1. Elite Ponds

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    Elite Ponds

    5.0 (5 reviews)
    Closed 7:00 am - 4:00 pm

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    I wish you could have witnessed them building this. Quality is all they care about.

    We are beyond happy with our experience. Gavin has an artist's eye when it comes to envisioning the final product. It's beyond amazing. First I'd like to start by describing Gavin and his crew. Gavin is an expert at coordinating what needs to be done. At our first meeting with him to discuss the job, Gavin listened to what we wanted, planned what the job would entail, and gave ideas and suggestions to help us understand what would need to happen and when. He's easy to talk with and he knows his business. He gave us a timeline and he stuck to it! Gavin's crew works with him like a well-oiled machine. They know what they're doing and they are very hard workers. From tearing down the old stream and waterfall (and moving all those huge rocks and boulders) to helping assemble the new stream (again, carrying very heavy rocks and boulders!), they worked hard and always had great attitudes. He and his crew showed up at the days and times as expected, kept us in the loop as to where they were regarding the build, and completed the job when they said they would. They were careful in the yard to work around anything that might have been impacted by the construction and nothing was damaged during their work, including sprinklers and the existing water pipes for the pumps that were underground. For this stream and waterfall, we wanted to have a split at the base of the stream where it pours into the pond. Gavin made it happen and made it look even better than we had imagined. Seriously, it was much, much better than we had hoped. The job involved pouring the cement and applying a waterproof layer which he applied by hand-painting every square inch of the base. Gavin also cemented-embedded the rocks/boulders to the sides of the stream bed and at each spill-point to ensure they would remain in place over time. For the waterfall, Gavin suggested a change to the initial design we had envisioned which really improved the visual appeal of the feature (see photos). There is no doubt in our minds that all the other companies would not have made anything this incredible. Our koi pond, waterfall and streams are the major features in our back yard, and Gavin and crew made this absolutely perfect. There aren't many companies that we could find that create this type of stream bed with cement, and certainly none around our area. We are so pleased with how everything turned out and the talent Gavin has at creating our new streams. One last but very important detail - THE KOI FISH!! Some of our fish are almost 20 years old and we certainly don't want to lose them! Gavin is very sensitive to how the koi would be impacted. To ensure the safety of the fish, Gavin has a portable pool that he sets up to house the koi during this last phase of the project. I can't emphasize enough how much care Gavin took to make sure the koi fish were perfectly cared for during this time. He has aeration pumps for the pool and checks on the fish daily to make sure they're doing ok. This involves him returning to our house to monitor the fish and the new water in the pond. He even showed up on weekends to make sure the fish were fine. I can't imagine any other company coming to make sure the fish were perfectly cared for on their days off, but Gavin sure did! We never had one fish even remotely look stressed during this time. We may be thrilled to death with the beauty of his work, but it's the care he took to make sure our large koi were safe and healthy that really makes us recommend Elite Ponds. When a company takes their work so personally it's impossible to not give them the best review possible. Elite Ponds is that company. Long-story-short: Gavin and Elite Ponds are simply the best!! You won't be disappointed with anything - service, quality of workmanship, and Gavin's artistic visions. We've made a lot of good and bad choices in our days on this planet, but this is one of the best decisions we ever made. It's not often you get more than you paid for, but this is one of those times. Thank you Gavin. You made us want to spend every free moment sitting in our backyard and watching the water pour down all of the beautiful spillways you built for us. Oh, and one more thing, the koi fish never even felt one minute of stress and are as healthy as could be.

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    Elite Ponds - contractors - Updated July 2026

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