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Bill Pearce BMW

3.2 (25 reviews)
Open 10:00 am - 5:00 pm

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9 years ago

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6 years ago

This was hands down one of the best car buying experience ever!! Staff was great and the service was 5 star! Thank you Bill Pearce !!

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Ask the Community - Bill Pearce BMW

Review Highlights - Bill Pearce BMW

I recently had a warranty issue with a Porsche which they took care of to my complete satisfaction!

Mentioned in 5 reviews

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Bought a new car last night at our local Carmax and it could not have been easier!…read more My son had ordered an auto transfer from tje dealer in Capitol City. Delayed due to weather, but eventually made it to Reno over tje mountain. Test drove on our own for 20 minutes. Came back to dealer, minor negotiations, paperwork filled out, money exchange, and boom! New car owner. Win was our advisor and he was very helpful. New car owner ready to take on and document more Yelp! Adventures...

They lied about the options that came with the car. When I got it home it did not have massaging…read moreseats, a heated steering wheel, or active park assist. I had already put new wheels and tires on it so I asked for a price adjustment and they said "those options dont change the value of a vehicle". Odd, since two of these were ones they chose to advertise on the landing page for the vehicle. They told me to take it or return it. They were not even nice about it. After I posted my review I was contacted by 'Kevin' from CarMax and he negotiated $1,000 for me on the condition I sign some papers. He said they would be in touch. I got one call saying they were waiting on the check and paperwork and that was a month ago. It was a mistake to come to this CarMax and I would absolutely warn you against it. You'll notice the postive reveiws come from 'Elite' reviewers - hmmm like its coordinated. I really wish I had bought my truck at Corwin Ford Reno which is where I bought the one I traded in.

Bill Pearce BMW - BMW MISTY WINKLEMAN IS YOUR SERVICE PROVIDER

Bill Pearce BMW

(163 reviews)

South Reno

It's not often you come across service this outstanding, which is why Misty Winkleman deserves…read morerecognition. Misty is an exceptional service representative and a fantastic point of contact at Bill Pearce BMW. She makes every appointment clear, smooth, and easy, while always being informative, attentive, and incredibly knowledgeable. What I appreciate most is how efficiently she handles everything--she works at a lightning-fast pace without ever sacrificing quality or care. On the rare occasion something needs attention, she handles it with ease and makes the process feel comfortable and stress-free. That level of service goes a long way. As my warranty is coming to an end, I'll likely be in the market for another vehicle soon--and honestly, the ability to continue working with Misty is a huge factor. That's how valuable she is. I would strongly consider purchasing another BMW simply because of the service and consistency she provides. She is truly a top-tier service professional, and Bill Pearce BMW is lucky to have her. Experiences like this are exactly why I'll continue to choose BMW in the future.

Terrible communication with service department avoided my calls and texts like the plague,…read moremisdiagnosed my vehicle and wanted to tear the motor apart. Took it to a reputable independent BMW shop that actually cares about customers and knows how to use the diagnostic software correctly. Back on road for a literal fraction of what they quoted me. Had to beg to get a loaner avoid this dealership.

Tesla

Tesla

(41 reviews)

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I'm pretty annoyed…read more Walked in, yes no one was available but zero greetings or acknowledgment. So I went to the service department and asked the guy what do I do and how do I check in for my appointment. He was so kind to go in the back and then came up to let me know someone will be with me. I don't remember the guy that helped us but his answer to everything was "it's on the app, well it's in the app, it should be on the app". Look here dude, I have looked on the app and I have attempted, that's why I'm asking you. Anyways, he couldn't figure out why he was unable to deliver the car to us and he made me get out of the app, refresh the app, and even sign onto my account on their computer. In the end, he still said on his side it's showing something needs to be completed on my end on the app. At this point I just gave the guy my phone and told him to have fun. I felt he did not care or at least his cop out answer to everything was essentially "go to the app and don't talk to me". He even asked me if I had found my car yet. No, because I can't access anything nor did I drive around and snooped. It was dark. He ended up needing help from someone above him and the guy just told him to manually deliver the car to me otherwise we'll be there all night because that's all they needed and it's not showing up for some reason I will tell you I was pretty irritated dealing with sheer lack of professionalism. I guess it's not needed when they're not commission based? But at this point it was borderline incompetence because his answer was always go to the app or it's on the app versus "here let me show you on the app". No brand new car pictures, no do you kneed anything else, just nothing. When the other person had me signed his phone to release the car to me, they walked me to the front where the cyber truck was and said here's your car and they walked back in. Honestly one of the worst experiences I've ever had at a car dealership. But hey at least they had refreshments and it was clean.

I had such a wonderful experience with Tesla Service and wanted to take a moment to share how…read moreimpressed I was with the entire process. From start to finish, everything was handled so smoothly and professionally. The team was incredibly helpful, communicative, and made the repair process completely stress-free. They kept me updated throughout the service and made sure everything was taken care of with great attention to detail. I especially want to mention Francis, who is truly one of the nicest gentlemen. He made me feel so welcomed from the moment I arrived and went above and beyond to ensure everything was taken care of. That level of kindness and customer care really stands out. They even provided me with a beautiful Model X as a loaner, which made the experience feel seamless and honestly pretty exciting as well. It's clear the Tesla team really cares about their customers and takes pride in delivering excellent service. I'm incredibly grateful for the kindness and professionalism shown throughout the entire process. Thank you again to Francis and the Tesla service team for going above and beyond!

Bill Pearce BMW - car_dealers - Updated May 2026

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