They wouldn't honor the free refill to refill an iced coffee as long as you haven't left the lobby. I've never had a Starbucks tell me I couldn't get a refill of iced coffee and I work most days on my computer in them. She eventually did on my second attempt when I showed her the Starbucks policy online on my phone. I tried telling her politely the first time up and she just kept telling me no despite trying to explain the policy. read more

A standalone Starbucks in Flagstaff; Starbucks has become our favorite pit stop on road trips. From the instant we entered this location, the atmosphere felt warm and inviting--just what you need after hours behind the wheel. The staff are friendly and communicative, the coffee is consistently solid, and the overall vibe is welcoming, making it an ideal rest stop for any traveler. We'll certainly be returning on future journeys. read more

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I like this Starbucks by the mall. It's easy to get to and it's got a lot of people working. It's usually lightly busy but the line always moves fast. I always park and walk in and not wait in a 10-15 min drive line wasting all my gas. It's spacious inside with lots of tables and good internet. The baristas are always polite here. Today I felt Christmassy and got a peppermint latte. I get half and half as my steamer so it's called Breve! I always use my app to get my stars too. This is a pretty Starbucks inside. It seems new and nice and cozy read more

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While I normally go to the Milton location, I've never had any issues at this location while getting my refresher beverages. My daughter loves the coffee here too. Neither of us ever experienced any issues with ordering or how we are treated. It's a lovely large location that seems to be well stocked in products as well. Easy to access location, friendly employees and great drinks! Highly recommended read more

Starbucks - Coffee & Tea Near Me - Flagstaff, Arizona

This and the Milton location are my favs, this one for mornings and Milton for evenings. Staff is excellent, well run even in the face of a rush and 1/2 the espresso heads available. Very friendly and courteous with impatient Satrbuckers who were running late to work. They have a very high rate of first time makes and are always friendly and approachable. This is the first store where I've seen more than 2x Black Aprons working the same shift, this time 4! 4 Black Aprons in one shift, unbelievable . The vibe is relaxed and the music is just right to be able to crank out some work which requires some concentration. read more

Starbucks - Coffee & Tea Near Me - Flagstaff, Arizona

Was our first stop this morning. Coffee for me and a hot chocolate for my wife. They had fresh pumpkin bread slices and the blueberry muffins. The muffins looked undersize so I got two. Starbucks is always dependable to get it right. No matter what city you are in. I drink Starbucks at home. read more

Starbucks - Front door - Coffee & Tea Near Me - Flagstaff, Arizona

Very nice and newer location, very convenient smack in the middle of Route 66 running through Flagstaff. Nice drive-through service, never a long wait. read more

Love this location. All of the workers here are very nice and friendly!! I enjoy coming back here :)

The manager Issac customer service is really bad, will never go there again. They screwed up our orders and was only willing to remake 1 of drinks . I called him and he just laughed like it was funny. So I guess I just donated my money. read more

Really wonderful service from Bremer (cashier) with great awareness of ingredients for allergies! Made great suggestions! Good environment, decent Wi-Fi and a good overall vibe. Employees are upbeat and cheerful. Local coffee house feel despite being a Starbucks. read more

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After a hot day hiking in the hills, this Starbucks was a welcome oasis to rest and rejuvenate. There is a small parking lot but it seems to be large enough. I think they do a major drive through business here as it is on the way into Flagstaff from the east. As usual, my high expectations were met. Four different coffees and four very satisfied customers. Two cold brews, one nitro brew and one hot latte. This Starbucks has a spacious interior with space to work or relax. The barista was very efficient and our drinks were all served quickly. The drive through consisted of a steady stream of cars the whole time we were there. I am always pleased with Starbucks. read more

Starbucks - Wall art. - Coffee & Tea Near Me - Flagstaff, Arizona

My daughter and I stopped in for a drink this morning. The barista who took our order was so nice, and when we got back to our car, we were delighted with the flowers and hearts someone drew on our cups. Nice extra touch! read more

This was a typical updated Starbucks, I don't know the history so it could be new or just renovated. We stopped in for coffee one morning on our visit in Flagstaff, the staff was nice and the girl behind the counter was very chatty. They had a lot of merchandise in the middle so it made it a challenge to navigate with other customers. It was okay, that is all I can say about it. read more

Starbucks - Inside - Coffee & Tea Near Me - Flagstaff, Arizona

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First of all I have NEVER been treated with so much disrespect at this Starbucks...rolling eyes and a shitty attitude because they forgot this and that and gave us someone else's sandwich ... every Starbucks we frequent we ask for 3 small pup cups cause our big dogs love them...but this time was a joke...she asked rudely "what else are you waiting for"...we responded "pupcups" eyes rolled and given this pitiful order...not cool yo...not cool...get me the happy people at the window who know wtf they're doing. read more

Starbucks - Joke of an order ... we say we have 3 big dogs just so they know..we come here for them and us. - Coffee & Tea Near Me - Flagstaff, Arizona

Pretty standard Starbucks. Staff was friendly. Just got a large Pike Place. Recommend. read more

Sure it took long but Starbucks hits different. I had one of the new refreshers and it was amazing. read more

Out of 3 orders, they did not get 1 correct. No decaffeinated coffee because they did not want to clean the machine again.

The staff here is super friendly and helpful. I had a large order but they made all the drinks effectively and efficiently. They even helped me take my drink to the car, thanks Zoe! read more

Starbucks - a cup of coffee and a donut in a car - Coffee & Tea Near Me - Flagstaff, Arizona

Fast, friendly and I don't think we've had a wrong drink even once- we've come here quite a bit so that's pretty great. I will say I never go inside, it's drive thru all the way so I can't speak to the interior. One day my wife even forgot her wallet and was panicking over it, digging through the change in the car but the sweet barista let her slide and gave her her coffee for free. read more

This is a very nice Starbucks with nice views of the San francisco peaks in the back. My Barista, Clint, makes my top ten SB Barista list. He even gave me numbers for a taxi. I subtract a star since they closed down the indoor seating. read more

Pulled into the drive through at 0624. They told me they now open at 0630. I would have no issue parking in the lot and waiting but the female told me to go to a different location. Not so friendly and I'm glad Dutch Bros is right around the corner. Open early and definitely better customer service. read more

Waited 15 minutes in the drive thru line, asked for a hot coffee and got a cold coffee by the time I reached the window.

Love this place!! Customer service is amazing, drinks were served in a timely manner. Very fun place!

Went to this Starbucks because it was very close to our hotel. Ordered the drink that I always order with my mom. We asked for 8 Pumps Chai and they put none. They didn't follow the order. We used mobile order and I waited 15 mins for my drink and it was disgusting. They need new employees or to get shut down.. it was so annoying. Very Dissatisfied and Disappointed. xo, ari read more

They keep getting orders wrong at this location. I'm already not a fan of Starbucks, to be fair. But when you ask for sugar free cinnamon dolce & they're out & don't tell you & just change it to sugar free vanilla & add extra whipped cream when you asked for none it makes it so my diabetic self can't even drink what I paid for which sucks. I keep telling myself I'll stop getting things here but I've got a friend who loves Starbucks so we go here sometimes for them. Their order was at least dairy free which is great since they're lactose intolerant but they've had some issues with messed up orders & getting sick too. To be fair my order had some specifics & the few things were written down for them, for their convenience but they weren't busy so I don't understand how so many things could've been wrong in this order. Sad. Was looking forward to coffee but Starbucks isn't a fav so maybe I'll treat myself to a local place which is my preference. I'd have given this a higher rating had they communicated the changes with the syrup or etc, or preferably verified things in any way had something been confusing. *Cries in caffeine withdrawal* I'll get an energy drink & it'll be fine but this would've made me so sick & kicked me out of ketosis had I not read the label before taking a drink. That's not okay & really could've effected my health. read more

When in Flagstaff, I start my day off here. Have to get the fuel before the road! Get here early to avoid the crowds.

We waited over 35 minutes for 2 drinks!!! Never ever has this happened at Starbucks. The few employees were friendly and were hustling but definitely not enough staff at this location. So ridiculous! The baristas maintained smiles after being told off by several customers. Not their fault but DO NOT come here if you're in a hurry. You will wait a long time. read more

There is something about Starbucks coffee that makes the rest of my life, well, at least the following 2 1/2 hours at least 300% more productive. I could have just as easily taken a nap this afternoon but rearranging my house will do just fine. read more

Starbucks - Coffee... black and bitter I love this place! - Coffee & Tea Near Me - Flagstaff, Arizona

I think I'm done with Starbucks. The young woman taking my order was surly and I want to add my own cream and sugar thank you very much.

Handled my coconut milk latte order quickly and perfectly executed. My husband orders expresso roast pour overs. Takes 5 minutes but worth the wait. If your doing mobile you order a dark roast but call so its ready when u get there. Perfectly done. And if course our favorite. Egg white egg bites with sweet peppers. Like the perfect fluffy souffle in a pick up edible shape. Bravo! read more

Very nice staff, clean restrooms and very nice coffee. We came to this place on our way to Horseshoe Bend.

The reviews with this Starbucks do it NO justice. All the people below, don't be bitter about having a starbucks in your city of many indy-coffee shops. This location is well enough away from all of the other mom and pop shops that you have to make a special stop for *$s. Lobby is small but comfortable. Staff is very friendly and the drinks are the typical starbucks standards. read more

Starbucks - Lobby - Coffee & Tea Near Me - Flagstaff, Arizona

Very inferior Starbucks. Person taking order was not paying attention at all and got order totally wrong and had to remake it. Asked a very basic question (price of reusable cup) and she did nor know answer and didn't seem interested in finding out. Food case was 90 percent t empty but when asked she rattled off all the things they had available--she just could not be bothered to restock the case. Both restrooms were out of toilet paper and aisle to them was filled with unopened boxes. read more

Yikes...worst branch of starbucks I have witnessed. I've been a fan of the company for years but after multiple visits I found some workers ruining the experience for everyone. Short tempered and blunt, they literally shove your coffee at you in the drive thru and never say thank you. Other workers show the standard training and deliver excellent customer service, which is why I was a regular. I've worked in a restaurant a for many years, so I try my best to respect the job and not complain for mistakes. I pay extra in tips when my order is fixed, and try to keep my orders simple if I'm in a drive thru. But the experience here finally drove me (and I'm sure many other locals) away. Today, a young girl (maybe high school age) was chewing gum at the window. Glaring at me when I asked how her day was going, she repeated my order back wrong, and did not offer any way to fix it after charging my credit card. This was weird because there was nothing off about the interaction at the speaker where I first made the order. She had handed over a latte, and forgot the breakfast sandwich. I politely asked if they were out of the breakfast sandwich I ordered out and she said she would check again. She just stood there and waited for someone else to. Luckily another worker noticed my order, quickly warmed up the missing sandwich, and passed it along. Then the girl proceeded to slam the drive thru window in my face, shocking even the people behind me. I later found my car singled out and vandalized while at my work parking lot, just a few blocks over. We don't have a security camera so I won't be pressing charges since no permanent damage beyond drawings on my windows were done. It's pretty easy to not see this as coincidence as the starbucks window worker was my one social interaction outside of work on a normal week day. I'm also confused on how I was a bad customer during the maybe 8 minutes we interacted. Whoever is hiring on employees at this branch needs start matching the corporate standards. I know I'm not a big deal as one customer, but your regular customers like me are going to leave if management is not improved. read more

Worst drive thru location ever. Sat in drive thru for 30 minutes BEFORE making it to the speaker box to place an order. Just a heads up SLOWEST service and inefficient. If you have to on a schedule, don't ever go here. Definitely you're wasting your day literally here. read more

I agree the beans are definitely over roasted,but seing as this is the only Starbucks in Flagstaff it will have to do! I know coffee snobs etc think starbucks is beneath the local offerings, but i know that no matter what state i am in, i will get the same drink every single time. This place has very friendly staff, multiple food choices and the Starbucks feel! read more

Starbucks - Coffee & Tea Near Me - Flagstaff, Arizona

It's unfortunate that I have to write this review to draw attention to a manager Sydney, who I've witnessed on numerous occasions, being rude and unprofessional to her staff in the drive thru. With Starbucks having such a good reputation of treating employees well, I was quite surprised by this behavior. I hope Starbucks sees this and gets this manager some extensive training on how to treat employees with respect. read more

I always ask if they have the sandwich I order in stock because they often dont- its not a big deal. Today they told me "yes" and ran my credit card. Then they told me afterwards that they don't have it in stock and gave me 2 croissants that I didn't want rather than just giving me my money back. Also the drive thru is super narrow and is shared with a bank, so you almost get side wiped when you are waiting in line. I'm so done with this location. read more

This Starbucks is very large and centrally located off Route 66. Seemed very clean. Only one way in though, which stinks if you're coming from the other direction. Seems common in Flagstaff though--so that's not their fault. Inside was very crowded. We had a two drink order through the drive thru. The girl was polite while taking the rider but we repeated the order 4 times (literally), and it still came out wrong. We asked for a stirring straw and she seemed annoyed. Not sure what was up. read more

This is by far the best Starbucks in Flagstaff, ALL the employees are so wonderful and amazing and will do whatever it is needed to correct the problem in no time! I am eagerly greeted the moment I walk in by Matt who calls me by name and I so love that!!! This is an amazing place to be :) read more