Nice experience here. I usually get cake donuts not glazed so I got double chocolate and white glaze on chocolate. Staff was nice, about 3 ladies working. It's a cool place and I'd say Stop on in! read more

Dunkin' - White glaze and a double chocolate ! - Coffee & Tea Near Me - Flagstaff, Arizona

We ordered mobile order , drinks were made quickly, I didn't quite care for my drink and my wife needed to add stevia to hers. We had a free sandwich for breakfast that was devoured before we could take a picture of it. We didn't go inside but building looked clean. read more

See all

We stopped here today at 4 PM after driving from Las Vegas, we are headed to Phx. We stopped for coffee and a break. We waited for an employee to clean the bathroom. She cleaned it and locked it when she knew we were waiting for the bathroom!! We are customers! Customer service is lacking, unbelievable! I asked her why she locked it when she knew we were waiting and she just stood there. We walked out. Wow. read more

This location continues to lack any customer service & the staff is often rude & condescending. They always leave the side door locked; which is a safety hazard. The dining room is always dirty & they couldn't care less about their customers. Today we decided to give it another chance & observed the staff to be avoiding eye contact, throwing food bags on counter, every staff person looked unhappy to be there. I grabbed my order because it was sitting in the mobile window ( which no one was managing) & got a disrespectful girl giving me an attitude. I showed her it was mine & she got even louder bringing attention to herself & me. How embarrassing that she cannot just say sorry we're behind & have a great day. The entitled attitude & lack of care made me decided never again. read more

Vanilla creme donut once had to be returned with refund because of not enuf creme. Other times....where is the creme in the creme filled donuts? read more

The people that work at this location are incredibly rude and extremely unhelpful. I asked Justina multiple questions and she just walked away. read more

A bit chilly outside so that calls for some hot chocolate with whip cream. Was about $2.50 read more

Dunkin' - Hot Chocolate! - Coffee & Tea Near Me - Flagstaff, Arizona

One thing that frustrates me is when people lie and make up "policies" simply because they don't want to do something. Manger at this location refused to put choc frosting on a old fashioned cake donut when they're is usually a choc frosted old fashioned available. Seems a logical request and is something another manager at a Scottsdale location advised me to request when they're out of the chocolate frosted. This person sited that it's a Dunkin Policy "that they are not allowed to alter the donuts once they've come out." The other two employees seemed to want to help as it wasn't a big ask, but she shot them down immediately. She shouldn't be in management if she isn't going to lead with good customer service in front of the rest of the employees. read more

Ran in for some donuts. Sadly the glazed munchkin donut holes were not even half glazed. Service was good! read more

We were looking forward to our afternoon snack of chocolate cream filled donuts. So disappointed when we got home and bit into them only to find a minuscule amount of chocolate! C'mon Dunkin - you can do better! read more

Refined to sell me three dozen donuts because of production needs. Rude and extra slow service. I won't be coming back.

Well, the bar is not very high for my coffee experience. You come in, you order, you get your coffee. But Julia was so great that she prompted me to write this review just to praise her. I had a coupon on my phone and my phone threw a tantrum... ugh... However, Julia was great. She was patient, helpful and had a great attitude throughout. It was not busy at the time, otherwise I would not have held the line, but still... Kudos to Julia! read more

It's hard to go wrong at Dunkin' honestly. From the donuts, to the hot breakfasts, to the coffees, it's all delicious. I just recently tried the frozen hot chocolate and OH MY it is good but so sweet! They tend to have great coffee deals in the afternoon if you can hold off on your daily coffee for the morning. The only downsides are that this location doesn't have a drive thru, and many times I've gone the lines have been very very long. To help this, I recently just added the Dunkin app on my phone so you can mobile order ahead of time, and then just walk in and pick up your order, so that'd be my recommendation especially if you're in a rush or impatient to wait through a long line. read more

Dunkin' - Iced coffee and a Boston Cream donut - Coffee & Tea Near Me - Flagstaff, Arizona

The Oreo donut was not bad for a specialty donut...it was a little on the sweet side but, duh, its a donut. Its gonna be sweet. Also tried the Chips Ahoy Crunch donut which I preferred since it had a chocolate base. Definitely gotta try em though. The restaurant had plenty of seating, only bad thing was most of the tables were dirty. Customers shouldn't have to clean tables. We don't work here. read more

Dunkin' - Oreo Donut - Coffee & Tea Near Me - Flagstaff, Arizona

Closed at 7pm, but doors were locked by 6:57pm. I know I was cutting it close, but really was looking forward to Dunkin and highly disappointed the staff closed early. I worked in service and I know it's great to multitask and have end of day closing cleaning duties, but if store hours are till 7, you should stay open and not lock your door and barricade it early. Staff just stared at me from the window, couldn't even wave or say sorry we're closed. read more

I usually order at campus but I wanted to try Dunkin' ordered a matcha (tasty), donut (okay) and finally a bagel with cream cheese...only there is No cream cheese it just looks so sad read more

Dunkin' - Bagel with Cream Cheese - Coffee & Tea Near Me - Flagstaff, Arizona

Fast service and pretty nice staff. Hard to go wrong with Dunkin. I'll bet the fireplace is nice in the winter.

I'm a frequent Dunkin' visitor, not necessarily because I think they have the best donuts or coffee, but because it's convenient and I LOVE the app. I can order on my phone and walk in to a line of 10 people and just grab my items and go. I don't even have to open my mouth to say a word and what I want is right there at the pickup area. I typically get a coffee, a couple bagels and a couple donuts for the crew. After 200 points on the app, you earn a free beverage of ANY size. It's really easy to accrue those points. We often drive up from the Valley and stay at a hotel just .5 miles down the road, so this is a quick mini drive or walk to grab something in the morning. There's even a cute fireplace inside if you plan on hanging out for a bit. read more

We ordered 2. As we started back on road and began to eat, my husband noticed that there was NO HAM! We paid for grilled cheese with ham. We were overcharged for what we did not receive. My husband wonders if they did this because I'm black and he is white. This was a terrible experience. We will not return and will alert our network of friends. read more

Dunkin' - Does this grilled cheese look like it has black forest ham in it? - Coffee & Tea Near Me - Flagstaff, Arizona

This is the largest Dunkin' Donuts that I have ever seen. The donuts were fresh, and the service was friendly at 6am. Our coffee tasted great. The place was clean, as were the bathrooms. Stopped in to get donuts and coffee before heading out for a long day on the road. Everything tasted great. Good stuff! read more

Fast and friendly. I went here because they were the soonest coffee shop to open in Flag. No complaints at all. The store is very clean and I got my coffee got and tasted great. read more

Absolutely love this place but one located in Flagstaff AZ needs to get rid of their old donuts instead of selling them, that will lose them business read more

Coffee is great, customer service is friendly, they need to work on making the bacon crispier when you ask for it

Love coming here! So speedy and great service! I forgot my wallet at home and was able to use Apple Pay! read more

Dunkin' - Coffee & Tea Near Me - Flagstaff, Arizona

One star for getting the cream cheese right. Ordered an everything bagel, toasted, with cream cheese to go. Got a mile down the road and opened it up... plain bagel, not toasted, with cream cheese - WTF! Looked at the tag on the bag, and sure enough it was listed just as I had ordered. How can you screw this up this bad? If you want a bagel in Flagstaff, go to Biff's; the only reason I stopped is because my son was hounding me for a donut, thought it might be a nice treat for him... nothing but a trick for me. Lame. read more

Not sure what is up with this place...likely crappy management. They never have any product worth buying past 2pm, so why are they open for several hours past? Why don't they ever make more product? It's like they sit around doing nothing expecting people to cave once they get in the store and buy something they end up taking a bit of and then tossing... come on corporate Dunkin! Get your crap together with your flagstaff store. Train your staff, including your managers. read more

Called ahead to ask some questions and the employee was friendly. Came in and the store is nice. Hung out on my computer to study. Have chargers, bathrooms, and good coffee. Can't ask for much more. Would probably bring a jacket next time as the people coming in and out makes it kinda cold. read more

Dunkin' - tables and chairs in a restaurant - Coffee & Tea Near Me - Flagstaff, Arizona

Always makes amazing drinks! I love using the app to skip the line! My drinks are always great, and the employees are always nice! Parking can be alittle crazy cause of the Chick-fil-a but there are usually always spots to park. read more

Flagstaff is magical. People are nice, places are clean... Even the Dunkin Donuts is great! This looks like a new Dunkin Donuts. It's very modern. Large seating area, even a fireplace on the inside!! Bathrooms were clean too, which was a bonus! The donuts and bagels were fresh and beautiful. I grew up in Dunkin Donuts, and very recently was just in one in New Jersey. This Flagstaff location is the Rolls Royce of Dunkin Donuts. Really. My #5 on Sesame was tremendous, and the dozen donuts that we brought for the road trip were fresh and delicious. Now that I'm sitting in LA and writing this review, I find myself saying... It's only 7 hours away... Hmmm... Get there! read more

See all

Had breakfast here on Friday morning and the floor at this place looked like a dirty hurricane hit it. The day was windy, windy enough to break glass on a door. Ordered the chicken sausage sandwich with seasoned hashbrowns and a coffee, plus a donut. Breakfast sandwich was good, the hash browns tasted seasoned and the coffee was good enough. Staff was ok. read more

See all

I am from Boston, known as the homeland of Dunkin Donuts, so I consider myself an expert. Without a doubt, this has been one of the most positive experiences at a Dunks in a long long time. For starters, the employees were friendly, efficient, and accurate. The store was stocked with everything I may need and it was extremely clean. I appreciated the fireplace. I ordered a donut and I don't know if you make them differently in Arizona but they were soft and fluffy like I've never tasted before. My coffee was made perfectly. My croissant was so soft and buttery and the cheese was melted perfectly. Often times they give you a sandwich with cold cheese but not here! My entire party of 6 had an equally great experience. We are so impressed! This should be the standard for all Dunkin' Donuts. We are on our way out of town but I would come back if I could. read more

Can get a cleaner look. Long lines. Coffee was brewed fine and donuts seemed fresh but employees need more enthusiasm and zest to show customers there is life here. The vibe was boring and quite dull in here considering it was morning breakfast time. read more

I got a dozen donuts. Donuts were probably left over from the previous day. If not, I am not sure how to explain it was dead cold, and not fried in the morning of. That was out first time, and the last time. read more

Dunkin' is just one of those places that you have to eat at simply because it's Dunkin. When I'm hankering for a donut it's my one stop shop. The coffees here are delicious and the Coolatas are my favorite drinks to order. On the other hand, though, the food isn't always the freshest. I understand that later in the day, donuts won't be made fresh all the time because less people are coming in for them. However, if you order any of the "made on request" hot snack items, like the breakfast sandwiches, then you'd expect them to be warm. The last few times I went, my food was always undercooked or cold, even when made right then and there. Staff can also be iffy at times. Some days I have amazing customer service, at other times I'm rudely rushed to grab my things and go. Overall, though, I will always go back because as I previously stated- it's Dunkin Donuts. Sometimes you get mixed experiences, but nothing has ever turned me away yet. read more

Their coffee is really a hit or miss. The last two times i've gone I got almost the same drink: iced coffee with whole milk and a caramel swirl and an iced coffee with whole milk, toasted almond flavor, and a caramel swirl. Last week it tastes like boiled carrots (like in a pot roast). Today it tasted like cherry powdery medicine tablets. When it's good, it's good, but it's rare to get a good coffee. Still undecided if i should keep going. read more

Was glad to see them finally come to town; Been in personally a half a dozen times since they opened, my kids are in almost every week day. The location on Milton is perfect for coming and going from NAU. Even though there is no drive thru which would have be nice there are seats for about twenty five or so, inside with a gas fire place where one can sit, and watch the fire and the snow. During the rush, the staff is friendly but you can tell they are still trying to get it all together. Today it is snowing, had some time to wait so I went back to DD to do a little work online via their free Wi-Fi. It was quite so I asked the manager why they did not offer the French Cruller topped with maple frosting, like they do in NY and Boston?...his almost instant reply was "Oh that sounds good, I can do that for you if you like" He did and it was great!...way to go your great product and customer service really helped win the establisment 5 Stars in my book! read more

See all

Walking into this establishment I was super excited for my meal. After being really acknowledged by all the staff they decided to then scream at me and tell me that they do not have a jam. Jam. read more

The curbside pickup is a joke. I waited in my car for 20 minutes before just walking in to get it. I came in and three employees were just standing around with no customers in sight. No one could run it out like I selected on the app? Then, they bagged the two items on my order separately so I had to come back in and get the other. Weird. I'm not using the app again. If there are other donut places in Flag, just go there. read more

You can order 50 jelly filled donuts here, but you can't order any good donuts, i.e., Boston Creme or any Chocolate glazed donuts because they're all out. Hmm!. Maybe forgo making jelly filled donuts that nobody likes and make donuts that people eat. WOW!! Then you might not have a 150 turd filled donuts left over each day. read more

The newest location by the mall is a total joke. A handful of teenagers who are highly undertrained. From my first experience to my last- total trash customer service skills read more