visit. Again she is 87. I did not want her to have to do this twice and it was obvious she was stressed. I spoke with Vikki from J & B Carpets and she assured me that they could do the job within a couple days of placing an order. My mother visited J & B Carpets on a Friday afternoon and selected an in stock carpet. The room was measured on Saturday morning. They installed the carpet on Monday!!!! Mom is thrilled with the carpet! Her granddaughter who is now staying there assures me the carpet is soft, well-padded and beautiful. The price was very reasonable and the customer service is excellent. I am so happy I sent my mom there and not to some big box store where she would be just another number. Mom says that she will return there for any more carpeting needs. I am very very happy with this store. Highly recommend!

    We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

    Ideal Custom Flooring

    Ideal Custom Flooring

    4.7
    (14 reviews)

    I had Florin install my luxury vinyl plank floors on my new remodeled home. High quality floors…read more The home had two new additions, each addition had a new concrete slab poured against the existing slab. These transitions had slightly uneven concrete since it was not seamless. One of these, Florin poured self leveler, albeit not nearly enough, the other he did not. The floor prep was not done correctly and now in both areas I have cracked flooring down my entire kitchen, as well as in the middle of my living room. I am talking 25' of continuous cracks right over the uneven concrete. The floors depress over 1/2" when you step on them. At first I thought i could live with it, so didn't complain, but as time went on it got worse and worse. Now the floors cut your feet. I had Florin out to inspect, and he gave me the typical contractor excuse that its a high traffic area and floors are cupping bc they are vinyl. (how can floors depress 1/2" if its installed on flat concrete?) I have built several homes and also work in the trades. The only 2 places in the home where this cracking exists are exactly down the fault lines of these two uneven concrete surfaces. Cupping does not cause planks to split in two at each seam. He tried charging me nearly 25% of my entire 3000sqft floor install to fix this 100sqft section, which no guarantee it will work or look good. This is clearly a workmanship error and I am so tired of contractors not taking accountability for their mistakes. Florin is one of those guys. Avoid doing business with him. For $100 in materials and spending 1 hour to float the floor properly, this could have been avoided. All slabs are going to have uneven surfaces from settling etc. A good flooring guy will take a level out and make sure to fill any voids. My floors are ruined and will need to replace now the entire great room and add a seam to make it look right. $5000 mistake.

    We bought a nearly 100 year old house in the Phoenix Willo District. First order of business was…read morerefinishing the original hardwood floor, and making a few crucial repairs and reinforcements. Ideal gave me a good quote, came by to look at it, and was able to fit me into their schedule. My God the place looks new again. The floor just glows in this grand old Tudor Revival. And the repairs are solid and all but invisible. Smooth like butter. A couple weeks later, we had Ideal come back and repair the incorrectly installed engineered floor in the property's Casita. Another job well done - many flaws repaired, and no more clacking and popping noise as you walk across the floor. Great job guys - you're our new go-to for flooring.

    Urban Customs - contractors - Updated June 2026

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