The girls serving ice cream tonight were so kind ! We will be back they were patient with my daughter and helpful.

Under new management! Great customer services, quick, attentive, had all the flavors the kids wanted and very clean location. They even honored our coupon that said Balboa location only. We greatly appreciate that. We will definitely be back for ice cream here. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

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We had a group come in and one of us got a scoop of ice cream that smelled and tasted rancid. It had clearly gone bad. It was a flavor We have gotten before, so the person brought it up and told them. The woman working at the counter did not believe her, so our family members said "go over there and try it" and the worker said "I'm not going to try it, thats just the way that flavor tastes". I got up and said "We aren't trying to cause a problem, I've had this flavor before and I'm telling you this ice cream has gone bad, there is something wrong with it". The worker said she'd go call the manager and was all huffy about it. It was ONE scoop of ice cream, I mean come on. It was a 70 year old woman do you really think she's trying to scam you over 1 scoop of ice cream? So the worker comes back and says "my manager said we will give you a kids scoop of something else instead"....ummm we paid for a regular scoop. She said "my manager said we will not exchange it for a full scoop you can only get a kids scoop". I'm sorry but as a former manager at food service establishments, you just don't do this! Its a couple ounces difference, you're gonna be that stingy and rip off your customers? We're not coming back, and I'm telling everyone I know not to go there. The worker was rude and the manager was stingy! I'll gladly drive to the other side of town to the other baskin robbins from now on.​ read more

Most BR's are pretty much the same- this one, however, stands out for their amazing customer service. The person that served us, may have been the owner. He offered me a sample of a new flavor he wanted me to try. Great experience. read more

We visit this location often for ice cream. Always clean and friendly service. This week I ordered an ice cream cake for my son's birthday and we were SO HAPPY with it! The customer service was awesome and the cake was a hit! read more

Baskin-Robbins - Amazing Dodger ice cream birthday cake! - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I saw a post on tik tok showing the cakes that @raybrcakes makes here so I had to go and see there are so many cute cakes . My daughter is into Sonny Angel so the cake she made was perfect. All the kids screamed with excitement seeing the cake. Store was super clean great customer service and the prices are so reasonable. I will definitely be ordering again. The cake was perfect for my daughter Galentines read more

Baskin-Robbins - cale I ordered for my daughters galentines - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I walked into this place at 9:35 p.m. mind you the front door says that they close at 10:00 All of their online listings say they close at 10:00PM. The sign on the front says open and the door is unlocked. As I stepped inside the young man greeted me and said welcome but the girl told me that they were closed? So I said well your sign says open and she tells me "We can't change that I'm sorry we close at 9:30". To me this looks like an employee that just wants to go home early and doesn't care about servicing the customer. And then to lie and say they close at 9:30 for cleaning and she's sorry she can't help me is completely unacceptable. I don't understand where customer service has gone these days but there is no way that I would have done something like that. Don't recommend at all. Thank goodness there are other ice cream places in Simi that are open until 10pm. read more

Baskin-Robbins - the front of the store - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Pros: * Variety of Flavors: There's 31 flavors! And all of them are delicious. There's a flavor for everyone! * Fun Treats: This isn't just an ice cream place- they sell Milkshakes & Cakes as well! * Kid-Friendly & Nostalgic: This place gives me BIG nostalgia. * Widely Available: Easy to find in many places. Cons: * Pricey for Portions: I hate to say it, but just for some ice cream the prices are expensive. * Not Super Premium: Compared to other brands, the premium kinda sucks. Still, it's a solid spot for classic ice cream fun! And it's pretty popular. read more

Awesome service thank you baskin robin team! You guys did great yummy ice cream as always

Didn't have a good experience today. There was either dirt or ice cream footprints all over the place. The staff were friendly but I felt rushed deciding on a flavor. I ordered a sunday and requested sprinkles instead of nuts and they charged me an extra 2 dollars... they didn't even mention an extra charge until I said something about it. Disappointing read more

my 1,100th review ! Always a great experience . Try the new flavor Sunday Morning or something like that it's maple ice cream with chunks of pancakes omg it was heaven in a cup! We both had the same in a sundae with nutty coconut & butter pecan read more

A+ for service!!! Finally this store has friendly staff! The new owners/management should be very happy to have staff that makes people leave smiling and stop everything to make a review. read more

Simi has really killed the taste for trying to find good restaurants with good food. To my surprise...leave it to Baskin Robbins! My son talked me into going (we went to one near Chi Chis)... we were greeted upon entering . The place was busy! And yet we were helped immediately, professionally and happily! How refreshing for SV! Everyone was professional. The ice cream is still great! Will definately be returning! Thank you Baskin Robbins! You know how to do it! read more

I am not sure if those guys working in this place control the cash register and prices or not because I don't know how they jack up my bill from $37 to $47 while I am busy with my kids, And when I asked they became full of attitude. Unprofessional, disrespectful team Not the first time in this location but absolutely will be the last visit. Better if their management see what those kids doing in the store if they willing to continue the business. read more

I love B&R ice cream, the service changes constantly as there always new associates so it's a hit and a miss, standard creamery they offer samples and the have low fat and low sugar options. My favorite is baseball but! It's actually right next to a nice Italian restaurant so it's an option for desert. read more

Kenzie provided exceptional customer service with a personal touch that went above and beyond expectations. Her attention to detail, friendly demeanor, and willingness to assist made the experience truly delightful. read more

Very good and good enough scoops and big enough scoop I recommend eating here if you want to read more

Baskin-Robbins - a person holding an ice cream cone - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

The ice cream here is great. Most people know that or at least suspect it. It will not disappoint. But what rates them 5 stars is the staff is helpful, fast and friendly. I'm sure it's not easy to get, and keep, good people at a small business like this but they do. It makes getting great ice cream a pleasure. read more

I was helped by Dylan, he was kind, personable and was quick with my order. Unfortunately, there was another girl there, Rayleen, she looked unhappy to be there, very bossy. I hope Dylan is there when I come in again, it is refreshing to see good help in today's youth. read more

Service was painfully slow today and while we were waiting my toddler knocks over a marketing sign. Signs fine, just need to be put back upright. The owner/manager then appears from the back, scowls at us, and shakes his head like the death of all good things and disappears in back, ignoring everyone waiting in line. I think we done with this location. Coldstone's is better and closer to home. read more

Great service. Thank you to the 2 young men who helped clean up after our friend ate 2 pints of vanilla ice cream in 3 min and 52 seconds.

I went in with a very strange and random request. It was my mom's birthday and I forgot the cake...so I asked them to write "last minute birthday cake" instead of the normal bday cake sayings. The team there was more then happy to assist, even after I added to the request to write it as "horribly" as possible, like a 5yr wrote it!! Mom loved it , everyone love it... and now it will be a tradition in the family to get horribly written bday cakes! Thank you Team for being a part of our new tradition and a whole Lotta laughter read more

Baskin Robbins made an amazing cake for my son's 5th birthday. They took an existing style option and adjusted the color scheme to fit the cake topper/theme that I had purchased. The kids loved it and it was delicious. read more

Baskin-Robbins - a young boy in front of a birthday cake - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Every time we go for pizza next-door we always end up coming to Baskin-Robbins for ice cream after dinner. The kids that work there are all fantastic. They are polite, helpful, and treat our kids with respect as well. They give samples and even come around the counter to give the kids their ice cream, which is something that doesn't happen anywhere else anymore. NOTE TO MANAGEMENT: Please change your credit card processing system to allow us to tip these kids. The only option for a tip is a little cash jar and nobody carries cash anymore. Tips would be a valuable for these folks working at the store. read more

Love having Baskin-Robbins by our house, but it's a bummer that the store is usually dirty (tables with dry ice cream on them and trash on the floor). We were there yesterday and the two young guys working the counter at 630pm, were far from friendly. I could tell by their vibe and tone of voice that they weren't in the mood to be there. Because of this, I think we will keep our sweet outings to yogurtland. read more

I haven't been to one of these in awhile. It's conveniently next door to Chi Chi's and after dinner, my wife wanted ice cream for dessert. The place was clean, staff was efficient, and the ice cream was good. I tried a seasonal flavor, I assume, since it was called Tax Crunch. It's Kona Coffee ice cream blended with crackling chocolate and rice crunchy pieces, very yummy. I didn't count if there were actually 31 flavors but they offer a lot more than just ice cream. They also have soft serve, sundaes, shakes, floats, and ice cream cakes. Unfortunately, the price for a scoop of ice cream ain't what it used to be. Remember Thrifty ice cream??? Does Rite-Aid still serve ice cream? I also found it fitting since I got home later and on Google's main page their banner had ice cream in it... apparently today they're celebrating the 119th anniversary of the first documented ice cream sundae! read more

Came back to give them a second chance. Very poor service. Very slow. The tall, dark haired guy they have working there obviously doesn't like what he does (maybe time to find a new line of work). I'm taking my business to cold stone or the other bnr on LA Ave. read more

I have been to this place a total of 5 times and three of them have left me so pissed off (eloquent I know) that I've decided to drive down the road when this is literally in my back yard. First time I bought $35 in product and they wouldn't let me pay with a $50 because ITS THE RULES YOU KNOW! I thought they would make the exception since it was a larger Purchase but MY BAD. Then there were the two times I went in for the prepackaged and they didn't have it and they said their "shipment was late" and both times two different employees never offered to hand pack them and when I asked they tried to talk me out of it. The one down the street on sycamore...always has plenty and never makes excuses for actually working! THEY go over and beyond with customer service offering things they don't even have to offer...maybe you should send your employees THERE for training!! read more

How can you mess up simply scooping ice cream into a cone or cup? See these people for the answer. I will NEVER set foot in this Baskin Robins again. Dirty counter and glass, garbage on floor. Worker handled cash then scooped my ice cream w/o washing hands. I ordered a pint and he weighed it and then took some ice cream out of the pint! These people are miserable and ignorant of how to grow a business and are damaging the Baskin Robbins brand. These people handle all the food in their unwashed left hand, I notice. They should not be working around food. read more

Trash customer service. The order was a total mess and the way they treated customers was not good

I LOVE chocolate peanut butter ice cream. I will order it every single time. There is no need to try anything else with the perfect balance of sweet and salty that it is. I feel like such a jerk because I have been here a few times and there is always this one guy working who is THE BEST. I always forget to grab his name! He has provided the best customer service I have had in a while. Super friendly, attentive, funny and is constantly making it fun while working. He hustles but never lets off like he's busy since he always has a smile plastered across his face. Baskin Robbins clearly knows how to do ice cream, there's no doubt about that. But, who ever runs this store also knows quality people and I appreciate that. read more

With the sudden boom of froyo and gelato shops over that past few years, ice cream shops like Baskin-Robbins have almost become an afterthought in my book. Still ice cream will always rule the world and I'll usually take it over froyo any day (unless my waist line has anything say about it). It has been quite sometime since I stepped into a Baskin-Robbins but the BOGO - 2 scoop sundae deal on Wednesdays was like baiting the hook for this fish. Small store + employees who look like they'd rather be someplace else + decent ice cream = pretty standard BR31 experience. If the BOGO wasn't available I doubt I would be back to BR31 anytime soon. Not that I don't like ice cream it's just that if I'm going to have ice cream I want the ice cream (or ice cream experience) to really knock my socks off (IE. Coolhaus or Milk). My calorie intake is just too precious to me for to use it on an "A-OK" ice cream experience. read more

Ice cream is always good. But the service was interesting as well as poor. The tall black haired guy working at night didn't even acknowledge I was in the store for about 6 min and I was the only one in there. He kept working on an online order it looked like. Then turns to me and goes "what do you want". Really? Must hate his job read more

Sadly terrible customer service, was craving ice cream to feel better but I think them treating me like you need to hurry up and choose was terrible. read more

We had the best customer service on April 29th with this 31 Flavors! Because of covid -19 , they were only taking online orders, which they needed 24 hrs to fulfill, or you could walk in and see what was in their freezer . I needed a birthday cake that day & within an hour! I called , and Tyler asked me what flavor cake, what flavor ice cream, what do I want for decorations etc. He said "I'll put it together for you in one hour "! And he did! It was beautiful and we were so grateful ! I highly recommend this location! PS: I wasn't aware my Simi location on Sycamore wasn't opened . Usually, you can just walk in and pick a cake . Now we had to scramble to find one. That's why I'm so impressed with their service . read more

Came in with a huge group of people and that two employees who handled being pulled in a million different directions really well. Sampled moms making cookies (the flavor of the month) and it was creamy and delicious. Tasted just like fresh cookies. read more

Baskin-Robbins - Mommas makin cookies. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

What a treat! Thank you to Taylor for your excellent customer service and cheerful attitude. We enjoyed our date night trip to Baskin Robbins tonight and couldn't enjoy our triple scoops without giving five stars to this location for its cleanliness and all around good service read more

So I'm not sure why the 2 star reviews but I had a pleasant visit. I rarely get ice cream but in 88 degree weather you can't help but want ice cream. We came in and the place was empty. No one at the counter. It was really clean from first glance. A worker soon came out after we browsed flavors. He wasn't super friendly but he wasn't rude either. We ordered a banana split. The only banana split I can compare to is of Ghiradelli in Hollywood. The difference here is that we can pick the toppings, ice cream, etc. Plus half the price. The overall place is nice. The worker disappears but it's to be expected. The shop was empty when I came in. No complaints from us. We enjoyed it. read more

Baskin-Robbins - Banana split in 88 degree weather - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I have gone in on multiple occasions. First time I didn't think much of it but as I kept going in I noticed the scoops were not normal sized(smaller). I asked the kind employee why the scoops seemed smaller these days and well long story short, he(the employee) told me that their manager had instructed them to give smaller scoops. Ethically, I think this is wrong, and will cost them customers in the future. I understand wanting to cut food costs for profit, but I think it's important to be honest and fair to customer. read more

Fix the time online PLEASE. You close at 9. Website and Google say you close at 10. It's so easy to fix pleeeease just do it. Very frustrating when you drive up thinking you have an hour and you're locking the doors. It's cool that you close at 9! Just let the people know read more