I've been coming here for a while. This is a franchise location. For the most part the employees do a good job. Sometimes they get a bit busy and overwhelmed with their job. Being a Franchise location they have to follow Corporate standards and make sure they comply with Corporate Ethics. Case in point, the size of the Donuts are a bit smaller than another Donut Shop. They most follow the sizes to a spect. Personally I like their version of their French Vanilla Hot Coffee. Every one Runs on Dunkin. This location also has a drive thru for your convenience. read more

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The donuts are not fresh amd the last time I was there I walked out because the one guy working rhe counter was too busy working his charms on a girl customer. Yep, coffee and a donuts from an indie immigrant owned shop are way better anyway. read more

I can't believe what an amazing combination this donut shop has you walk in on one side is a really friendly Credit Union and on the other side is Dunkin' Donuts and we all know Dunkin' Donuts starts a lot of mornings off the perfect way, but I tried their cereal and milk latte, which is an ice beverage and it was super delicious but Zac and Julie turned out to be way cooler than I ever could've dreamed of so I had to have the French donut And the apple pie they warm that right up for me and they had seating and everything and they are absolutely amazing. I gotta hand it to Dunkin' Donuts. Their breakfast. Menu is beautiful and the service was incredible. It's one reason every morning starts right and it's right here. read more

Dunkin - Yummy - Coffee & Tea Near Me - Simi Valley, California

I believe his name was Jose. Very rude customer service. Refused to help an older gentleman on how to order on the kiost. With no other customers around, there was no reason to treat a customer with disrespect. He rediculed my daughter and said a 2 yr old could work the kiost. He told us to mind our business when we were trying to help the older customer. I'm a senior, and he was very disrespecful to me. I reminded him that without customers he has no job. To which he continued to tell me & my daughter that we needed to mind our own business (when we were only trying to help the customer get service. We will never step foot in this place again! I doubt Dunkin Donuts wants someone with this attitude representing their company. From a very shocked customer. read more

This place has an interesting variety of donuts and it's also very neat, clean and well maintained inside. They have a few tables inside as well if you wish to eat your donuts there. The donuts seemed to be a little on the small side, and the prices are a little more than what other places typically charge. However, they do have unique offerings, and I thought the donuts were tasty and enjoyable. read more

Dunkin - Coffee & Tea Near Me - Simi Valley, California

It is shocking that something so horrendous would ever be available for consumption. The matcha latte was thick and chalky in texture and rancid in taste. I knew it wasn't going to be amazing, I mean cmon it's Dunkin, but this is truly appalling. Service was also awful. Incredibly slow and disorganized. read more

Dunkin - Matcha Latte - Coffee & Tea Near Me - Simi Valley, California

Every time I go to this Dunkin and I have an issue with my order. I've had to send back drinks multiple times because it's been incorrect. Recently ordered a sandwich with no egg due to my egg allergy and upon receiving the item it had egg and I had to throw away the whole sandwich. It's also upsetting because they have no contact number to be able to call them about this order or to get any help. And the workers are rude. read more

Hello everyone. I wanted to share that this Dunkin' Donuts location unfortunately gave me a very bad experience. The manager working there was rude and completely unprofessional in performing his duties. Our sandwich order was prepared incorrectly, and when we politely asked him to fix the issue, he responded disrespectfully. Instead of apologizing, he gave irrelevant answers, claimed that we had already eaten the order, and even accused us of lying. I do not recommend this location to any of my friends and hope others avoid it as well. The manager's name this morning was Jose Saturday 31-1-26. read more

The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service. The donuts are dry. read more

So gave this place 2 chances, terrible experience both times, different reasons :/ stay away. Visit 1: guy takes my order, then my cc at window, was gone for ever. Then finally returns with stuff and gives me back my cc last. I use a specific cc for business food costs and another for personal. Later on that day I get a notice someone tried to use the same cc I gave the guy, online to buy on Amazon and movie tickets?..... very interesting and quite a coincidence. Prior and after dunking visit, I have never had fraud in that card.... just saying..... Visit 2: went inside this time to keep eye on cc. Ordered a HOT coffee with a little bit HOT milk added. Guy gives me cup and it is absolutely colder than lukewarm. At best it should've been at least over 90 degrees, nope Gave me cold coffee sitting their for eons. Also when i entered all employees were in the back talkingv for 8 min, before someone finally popped out. Guy also messed up on order of customer before me. He was probably high or something definitely lacked focus and slow on his feet. This location needs to go. Will never go back. read more

I'd give 'em zero stars if I could. Drinks are wrong half the time, staff is incredibly rude, even the manager, so that explains why they haven't just cleaned house and rehired. Is it THAT hard to say Good Morning? Just a bunch of miserable people. read more

Always take the time to check your bags before leaving the drive thru. Took a star away for every time they've forgotten items from my order. Glad they took the poppyseeds off the croissant stuffers read more

They closed 10minutes early than the time says, and don't allow you to purchase a coffee, why not close at 6:50pm then??? Doesn't make any sense. read more

Jose the manager of dunkin donuts kept smiling at me for minutes like he never saw a woman before! And when i asked him why you're smiling at me he said why i can't smile at you! I said you're making g me uncomfortable. He then refused the service and called me "stupid bitch and a hore!" read more

I'm originally from the East Coast so Dunkin' Donuts was the best coming here and no Dunkin' Donuts broke my heart when they finally opened one. I was excited, but it's the freaking worst worst Dunkin' Donuts in the world. These people who are very very incompetent. Every time I order something is always wrong every time. read more

I left him again. It was so excited when they were coming to see me, but I have tried and tried and tried and I voiced my opinion to them terrible terrible terrible service. It never gets better. Who is the owner of this location? I'm gonna find out and give them a call because They are giving Duncan a terrible name. read more

I usually don't leave reviews, but this Dunkin' really deserves one. I had one of the worst experiences here. First off, I ordered a bacon, egg, and cheese -- simple enough, right? Except they gave me no bacon at all and stuck sausage on it instead. How does that even happen when the receipt clearly says bacon? On top of that, the guy working the drive-thru window had a terrible attitude the whole time. He looked annoyed just handing me my order, almost spilled my food out the bag, and kept giving me nasty looks like I was bothering him just for ordering. Between the wrong food and the rude service, this was such a disappointing trip. Dunkin' should really do better with training and customer service. I won't be coming back to this location anytime soon. read more

I'm giving a shoutout to Jose, the manager of Dunkin in Simi valley! He's the most welcoming, friendly manager ever! If he's on the drive thru speaker he recognizes my voice and always calls me by name! Such a refreshing experience and definitely a keeper! Thank you Jose for making me feel valued as a customer‼ read more

the worst restuarant I ve ever seen .super excessive waiting time just for small order.no body cares and answer rudely

Half of the staff are rude. 80% of the time my drink is made wrong. It happened today, I got a toasted white chocolate latte. There was no flavor in it at all. This happens almost everytime I go. read more

It seems like Simi Valley has been waiting forever for Dunkin to open. There's certainly room for competition with Starbucks since they no longer have a real quality product anymore. This location is pretty convenient and has a drive thru. The barista who served me was welcoming and helpful. My drink was delicious Definitely recommended and I would come back read more

I had a terrible experience with the store manager Jose. He was extremely rude and unprofessional. I will never go back to the Simi Dunkin'.

Location is solid, and provides quick service. Had clean ambiance and great spot to enjoy breakfast with family. The food is consistent and the Bacon Avocado Toast is an underrated gem. Only knock is this spot is very busy early morning and the self service kiosk is broken. Recommend for sure! read more

Dunkin - Iced Tea and Avocado Toast - Coffee & Tea Near Me - Simi Valley, California

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I'm not evaluating the food or the prices of any of that. Just the service and the apathy. I didn't actually successfully get anything to eat. I was walking past and I decided to stop in since I generally have a good impression of Duncans. There was one other customer that appeared to have already been taken care of. Otherwise it was empty except for the two employees. I didn't get a hello, be right with you, any acknowledgment at all. They didn't seem to be hard at work. They seem to just be putzing around and cleaning. I waited for 3 to 4 minutes after not being acknowledged. I just turned around and walked out, my presence not having been acknowledged in any way. Mini chain stores fail in Simi Vallley. The list is long. Fatburger, Smashburger, Applebees, Häagen-Daz. I won't be surprised when Duncan's joins that list. My two star review was generous. read more

AWFUL service & experience from team member Joyce, who works in the mornings. This Dunkin Donuts is right next to my job, and I'm not ashamed to say I am one of their most loyal customers. I buy a large iced latte from there ALMOST every day I work (5 days a week). almost every time I order one, I always kindly ask for a cup of ice on the side (the iced lattes get watered down easily so i need xtra ice). its never an issue. so on this particular day, my manager bought me a coffee already! so I just needed a cup of ice. (we have no ice at work) I got to dunkin at 7:38am, there was one guy waiting for his food and no one else in front of me. the worker (Joyce) said, "are you waiting for an order?" I said "no! I just need a cup of ice please" she says sternly, "yeah you're gonna have to wait for that." before I could even say, "no worries" she says, "NEXT?!" ... I stood there quietly & patiently and said nothing. I then wait for 20 MINUTES. she serves 6 people before me that came in after me. She proceeds to come to the counter MULTIPLE times saying, "ok, whos next?" ALL I NEEDED WAS A CUP OF ICE. mind you... I have to clock in at 8:00am so at this point my patience is running out & I have no more time to wait. she comes back to the counter and asks the guy next to me, "ok what are you waiting on sir?" looking right past me. I interrupt, and say "I'm still just waiting on a cup of ice." She replies, "Um you'll have to continue waiting. I'm helping paying customers." She ignored me for 20 minutes bc I wasnt a "paying customer" even though I buy from them almost everyday, just not this one particular day (my manager PAID for our coffees so we're still customers that day regardless). I worked in the service industry for 11yrs so I am understanding, but intentionally ignoring me and looking over me for 20 mins when a cup of ice takes 2.3 seconds to make is insane. plus, I have my uniform on so she knows im local (RIGHT NEXT DOOR) who is probable to be a returning customer, so why treat me like that over a cup of ice? Not to mention, their employees are frequent customers at my job, and we always take care of them and treat them like NEIGHBORS. Joyce is awful, and I will not be returning sadly. read more

Order a sandwich and this is what o got burnt over burnt bread garbage place my drink was just as bad

I stopped by this Dunkin this morning to get some donuts for breakfast. I found parking easily since it's in a decent size plaza and not a lot of people were here. When I walked inside, the place is kind of small and doesn't have that many tables so I think most people just get their stuff to go. There was only 2 people working so I had to wait for 1 of them to finish preparing someone order and then they were able to take my order. I got the glazed chocolate donut and glazed munchikins donut. They sell the munchikins donut as a set of 6 so you would need to get all 6. I thought the munchikins donuts were fine but I didn't really like Dunkin own version of the glazed chocolate donut. They also don't cover each donut in the bag so it will likely get mixed with the other donuts inside. Another donut place that I prefer to go to will put a protected sheet to protect each donut from cross contamination. read more

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Dunkin had an emotional attachment from my youth. One of my favorite aunts used to bring to our house at every visit. She gave me a gift card before she passed away and i'll probably never spend it. I've been eating dunkin for 50+ years . I came here today with high expectations for what was the best donut in the world and most recognized . Very strange Dunkin. The first thing you notice am I in the right place? This feels like a food court at the airport . It's in the lobby of a credit union or something like that. This Dunkin ( dropped the donut) also has a drive through. I went inside because i was seeking the whole experience asin the "smell" of the donuts and their world famous coffee. This shop noticeable had no Dunkin Donut smell. No coffee smell either . I more than likely wouldn't drive across town again specifically for this place as just down the road about a mile is another bakery that's AMAZING. This is a solid 3 stars . Nothing stood out at the service level except it was super fast . Coffee; Mediocre at best . Donuts that tasted like corporate donuts. Not like they were made in-store that morning by the "time to make the donuts guy" . The only good thing was the sugar coating on the jelly donuts was the soft , fluffy sugar I remember and it's texture is that of what i remember the sweet glitter that sticks to your lips . they cheezed out using coconut dust vs shredded coconut on the chocolate toasted coconut donut. Thank goodness I won't be putting on useless pounds from this establishment . read more

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UPDATE: We've gone to this Dunkin for the last time. A couple days ago, we went and when I asked about switching donuts (because the one I wanted is always listed as unavailable on the app even though it's available at the store) instead of saying "oh unfortunately there is a price difference between those two donuts so it would be an up-charge to swap that donut", I got laughed at. I asked the question about swapping donuts and they laughed at me over the intercom and said "ummm no." Then we just went this morning, and again, our order was wrong. Wrong cheese in the breakfast sandwich and my wife was given regular coffee after ordering decaf and now she's feeling sick because of it. See you never, Simi Valley Dunkin'. read more

No enough personal. There's always a minimum of 15 min wait. No acceptable! Obviously personal never en good mood! read more

Look I love Dunkin. They are playing me harder than Starbucks. I asked for a large, I felt that the cup was a little light. They have to be kidding me. I haven't taken one sip. read more

Dunkin - Coffee & Tea Near Me - Simi Valley, California

I tried to call them before posting a review but there is no number listed anywhere. Really bad food and really bad service read more

WOW!! Brand new! They must have spent a fortune building the place!! And the prices reflect as such. Kiosk ordering sucks, is confusing and deeply impersonal with more chance for an incorrect order. Stale donuts made somewhere else. Weak coffee. Wayyyyyy overrated. Even Starbonks is better than this. Decor is bleak, drab, dull and colorless. No character. Place looks more like a clinic. They even have the nerve to have letters inside that read.....LOL "Simi runs on dunkin" OH WAIT!! There is a FREE BATHROOM!! Eh.......Me......Thinks..........NOT read more

Just like when people visit the scene of an accident or disaster, we had heard the horror stories about this location and had to see for ourselves. No other customers when we entered but took a very long time to get our order in. Took much longer to receive our order. Coffee and a muffin $8. Coffee was only 3/4 full. We didn't bring that to their attention for fear of the drama we've been warned about. Donuts and pastries are pre-made days earlier and shipped in cold. Plenty of parking and restrooms. Beware of the over rated - over embellished shill reviews. We won't be back. read more

Donuts never taste fresh no matter what time of day. Other locations they do but why not here? Ice coffee is great though and the bagels with cream cheese are alright .. read more

I asked for cold foam on my coffee and matcha and I only received it on my matcha. Drinks tasted like straight up water and had no flavor. I asked for a Boston crème and received a powdered donut. And the worker had much attitude. read more

I'm so happy I don't have to travel all the way to westlake anymore! I like to go to Dunkin before school in the morning, and having the ability to order ahead and grab my coffee has been a great privilege. All of the staff here have been nothing but helpful and caring, so I'm also grateful for that. The place is always clean and organize as well. read more

Dunkin - Cold Brew with Oatmilk - Coffee & Tea Near Me - Simi Valley, California

This new location is inviting and organized. The ambiance was on point. The service was quick, friendly, and attentive. The donuts were a bit old as they tasted stailed and a bit hard. The regular brew was water down and not fresh...not sure if I have high expectations for Dunkin, but it was quite a disappointing experience. I'll try to give them another chance in a few weeks when the management has a better understanding of the customer demands and the food quality hopefully improve. read more

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My previous experience ordering through the mobile app resulted in a completely incorrect order. I didn't mention it at the time, assuming it was an off day. Unfortunately, after placing another mobile app order this past Sunday, the order was wrong again, and we're experiencing stomach illness once more. Given these repeated issues with order accuracy and the subsequent illness, I won't be ordering from here again read more

I've given this location soooo many chances because NORMALLY, Dunkin is good. This place is horrible. The food, the service, everything. This morning was the last straw. For your sake, go somewhere else. read more