Clean store, employees are very friendly and helpful, define I come back for mine favorite yogurt

This Yogurtland in Westlake Village, I will say, has been one of, if not the only one in the shopping areas on this side of the freeway to be a self-serve fro-yo ice cream store and still be in business after 10 years. They once competed with Menchies and Pink-berry both just across in adjacent shopping centers. Now, it's one of the go-to fro-yo places, if not Yozen Frogurt across the freeway. Between the two, if you're looking for fro-yo, Yogurtland is the way to go. If you're looking for a sweet treat or any kind of ice cream, Yogurtland typically isn't my first choice. Every single time I've come to this location, at least one of the flavors doesn't work and is just liquid. There's not always a sign, and this most recent time, it was their tart and root-beer float flavors. The flavors that they did have were good and offered a variety of around 10 options, some of which change based on new promotions or events happening. When it comes to dairy free, I think they had only one sorbet flavor unfortunately. For their toppings, there's a bunch to choose from like fruit, candy, mochi, cereal, sauces, and more. My sister and I put ours on the scale, paid, and sat outside to eat. When it comes to price, Yogurtland isn't bad, but they're definitely not great and have raised their price per ounce. Now, they're about $0.70-$0.85 an ounce, but it really ranges based on location, some going up to $1.35 an ounce. Even so, that means that a pint of ice cream would cost you $13.60 without tax, when a normal pint of ice cream at the store is around $3-$5. That's like having three pints of ice cream vs. one. They have seating inside and outside, which is nice, as well as a fountain outside with the neighboring restaurants and stores. This is a place where a lot of the surrounding high school students come through, so I wouldn't expect peace and quiet, even though the neighborhoods typically are. The workers at Yogurtland have also pretty much always have been high schoolers or college students, and most of the time, there seems to be only one person working, so sometimes the process can be a bit timely. Overall, Yogurtland isn't a bad place to grab fro-yo, but if you want ice cream or a sweet treat, you might be better off spending the same money, if not less, getting a pint of Ben and Jerry's at the grocery store across the street. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

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Stopped by Yogurtland on a super hot day and it hit the spot! This is your classic Yogurtland setup with a great variety of self-serve frozen yogurt flavors and tons of topping options--from fresh fruit to candy to sauces. What I really enjoy is when they rotate in specialty flavors--it keeps things interesting and makes each visit a little different. The location was clean, well-stocked, and most importantly, nice and cool on such a hot day. The staff was friendly, helpful, and welcoming, which made the experience even better. Whether you're craving something sweet or just trying to beat the heat, this Yogurtland is a solid go-to in Westlake Village read more

Yogurtland - Outside - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Went tonight to grab a quick dessert. Got cut off by an employee, young short kid, who proceeded to monopolize the strawberry dispenser filling up four containers for what looked like prepackaged sales. Kid didn't acknowledge there were customers waiting to use the machine. Unfortunately, it put a damper on what should have been a nice outing. Management may want to retrain staff on proper etiquette when customers are present. Yogurt was average, about what one would expect from Yogurtland. read more

Thank you, LAURA for making my experience tonight so pleasant. These days kind customer service is bleak, especially with younger employees. That wasn't the case tonight. Laura, who was working there tonight, was so genuinely sweet. She had a smile on her face, wished me a happy birthday after I told her I was getting my birthday freebie, and was overall a pleasure. Her parents should be proud for raising such a mannerly daughter. read more

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Horrible flies everywhere dirty inside and the cashiers are so unbelievably rude. My friend got his ice cream and went to get his topping but he didn't know that the Twix and the butterfingers were switched and he had an allergic reaction terrible store and very rude workers don't come. read more

This location used to be my goto location for frozen yogurt. But that was then and this is now. I stopped in a few minutes ago. The flavor selections were dismal. I tried Cookies and Cream. All that came out of the machine is some brown liquid. The area around the machines was a mess. I intended to bring this to the attention of a worker but none could be found. read more

They closed 20 min early what's up w that. The worker said "I have a life to get to" and put that table in front of the door. read more

Yogurtland - Locking the customers out w a table built like a table - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Male cashier was super rude -- didn't come out from the back until we had been waiting a good amount of time to check out. He clearly did not want to be there. Yogurt was fine. read more

Yogurtland - Yogurt - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

During summer the kids love coming here for a treat. The topping bar has changed now it's self serve! Always has a wide variety of options. Some flavors aren't always available. But you can always find something. Service is ok depends on who's working! read more

Horrible customer service, came 2 1/2 hours before closing and over half the flavors were either not working or coming out as liquid. Over ten people were standing in line waiting with no workers asking us if we needed anything, completely disrespectful with horrible customer service, I asked several questions no worker would answer. They had flavors available that were not popular, said they restocked the flavors yet their machines were not working. read more

Horrible utterly disappointing in every way!! I went in with my girlfriend today and one girl sprayed window cleaner onto her yogurt. She said she felt it on her hand where her yogurt was. Then to make matters worse the girl at the register fat shamed my girlfriend!!! We won't be coming back but those girls need to review a food handlers proper way of handling chemicals and the other girl needs sensitivity training. Garbage store garbage people hope your visit isn't as bad as ours was but I would recommend not even coming here! read more

I love the Mochi and the yogurt combo ;) Yogurtland is always a good time, a fun treat for all! Great parking and a great location . This is a perfect desert spot! read more

Great yogurtland! Staff was very friendly and helpful. The yogurt was delicious and the toppings were fresh! I got the honeydew yogurt and plain tart, it was amazing. Highly recommend if you're in the mood for some frozen yogurt :) read more

I normally don't put reviews but I felt the need to say something because this was really disappointing. First off I just came from a funeral so I was looking forward for a sweet treat, I placed an order for a large plain tart and an order of regular pistachio. I got a large bowl of vanilla and a regular bowl of 70%vanilla and 30% pistachio. I didn't realize till I got home so I didn't have time to take it back. I understand stock might be low or whatever the case is but it's unacceptable to mislead guests. I would've been fine picking another flavor if the cashier had let us know. Really disappointed read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

This place is so dirty inside and out. One they need to get a power washer and power wash the chairs and all the floors outside. Two the inside is so dirty the floors are sticky. There's stuff all over. It's not busy. I don't understand why some of the workers can't get some Windex clean the glass, sweep the floors mop in between rushes. Makes me question how clean everything else is. read more

The young man with pink hair is so kind! He was very insightful about the flavors and gave me great suggestions about toppings. He was a pleasure to talk to and definitely needs a raise! Will be coming back for sure!! read more

Negatives: Trash cans, especially just outside the door, were overly full with used bowls about a foot and a half above the top. The area below some dispensers had melted yogurt. The store needs more than one employee because she handles customer payments and must stay at the computer. read more

Brady is an exceptional employee. We tend to come in right before close and he is never annoyed to see us. He is busy beginning to clean the machines, but greets us with a smile. Favorite flavors are always in stock and are delicious! Brady keeps the store look clean all the time! read more

Place was filthy. Smelled like old dirty feet mixed with musty smoke. None of the yogurt flavors were done.. all were icy and under churned. Employees were goofing off and had no clue. read more

We stop by occasionally. The employees are nice and the store is clean. The rocket pop flavor really tastes like the popsicle, the kids love it! The employees serve the fruit and candy to you so it's more hygienic. There are places to sit and eat inside and outside. Next door is Sharkys and corner Bakery if you wanted to do lunch there first. It's a good one stop strip mall. read more

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I've been craving frozen yogurt for a long time and wanted a nice throwback to the high school days when getting fro yo was the cool thing to do. There unfortunately aren't many frozen yogurt spots left, so since we had dinner nearby we figured we'd stop by for dessert. I was surprised that they have employees put toppings for you. I'm sure they made this change a long time ago, but it has been sooo long since I last went to Yogurtland so I'm a bit out of the loop. I wish we were able to serve ourselves just so that we could have more control of the amount of toppings, but oh well. There were a decent number of flavor options. I saw the TV screen advertising boba milk tea flavor, but unfortunately that wasn't available (at least at this location). They also didn't have any samples, but again, I'm not sure if that's something that has changed over the years. I was pretty surprised by how expensive two cups came out to be... I definitely could've purchased more ice cream somewhere else but I guess you're also paying for the experience? The inside of the store had this unsettling, fluorescent but dim lighting and there were a couple of small tables inside. They had a water pitcher, but it was empty. I would've preferred to sit outside but there's only one or two tables that were occupied. The trash can outside was also overflowing, so this place could definitely use a little more maintenance. read more

I would like to put a 1.5, but I am choosing to be nice, fruit flies everywhere. in the toppings. in the trash bags near the cups. half the flavors are out of yogurt, employees were on their phones the whole time, laughing talking behind the machine. didn't end up with ANY of the flavors i wanted. and had to shoo the flies off the toppings especially the mochi. just not mad just disappointment. how hard can it be working at yogurtland. ur not a lawyer, you work at yogurt land. fill the flavors. be attentive to the customers at least while they're in the store .....‍‍ read more

Very tasty, however it was annoying how the books machine was broken. The service was good nothing special. It was clean inside and that ambiance was good. read more

Very upset. The two boys with tattoos that checked me out were very rude and made an inappropriate comment towards me today. Will not be back. read more

Absolutely LOVE their non dairy options! Maddie is extremely helpful and always pleasant!

This location unfortunately does not have mini cups to sample the flavors. All other yogurt/ ice cream places let you sample.

brady and milana helped me so much with my yogurt they aren't given enough credit i wasn't able to pick and they gave me the best recommendations! read more

It's a great spot, and a great location. Good parking. Very clean and tidy. I feel like this is one of the better chain frozen yogurt places. Their mainstay, the original, tangy plain yogurt seems to be a good crowd pleaser. It's all based on weight. So grab a smaller cup if you want less, grab a bigger cup if you want more. Lol. read more

I have been coming to this yogurt shop since they opened. Service has gone downhill as has the quality. Machines are constantly not working. I was there two days ago and three machines were down. While customer service and product quality decline. Prices increase. Unfortunately, I just cannot endorse this location. I have seen them overcharge me on numerous occasions, and then try to offer me credits instead of refunding me. I don't believe this is good business. *** edit: some extra clarification. I have reached out to customer service. Because this is a franchise location, they don't have any oversight over it. Although customer service has tried to offer me rewards, they cannot offer me a refund. And when I've gone to the store to use the rewards dollars I've been told they can't use them. So there's just no solution. read more

I am a regular customer and look forward to receiving the seasonal coupons that arrive every few months. I took my child today and used the $5 UNLIMITED coupon (see photo below) which the manager Michaela refused to honor. Instead, she deducted $5 OFF which is not what the coupon reads. I ended up paying $12.87. Yogurtland, as you are sending out promotional coupons to get customers into your store and to keep loyal return customers coming back, you need to honor the language written on the coupons you send out! Terrible customer service...I will be taking my business over to Menchies from now on! read more

Yogurtland - This is the amount I paid -- as they did not honor the coupon. - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

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Update: Wish I could remove a star. I got in touch with corporate as they asked in their response to my review. I explained to them what happened and they said "We'll forward to local management and have them contact you. If you don't hear back in a week let us know and we'll escalate." I find this funny because the local management _IS_ the problem. Needless to say, local management did not contact me and I gave them two weeks. I notified corporate and crickets. Moral of the story, if you want to use a coupon, don't go there. I didn't even go there for the recent rewards on my account as I no longer have _ANY_ faith in the management there to honor their coupons... WHICH IS AGAINST THE LAW in the state of California! If I ever go back and this happens again, I'm not wasting my time on a yelp review, I'm contacting the city's business development office, the BBB, AND a lawyer. read more

They don't get samples and their frozen yogurt was really icy. Their peanut butter was not very flavorful either.

BOMB yogurt, clean shop, and nice workers. So yummy but the much healthier than regular ice cream since it's non fat/low fat!! read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

We love yogurt land! We come after baseball! My favorite toppings are gummies! ._____________ read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Great and tasty! Perfect for a healthy treat with the kids! I love the various flavors strawberries and cream! read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

The staff at this location needs better training. The young kid was not able to answer a single question correctly and deflected the knowledge to "I have to ask my manager" who was not on site, or simply "I don't know, I just work here." I have visited numerous Yogurtland locations, this encounter by far is the worst. Yogurt wise, it's all the same. But the service needs improvement. To elaborate: I inquire if the sorbets are made with any artificial flavors or colors. He replies "No, there are no artificial colors or flavors." I dispense some into my cup - and it's Cotton Candy Blue color. I inquire again asking is he sure since the color of the blue doesn't look too natural. He says "I don't know, it should be labeled on the sign" (It's not). "But there is no artificial flavor but I'm not sure about the artificial color part." I pressed on "Doesn't your store have a binder stating the info and facts for every flavor? " (Other stores does) He say "I don't know, I just work here. Maybe my manager does, maybe he locked it up somewhere, I'll have to ask him." (He doesn't). I check out. He doesn't tell me how much my yogurt cost and tells me to scan my code. I redeem a $5 value coupon from my app but he still doesn't tell me how much my yogurt cost nor does he give me a receipt. I had to ask twice how much my yogurt cost. He says "It's free" (still doesn't tell me the cost). That's not the point - I want to redeem all $5 worth but found out my yogurt weight is $4.09 and I want to know if the remaining $0.91 credit carry over to next use or it's invalidated. He says "I don't know, I just work here". "We'll, can I fill it up to $5 worth and just walk out or make a price adjustment?" He replied, "um I don't know, I just work here." Being a bit fed up, with the default "I don't know, I just work here" answer for everything, I calmly suggested "Okay. Get better training." As I walk out the door, I hear him snarkily and audibly repeat my words "get better training..." Manager. This review is for you to read. read more

Yummy fro-yo place! They had a nice selection of froyo flavors ranging from chocolate to blueberry to rocket pop to mango. They all had a good consistency and flavor. They give you sample cups to try the flavors. They had a good topping bar selection. They had fruits (my fav) and candy and chocolates. The interior was nice and the staff was friendly. It's a smaller sized location but still does the trick! They also have a water dispenser in the front as well. For seating, they have indoor and a nice outdoor patio. Will I be back? Yes read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

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Yogurtland in Westlake is your yogurt destination in the Conejo Valley. Located off the 101 fwy in the shopping plaza across from the Westlake Promenade on the corner of Thousand Oaks Blvd & Westlake Blvd. This yogurt shop has approximately 12 flavors to choose from, some of which change out periodically to allow for new flavors to come in. If you cant decide which flavor you want to fill your cup up with, feel free to ask for sample cups from the front so you can pick your poison. Whether you want fresh fruit, candy or delicious chocolate fudge, Yogurtland's got you covered. There are tables located both on the inside and the outside, so take your pick depending on the weather outside. Make sure to sign up for their rewards program to receive various incentives for free yogurt as well as a free birthday treat. read more

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Who can go wrong when going to Yogurtland? They have so much to offer and I never leave disappointed.