Monday night 5/25/2022 pulled up to the drive Thru and when I reached the menu board/order speaker a recording came on stating that they were closed. I looked at my cell phone and it was exactly 8:55pm. Did the Rancho Cucamonga locations hours change? Yelp states they close at 9pm. If they don't stay open until 9:00pm anymore then for the sake of your customers someone at this location should update the hours of operation on Yelp. read more

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Very bad customer service. Questions every drink decision you ask for. Had attitude handing me my drinks. Handed me burnt tater tot's that were also soggy at the same time. How is this possible? read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

friends and i are regulars here and always order the same iced matcha latte with a pump of chai. today we were told that they were not allowed to do that. after going through several people (without letting us know what was going on and just having different people jump in) they gave us our order after we paid. the manager came out to tell us that this time they'll do it but they're not allowed to put chai in matcha so next time we can't order that. while we were understanding of that, the attitudes that they gave us were not appreciated. we understand that there are certain rules to ordering, but the tone it was delivered in was not in align with good customer service read more

I go to this location 2 or 3 times a week. They used to be good but are horrible now. No donuts or a very limited selection after 3pm. They were closed last night at 5:30 when I tryed to get coffee. You order at the drive thru but when you get to the window they tell you they are out of your item & are rude about it, like it's somehow your fault. Corporate should get involved in this to turn the store around. read more

This place has TERRIBLE service! They took so long to assist me in placing my order I just decided to use the kiosk. I ordered two coffees from here the first one was a iced original cappuccino with hazelnut , the other one was nutty pumpkin and both coffees tasted like water and didn't look refreshing at all. When they last gave us our coffees the straw was broken so I asked for a new one and the worker asked her fellow co-worker form the back who was eating donuts to get me a straw when she was closed to the counter. I never come here for coffee if I were you . Come dunkin do BETTER!!!!!!!!! read more

Dunkin' - Coffee - Donuts Near Me - Rancho Cucamonga, California

Wendy is the sweetest person to start our morning off with every Wednesday at this Dunkin. We are iced coffee obsessed in itself but the amazing customer service is the cherry on top. read more

Tried a few things from here ... smh yuck Hash browns were super greasy and soggy threw them away after one bite...Not sure how u mess that one up ... the donut tasted like it wasn't real lol I don't know how else to explain plastic undertones... green tea un-sweet was the only thing edible in my order. :( read more

Don't go in unless you got lots of time to kill. Worse service in town. Too much laughing and BSing going on.

My first experience at a Dunkin Donuts was in the east coast and I couldn't be happier that it's now here in my city. The coffee and donuts are always on point and if something happens to go wrong I love how the staff is willing to go above and beyond. Gotta shout out Joel, Julian, and Joel. They were in the middle of dealing with an issue with their espresso machine and though this could have gone sideways they did their best to make sure they took care of my friend and I. Love this spot! Can proudly say I am becoming a regular at this Dunkin read more

My first time ever at Dunkin Donuts. I had a gift card and some coupons that i saw in a magazine. The experience didn't start off too great, no one greeted us and no one had smiles on their faces. Also, i don't know much about Dunkin donuts but they had very basic donuts, nothing that looked good. I asked the cashier if i could use two coupons in one transaction or if my mom and i had to pay separately. She said she was 'pretty sure it was separate'... i thought she would go ask but we just stood there. I used the coupon for a .99 coffee with the order of a donut. I got a chocolate glazed donut and an iced dark roast coffee. Handed her my gift card to which she charged $5... i said did you use the coupon i gave you. She responded, 'oh did you want to use the coupon?' Wtf! Yes! We were just talking about the coupon for five minutes. It was clear this annoyed her and I'm sure she assumed it was my fault. After she got the manager to input the order the correct way and give me a refund. She took my moms order and we waited. My mom received her donut and i received my coffee, we were both waiting for our other item for a few minutes. I finally asked the cashier if someone was going to grab my donut and she says 'i do.' ... uhm ... can i get my donut then? We wait. Few more minutes finally my mom is asked by an employee if she can be helped. She said she was waiting for her cappuccino.. he said there were no orders up and had to look back. Finally we got her coffee. The coffee was good, the donuts were not. I think the east coast can keep their Dunkin' Donuts and we can keep our hold-in-the wall donuts! read more

Dunkin' - Chocolate glazed donut and iced dark roast coffee with waaaaayyy to much sugar! - Donuts Near Me - Rancho Cucamonga, California

Just left here, opted for the drive thru because I was lazy and didn't want to get out the car. There were about 3 cars in front me. They took the order quickly , the line moved relatively fast . I just ordered 10 doughnut holes :powdered and glazed nothing too fancy . Got to the window, the staff was nice and friendly. The doughnuts were okay, i sorta tasted a little bit of an after taste on them. The powdered ones were completely covered in powder which was good but some of the glazed ones didn't have too much glaze on the doughnuts ,but overall minus the random after taste my experience was good. Would go back, I've never tried their drinks before so next time I go I would like to give their drinks a try. read more

Dunkin' - Some of them didn't have much glaze. But overall was okay. - Donuts Near Me - Rancho Cucamonga, California

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I have visited this store on a few occasions now and each time they are limited in the selection of doughnuts. So, I guess you have to get there early morning for more variety. The young lady that help us was nice, explained the limits of what they had, and had us in and out rather quickly. The doughnuts were fresh, the store was clean & quiet. read more

Dunkin' - Doughnuts from Dunkin. - Donuts Near Me - Rancho Cucamonga, California

If I could give zero stars, I would!!! Horrible experience today. First let me start by saying service is absolutely a fail. These kids hate their job, and look miserable. No greeting, didn't even know who was available to help me order. The girls never made eye contact, when I asked for help, they couldn't even look at me to respond. Like at least say I'll be with you in a minute. The worst part about it was that this place is unsanitary. I need to figure out how to report them. As I was ordering I noticed there were a couple flies inside the display case. When I brought it to the girls attention, she responded "yeah that's normal, we just need to spray". What does that even mean??? Then she asked me what else I wanted. I told I didn't want anything and that it was disgusting that they were selling food that has flies walking over it. She ended up waving the flies away and put the tray of donuts right back in. Disgusting. At least throw away the donuts that the flies were on. I walked out, no donuts, no coffee. I cannot support a store that has no care for their customers health. read more

I had a free $5 promo, which is the only reason I visited Dunkin. My past few experiences have been just barely okay, meaning the coffee drinks were acceptable, but the donuts are not my type of donuts. I don't know why I just didn't use the free $5 on my iced latte today. WHY did I feel the need to get two breakfast sandwiches that ended up being rubbery among other strange textures: the bagel, english muffin, egg, meat--all unusual. The three of us (very hungry, by the way) took a few bites and were done. Even my cat wouldn't eat the egg. The beverages aren't stellar enough for a return visit, so it looks like today was my last time. Dunkin, you get no more chances. read more

No point ordering ahead here! Placed an early morning pick up order on the app. When I got there, they had a sign at the front doors that it's drive thru only. Hop back in my car and they tell me they don't have my order. Showed them my app with the order, but the manager repeatedly insists to the worker they don't have my order! My card was charged and I had to keep showing order on app. Manager rolled her eyes and finally told worker.. "well she can't hold up the line so have her pull into the parking lot!". Very rude and worst customer service ever! read more

This is not the best place to experience DD. During my travels, I remember DD tastes better and overall experience... better than coming to this spot. I believe this DD needs a sink either on the side or behind the front counter top. Extra drinks left over from orders were dumped into the drain on the ground. Hope DD can take a look at the flow of the stations and improve by adding a sink b/c it looks pretty bad just spilling excess liquid into drain on the ground level while bending over or crouched down with customer's cup in hand. Just doesn't look too appetizing from my personal point of view. read more

Okay, I get it now. 2 stars it is. Listen DD, I know you guys are new in town but we don't like poor customer service around here (don't believe me just check out Chronic Tacos reviews). Your coffee is delicious. 2 stars for that. But it's not so delicious when its causing me to be late for work. 4 times I have waited in your drive thru for 10 to 15 minutes for a coffee. Today it took so long I had to cancel my order and leave coffeeless. I have 2 kids... one of them is a toddler. Coffeeless is not an option. And on top of that, every single employee I have encountered has been far from friendly. You gotta do better guys. read more

Horrible experience this morning. Had my order interrupted mid sentence by Wendy the manager who was having a meltdown over a 30 sandwich order. Proceeded to tell everyone on their way to their respective jobs that it would be 30 minutes for hot food. The nice guy taking the order explained the situation and stayed calm about the 30 sandwiches and then she beamed in on the middle of me ordering after I asked if bagel bites would also take 30 minutes. The young guy apologized profusely on her behalf. Wendy clearly couldn't keep it together as I got to the window and she yelled at the staff to hand her drink trays. I was super embarrassed and appalled for these kids taking the order when this grown adult couldn't hold it together. read more

Disgusting as fuck! Snackin bacon was like 3 pieces and burnt as fuck. The hash browns were burnt as well, I put one in my mouth and immediately spit it out. The taste was so odd, I can't even describe it but I know what a hash brown should taste like and that's not it. Everything was just horrible, the only thing that saved this order was my strawberry coolatta. I'll never order food from here again smhhh. read more

Not even a star people here are so rude not even the basic greeting ! I don't know who the hell hire them but they are all rude and this is nearest Dunkin' by my house a worker name Wendy didn't even say thank you or nothing worst customer service!!!!! read more

Dunkin' - Didn't even get my order right - Donuts Near Me - Rancho Cucamonga, California

When I went, there were two flies landing and doing their business on the glazed doughnut holes. I told the cashier who replied, "Oh yeah, there are a lot of flies recently", without batting an eye. As a customer, I would like to have seen the cashier throw away the fly-touched doughnut holes, because as a person who also works in the food industry, I feel that that would have been the most sanitary thing to do. If there's anything I learned today, it's that the top shelf's doughnuts have a high chance of having unconsented touch by none other than the most unwanted housepet: flies. :'( read more

As someone who has been to many Dunkin' Donuts all over the country, I'd say this location is just average. The interior is beautiful and well kept with lots of seating options. The donut display is always full and the coffee is delicious. (The real reason you go to any DD is for the coffee, not the donuts anyways.) However we've been to this location twice and both times had issues with our orders. We paid for 2 orders of hash browns and both times received only 1. While they were quick to resolve the problem, it is a bit annoying to have the same problem happen multiple times. The staff seem to be working out kinks with ordering and also filling the orders. Hopefully they get the kinks out soon. read more

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Thank you Dunkin! For the nice surprise, heart shape donuts so cute. Wendy was very pleasant and our order was perfect!!!! Coffee and latte was hot!! read more

Dunkin' - Assorted donuts no maple bars. Yummy! - Donuts Near Me - Rancho Cucamonga, California

We were attending the BNP Paribas in Indian Wells but hotel prices were crazy, so we opted for a bit of a drive for a cheaper hotel. As we were leaving early and need to get bfast in the go, Dunkin was right across the street. Food was served hot and delicious. Service was very efficient and friendly. They actually remembered us from the previous day. Location was clean and well maintained! Good job!! Keep it up!! read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

While my car was in the local shop for tire repairs, I stumbled upon this Dunkin' who were extra accommodating. Especially when I had a mini study session with my students via online. While at Dunkin', I enjoyed their Green tea and Omelette Bites (2x). There a nice ambience of Holiday meal while I work and study. They had a plentiful of charging ports and free wi-fi. Thanks for the hospitality! read more

We used to come here pretty much daily just for a morning pick me up but since the COVID outbreak, they've pretty much ignored safety protocols. Masks are often worn around the chin or leave the mouth fully exposed. People without gloves are handling food. Today was the end of it when an employee wiped her nose with her bare hand and then proceeded to wrap our bagel. No, no, no. Done, done, done. read more

CHECK YOUR CARD!! (Edited): The name of the receipt was Ayanna but it was brought to my attention that Ayanna was NOT the one who did this. Unfortunately I don't have the name of the girl who did this but in my opinion, she's gotta go. Hopefully management handles her accordingly. I'm correcting this bc I wouldn't want a good employee like Ayanna to get in trouble for my review. Here's the thing, I love Dunkin's donuts & matcha lattes. So, five stars for that. But this review is for Ayanna. I don't know if this is her first job so I'll be nice. Drove back 2 times to get my card back. I'll take accountability for not checking that my card was returned to me in the drive thru. When I realized I didn't have my card (10 minutes later) I called them. They said the name of the card and confirmed that it was there. My card is a pretty distinct card. So like any rational person, I thought they would hold my card until I got there. I go through the drive thru again to get my card and Ayanna says, "OMG I lost your card. I swear it was right here. Do you want a free drink?!" NO AYANNA I DONT WANT A FREE DRINK, I WANT MY CARD BACK. I'm pissed at this point. I leave to cool down because I'm LIVID. I get home to call and cancel my card with my bank. I take a quick look at my card statement & what do you know?! MY CARD WAS SWIPED TWICE!! Brace yourself people... it was swiped twice at dunkin! My transaction was $6 and the card was swiped twice for $15. So much for cooling down LOL I call them again. They said, "oh yeah, my coworker lost your card but we found it! It's here!" I let her know the card was swiped twice. I go inside this time and Ayanna comes up with my card saying she refunded me for the one transaction that was accidentally swiped. I corrected her and said the card was swiped TWICE. She said "oh! I didn't know". YOU WERE WORKING DRIVE THRU. HOW DID YOU NOT KNOW?! I saw she was young and "apologetic" so I told her to be careful. So here's what I noticed. The first time I went back in the drive thru, the car in front me handed their card to the girl for their payment. When she returned their card, they gave the card back. Almost as if she gave them the wrong card?? I advise everyone to double check your card when you go here. read more

Delicious donuts and coffee. Enjoyed the order online app. Our iced lattes with almond milk, one with hazlenut and one white mocha was super delicious. Loved our strawberry and vanilla sprinkles donuts along with our maple and Boston creme donuts. This place is cute inside with Christmas tree, poinsettia, and snowflake decors. Love the selfie contest to win 1 dozen donuts. All are warm, welcoming, friendly. Jimmy was the best! Excellence all around. We will come back here again and again. read more

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Ordered from DoorDash. Food was absolutely disgusting, had to throw it all away. The meat in our breakfast sandwiches was undercooked. The bread was overcooked and stale. The hash browns were soggy. They didn't include a straw with our drink. On top of all that, they forgot two of our items. The employees here must be real incompetent. I would not recommend. Health department needs to check up on this place.. read more

Stale donuts, nasty coffee. I don't know what the hype is about these donuts they're junk dry and like Afghanistan old bombed and depleted. The mom and pop donut shops are killing big business donut shops. read more

GARBAGE! GARBAGE! GARBAGE! First time ever at a Dunkin' Donuts... And now I see why. I ordered a latte, hot chocolate and donuts for my niece and I as my weekend cheat. The hot chocolate was fine but the "latte" was complete GARBAGE. It taste like a cup of old coffee with some off brand creamer in it. Absolute S$&T. $6 to drink a cup of warm S#&T. It was terrible and left THE worst aftertaste... as S@&T probably would. Also I PAID for a GLAZED donut for my niece and they replaced it WITHOUT permission because they were out. Never mind contacting me or having the driver reach out to let me know. WTF?? How very rude and disrespectful. Will never get anything from this place again. No wonder your rating is so f@&$ing low. You literally suck! read more

Obviously there is something wrong here. Your 2 stars on Yelp! should have already kept me from coming here. Forgetting items is a honest mistake. I get that part... I did drive thru. Went back in to ask for my missing items and left the store feeling like I did something wrong. I shouldn't feel bad about doing that because thats what paid for. Instead I was greeted with a snarky remark & a "get this guy out of my store" type attitude. Nothing wrong with the food and drinks btw..Oh wait nvm they messed up my order too!!! I ordered bagels and they gave croissants. I said unsweetened vanilla and they gave me the regular. We could tell in the car that there was tension prior to ordering. Your personal/work problems have nothing to do with me. I don't expect you to leave room for some negativity with my cup of coffee. No thank you. I'll take mine with regular positive cream. I used to joke around saying who in this world chooses to get Dunkin Donuts? To those who ask to get Dunkin' I will forever and always reply "Who TF gets Dunkin' Donuts?!" Unless convinced otherwise. Horrible customer service. That's always the last straw. read more

I been to Dunkin' Donuts on the east coast in NY & Philly and the way they run the business is exactly the same as far as customer service. Let me explain I been in California all my life and we're spoiled people we want everything on a silver spoon with a red carpet and TMZ right there to take a picture. On the east coast people are rugged and don't care about the picture or the hype they just want a sandwich a donut with some coffee and they good. As a consumer and I totally u defat and each of you with your reviews on here. For Dunkin' Donuts to be successful on the west coast and especially in Rancho Cucamonga they must Rainer there services to the consumer. Empathy and patience usually wins. I know they will get it right as long as they learn as they go and adjust to us. Other than that I'm enjoying the sandwiches and bagels thank you read more

Today is officially the last time I visit this Dunkin.. I've tried to be patient because I know that we're understaffed everywhere but the inability of employees to even reas the order correctly is ridiculous .. I ordered a cold brew w/ less ice & it's full of ice which gives me a water down drink by the time I drive to work.. munchkin donuts which I always order & I requested at the window to get all powdered & the drive thru worker told me that they don't sell powder donuts .. like what? I buy them all the time ... my hash browns are so burned they're black & I'm throwing them away.. in other words don't come here unless you tryna ruin your own morning .. this is not the first time I go through this here maybe like the 5th or 6th... & now I see I should've took the time to read previous reviews in the past. read more

Their matcha latte was bland and the cup wasn't full. The donut was fresh and chewy but barely any glaze. The drinks are decently priced. Not sure if the coffee is good but I don't really drink coffee. read more

Don't waste your time they are probably out of it. This store is always out of everything. I understand certain things are low on stock but it happens way too much. Not only that but the customer service at this location is horrible. The employees treat you like you are an inconvenience to them. If I could no star them I would. I hate writing reviews like this but seriously if you don't have the product don't open and then the employees don't have to work. Seriously learn some respect or go work somewhere else. I have worked in retail before and have had to deal with rude customers but when you apply to work there you should understand you have to deal with people. I like this location at first but I'd rather take my business back to another locations. read more

I ordered a iced of cappuccino with 5 caramel swirl and a shot of espresso, when I got my drink It looked fine but a couple minutes after the foam disappeared the drink was less, all that extra foam was unnecessary and not worth the $6 I paid.. Dunkin do better!!! I'm so disappointed that I drove from chino hills for this mess, unacceptable. read more

Dunkin' - I ordered a med Iced Cappuccino and this is the outcome - Donuts Near Me - Rancho Cucamonga, California

I love this dunkin!! The manager Aoni (sorry if i spelled it wrong) is so friendly and is so so accommodating if there is ever anything wrong with our order which hardly ever happens. The whole staff is friendly fine has lots of energy and always make feed my coffee cravings to perfection!! read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

Every single time I come here, the customer service is absolutely horrible. You can tell the employees don't want to be there and act inconvenienced by one question. They respond with such attitude and annoyance. They rush through taking your order and have messed up on my order a few times, too. I continue to be more and more disappointed by every visit and will probably stop going to this location from now on read more

Donuts are not fresh. Bought a dozen the other day and every one of them were hard. Coffee is inconsistent every time I order the same signature latte they taste different. Avoid this place and go somewhere else read more