I ordered a cake for my sons birthday but it wasn't going to be ready until 7pm. It was my mistake but the cake person stopped what she was doing and had is cake ready by 1!! That was so nice of her. Plus the ice cream is good. I love the lemon sorbet. read more

I don't have a big sweet tooth but I love the nostalgia that is Baskin Robins. Sometimes working with kids they want to stop for a sweet treat and this place always comes to mind. Ice cream is a universal treat loved by most people. This location in Newbury Park / Thousand Oaks isn't far off of the freeway, but at the same time if you weren't familiar with the area I doubt you would just stumble upon it as it's off a major street down a little. Kind of hidden. This store is super small but if it's not busy then it's comfortable. When we stopped here for a mid afternoon treat we thankfully were the only customers so it didn't feel cramped. We sat inside and it was very comfortable but again, only can fit like two sets of customers with seating and definitely would be uncomfortable with a small crowd. The staff were super nice and friendly. Great service and patience with my kid as she looked over the flavors. That's always nice. The gal who rang us up was quick and gave a nice scoop. Prices are a little much for me but I get this is a well known brand and they can up charge. Sometimes I'm just shook that I'm paying close to $4 for a scoop when I can buy a whole tub of ice cream for that price. Oh well. I love the smell of baskin robins when you walk in because like I said it's nostalgic and reminds me of happy times. Great that they are still in business and have stayed true to their brand and decor. Love that baby pinkish purple logo and spoons. Always a nice spot to stop and this location was very clean and with nice staff. I'd come back. read more

Baskin-Robbins - Reese's Peanut Butter Cup 31 Below - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

Thank you to these wonderful young men for helping create my son's birthday icecream! So lucky to have hard workers like Jack L and Emery! read more

Baskin-Robbins - Helpful workers! - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

Jack is an amazing employee! Very friendly and helpful. We look forward to when he is working!

Baskin Robbins is such a special place to me. It reminds me of my childhood and I love stopping in for a treat. I had to take off two stars because I'm bothered by the fact that they don't wear gloves or wash their hands before handling the ice cream. We've been to this location many times and nearly every employee has this problem. Do I want you to handle money or touch your hair and then grab my ice cream cone (the part that isn't wrapped in paper)? NO! Do I want you to touch my daughters ice cream toppings with your dirty hand? NO! Gloves are not worn to keep your hands clean.....it is to ensure that the the food being served is not contaminated by your dirty hands. That is all. read more

Baskin-Robbins - Unicorn ice cream - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

very welcoming and delicious. the staff was quick and attentive and everything tasted awesome

Amazing customer service at this location! Came in with my husband and 4 kids- the owner was so helpful and went out of his way to interact with my kids and share all the cool new things they offer. All the cakes looked amazing and they had really cute little mini cones that i hadn't seen before. Will definitely come back! read more

The staffs are great and welcoming. Great service.i went there right before closing time and they still greeted me kindness and no rush. I was assisted by a young man recommending me to buy a small BD cake. read more

I at first didn't realize this was a Baskin-Robbins, just because of the sign being different from what I'm use too seeing on a Baskin Robbins. Overall, great service, straight to the point. After my group and I got our ice cream, we sat at the provided table that was available inside. One thing I would say is that it's easy to miss the ice cream flavors that's on the left side because it's placed in an angle where you don't think there's more ice cream, but there is. Overall, clean, friendly service and great environment to eat ice cream at. read more

Baskin-Robbins - Inside - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

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Stopped in today, wife got a two scoop cone, I ordered a banana split. Super small scoops. Once I got the whip cream off. There was barely any topping. I asked the girl that made it, and she replied to me that the topping doesn't stay on top and slide to the bottom. I'm 62 years old been going to Baskin Robbins all my life like I don't know this I know some topping goes off on the side, but when there is barely any on any of it all I have is a banana boat with three scoops and a banana. There's literally maybe a teaspoon of each three toppings, and she wouldn't do anything more about it. almost $11 with tax for a banana split. I don't know if it's companywide or this franchisee/owner. I can get a better banana split somewhere else Just another example of corporate America on the take read more

Loved being here. The server was kind and friendly. The ice cream tastes great. The place is cool. I'd love to come visit again.

HORRIBLE customer service! Probably the worst we have ever experienced at any ice cream shop! The term: "The customer is always right" is not a term this Baskin-Robbins location is familiar with. Last time we stopped in, they were out of our favorite flavor, Oreo Cold Brew. The employee helping us at the time promised it would be back in stock as soon as possible. Confident as ever, we marched up to Baskins for our long-awaited cone of this delicious java flavor. And what were we met with? Unhelpful workers. Unpleasant service. Unrealistic excuses!!! 1. The three teenage boys working told us they DID have Oreo Cold Brew "in the back", but refused to grab us a single scoop (probably more because they were closing in 20 minutes). Remarking that if they did do that for us, they would be "fired on the spot" by a manager who was not even present. Talk about poor management!!! Your employees are so frightened by you that they'd rather piss off customers than face your wrath? News flash: I worked at an ice cream store for YEARS, and grabbing ice cream from the back is not and never should be a problem, especially for a customer! Definitely NOT a fireable offense. 2. Your younger employee working on the closing shift of Sunday June 25th was a rule-follower to an asinine and annoying degree. We tried to order a small shake with two scoops (one pistachio and one butter pecan). He proceeded to explain, for what felt like fifteen minutes, how there is only one scoop in a small shake...HOW? After being difficult, he flips through his little shake manual and discovers a small actually has TWO scoops, not one. You'd think he would be apologetic and accommodate us for not only wasting our time, but also HIS mess up. But no. 3. After all of that, on our final order, he scooped us a tiny ass serving of ice cream (one made for a child). We didn't order a kiddie cone, sir. But, we sure as hell paid for double that... THREE STRIKES. YOU'RE OUT! Their employees definitely do not put the customers first. Rather, they put their customers through an unsolicited master class on Baskin-Robbins' rules. Sorry, not interested!!! Learn how to say yes before saying no to LITERALLY EVERYTHING a customer asks you for. I get that you have rules that need to be followed, but we shouldn't leave feeling exhausted. Thank goodness we didn't order sprinkles because I'm sure they would have counted them out one by one for us. Way to go, boys!!! You turned our fun night out into a total back-and-forth charade!!! Will not be returning even if they DO decide to stop hoarding the Oreo Cold Brew in the back. read more

We keep returning because of their consistent fast great service. The workers are so friendly. The only complaint or suggestion would be to improve the packaging for the banana splits they don't hold up to well with delivery. read more

This is a perfectly fine Baskin Robbins in Newbury park. The two times I've come here they have not had any clown cones (my favorite) but my friend comes here more often and says he's seen them. Hopefully the fact that they don't stick around long means they're fresh? I will find out if they ever have them in stock when I visit. :) Since they didn't have clown cones I got a regular scoop of ice cream on a sugar cone. the cone was crisp and the ice cream was cold, sweet and delicious. The staff were friendly and helpful and the store was clean. Can't ask for more! I'd return here. Note: this is a small shop and they have some classic/standard flavors that are NOT in the display cases. They are behind the counter and there is a menu board listing them. My friend thought they had no vanilla offerings at all but one of the staff pointed to the menu board where they had a couple vanilla options. That was also where I found my World Class Chocolate that I had thought was missing. read more

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This place is great because we were able to redeem our birthday scoop here, they had a special flavor this month called Mom's Makin Cookies, it's like a snickerdoodle! Very good :) staff was very friendly read more

Baskin-Robbins - Mom's making cookies - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

RUDEST CUSTOMER SERVICE EVER. I went in 5 minutes before closing (and i know that annoying) but Alex (the girl working) looked at me and rolled her eyes. Kept giving me dirty looks. Refused to talk and help me, and kept slamming the ice cream doors to show her anger. ABSOLUTLY TERRIBLE. I work in the customer service industry and I've never seen someone come off so rude. I wouldnt want her working at any establishment representing me. Alex ruined my night read more

Baskin-Robbins - Soft Serve Sundae - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

I am still upset about my experience at this location. I arrived 10 minutes prior to closing and waited patiently until I could get inside to place my order. Obviously, there were several parties ahead of me. Upon going up to the counter the teenager working that Sunday night informed me that they were closed. I advised him that I had been waiting for 15 minutes to get 2 scoops of ice cream... with that he said, "we're closed!" He refused to serve me... I got so upset that I demanded that he serve me to 2 scoops which at this point he reluctantly served me. A poor exhibit of customer service! I will never go into the Newbury Park location again!! read more

Offered plenty of samples and the nice cream was very good! Slow night, cold night but it was a good treat.

The other night my hubby drove over to get us each a scoop of Chocolate Mousse Royale... I'd noticed while eating it that there're ice crystals within...which I know is unusual when purchasing from any ice cream parlor ... I looked it up to see if its a usual occurrence ...explanation read that it occurs when left out for a period of time and then returned to freezer. I called store..spoke to a young man who'd mentioned that it was at the very end of the tub. I then asked for his managers name and he offered that and her number!! I called owner...apologized for interrupting her evening...she was fine with hearing about this minute problem..asked if we wanted reimbursement...refused that and agreed on future coupons... This is an owner of a business that actually cares about her business & customers and am happy to continue doing business with her!! Bravo!! read more

I tried to give this establishment a few tries. You can never go wrong with BR ice cream. Employees that are here are hit or miss. Last night was the final straw for me. Read below for situation. BR closes at 10:00 on a Friday night, went to get my car wash and grab some ice cream. Walked in at 9:48/9:49 but they had things covering the ice cream. I asked if they were already closed and they said "no, you can still get ice cream". There were 3 employees there, 2 of which were not wearing gloves, the other having cash out on the counter. I waited for about 5 minutes with no help, literally just standing there. At 9:56, one of the employees told me that they were already closed and that in the future... I cut him off and had to tell him I asked if they were closed before I waited and that I've been waiting for one of them to help me. The other employee told me "well that was a few minutes ago and we're closed now", which I then tried to explain one of them could've helped me get the ice cream and not have to wait. They tried to back out of their previous statement and that I could order, but that they were already closed due to their computer system clock. I decided not to order anything, and go to another ice cream shop in TO. I feel that this establishment has incompetent employees as to what to do with regards to customer satisfaction. This is the worst experience out of the half dozen times I've been there. Not very many times to go here and to continuously have problems with their employees. read more

The best Baskin Robbins is located in the city of The Newbury Park, very close to 101 freeway. Best employees, best Icecream selection, and they give you the FULL scoop! Not less. Very professional, very friendly and the cleanest. read more

What can I say; it's Baskin Robbins. Most of their flavors kinda taste the same anymore, and absolutely left me with a feeling of eating processed and preservative filled food. This was an impulse stop for sure, and it reminded me that if I'm eating ice cream in the future, I'm going to get something a lot more natural in terms of ingredients. read more

Baskin-Robbins - Ugh. I'm full. - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

Just don't door dash they get the orders wrong every time. I also tried calling them and no one picks up.

Every year my mom gets me a ice cream only cake from baskin Robbins fit the last 40+years. Yesterday she went to pick up my cake and her car wouldn't start. My mom is a 82 year older widowed women and she called the store and asked if any chance they could deliver the cake to her as she lives 5 minutes away. The manager, I believe her name was Samantha, said she'd be off work at 4pm and could deliver it than fir her. This made my Mother's day and i wanted to recognize the superb customer service she gave my mom. Thank you samantha! read more

Sad how kids they work in a place have no manners. On top of that their non-paying, non-customer friends are taking up all the tables and chairs. I realize this is a great opportunity for teens to have a job, but with no supervision ? I am sure that the owner would not be happy to know that the employees are leaning back visiting with their friends and not tending to customers. Don't expect too much. And plan on taking whatever to go. read more

Nothing compares to having fresh ice cream waffle cones and good service. This location is very small yes but makes up for it with the service. The people are great and make sure your experience is worth while. This location is across the street from my work and I always grab a cone a couple times a week. The flavors vary from "birthday cake" to strawberry and chocolate chip...my favorites. They have everything and are never running out of flavors. Also they now have floats and their banana splits are great! read more

Thanks to the folks who run this particular store who always accommodate our request for our particular favorite banana splits by putting them in the half-qt container you see pictured here. Kudos to the folks who run this particular franchise read more

Baskin-Robbins - This is how to serve a banana split without the mess - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

Always love this place. I would have given it 5 stars except for one thing. When making my cone, the guy broke the cone while putting the ice cream on it. He picked the broken pieces out of the ice cream with his bare fingers and proceeded to put it on a new cone and try to hand it to me. We had to ask for a new one since he handled the ice cream with the same fingers he handled money with. Sounds like a training issue. This is the first time this has ever happened. read more

There's something about ice cream. This simple, frozen confection can dry eyes, bring smiles and bring goodwill to all of mankind... Well, maybe not, but it is amazing, isn't it? As ice creameries go you basically have Caravel, Cold Stone and 31 Flavors/Baskin-Robbins. Each adds their own twist and flavor to ice cream, but in the end it's all good. Baskin-Robbins is still the same place you remember as a kid. Long horizontal freezers where you can shop for that perfect flavor. The same pink ice cream parlor motif and the same excellent products. Your choice of waffle cones or cookie cones. Why mess with success, right? The Michael Drive store is a fine example which features a full variety of services, including custom ice cream cakes and party favors. This store has always appeared clean, organized and inviting. The staff are very helpful, courteous and work very hard to make sure every order is done right. The hand-packed pints and quarts have always been generous and excellent and the cakes are fantastic. Of the big three, Baskin-Robbins definitely gives you more value for your dollar. The flavor, texture and fixings can all be debated, but in the end, BR is the better deal. Another plus with this store is its location. It's close to several restaurants, the Library, a park and a school. Perfect... read more

Not great. Twice I went in for a milkshake, asked the person making it if they can please make it extra thick. Twice I got a shake that was like drinking water and the cup was only 3/4 full. I won't be coming back here again read more

I went there with my boyfriend and his friend and we were just getting ice cream, that's it. Then one of the employees has a personal problem with my boyfriend and it's not even a big of a deal. Her and the other employees wrote a note and gave it to my boyfriends friend and had another Baskin robins address and said for us to go there next time for ice cream. And everytime he's in there the same employees, about 3 of them ignore to take his service. And they they have they are rude. The only person that took his service was a new employee guy. My boyfriend is NOT threatening to this girl who works there at all. He feels bad that she's hurt when she sees him but he doesn't understand because he's done nothing go her. VERY IMMATURE acting like that in a work place. A customer is a customer. No need to be rude, DO YOUR JOB!!!!! I couldn't even call the manager because they are ever in to complain and make them aware that their workers aren't doing their job correctly.. This was a a couple of weeks ago. I just never had the time to report anything5o anyone especially when I can't even talk to the manager. read more

Justin was an absolute blessing. He was so nice and helpful during my ice cream craving. I have never seen a man handle a scooper quite so elegantly. Strong recommendation read more

While Ben & Jerry's or Haagen Daz have a much richer, creamier texture and flavor, they are also loaded with a lot more fat content. Yet, 31 Flavors (as I call them) serves a reliable, competetive, (little) less fat ice cream. My brain allows me to justify THIS ice cream. My favorite all-time flavors are Gold Medal Ribbon and Mint Chocolate Chip. There's also a special flavor that I haven't seen in years, I think it's called "Here Comes the Fudge".......not sure about that title, but I really love that. Wish they'd bring it back. read more

This place is always jam packed and there's very little seating, but I still love it. The teens that work there are just that, teens, but they get the line moving fast and serve fat scoops. It could be cleaner, but I forgive them because I love their ice cream. read more

Wow ! What a great experience. Not only did they have my cake ready on time but they exceeded my expectations. I recommend this place 100%!! read more

Baskin-Robbins - Rams cake! - Ice Cream & Frozen Yogurt Near Me - Newbury Park, California

Best ice cream hands down ! Love the word class chocolate ! Kids have fun choosing their icecream of choice ! It's always clean and the staff is always nice ! read more

The ice cream is good, but not the best. I'm was very disappointed with the waffle cones on my visit there. They were very stale and i couldn't even bite into them. My daughter threw hers always and just ate the ice cream. Maybe it was a one time thing. Defiantly hope it doesn't happen again. read more

Great customer service! I ordered a custom cake last minute and the young lady who helped me over the phone was very friendly and made it happen. I will be coming back :) read more

I went in tonight with my family and we were helped by a very nice person named Paige. Paige was very friendly and efficient I would have given a 5 star rating but there was another girl there who was supposed to be working but she was sitting at a table with her friends having inappropriate discussions. Paige was doing all the work while the other girl, who I haven't seen before, was socializing. Kudos to Paige. read more

Superb customer service tonight. The line for ice cream was out the door and the girls working were so efficient and friendly. Also, the store was very clean! read more