The ice cream was great. We love the peanut butter cups and chocolate shavings mixins. Unfortunately, the lady waiting on us didn't give us 2 love it sizes as we asked for...but she didn't charge us for them either. We enjoyed eating outside in the sunshine at the table on the patio. read more

Cold Stone Creamery - two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Very disappointed. We ordered 3 ice creams for about $27, and every single one was completely melted by the time we got them. It looked more like soup than ice cream. For that price, the quality was unacceptable. It was a complete waste of money, and there's no excuse for serving melted ice cream. I definitely won't be coming back unless this is made right. I'd like a full refund. read more

I love cold stone! The girls working Sunday 10/12 evening were so lovely! My fav is the birthday cake remix .. mmmm! & the Oreo crème flavor is to diee for. Same OG location in the Janns mall read more

Cold Stone Creamery - Birthday Cake Remix- I added caramel at home - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Came in on a warm summer Friday evening, there were two employees who were doing a good job getting peoples orders done. The vanilla with pb cups mix in was so good! We ordered the small and it was a good size to be enough after dinner, but for $9 each it should be! We did not get a cone but they looked yummy! A good place for a treat you will eat right away, just across from sky zone! read more

See all

The ice cream was pretty good! I tried one of the specials--apple ice cream--and while it was tasty, it was a bit too sweet for my liking. The portions are huge; even the smallest cup is more than enough. The service was great, though the ambiance was just average--nothing particularly special. Overall, not bad! I'd come back. read more

Cold Stone Creamery - Apple ice cream - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Coldstone is one of my favorite ice cream places to eat at. It's such a nostalgic parlor, this location was super clean and cute! I love the variety of flavors, and even though it's a little pricey per scoop, you do get a good portion. When I was younger, cotton candy + marshmallows was my to-go-to combo, but now, I like getting the cheesecake + graham crackers combo! I really appreciate the friendliness of the employees here, very kind girls who seemed happy to help. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

This review is mainly for a girl who's working today on Monday (10/7). I came in around 3 PM and was craving for some ice cream. This girl was so friendly, helpful and patient answering my questions and happily gave me some samples because I couldn't make up my mind about which one I would have chosen. I ended with some coffee/chocolate ice cream with Oreo cookies, peanut butter and almond. Yummm! It hit the spot! Thank you again for such a great service! read more

See all

Lovely girls tonight helped my group of friends last minute! McKenna, Richie, and Scarlet.

I am a huge cold stone fan, but this one absolutely blows. The cheap owners never have enough staff so you always have to wait too long. They are super stingy on extras. And they keep the freezer temperature so high that your ice cream by the time it gets to you is somewhere between a custard and a milkshake. For what? To save a few bucks in electricity but lower the quality of your product? Losers. Nothing ever changes, ever. Cheap ass owners who don't care about the customer. One look at the chairs tells you all you need to know about this place. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

I love Cold Stone's ice cream it's rich, creamy, and always delicious. Their mix-in toppings are so fun, you customize your treat exactly how you want it. However, I have to take off a star because they don't accept Apple Pay, which would make checkout easier, and there's no seating, which isn't ideal when you want to enjoy your life cold treat. Still, the ice cream and mix-ins keep me coming back. read more

Cold Stone Creamery is a classic. Good rich ice cream shop including shakes as well as smoothies that are solid any day of the year your sweet tooth is tingling. The CSC of Thousand Oaks in the Janss Marketplace mall shopping center is truly more hidden than gem and a place we wandered into post dinner and thrills at the Reign of Terror Haunted Maze. We waited in an epic line that moved at a decent enough pace though there was a server getting off right at this rush which slowed the line again. Nobody seemed to want to be here or deal with the influx in business on a Sunday night however they still served us. Unlike some other creameries Cold Stones does have a less enthusiastic selection, however they have unique flavors and toppings not to mention signature concoctions. Cold Stone's does cookies, cakes and other desserts as well, not to mention family/bundle deals for pre-order. For an everyday experience you can do a waffle cone or cup... The waffle cone is huge... A regular (Love It Size) or small size cup (Like It Size) are both great portions and they fill it to the max. You can opt in to mix in your toppings of choice with your icey treat unlike most places where you just get all those extras on top and they melt in. The Gotta Have It (large) is great for sharing and you can probably play around with more variety and flavors. You can choose from things like Cake Batter, Mint, Pumpkin Bread, Strawberry, Classic Cookie Dough, Peanut Butter Cookie Dough and more... Cold Stone Creamery T.O. also has pretty cool non-dairy options including the new Silk Almond Milk based Chocolate and Mango sorbet... Which being a picky weirdo about chocolate milk (elementary school flashbacks) and chocolate ice cream I usually go for sorbet all day unless it's some non-dairy vegany double chocolate chip (it's the chips and crunch). We enjoyed our treats in the shared patio area for the marketplace, just a few feet left of the entrance. Aside from the small serving of service it's definitely something that hits the spot. Somewhat of a stroll from most parking areas but the prices are pretty good to be honest ranging from $6.50 and up. read more

See all

My experience was unprofessional. When I first walked in, there were teenage girls on their phones, jumping around, and doing their makeup like it was some kind of party. I went there to get ice cream for my kids, and just walking in felt weird. When it came to ordering, the girl was still on her phone and giving us weird looks, so we decided to get ice cream somewhere else. Overall, it was a very unprofessional business, and I will not be going here again. read more

So we made a big change for my daughter's 28th birthday yesterday. We always have a specific cake made at 31 flavors. Well after seeing them on a list of donating to the current president we chose to make a change. Yay! It was fabulous. They made great suggestions about the best mix ins and everyone raved. The only bad thing about the cake is that it's gone. read more

When Coldstone opened, my son and I went for ice cream here quite frequently after visiting the Movie theater of while shopping. But I have to say that the quality today has declined so badly that I felt my $28 for a mere 3 ice creams was poorly spent. Not only did I have to wait too long for service because there was only one overworked child behind the counter, but also the strawberries were ice cubes barely mixed in. All of the ice cream was not only poorly mixed, but melting too. My grandkids and I will not be returning read more

The staff was very friendly and accommodating for my kids birthday cake and added ice cream and add one. They had everything ready exactly as planned as well when I arrived for pick up. I would definitely shop with them in the future. read more

After fireworks on the 4th of July we decided to grab some ice cream at Cold Stone, we ordered 2 Mine cartons of ice cream at $12.99 each, we got up to the cashier waiting for the order and when the girl came over with my order she said they had made more than could fit into the Mine carton so she said they put what was left into another container and the same thing happened to my granddaughter, we of course said thank you, that's so nice. So when the girl at the register had it totaled the price was correct at $25.98, then a second girl came over and said something to the cashier and hit a few buttons on the register, I didn't really pay attention as I was using my card to pay for the order, when we started to leave my granddaughter said, they charged you over $40.00 for those? So, I stopped and went back to the register and asked what happened? The girls were trying to tell the person who had added the additional charges that it should have been $25.28 not the $42.96 that was charged. So I thought they would have refunded me the money, but I was told they can't do that and I'd have to call AJ the owner and have him refund me the $16.98 that was owed back to me. They gave me his phone number and I called twice and left messages, he did call back and said he was sorry for the mistake and would have to check with the store and I'd have to come in the store to get a refund but he would call me to let me know when. Well it July 15th and I haven't heard anything from him. I've never had anything like this happen before or heard of a store not being able to refund your money when an error was made. I was wondering why they didn't have a good rating on yelp, now I know. Still waiting for my money back. read more

On July 28 2025 we went to the Jane's marketplace that day after looking at the movie posters right outside the movie theater and looking inside the movie theater to know what does it look like I went to this ice cream place and I thought it looked like subway because you can pick your own ice cream just like you can pick your own subs at subway I tried the birthday cake remix ft Oreo while my mom got like a cookie doh flavored ice cream I'm not too sure and I thought mine was nice but I didn't like too much of the brownie pieces cause I thought it was too sweet my mom her ice cream was too sweet so she thought that next time she will ask for a regular ice cream but we both still like it though read more

Ridiculously high price for a reg size cup $8.99!! Grandson visiting from out of country asked if he could try some & I had said yes and then I saw the price!!! Small cup really and it was soft. Won't be going back. read more

PLEASE UPDATE YOUR HOURS!!!!! Came into this location at 9:20 pm because it states online that the store closes at 10pm. When I placed my order for a shake the girls behind the counter said they weren't making shakes anymore for the night. When I asked why they said they close at 9:30 and it says online 10 pm so that's why they didn't want to make any more shakes for the night ... but there was 3 employees standing around. read more

I placed a mobile order on the app at 12:53 PM today. I arrived at the store at 1:15 PM. My order should have been ready at 1:10 PM, based on what the app receipt said. When I arrived at the store, there were 3 people ahead of me, so I didn't mind waiting. There was only one person behind the counter and it was a male employee, and there was a female employee in the back. The male employee helped the first 2 customers, and since I've been waiting for five minutes I asked if my order was ready because it was already 1:20 PM. The male employee could not find my order because it was still not made and he said he just received the order on the computer. I looked at the time and it was 1:25 PM. There is no way that the order just came in at that moment, because I place that order at 12:53 PM. So that means that he did not check the computer for any incoming mobile orders. He asked if he could help the people in front of me which is just one customer and I said that's fine because I expected for him to help me right after him. A father and son came in a few minutes before that and they were standing in line waiting. I stood away from the line because I was waiting to pick up my order. After he help the customer that was before me, he went ahead and help the customers that came after me. That made me extremely upset since I have already been waiting almost 15 minutes at this point. After another five minutes I asked if I can just get a refund. The male employee said that he can help me and create my order within 5 minutes so I waited. But this still is very upsetting considering that he should've helped me before the customers that came after me. I told him why I was upset and he apologized and said he was understaffed, and I understand that. But what I told him was that he should've taken care of me prior to the people who came after me. I understand being understaffed, but Coldstone needs to train their employees to take care of customers in the order they came in. So when I came in around 1:15 PM and my order was not made, I should've been the next customer taken care of. Especially since there was a second employee in the back and she should've came out and helped him right away. Both employees are nice kids, treated me with respect and in a calm manner, but Coldstone needs to train them on how to take care of customers in order. It doesn't matter if the customers are in person or they place a digital order. The whole point of having an app, is to avoid waiting. So this was completely ridiculous and unacceptable. I appreciate that they upsized one of my orders at no charge, but that does not make it up for the lack of training of the employees. I have no confidence at this location and I hope these employees will understand how to take care of their customers better and be more organized. Just because a customer ordered online, through a mobile app or a delivery service - their order should not be ignore or be made last just because they did not order in person. read more

Cold Stone Creamery - 6-9-2021 - Screenshot of the time I received my order after placing it at 12:53 PM. - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Sadly it's ran by young kids that don't clean or jump in to help others when there's a crowd. read more

Cold Stone Creamery - People kept tripping over this sign. Floors were very dirty. Counters too. - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

Good Ice cream, nice girl behind the counter. It's been really hot and the shop had a lot of customers, she didn't cranky, and helped each customer as they came in, including me. read more

Walked in and the most disrespectful teenage girls came out of the back. I asked for a sample and they said they were out of spoons and when I suggested that I could use a serving spoon they refused. Also the place was dirty and hot. Had to walk out without any ice cream. A huge bummer. read more

I never leave reviews but i swear our experience was a joke. We walk in and it's just silent, also the door was broken. The workers did not say a WORD. They didn't smile or acknowledge us. I even said 'welcome in' in the hope that they would realize and chime in or apologize. Again we were met with silence and awkwardness. We got our insanely expensive and sweet ice cream, and as we were leaving it was silent again. They did not say have a nice day or thank you, nothing. Like for your expensive shit, the employees can say hi and bye. We were embarrassed for them. We went 5/29 around 7:00. Thanks. read more

I know, I know... Who rates a chain dessert spot?! But I had a bad experience here and thought others should know. The Ice cream was melted before we even got it.... What kind of ice cream place operates like that?! The "heath bar" that she mixed in was basically all the crumbs left at the bottom. Because the ice cream was all melted, it even felt like they gave us less ice cream than normal. Like the other reviews have implied, it's better to stay away from this location and save your money for something better. read more

A sad cold stone. I hope they can get a little more organized and train their staff. I was a little hopeful despite the bad reviews, but was disappointed. The waffle cone tasted kind of stale and the ice cream was so sweet but like soupy. read more

Ice cream is melted and watery. I asked the cashier, she stated they're having issues with the machine and temperature controls. Sorry but you can't serve melting ice cream , that's unacceptable!!! read more

We caught this Cold Stone location on a bad night recently. Admittedly, this is the first place I ever experienced the Cold Stone vibe of creations you order up from a wide array of ingredients, mixed by the team members on a freezing block of marble. This shop has been an Janss Marketplace for more than two decades. Something was really off last week, though. They were out of waffle cones of any type. They were also sold out of mint base. Hello, it's the holidays - mint chip is popular year 'round, but I would expect it to be extra popular in the holiday season. Those were just two items I was interested in. I heard them telling other patrons about other things they were also out of that evening. We were there on a Thursday, so one would hope they were planning to stock up before the weekend. The two young women working didn't seem very happy to be there. Could it be that they were tired of telling people what they didn't have to offer? That could get old. Adored Grandson is at the stage of his teen years where he craves Cold Stone. For me, the bases are very heavy. I lean more towards preferring froyo these days. We are wrapped around his little finger, so Cold Stone it was. Too bad this location needed a management buying spree to have the best ingredients available to please their customers. read more

Cold Stone Creamery - Exterior / entrance. - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

See all

Two years later and they still haven't cleaned the damn fans! NASTY! How can anyone eat something that's made in this place? read more

Cold Stone Creamery - Giant nasty clumps of dust and crap hanging off the ceiling and whirling fan blades spreading nastiness all over the prep area and tables. - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

I went here 10 minutes before they closed, and was refused service. Please hire competent, older, staff

I'm only giving more than one star because the server was friendly. That's about the only good thing. The ice cream is SICKENINGLY SWEET. I should've tossed it in the trash after the first bite. It's been 24 hours and I still feel like I have a brick in my abdomen. Praying for a quick recovery. read more

Bad service. No one was wearing employee clothing and they were looking like chickens with their head cut off Super disrespectful as well. Not happy read more

Super bummed about the inconsistency of hours. I checked google maps at 9:15 to see what time coldstone closed and it says 10pm. I showed up at 9:45 to see a sign on the door that doesn't not match online. Haven't had a good experience with this location in recent times. Would love to see this place do good. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thousand Oaks, California

See all

I love it here! my favorite employee I don't remember her name but she has curly hair, blue eyes, and braces. She is just an absolute joy to get ice cream from. She is always so nice and smiley and she makes me want to come more and more:) I always get the Reese's peanut butter mix and it is delicious ! read more

The worst service. They handed us melted ice cream and when i told them, basically they said this is what it is.

Who's the owner? Who's the manager? There's three young ladies and they have no idea what they're doing!!!!! I ordered my son ice cream & my milk shake. She told me what payment I was taking, so I told her cash because I had enough, I swear I gave her $13 and she told me I was missing $4 I'm like no I have you $13. So told her I can use my car for the rest... she gave me the meanest look and said, "but I already put cash payment" , soooooo what you want me to do????????!!!! She's like idk. So I didn't even end up taking my ice cream and my son was crying! PISSED. They need a manager on site, this is ridiculous! Never coming back. P.S, she kept my $13 I gave her cash. You guys need it more then me. read more

Rude customer service and not worth the price. Dirty inside. The teenager working was wearing a tube top and jeans.

They did not have spoons to give a sample of a new flavor and the ice cream for BOTH was very soft, almost melting, when we got it. Do better please. read more

Love it best ice cream in the area Coffee is great Lemon sorbet is good Chocolate coffee ice cream cake is magnificent read more

Overall bad experience. Customer service was atrocious. Ice cream was normal but over a bad experience walking in that place with my kids . We will be going to baskin robin next read more