Kymberly is an outstanding sales person and Brian provides great concierge services. We've purchased 4 vehicles at this location and no doubt will purchase more. They work to get you a great deal, their service is efficient and honest, you get a loaner car, and brian provides much appreciated extras. Of course Lexus is a great car. Highly recommend. Also beautiful new facility. Best in town all around read more

Worst service department ever, in my opinion. The first week of July, 2016 I brought my 2015 IS 350 in for the complimentary 10,000 mile service and oil change, a bit early as it only had 8500 miles on it. After picking up my car, I noticed that the entire bottom of the front bumper had been scraped/scuffed and the clear bra was peeling off (the clear bra, $950, was originally put on by them when I purchased the car in August, 2015). This was most certainly not the case when I brought the car in. They agreed that the damage was not there when I brought the car in and they would need to keep the car for a day to look at it. If the damage was strictly to the clear bra, they would simply replace that piece, but if the damage affected the bumper itself, it would need to be replaced. Well, you guessed it, the bumper needed to be replaced. They kept the car for a few days in order to replace/repair the bumper. When I went back to pick up my car, I was told that they were unable to put the clear bra on at that time as it would ruin the new paint and it would need to cure for a week or so before the bra could be applied, totally acceptable. Then as I was getting ready to leave, I opened my front driver side door and noticed a large blue permanent marker stain on my light gray leather seat! I can only assume the body shop person had a Sharpie in his back pocket which leaked on my seat, who really knows! I was told they could try to get it out now or I could wait until I brought the car back for the bra. I told them I wanted it out now as it could potentially soak in more and not be able to be removed, and it may stain my clothes. They brought the car into the service bay and used a solvent to remove the stain, thankfully. I then informed them I would be out of town for a couple of weeks. I was informed to contact the service advisors upon my return and they would make an appointment to replace that section of the clear bra. When I got back in town I tried calling and leaving messages with two different service advisors over the course of several days. No one returned my call. I finally called one of the owners, Brady Dolan, and expressed my frustrations and need to have the bra replaced. Magically, a few minutes later, I received a call from the service manager to set up an appointment to have the bra replaced. Again, I brought the car in and the service was performed. After I got the car home, I noticed what a terrible job they did applying the bra. It was peeling/bubbling up from the area under the passenger side headlight and also looked like it had been placed over a dirty area at the end of the daylight running lamp as it was cloudy and bumpy. I just so happened to receive a call from a sales person for my "1 year anniversary." I expressed my concern with all of the above and informed him the new bra looked horrible. He asked that I send him pictures, which I did. He agreed it was bad work and asked that I bring the car in so he could look at it in person. I did and he brought the car to the service bay and they agreed it would need to be replaced. I was told it would only take one day. When I brought the car in on Thursday, August 25, I was told it would be more than one day! I finally picked up the car today, August 26, and thankfully it looks okay at this moment. This process has taken approximately 1 month and 3 weeks to complete, and all I went in for originally was an OIL CHANGE!!! I ended up with a new bumper, a new clear bra, and a nearly ruined light gray leather seat! My advice would be to avoid this service center at all costs if you value your vehicle at all. The care and service they provide is sloppy at best. One of the service advisors was condescending and made me feel like this was my fault, let alone couldn't be bothered to return my call to finish the job. I truly hope I will never have to return to this service center again. I have 1 colleague and 1 friend that were seriously considering buying a vehicle at Dolan Lexus, but after hearing this story and seeing it first hand, they have decided to go elsewhere. For a brand that preaches "The Pursuit of Perfection," they have really dropped the ball in this case. read more

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My husbands just bought a truck yesterday! They were easy to deal with, and very helpful! It's nice to have this experience in a car dealership. read more

Just purchased my first Lexus a few weeks back and I couldn't be more happy with my whole experience here at Dolan! Everyone was very friendly and cordial even if they weren't helping or dealing with you. They make you feel as comfortable as possible during your time here. I purchased my car from Jeremiah he was more then helpful and made sure I was well taken care of. They also have a complimentary coffee bar with delicious coffee and donuts provided by Aiyana who is very friendly and clean, make sure you leave a tip for her services. I can definitely say they truly make you feel like family here! Make sure you don't leave this place with out driving off in your new Lexus.... read more

Dolan Lexus - Auto Parts & Supplies Near Me - Reno, Nevada

Jeremiah is a great sale man. Very easy to talk to and we got a great price on our barely used Volvo! And we were out of there in 45 minutes, fastest buying experience we have ever had! Thanks!! read more

I am going to keep this simple. This is a great dealership. Bought my first car from them and had a perfect experience. They delivered everything they promised and more. 5 stars without a doubt. read more

Dolan Lexus has always taken great care of us. They provide high quality service with short wait times. It shows quality that after the visit they clean your vehicle both inside and out. Plus the free coffee bar is always great. Love this place, and always happy to come back! read more

This review concerns service on my 2008 is250. My all time favorite car... Customer service Rep: Lisa 1. Professional friendly courteous patient 2. Completed the work timely 3. Provided loaner car which was just great! 4. No pressure or even subtle pressure. honest and straight forward. Suggestions for additional service were well placed not excessive and any response i gave was well accepted. OVERALL EXPERIENCE EXCELLENT! I highly recommend. Lexus is an upper tier vehicle however it is of the highest quality in terms of reliability function design and it looks great! read more

We were on our shakedown trip to camp at Mt. Rose in our new tent trailer, pulling it with our Lexus, when we discovered that we didn't have any trailer lights. We pulled into the Lexus dealership without an appointment, and they fixed the problem at NO CHARGE !!! We had quality, pleasant service from everyone that we dealt with, and are truly impressed at the care we received. Penny Pemberton read more

If I could give infinite stars I would! This dealership has the nicest employees, no pressure at all! They really want to make sure you are happy with what you have. My boyfriend and I are buying a vehicle, which is so stressful on its own. We walked in to Dolan Lexus and Bubba walked up and greeted us, so so nice, such a nice guy! He brought up a vehicle for us to look at and said that he would do what he could to keep us within our budget. Another gentleman, Randy told us that he would give us top dollar for our trade, which was super helpful! Both Randy and Bubba were so so helpful and very nice! We didn't find a vehicle on that specific lot that was the right fit for us, but Bubba found us a Vehicle at another lot that was perfect for us! We drove down and Bubba got us hooked up with a great salesman and now we are driving away in a new vehicle! Thank you so so much Dolan Lexus! read more

Great customer service byJeremiah and Sharat. They made my buying experience painless. I could not have asked for better team. This is my 3rd vehicle from the Dolan dealership's and I have always walked away feeling well taken care of. I LOVE my new car! read more

We took our car in for a recall on the airbags. From the minute we scheduled our appointment the service was outstanding. They explained that they would need it for most of the day. We decided to stay in Reno. I received a call the next day explaining that they found some issues with their inspection. One of the repairs was covered under the extended warranty and would take 3 days. Jackie explained everything to us and took great care of us. They gave us a loaner for the extended time and picked us up to take us back to the dealership to pick up the loaner. Every step of the way Jackie was with us and explained what was needed and kept us updated as to how the repairs were coming. We will never take our car anywhere else. Thank you Jackie and Dolan lexus. read more

UPDATE: the key was found, and I got a complimentary car wash. All is good and once again this place goes above and beyond! Thanks Carlos and everyone who helped us! read more

Dolan Lexus provided the best service and car buying experience I could imagine. After months of trying to find the right car and haggling with numerous car salesman, it was refreshing to meet Max Drucker and Matthew Greenlund who were completely focused on helping me find the right car. Both Max and Matt were extremely helpful, knowledgeable and honest. They didn't try to pressure me or rush me, but instead made sure that I was 100% comfortable and happy throughout the entire process. When I came back to pick up my new car the next day, they had it waiting for me with a huge red bow - I was so impressed that they went the extra mile to make this such a positive and exciting experience for me. I am beyond happy with my new car and have Max and Matt to thank for that! I know who I'll be calling the next time I'm in the market for a new car, and will definitely be recommending Dolan Lexus and their unmatched quality of service to all of my friends and family. read more

Amazing staff & amazing service. Very helpful on deciding what was best for us. Top notch, closed the deal with a BIG red bow!!

Purchased a rx 350 they told me "free car wash" the way that they wash them is a big joke my 5 year old can wash the car better. Not happy at all read more

I went to Dolan lexus bought a car for my wife Eric Aguilera was my sales person he treated me great he answered every question I had.I was very happy with his service and the staff.Eric Aguilera made this dealer ship experience different then the other times I've been to the dealer.if u want to buy a Lexus u need to stop buy Lexus and ask for Eric Aguilera very satisfied . read more

You would think after 11 million recalls and sluggish sales that LEXUS of RENO would treat potential customers better? I recently vistied Lexus Of Reno with my wife (11/29/2010) to take a look at the RX 350 AWD since we need to upgrade our current SUV to something more reliable and luxurious. I was greeted promptly by a salesman ( unfortunately I can't remember his name). After exchanging a few questions back n forth about the RX AWD and the Warranty that Lexus offers. The salesman then asks me what my time frame was for buying? to which I replied within the next 6 months. NOW GET THIS! As soon as I made that comment he LITERALLY walked away without saying a THING and went inside! Leaving us outside! After looking for another 10 minutes or so we decided that we obviously weren't good enough for LEXUS of RENO and jumped back in our car and headed off to BMW and Mercedes. Never in my life have I been treated with such disrespect by a car salesman.. read more

I came to Dolan and was helped by Jeremiah. He was very friendly and patient with me while showing me cars. I ended up leaving with the car I wanted and at a great price. Since I purchased my car I have taken my daughter there to buy a car as well and have also referred several of my friends to him. My friends have also commented to me that he was friendly and very helpful with them as well and also purchased cars. The service I get there everyday is amazing and that will keep me coming back. read more

Have used the service department on two occasions. Both times we have had friendly and fast drop offs. Love the fact we can request a loaner car in advance and it's always waiting for us when we arrive. read more

Todd (Service Manager) Bruno (Used Sales Manager) Guy's ROCK! they went out of their way to try and ensure that I got a issue fixed on my vehicle I purchased through them, I will do business with then again. They not only earned my trust, but my business. read more

Just bought my 2d Lexus GS350 from Dolan. Great folks, great facility, people u can depend on!! See Bruno in Sales, and John in Service, and Heather in Body shop!! read more

I have been going to this dealership for service for nearly two years. Wade McMasters and George Brown are top notch and can't be beat. Even though the dealership sells luxury autos they never gouge me on price and work to provide a great value. read more

This is definitely the place to go to purchase a car. Their customer service is the best I have ever experienced. The entire staff is amazing. I have purchased 4 cars from Lexus of Reno and each time is better than the last. read more

My husband and I bought an RX350 this month at Reno Lexus and felt we were fairly treated. Larry Olsen was our sales rep and he was very prompt and fair in our negotiations as well as our after purchase care. We highly recommend Larry Olsen to anyone buying a new or used Lexus. We absolutely love our new RX350! Claire Perry Incline Village, NV read more

Marshall in service was great about fighting for warranty coverage from Mercedes on a used car we bought from Lexus of Reno.

I had a good experience here when I bought by car. We didn't have to play long waiting games to negotiate a price of the car. Gary Williams helped us - he didn't jerk us around. He was straight to the point and I appreciated it. read more

Absolutely the most annoying salesmen on the planet. Whatever you do, DON'T ever use their internet sales option to ask for a quote on a vehicle. Their internet sales manager called me for weeks leaving voice mails despite being told that I wasn't interested. I finally had to work with my cell provider to block this idiots number to get it to stop. read more

I came here wanting to trade in my mazda3. They offered me almost a grand more than other dealerships were offering and that was awesome. I looked at a car and they worked with me for just about 5 hours before I decided no on the suv and no one was a jerk or showed signs of being inconvenienced about it. They are also willing to help you find a car they may not have.....Bruno is awesome, no bs, he is straightforward and knows what he's talking about.....also, if you find a car at toyota or mazda/kia, they will bring it to their lot....all around great people and customer service. Great prices on cars and warranties too. Plus a year's worth of free oil changes..gotta love it read more

My experience at Dolan Lexus was wonderful from start to finish. The new building and showroom are beautiful, and the staff were all very friendly and welcoming. Great atmosphere. Jeremiah Abujasen listened to what we wanted and found the perfect car for us. It was one of the best car buying experiences I've ever had. When I brought my car in a couple of weeks later to have windows tinted I had the same great experience in the service department! read more

Just bought our 2nd Lexus from Dolan Lexus. I love this dealership. Markus was our salesman and he was so personable and professional. Everything from service to sales is always First Class!! Thank you Dolan Lexus for being amazing!! read more

I want to give a special thanks to Ashton and Marcus for helping my girlfriend and me in every way possible to help us get into the car vehicle that my girlfriend wanted. They both were very helpful and professional. And thanks to them we got our new vehicle!!!! read more

I am extremely impressed with the business model and customer service provided from the Dolan Family. It really does feel like a family when you are with them. Mike McKeen was my salesman and he was superb! Thank you! read more

Best place in Reno to buy a car, used or new. Customer service is top notch. Recently had a terrible experience with a different dealers service department. Never at Dolan Lexus. Thanks everyone, Angelo read more

Purchased my second car from Dolan Lexus Reno about a week ago. And I am sure I will be back for my next. The service department has always been helpful. In general the service at Dolan Lexus in all departments can not be compared to any other dealership. They make the customer priority. Dealing with other auto dealerships in the past has been dreadful. Lexus Reno gives you the best experience possible. Once you experience their professionalism and customer service you will never want to go anywhere else. read more

We just purchased a car from Lexus of Reno and could not be happier with our experience! Thank you to Ashton, Brian and Guy for being so friendly, helpful and accommodating. We have purchased many vehicles in the past with less than desirable service. The sales team at Lexus of Reno was amazing! This knowledgeable team answered all of our questions in full detail and made us feel right home. I would definitely recommend their service to any of my family and friends. read more

Just recently purchased my first car from thid dealership and the experiance was definately MUCH better than I had hoped. My sales person, Ginger Kraus, was exceptionally helpful and even took time to get to know me more than just the car I wanted. Different members from the whole team assisted and everyone was as helpful and courteous as Ginger (Sorry, I don't remember names too well). What suprised me the most was that I was buying a Subaru from a Lexus dealer and I still got amazing service. I was expecting sub-par service due to what I was purchasing, but it was the complete opposite. From the time I walked into the dealership, to coming back the next day to negotiate, to the point of me driving away in my newly purchased car, I got consistently excellent service. I would definitely suggest checking out this delaership to friends and family. read more

Just bought our second vehicle in 4 months at Lexus. Major Mike Sheeley was great. Last time we had Bruno and he was great too. You are treated great when you come to buy a car here. No pressure like at other dealerships. We wont go anywhere else! read more

I am a returning customer to the Lexus family and my main motivation for purchasing at this dealership was the customer service I received during my first purchase. I recently purchased a 2013 CT200h from Dolan Lexus and the buying experience exceeded my expectations even though I thought I knew what to expect this time. I worked with Gabby and Bruno during my purchase and they both epitomize what consumers have come to expect out of Lexus customer service. During my test drive I didn't feel there was a question that went unanswered, and at no time did I feel pressured into anything. The amenities that come along with being a Lexus owner are fantastic and its no wonder their customers have among the best brand loyalty in America. Dolan Lexus, thank you for another perfect car buying experience. It was like being tailored for a new suit with all of the attention to detail and making sure everything was to my liking before I left with my new car. read more

A quick note on our recent purchase of a certified used Lexus RX350. Scott Hix took the time to show us all the available vehicles in our price range and to demonstrate the features and differences of all the cars presented. This RX350 is a replacement for my wife's Mercedes Benz and Scott made her feel very much at ease about the transition. The information flowed freely and my wife was very much at ease after having been pressured at other dealerships. The entire experience was much different than at other dealerships in our experience. read more