Probably the most costly ice cream we've ever had; that said it's proof that one gets what they pay for. Sure there are cheaper alternatives, but having your desert custom made while you watch is pretty much amazing. Everybody in the family has a favorite, mine being the Founder's Favorite, and its always just right, their fudge brownies are to die for. Whether you pick a paper bowl or one of their wonderful waffle cones, you are in for a treat. I'll admit that sometimes this place gets insanely busy, the wait can be almost like the local In n Out at times, and then there are the delivery people coming and going with pick-ups that make things even worse. We only come a few times each year, this product is super rich and all the ingredients are just as satisfying as the ice creams used for the base of each creation. Sometimes they do make a mistake with the additives, but since everything is added by hand that is to be expected; do be vigilant. read more

Imagine my surprise when I go to cold stone and they do t make the ice cream on... cold stones... like they used to. Expensive for regular ice cream. read more

Cole was an amazing server and was so hospitable, attentive and offered extras . He made three of our ice creams and was so polite , welcoming and making sure presents was picture perfect. Love to see a young man having such a well rounded demeanor and hope his boss appreciates him. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Great food and was ready fast even though they were packed! Thank you for a great treat!

You lost us! We got home. Asked for Oreo birthday cake. The server didn't want to help my boyfriend had an attitude and gave him nothing but just Icecream no birthday icecream, Oreos, sprinkles or frosting and got the receipt and photo. Enjoy yourself kid. You're lazy and play to many games instead of customer service. Keep loosing business for the owners. Guess they can afford it. read more

Cold Stone Creamery - Not the Oreo cookie birthday celebration icecream that's for sure. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

See all

I love that I can create my own ice cream flavor! Each visit I try something new I've created! The servers keep up with the customers unless there's a customer who really can't decide - not the fault of the server although perhaps, suggesting the customer who's ready give their order. It's an ice cream shop so ambience kind of non issue but generally clean with tables inside but the outside courtyard with fountain is the cherry on top of any sundae! read more

the ice cream is GREAT, don't get me wrong...but I am leaving a two star review because of how hot the store is. Seriously, it is a sauna. We went there yesterday and it was hotter and WAY more humid IN the store than it was outside. We tried to prop the doors open when we left just because of the poor workers but they didn't stay. At one point one of the guys in my party asked if their AC was broken and we were told "no, they locked the AC controls so we can't adjust it." OH COME ONNNNNN. Whether it is the owner or the manager, whoever is responsible for that should be ashamed of themselves. You are making your workers work in a sauna in AN ICE CREAM SHOP. I bet you that you wouldn't last a day working in there at those temps. From now on if I walk in there and it is hotter than outside I will go somewhere else. BTW, the staff was GREAT, unfortunately I forgot their names. read more

Ice cream is great! Service is maybe the only thing that caused the 4 out of 5 stars. Nothing that keeps as away though!!!

Best Reese's icecream cupcakes ever!! Great shakes and Founders favorite is a must! I also like the reward system and staff!

The ice cream is always good and even when it's busy the service is on point. I will be loyal to this location because of the fantastic and friendly service from Theo. read more

Biggest shoutout to the employees currently working here, every single time I come here they are always so sweet and really make the experience worth coming back! and the ice creams are always made carefully. I hope management gives them the deserved recognition !! read more

Amazing Service, best cold stone I have ever been to. Gave me time to try some options and made sure everything was good

Came in with my son and it was pretty full, but we had a very pleasant experience. Kavya helped us and gave great service! We will be returning. read more

Had two of the kindest , most Efficient employees .. Brianne and Vinny were very patient with my nephew ( whom is autistic) they both made him feel so welcome ! If I was an employer I would defiantly hire them both ! read more

very helpful staff! fast service! will dedinitely visit this location again! thank you! read more

Five stars for the young man who took our order and speedily made up our custom creations. He must have very strong wrists and forearms from lots of practice mixing up the frozen concoctions here. Aside from him, the place was a bit dark and factory-like for my taste. There is zero seating inside, so we ended up outside in the cold at a dirty table that hadn't seen any attention in a long time. Speaking of the taste, mine must have changed over the years. I now find the base ice cream very heavy and almost too creamy. It felt like my arteries were complaining over the high fat content. I used to really enjoy ColdStone, but it isn't my preference any longer. The concept of having a custom blend of ingredients created for you as you watch still holds appeal. Just overwhelmed at the density of the product now. Guess I may stick to frozen yogurt. Glad that it made Adored Grandson happy, though. read more

See all

Came here the other day with my children and they wanted to try one of Cold Stones new flavors and the staff and managing were very unhappy that they had to go to the back to get the flavor that is offered. Although the ice cream is delicious, the service was awful and I did not feel welcome. read more

The girl who made my ice cream couldn't even fill up the five dollar cup that we bought. Not to mention she made about three mistakes while the other worker was lapping her with customers that came in after us. Really disappointed read more

Cold Stone Creamery - Barely any Create Your Own Ice Cream - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I was being helped by a worker and then this lady (probably the manager) pulls them away when I'm mid-order. I can hear the manager yelling at the employee while nobody helped me for several minutes. I felt extremely uncomfortable and question if the manager cares about customer experience. Then, when I'm finally helped, by the time I paid and was handed my ice cream it was completely melted. The workers don't seem properly trained. This place is going downhill.. read more

Very delicious ice cream! I love how they mix in things I love. My go to item is a medium sized cup of chocolate ice cream with several mix-ins including A brownie, Walnuts and a banana! Wow! This combination is out of this world. Another family favorite is the strawberry banana smoothie. So rich and delicious too! read more

See all

Had great spacing and signage to inform people of their distancing rules, but I was a little bummed about what I ordered. Maybe shame on me for getting an ice cream cookie sandwich and expecting to be cookies to be palatable? I can't quite describe the taste, but maybe a freezer burnt/plastic taste. I ended up just eating the bit of ice cream. Also, as far as sanitation goes, the same guy that made our desserts was also handling the cash and not changing gloves between. I might suggest just a single cashier handling payments and others assigned to food. read more

The cake was fresh and delicious. The service at this location was very attentive and quick. Definitely will come back to this location and order another cakes in the future read more

Terrible service at this location. This is absolutely the worst customer service I have ever received at any ice cream/ dessert parlor. The workers are a shame to the brand they represent and a disservice to the owner of the place. Being a business owner, I know hiring adequate is hard, however having bad employees is worst than having no employees. read more

Cold Stone Creamery - Terrible service at this location. This is absolutely the worst customer service I have ever received at any ice cream/ dessert parlor. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I ordered the peanut butter cup perfection with extra peanut butter and Reese's peanut butter cups. Though I was charged for the extra toppings, I received melted chocolate ice cream with a sprinkle of Reese's peanut butter cups. Complete waste of money. read more

Bad customer service..! My online order was not ready after 30 minutes, the guy at the store was very unprofessional and rude. The ice creamos delicious but the buying experience was awful. read more

Cold Stone Creamery - The entry - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

My daughters new favorite ice cream spot! Employees were great! Had a wonderful attitude and nicely bantered with us! Ice cream tasted wonderful and if you cannot find a combo of ice cream and toppings you like here... you may not ever find one! Will be back.... Often! read more

I normally get excellent service at this location, but this particular day it was horrible. I paced a pick up order at 4:30 that was supposed to be ready at 4:50. I got there at 5 and the guy hadn't even started it yet, so I had to wait an extra 20 minutes. In addition, I paid for extra heath chips. There were 2 in the whole thing, and this was a LOVE IT size! I asked for no fudge and its like he thought I said xtra fudge. All the PB, oreos and almonds were in 1 huge clump so I dont think he really took the time to mix everything in. Just not a good day at Coldstone, funny thing is that they were empty. Makes me wonder what he needed a whole 20 minutes for? read more

Pretty nice Cold Stone location. Conveniently located diagonally across the street from the Regal Cinemas. The ice cream is delicious and they have plenty of mix-ins to choose from. Some of the flavors are seasonal, so there are always new ones to try. Sometimes I like to just get one of the Signature Creations and other times, I create my one mix. There are endless possibilities! It is clean and well kept. The employees were very friendly and seemed like they enjoyed what they were doing. They even dealt with the extremely difficult customer in front of us with a smile and no complaints. This location gets super busy. We came on a Tuesday and the line was out the door. It did move quickly though. Plenty of parking, although you might have to park a little farther out due to some of the other restaurants/stores being busy. 27/100 read more

I just ordered their ice cream cupcakes for the first time (I needed something for my son's birthday and I didn't have time to make cupcakes myself.) I ordered online- since it was the the same day I chose the "ready for pick up now" option and was able to pick it up that afternoon. The cupcakes tasted amazing! Like an ice cream sundae inside a chocolate shell. The only reason I put 4 stars is because they're kinda pricey- 17.99 for 6 cupcakes. 3 bucks per cupcake is a lot. And they're little- not giant like they make them look in the picture. But they tasted so good we still might order them again sometime. read more

Cold Stone Creamery - Signature cupcake variety 6 pack (2 double chocolate, 2 cake batter & 2 sweet cream ice cream cupcakes.) SO delicious! - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Great ice cream! Service was excellent! & the shopping mall where this is located is really nice - it's clean, well lit & has plenty of outdoor seating. There are a lot of other shops near by so it's prefect for an afternoon stroll and a quick bite to eat. There are so many options and combinations of ice creams, toppings, sauces, waffle cones, baked goods, and candies, you are only limited by your imagination. My family and I are definitely coming back! read more

See all

Ordered from Cold Stone in Simi Valley and the dipped waffle bowl tasted as if it was handled by someone who wore A LOT of cologne . It wasn't edible. They may want to make a policy that heavy fragrances are not allowed. read more

If you're a fan of Cold Stone Creamery, make sure that you join their email list for coupons. I can't remember the last time I actually paid for anything here combined with the gift cards that we've gotten for random celebrations. This Cold Stone Creamery is a bit smaller than others that I've been to, and the flow is a bit awkward. They need to put stickers down on the floor or something to show people where to go because a lot of customers come in confused about where the line is. The service has always been courteous at this location: they greet you, serve you with a smile, and say thank you at the end. They've never gotten annoyed when you take your time with samples, even if there's a line. They advertise three sizes: like it (small), love it (medium), and large (gotta have it); but they also have a kid's size which is about half a scoop in a like it cup. They have a variety of waffle cones/bowls (dipped & not dipped) for you to eat your ice cream creation out of. You can also get a shake, an ice cream cake, or a quart of ice cream. They have a wide variety of "signature" ice cream & add-in combinations to choose from, or you can come up with your own combination. They don't have a wide variety of base ice cream flavors, but that's because you get to decide what you would like to add to it! The ice cream flavors include your standard vanilla, chocolate, mint, coffee, and strawberry, but they also have cheese cake, sweet cream, and cake batter (my favorite). Every once in a while they'll have a special flavor, but it's really up to the store you go to. I haven't seen it done, but from what I've been told by the employees they make the ice cream in the store. They also have yogurt & sorbet, but I have found that different stores have different flavors at different times. Next is the fun part: the add-ins! They have just about every type of typical ice cream mix-in you can think of: various candy, chocolate bars, fruit, fudge, brownies, whipped cream... I just wish they had hot marshmallow. read more

Cold Stone Creamery - Delicious! - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

See all

I wish I could love this place but I don't know what the purpose is when you get ice cream from there and it's so melted you can't even eat it it's like dripping out of your cup and going all over the table and this is seconds after we ordered it so we had to pack it up and put it in our freezers and hopes that it'll freeze nice and hard read more

Hi, Al! I'm one of the employees at Cold Stone in Simi. I'm sorry we didn't provide a sufficient service, but I did want to point out a couple of points that could've helped. First the primary reason for us only taking online ice cream orders during this time is because we've been trying to take extra precaution when it comes to the health of our customers and those they interact with as well as for our own health and that of our loved ones, which is why we've sectioned off the small area by the entrance in order to limit potential contaminated areas in the store as well as to keep enough space between us to comply with the Governor Newsom's executive order (6ft between people). Secondly, when it comes to online ordering, there are multiple services that are available for online ordering: Cold Stone's own app/website, DoorDash, Grubhub, Postmates, and Uber Eats. Of these, two of them (CSC app/website and Grubhub) allow for our customers to pick up their order themselves rather than having it delivered. I can also say that most, if not all, of our 3rd party delivery partners should have our full menu available. However I will note that I did check for those items you couldn't find on the CSC app and can say that they should be there so I'll be notifying my manager to see if we can get that updated as soon as possible as well as to double check our 3rd party delivery services to ensure our full menu is available online. I sincerely hope this helped keep you and/or others a little more informed and that we may have you as a customer again soon as I really do try to make the service I provide the absolute best I can. -Josh read more

Horrible customer service. There service set up to get orders is a disaster. You have one employee helping a party of six and the manger or owner Byung just looks over the employee not assisting when they have a line of 8 other people. Than he decides to help just to take our money. Won't be coming here ever again. read more

When I give blood I'm usually given a free coupon for ice cream from here. This visit was sparked with a free blood-ice cream coupon. I've been here twice now. Their ice cream is always good. Very cold and quite flavorful. I really do enjoy it. This particular visit I went with the Cherry Vanilla ice cream with gummy bear mix-ins. The gummy bears froze and were kinda difficult to chew. But, in their defense, they gave me exactly what I asked for. This place is all about trying new things. New Ice creams flavors with different mix-in combinations make this place a choose-your-own-adventure with each visit. Some combinations win, while some miss the target. That's the beauty of places like this. Good job Coldstone Creamery. Cheap, generous, tasty as well as adventurous. read more

Cold Stone Creamery - Cherry Vanilla Ice Cream, Gummy Bears mixed in. - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I've been going to this Cold Stone for years and the service here has always been perfect! Besides having the BEST tasting ice cream around, they really know how to treat their customers, especially in these 'dark times' (virus). Thank you first for staying open during the quarantine, and thank you second for putting up all the precautions to ensure a safe and healthy workplace to dispense food. read more

I'm a huge fan of Cold Stone as they have the best ice cream around. Whenever I get the BOGO emails I always head down there and they always take care of me and the kids. Unfortunately the last time I went they said they couldn't honor the BOGO any longer. I'll still be heading there periodically but wish that wasn't the case as it helps the wallet a bit if you don't have to spend $20 to get a little ice cream with the fam one night. read more

Literally, every time I go here, the service is good. They do a good mixing with the ice cream, they are honest with the portions. Tonight, not sure what happened, was cause it was 9:30ish and they were wanting to close the shop? But what a shit show of a service. Inside the store, it was blazing hot, like turn on the AC or the dusty fans you have off. Not sure the name of the guy who served me tonight, but he did a half ass job serving and mixing the ice cream with the condiments I wanted on my ice cream tonight. He also didn't have a good ear and didn't listen to what I wanted, but to the point where I just wanted to get out of there cause I was dealing with an idiot with a scooper. You also got the ice cream melting as they are scooping it. Complete mess. 1 star for the good service I had last time. Second star cause I got some ice cream out of it, but not the large cup I wanted, but a medium. read more

Cold Stone Creamery - Asked for sprinkles on 3 cups. Was given this much sprinkles for one, like, did he eat them before he poured them in the ice cream? - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

I've been coming to this location for a long time and I've had some really good experiences. But tonight I had one of the best. I don't write a lot of reviews on this platform but after tonight I have to. Curt was absolutely delightful and my girlfriend and I always hope to see him there when we come in. He's fantastic with the ice cream and his personality is spectacular. Wish more places had people like him. read more