I regret choosing this contractor for my kitchen countertop installation. While their prices were very affordable (a big factor in my decision), it turned out to be a costly mistake. Initially, they were efficient and communicative, and I was optimistic. However, the quartz they installed has been a nightmare. We selected a white quartz based on pictures they provided. Within weeks of installation, the so-called "quartz" started showing major quality issues. The main reasons we chose quartz--its supposed resistance to scratches, heat, and stains--were completely absent. Stains appeared almost immediately and won't come out, even with professional polishers and cleaning solutions. Scratches occurred from something as simple as a barstool rubbing against it. To make matters worse, there's a visible line in one section of the quartz where it looks like it could break. What makes this even more frustrating is that budget was never discussed as a limitation. I could understand if we'd told them we needed to stay within a certain price range, but that wasn't the case. They came, measured, gave us a price, and then simply asked what color granite we wanted and if we preferred veins. There was no disclosure about quality differences or the option to upgrade to a higher grade of quartz. I reached out to the contractor multiple times, after trying to find my own solution for working with and on the countertop, I reached by phone and text over a month in August, trying to address the issues. After no response, I finally sent a detailed email explaining the problems and requesting a copy of our contract. The contractor eventually replied, acknowledged the issues, and claimed quartz shouldn't wear like this. She said she'd contact the supplier--but I had to follow up several more times to get any updates. When she finally responded, she gave us our contract but stated her company wasn't liable for the poor-quality quartz. She directed us to the supplier, despite admitting she had already spoken to them and was told this was "general wear and tear." Frustrated, we hired a new contractor to evaluate the quartz. They confirmed it was quartz but stated it was a very low-quality grade. Replacing it would cost us $6,000-$10,000, or we'd have to live with the subpar countertops. At no point during the process were we given options for higher-quality granite or told that what was being installed was a budget-tier material. The contractor acted as though we had personally selected and purchased the granite ourselves, when in reality, we trusted her to provide a quality product. While the installation itself was passable (aside from a visible cut line), the overall experience was incredibly disappointing. The poor communication, lack of transparency, and unwillingness to stand by the product make this contractor one I cannot recommend. If I'd known we could hire them for just the installation and shop around for better quartz ourselves, I would have. This was an expensive lesson in why "affordable" isn't always worth it. Avoid this contractor if you want quality materials and honest communication. read more

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Quality and thoroughness needs to be shown in a higher regard. There was the language barrier, but I feel like they didn't even ask me what kind of fabricating I needed. It was just the general, nonspecified, generic cuts at the length I had previously requested via text, but some things that they could've /should've asked me would've included finding out if the sink in the bathroom slab should be centered or remain where it was in the old slab. And if they would've had any trouble changing out sinks to have the new sink faucet working they should definitely inform the homeowner that there will be nothing hooked up underneath at all and that's how they left the kitchen and my bathroom! Worse off, in the guest bathroom, he even took it an extra step and noticed that there was a water leak, even though the water was shut off and instead of trying to get to the origin of the problem, he literally just didn't mention the leak until I NOTICED IT, after he was able to hightail it out of there and just left it all leaking underneath my sink and onto the floor. I didn't notice until there's a big puddle of water accumulating within 10 minutes. And now that I think about it, every time I walked past the guest bathroom he was using a towel to mop up the floor, but I didn't know why and now I know why! It was about 10 minutes after they left that was flooding out from underneath my sink, adding all sorts of water damage to my cabinets. So then I had to get someone in there to help me reconfigure underneath my kitchen sink that was a soft water system and make sure that was all correct and somebody else to help me out with the bathroom sinks and laying all new plumbing with new Ptraps and hoses for under each one of those with installation.... But wait, there's more..... My son had offered them his expensive tub and tile caulk if they wanted to use it and they said 'no no we we have a good good caulk' and so we kind of shrugged it off until after they left ... and they left their bucket here on accident filled with water with their caulk and caulking guns still tossed in the water. Every single one of the three caulks they had used for fitting in my 3 sinks was a cheap-o window and door trim caulk!!!!! And not only did they turn my son down to use his good supplies for free, but they in turn, went and used the diametrically wrong stuff for the wrong application!!! And I had to dig out all of the wrong caulk from each one of my three sinks, just to re-caulk each one of them MYSELF (with 100% waterproof bathroom-rated appropriate caulk). I have also enclosed pictures of what I had discovered when I was bending over and mopping up the flood that had become my guest bathroom after they left. I happened to gaze my head upwards while crouching down and noticed that I could see under an into my cabinets, even though the cabinet doors were closed. They just put giant slabs of porcelain that I had picked out on top of little witches that were about 2 inches wide that help the counter remain on top and float. But between these wedges, it's a space that I could quite easily slip my finger or even part of my hand through so I could essentially be outside of the cabinet get inside and under the cabinet at the same time without opening the cabinets. That seemed way off and ugly, so I'm gonna have to find little pieces of wood and wedge it out around so I can close that space out like if they had more of those wedges and put them closer together than they could literally just fill it full of caulk or mortar or something to create a seal. The craziest thing is that these people came highly rated by yelp and were even backed by yelps insurance program, which I am now get to rate and see if I will have to Yelp on Yelp. Because this was unacceptable! Plus, there's like 2 mini stains that there's no way I can get them out of my white, fabricated, quartz countertops! They look like cigarette burns on the side that I noticed when the guys left and I'm not sure what that's from. When they were all done and left, I noticed I now had huge amounts of whitish chalk dust all over my driveway and common sidewalk area. I know that cutting the slabs creates dust but I mean ask for a broom if you don't have one to sweep up the remainder before you leave maybe? Just the work that I had to have done after they left because of what they did or didn't do, and the re-caulking of the sinks after I had to literally dig out the other caulk was just horrible and time wasting and I wouldn't recommend them. They did have a good price and if they wouldn't have been yelp back, I wouldn't have picked them, but seeing as this has taken a long time to write up, I'm not sure if I will get reverse any money from Yelp for this. read more

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Keven was incredible! My AC went out late in the evening and he made his way out. He quickly assessed the problem and got my AC back and running before the house hit 90 degrees. I thought I'd be sleeping in sweat but thankfully we're nice and cool. Reasonably priced, fast, and reliable. 100% recommend! read more

Great prices with excellent work for countertop installs! A great choice for your contractor needs read more

I needed a piece of granite cut down to fit a table. I posted what I was needing on Yelp and Alicia from BK & K Countertops replied within a couple minutes. The communication was great and when I arrived at their shop with the piece of granite Francisco helped me right away. This guy does AMAZING work!! Thank you Alicia for your quick reply getting back to me! And thank you Francisco for doing such fantastic work! read more

Alisha and George are amazing! We received many quotes and BK & K Countertops was the most reasonable. We were so impressed with the workmanship, as well as how hard and efficiently they worked. George was meticulous, making sure that every detail of the installation process was done right! We would recommend BK & K Countertops to anyone and everyone! You won't be disappointed! read more

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if your looking for a company to give you a great product for a great price and go the extra mile for you, you have reached this company and no need to call anyone else. Great products, beautiful manufacturing and a great time on your side to walk you through the complete project. And there turn-around time is excellent! you won't have to wait a month to get your product installed. I believe they are able to have a short waiting time because it is a small family business and they are on it!!! I highly recommend this company and I will be using them for my next projects! read more

They did a really nice job installing quartz countertop in my kitchen. They were very responsive to all my questions (which I had a lot of!) and completed the work on time. I plan to hire them on my next project. read more

Contacted BK & K for estimate, came the same day with estimate, picked quartz at Jorge's shop. Job began following Monday and completed in about 2 days. Reasonable price, excellent work. Would go with Alicia and Jorge again in a heartbeat. Thanks so much. read more