This review is for two of the men that I worked with through the service department; David and Shawn. Well it happened to me, my car stalled, went into limp mode, and had to have the engine replaced under Kia's engine replacement campaign for known defects and a current lawsuit. Of course is a huge inconvenience, especially with a 5-year-old, a car seat, being a real estate agent and having to juggle everything in between. David and Shawn helped me from the beginning through to the end which was a couple weeks shy of two months. They did their due diligence in getting a rental car set up for me and David did an amazing job updating me through the process and always quickly responded when I asked questions. Being in real estate I need copies of everything because that's just how I naturally am, and both men were understanding of my requests. You see, I have had problems going into this place ever since we bought the car back in 2015, and for the first time ever, I walked out feeling like I was appreciated for being a part of the "Kia family" and I feel that my concerns were addressed and not overlooked as they were before. It is an amazing difference that you can have when caring people are placed in your path. Being a Christian, we have prayed over this whole ordeal and we feel that prayers were answered through the services and blessings that were provided by both David and the service manager Shawn. I know this department likely gets unnoticed praise and thanks especially during these times, so we all need to try to understand one another and the positions we are all in and just appreciate the fact that we are all human trying to make ends meet on this crazy Earth! Thank you both David and Shawn for helping me through this stressful process read more

I purchased a Mazda 3 for over the MSRP from here. As a first time car buyer I really felt like I could trust them to give me a regular - decent deal. It is July and the new cars (2018) are about to come out. The sales guy Nick Martinez promised incentives because they were trying to get rid of them. Well the price cut was not a cut at all, they just jacked up the original to over the msrp. Turns out they gouged me and I could have saved over 5 grand at ANY other Mazda dealership plus got service contracts with my purchase. Look out for the Dolan Care Pack which was $1600 for nitrogen in the tires and some clear tape on the door edges. Really let down by these scam artists but I needed a car; They obviously saw that and took advantage. read more

Had my 2011 Kia Optima towed to Dolan Mazda due to engine seizing on me while driving. No lights ever came on except for key light. Everything ran great till that day when engine seized. Was happy that engine had a recall and was going to be fixed. While all along they kept calling for new battery, new hoses, and brakes tires.. etc .. Totaling 3,000 dollars told them to just put new hoses in the car with batteries. Came to pick my car up drove 15min realized no AC called them immediately . Shagil was helpful told me to bring my car back in the next morning. Next morning came Chris told me could be a glitch??? Left the car there around noon called with a estimate of $542.00 I told them my AC worked just fine was driving in 98degree whether when the engine seized!!! Told them that will not work with me and unacceptable then got a call from RUSSELL CHRISTY SAID THE AC WILL COST 3,554.24 Dollars! That his mechanics DID NOT JUST SLAM ENGINE IN CAR AND I MUST OF DROVE OVER SOMETHING TO BEND AC UNIT!!!! I drive elderly people and kids and never had a problem with ac now I have no ac due taking my CAR IN YO DOLAN MAZDA /KIA I DID NOT KNOW I WOULD HAVE TO WORRY ABOUT A AC UNIT TURNING MY CAR IN TO A DEALERSHIP THIS PLACE ACTS LIKE NO Mechanic HAS EVER MADE A MISTAKE!! So frustrating like it just couldn't be there fault at all like KIA DID NOT MAKE A MISTAKE ON THE ENGINE!! Never take Business tHEY WILL DO YOU WRONG !!! So upset they called on everything that was wrong but did not see leaking ac and BENT AC UNIT!!!!!!!!!!!! Telling me Its my fault!!!! read more

I purchased my CX-30 Saturday and Kyle was incredible from start to finish. He was so attentive, knowledgeable, and professional. He made sure we had a five star experience. He took time to find what we were looking for and provided us with options to fit our needs. He was able to to answer all our questions, and even though it was getting late he did not make us feel rushed. He pulled the car up right when we arrived for pick up and made sure we had everything we needed. He makes himself available for any questions and continues to offer great customer service even after the purchase is made. I highly recommend Kyle at Dolan Mazda for an excellent car purchasing experience. He will take care of you! read more

My husband and I stopped by after work on Wednesday to test drive a Mazda CX-5, we met with Luis and he was awesome. We ended up buying a used Jeep Grand Cherokee with the help of Luis and Baylee and they answered all of our questions, were very generous with their opinions and, I felt, very truthful and honest. We had some anxiety with thinking we couldn't get financing but they, as well as their manager Cody really went the extra mile and helped us get to where we were comfortable and happy and I absolutely love my new car! Their detailing department was closed by the time we left, so we set up a time for this Friday to have it washed, detailed, filled with gas and my windows tinted. Amazing service, no pressure, and very pleased with the whole experience, will definitely be buying our cars from Dolan from now on. And have recommended to a few of my friends already. Thank you so much to the whole group at Dolan Mazda. read more

We were in need of a new car, and Kyle was helpful every step of the way. He was so patient with working around my work hours--we showed up an hour before closing, which, unfortunately, could not be helped--but he never complained and actually took the time to show us several vehicles to ensure that we had seen all our options and were making the best choice both aesthetically and financially. He stayed long after closing to help us, and we could not be any more satisfied with his service! Excellent, personable salesmanship! We'd recommend Dolan Mazda to anyone! read more

I've bought a lot of cars over the years and have not done a ton of reviews, but I feel compelled to write a review of my recent buying experience at Dolan Mazda. The culture at the Dolan dealerships is truly unique. To begin, the sales approach is very low pressure. They interact with their customers honorably and with integrity. Our salesman Brandon was friendly and helpful. The General Manager (John) went above and beyond to help us make a deal. Brady Dolan also reached out to help the process along. If you want to be treated fairly and respectfully, I highly recommend working with the Dolans. read more

James Sandoval helped us when we was looking at cars last week. He had Cody Paxton assist with some questions we had. Both of these men earned my respect and will be given my business! I loved the fact that they did not use high pressure tactics that other dealerships have tried on me in the past. James was professional, extremely knowledgeable, friendly, and courteous. He explained the features of the CX5 and the differences between the Touring and the Grand Touring. He took us throughout the lot looking at the different options available. We test drove a car and he made sure it had the options we wanted and that we understood how to use all of the safety features. If you are searching for a car, I recommend that you try James at Dolan Mazda! read more

I had a great experience at Dolan Mazda. After purchasing a 2020 Kia Sportage I completed my paper work and additional protection package with Bailey. Bailey was friendly, thoughtful, and well versed in how best to protect the purchase of my new car. He went above and beyond for me and i really appreciate him taking the time to ensure that i understood my responsibilities as a buyer and as an owner. I feel like he has enabled me to get the most value and protection out of my new car. Also everything was made easy to understand without feeling rushed. Thanks again Bailey. read more

This is an updated review. I just got my 15k service done and while yes, they didn't look at my wipers that needed to be replaced, the service manager, Mark Chism, was quick to rectify the situation with a new set of wipers. Today, Steve Thayer, was pleasant and knew I was under a time restriction. He ensured me my vehicle would be completed in the 3 hrs I needed it done by and it was indeed ready to go. It's apparent that they're focusing on increasing customer satisfaction and it was nice to see that people genuinely cared about my experience, and made sure I left happy. They're making improvements, I look forward to an even better experience next time! Thanks Mark and Steve, I appreciate your attention to detail! read more

I can't say enough good things about Dolan Mazda. I purchased my CX5 just under a year ago and my experience from beginning to present has exceeded my expectations for all other dealerships. Their sales team was not pushy, but instead extremely informative. I did not feel I was getting taken advantage of and being sold a service I would not need or use. Even as I was ready to purchase the GAP insurance, the finance guy actually advised I wouldn't need it because of the amount I was putting down, and would never be upside down in the vehicle. Their service department is just a great. I have taken my car in a couple times now due to an incident that occurred during an icy morning, and I never feel like I'm going to get ripped off. Thank you for living up to the Dolan Family motto! read more

I only wish there was a 0-star rating. I was going to come back and update the review that I first published on 5/17/19, only the post no longer appears and seems to have magically disappeared. A perfect example of this dealership and their incompetence to follow through on anything. Therefore, I will be happy to rewrite it, as I printed it out and will provide updates on my horrific experience and ongoing issues with this dealership. Because I am a firm believer that you should always be able to find a positive in every situation, here is my positive: The car is wonderful and we (my husband and I) were able to get it at a great price. Cons: Good luck trying to buy the car or picking it up. We spent over 15 hours on three separate trips to sign the paperwork on the vehicle, on the fourth attempt they sent a courier to our places of employment as they continually messed up the contracts and paperwork. For having a preapproval loan through a bank that lists them as an approved dealership, the paperwork should have been easy. However, silly me for thinking and giving them the benefit of doubt. Each time we met with the finance manager Baylee Kennedy and provided a different excuse as to why we had to come back and sign the paperwork. There was no acceptance on the dealership for their fault or lack of knowledge on completing the Simple interest vehicle contract for sale and security agreement. During the week of trying to sign for the car, both my husband and I left messages only to not have them returned. Finally, Cody Paxton stepped in to try to smooth out this horrible experience. I was one angry customer, so my husband opted to take the lead on this nightmare experience. The car has been in our possession for 18 days. We still have not received the second key fob that was supposed to be with the car, the backlight of the tailgate is broken and just today I had a warning light come on stating that the radar cruise control has malfunctioned. I am not looking forward to taking a day off, just to sit around and hope that the maintenance shop will be able to fix it, as they are only open during the workweek. The cherry on the top of this horrendous experience is that we were notified two days ago that we needed to come back in as we are unable to register the car through the DMV, why you wonder??? It was due to Dolan Mazda either failed to have us sign the DMV required paperwork or just messed that form up as well. I honestly wonder if it is too late to just return the car and go to another dealership that has knowledge and understanding of the basics of selling cars, let alone some level of customer service. I can say after reading the reviews on their maintenance shop the issues I have had appear in the last 18 days is going to have my car back sitting at the dealership for about the same amount of time as I have had it. Moral of this ghastly tale: If you are looking for a game of cat and mouse and not end up with a vehicle that you can actually purchase and as well as have a massive headache along with enormous amounts of stress, Dolan Mazda is your place. Nevertheless, if you are looking for a vehicle you can actually purchase and have even the slightest amount of customer service I would strongly advise that you look ANYWHERE else in town. read more

I buy a new car every few years so I've been to quite a few dealerships. Dolan Mazda was one of the best. Very low pressure, friendly sales staff. They gave me exactly what I wanted for my trade in so no back and forth haggling needed. Paperwork was a breeze. Would definitely recommend! read more

We had a very good buying experience from Dolan Mazda. Our sales representative was John Richmond and we thought he was excellent. He was very low-key and not at all pushy. We went in three different times to look and drive before we finally sat down to talk numbers. He didn't try to get us to close the deal today, but was happy to patiently wait until we were ready. I think the price we paid was fair. Of course you always want to pay less but the price we paid fell within the Kelley Blue Book Fair price scale so we were happy with it. My only reason for giving four stars instead of five is it took forever to complete everything. We were worn out by the time we finally drove off in our beautiful new Mazda CX-5. On the whole, we were happy and would recommend Dolan Mazda to our friends. By the way, they were recommended to us by friends as well. read more

I had my car towed there due to transmission problems they got back very promptly with a quote and no beating around the bush, and not trying to sell me more stuff, I see their commercials on tv and they say get in and join the family, I see buying a vehicle from them in the near future. read more

Daughter's Tribute in for routine service today. Naturally they gave her the full inspection to I'd problems and generate additional service work. Told her rear brakes were code red, needed pads and new rotors. 2nd opinion at Les Schwab who I trust. Rear pads were fine and rear brakes were drum, not disc! No rotors!! These guys are incompetent at best, fraudulent at worst. 2nd time this dealership attempted to sell parts that were not needed. Beware. read more

John Richmond is by the far the best and most professional salesman I have ever encountered. He was patient and allowed us a thorough testing and understanding of the vehicle which we were looking. There was no pressure and he was more than happy to give us any information necessary we needed to inform our purchase. He even has someone come out from parts to test install a cover for us to see how they worked. Buying a vehicle from them was a great experience. Yeah I didn't get what I wanted on my trade-in, but the price was appropriate. read more

I had an amazing experience at Dolan Mazda. As a first time buyer I was very nervous about being taken advantage of, but they did a fantastic job of giving me all my options very straightforward and not trying to sway me one way or another. Narciso was fantastic and really made my car buying experience very enjoyable. I really felt like he was on my side about getting the best deal possible. I highly recommend Dolan Mazda! read more

The hubs and I bought a new Mazda 6 late last year and the experience overall was great. The sales guy was super friendly and helpful. We had been pre-approved through our credit union but when we sat down to sign all the paperwork, they found a better deal to finance through the manufacturer and explained all the benefits. Love the car! Overall great experience and I would recommend buying from any of the Dolan Auto Group dealerships. read more

I would like to start this review by saying I did not purchase my car here, in fact I bought it in 2010 from a carmax dealership in Las Vegas. Ever since I moved to Reno and brought the broncomobile (my affectionate name for my car) with me I have been coming here for my car check ups, or when we notice a problem with the car. In the last few years it's been having more and more problems (it's getting old, how sad). Each time we come every employee I have encountered has been really great! They all know what they're doing and are truly a pleasure to talk to. Sometimes my car has to stay here longer than I would like, but I have peace of mind knowing they aren't throwing random stuff into my car, and they take pride in their quality work on cars. read more

I had an issue after taking my car in for some services. I called the dealership and let them know about them and they went ABOVE AND BEYOND to rectify the problem and gave me great customer service from start to finish. It is human to make mistakes but to accept that and fix it in such a great way made me love them even more. I have purchased my cars with Reno Mazda Kia from 2006 until 2018 and I will continue to do so because they are so kind and caring. read more

Just had my Mazda serviced here. Great overall service and the gentleman helping me was super nice and professional. In and out in less time than estimated! read more

Besides them not being open on Saturday any more. The last time they "changed" my cabin filter they didn't put a replacement in. I've been driving around without one. Thanks again Dolan. read more

Right from the beginning this was a pleasant experience. If I decided on a Mazda, I would have definitely gone to talk to them. They were very down to earth and friendly, listened to my needs and had some really great cars. I was impressed! I went to a lot of dealerships this past week, and this experience stood out to me the most. In a good way! read more

Special thanks to Doug Westmacott in the service center! Our cross-country trip hit a significant snag, and our car limped into Reno at about 5:00pm on a Wednesday. Thursday was booked solid in the service department, but we explained our predicament to Doug, and he went over and above for us. We drove out before noon the next day, car running like a champ! read more

This is the first time that I've written a review for any reason. Generally I give companies the benefit of the doubt when I don't have a good experience, however, our recent experience with Dolan Mazda's service department was so egregious that I have no other option than to share what we dealt with. My son took his 2011 Mazda 3 in for an analysis to find out what the noise was coming out of his engine. The original diagnostic charge was to be $150 which he was OK with. He subsequently received a call to inform him that they had to take a deeper dive and remove the oil pan. They did not give him an estimate of charges or a quote on how much this additional work would cost. He called them back within the hour to inform them to not do the work and he would pick up the car. Subsequently they charged him over $1,200 for a diagnostic that could have easily been done for $150. Even if it was necessary to remove the oil pan for a visual, it does not take over 6 hours of work to do this task. This dealership's service department's practices are borderline illegal in my view. I've made numerous calls to the service advisor with the promise that the manager would call back, but, to date I have received no calls. I would not recommend this dealership for service unless your car is under warranty! read more

Nice cars, horrible salesmen. Lied to my face just to try and get me to come back again and get my information. I even called him out on his lies and he had the balls to act like he never told me anything before. Wasted more than an hour there, but at least it wasn't just my time they wasted. If you're trading in a vehicle expect to get the lowest amount possible, and they'll probably offer even less than that. read more

My wife and I went in to buy a Mazda. I did buy one elsewhere after the terrible experience dealing with their salesman. I spoke to a nice person about comparing a price from another dealership for a Mazda 6. He asked us to wait in the open office and brought back an older person to talk to us. He had a Mazda 3 pulled up just outside the office for us to look at (we did not ask to see it) and tried to hammer an immediate sale. Didn't ask about what we were looking for or wanting to pay, but tried to get us into a very unaffordable monthly payment (just $170 per week!) We said NO, we were not looking to purchase right this minute, but he would not take that. He kept hammering, and hammering, while we tried to leave politely over and over again. Finally he threw his chair back and stormed off, muttering about wasting his time. We were left there, sitting alone in the open office at this little desk, shocked. We showed ourselves out in disbelief. I have never been so insulted. read more

This is the first time I've had to have Dolan Mazda order a part for my car and I'm super disappointed with my experience. It's been about a month since they ordered it and I've received no updates. So last Thursday at 9 am I called asking for an update. The receptionist took my info and assured me I would get a call back. The next day (Friday) at 3 pm I still had received no call. So I called again. This time the receptionist went to the parts department while I was on hold. She came back on the line and said "They are looking into what went wrong with your order. Do you want to stay on the line or have us call you back?" Not knowing how long it would take to figure out I asked them to call me back. I felt good about getting a call this time since they claimed to be looking into it right then. It is now Tuesday. I never received a call back as promised. I called them again this time furious that I have to continue to call since they can't follow through on communication. They put me through to the parts department to talk to Matt. He said he had no update on my ordered part. I asked why no one called me back like promised and he said "I don't know". I asked if he had any idea when the part could be expected. He said no. He gave me super short answers and had no information for me. Even if it is true that he doesn't know, I was shocked how he continued the horrible customer service I've been provided by not even apologizing that no one got back to me. His demeanor came across like I was wasting his time on the phone. So I called back and asked to speak to a Manager. I said I wanted to provide feedback instead of going to Yelp. The receptionist said the Manager was Matt. So I told her I declined to give my feedback because he was part of the issue and based on my previous call I didn't feel he would care what I had to say. So here is my Yelp review in the hopes that someone at Mazda who actually cares about retaining their customers will see this feedback. read more

Our experience purchasing a vehicle here was pleasant... about as pleasant as buying a car can be. The real reason for this review is to praise Doug W. at the service counter. We have been to the service department twice since purchase for scheduled maintenance. Doug has helped us both times. He is exceptionally attentive and patient while explaining what service is required and why, always with a smile and great attitude. When our last service visit took longer than anticipated, Doug was proactive, kept running back to the garage to get us updated. He offered to buy us beverages or snacks while we waited, and did everything he could to expedite the service and keep us comfortable and informed during the process. Doug understands that the real test of a car dealership is service after the sale. Many dealerships seem to think their obligation to customer service ends once they get you to sign the dotted line. The salespeople and finance representative were friendly and professional, but it's especially the interaction with Doug W that will make us recommend Dolan Mazda to others, and shop there for our next vehicle. read more

About 2 weeks ago, I had gone to Dolan Mazda Kia in Reno, NV. Dwayne & Matt were very helpful in getting me into a beautiful, blue 2013 Chevy Spark. They worked together to find me a financing option that I wanted and could handle. Thank you, Dwayne & Matt! read more

I had such a terrible experience at another dealership prior to coming to Dolan so I was already extremely nervous and uneasy about getting lied to and scammed. But this experience was the most amazing car buying experience I've ever had!! I left feeling SO HAPPY, so understood, and I felt like I could trust the guys that helped me. I would 10000% recommend this place to anyone looking for a car. ASK FOR KYLE!!! He went above and beyond for me, we found an amazing car so the price I wanted. He never tried to force me to go higher on my budget, he explained everything so clearly. I really felt he was in my corner instead of just trying to force me to buy an expensive car. I really couldn't have asked for anything better. Dolan is truly lucky to have him as an employee and I'm happy to refer him to anyone looking to buy a car. Also Nick in finance was extremely kind too. He also explained everything very clearly. Signing contracts is a bit intimidating but I felt very comfortable with him. Both Kyle and Nick together made my experience what it was. I'm very very very glad I chose Dolan. They are unlike any car dealership in town. Thank you guys for such genuine help while I bought my first car!! read more

I bought my first car here and the experience was great. Like all dealerships I was greeted right when I pulled into the parking lot. Skeeter and David helped me right away with what I was looking for. When I went to make the purchase Matt was very helpful and explained everything in detail when signing the paperwork. The only con with my experience was the lengthy time period I had to wait once we started to negotiate prices. Overall I am very happy with my new car and would buy from them again. read more

My air conditioner smells like dirty feet and the car is only 6 months old. This started from the first time I used it and the car does not get very cool. I cannot get an appt for over three weeks away. I find that terrible and would never of picked a mazda knowing it takes so long to get it into the shop. read more

I purchased from this dealership and had no issues. I came back multiple times to check out the car I wanted and didn't feel pressured. They did a lot of the finance stuff over the phone since I had gone home and made the final decision on the car. Gave them a call and they started all the paperwork. So I basically just had to walk in and sign papers and go. Definitely less than an hour from start to finish. Overall it was an easy process and I'm happy with my new car. read more

Doug totally saved our trip and made sure we got home on time. We are eternally grateful for how quickly he was able to get us on the road again! Thanks so much! read more

My husband and I purchased our first Kia Sportage SX AWD from Reno Mazda Kia today. The salesmen were DAVID & HUBERT and the financier was ALFONSO. These guys were absolutely amazing. They took their time with us to explain any questions we had and provided endless knowledge about our vehicle. YOU GUYS ROCK!! David was very knowledgeable about each intricate detail regarding all features inside and out. He was professional, humorous and very personable to our needs during our time of purchase :-) Thank you David are the bomb!! :-) Hubert was a straight to the point, sincere and a very professional salesman, love that absolutely love it!! :-) Thank you Hubert for taking the time to help us with our purchase, you are awesome!! Alfonso our financier made us feel so comfortable, no pressures and was very professional! Thank you Alfonso for showing us the "Key Largo" video it was hilarious, don't ever change you are amazing!! :-) Dolan Auto Group is truly an excellent company to purchase your first or next vehicle from new or used!!! On a scale of 1 to 10 our experience at Reno Mazda Kia was an 11. Yes we said an 11! Sincerely, Martin and Cassandra read more

We are happy customers! My husband and I purchased a 2015 Kia Sorento this past weekend. It was Saturday, yes they were busy-but everybody we came into contact with could not have been more pleasant or knowledgeable with their product. It was by far the quickest, easiest new car purchase we have ever experienced. No pressure either! We will definitely recommend Dolan Auto Group to our friends and send them to our sales reps Dan & Casey and the young man who was our finance manager Cameron. Thank you for making our car buying experience so painless!! read more

Just bought a SUV from Dolan Mazda - Kia and I'm am totally amazed at the service I have received. I highly recommend that if you are looking for a new or used vehicle, start at this place. The sales representatives Bisharat Ali, Mike C, Dave and Alfonso were absolutely helpful and worked with me and my wife to give us the perfect vehicle we wanted. They are also military friendly. Steve Bitwa read more

I brought car to the Mazda dealership, it might have taken a few try's to find the exact problem. The techs resolved the problem and I'm glad it's gone, thanks Mazda! read more