We recently purchased a vehicle from Corwin Ford and worked directly with Kevin Intiso. Kevin was…read moreprofessional, steady, and thoughtful throughout the process. He communicated clearly, followed through, and conducted himself in a way that inspired confidence. Our broader experience at the dealership was more mixed. While the transaction ultimately concluded, certain aspects of the process did not align with the standard we had hoped for. We will leave it at that. We do, however, want to recognize Kevin for the manner in which he represented himself and assisted us.

After the initial notice from Ford Corporation, communication was minimal at best. We were…read morerepeatedly forced to follow up ourselves not only to the recall 800 telephone provided then to Corwin Ford just to get basic updates regarding repairs, timelines, or next steps. Consumers should not have to chase down information for a serious vehicle safety-related issue. Had we known this process would be dragged out with so little transparency, accountability, or concern for customers, we would have seriously reconsidered purchasing this vehicle. Then, after waiting almost two years, we were finally told repairs could be scheduled -- only to wait an additional two months for an actual appointment. Despite knowing well in advance when the vehicle would be brought in, Corwin Ford Reno made absolutely no meaningful effort to assist with transportation or provide a loaner vehicle. For many families, losing access to a vehicle for days is a major hardship. We were fortunate enough to rely on friends, family, and work accommodations for transportation, but that does not excuse the complete lack of customer care shown throughout this process. What pushed this experience from frustrating to outright offensive was the comment made during pickup: "Let us know if the car blows up." Considering customers have spent years waiting on a battery-related repair tied to safety concerns, that remark was grossly unprofessional, irresponsible, and astonishingly tone-deaf. I have rented and purchased Ford vehicles for years because of positive past experiences, particularly in Las Vegas. Unfortunately, the level of service and professionalism we encountered in Reno and Carson City has been deeply disappointing and has significantly damaged our confidence in both the dealership experience and the brand's handling of customer concerns

Bought a new car last night at our local Carmax and it could not have been easier!…read more My son had ordered an auto transfer from tje dealer in Capitol City. Delayed due to weather, but eventually made it to Reno over tje mountain. Test drove on our own for 20 minutes. Came back to dealer, minor negotiations, paperwork filled out, money exchange, and boom! New car owner. Win was our advisor and he was very helpful. New car owner ready to take on and document more Yelp! Adventures...

They lied about the options that came with the car. When I got it home it did not have massaging…read moreseats, a heated steering wheel, or active park assist. I had already put new wheels and tires on it so I asked for a price adjustment and they said "those options dont change the value of a vehicle". Odd, since two of these were ones they chose to advertise on the landing page for the vehicle. They told me to take it or return it. They were not even nice about it. After I posted my review I was contacted by 'Kevin' from CarMax and he negotiated $1,000 for me on the condition I sign some papers. He said they would be in touch. I got one call saying they were waiting on the check and paperwork and that was a month ago. It was a mistake to come to this CarMax and I would absolutely warn you against it. You'll notice the postive reveiws come from 'Elite' reviewers - hmmm like its coordinated. I really wish I had bought my truck at Corwin Ford Reno which is where I bought the one I traded in.

This was my first time buying a car and they were wonderful got me into a 2020 Mazda which is a…read moreperfect match for me into freaking love it actually I love everything about it and Asa was fantastic he was very polite and worked with us alot and made sure I got to leave in my wonderful car ima tell everyone to come buy a car from these guys

Great experience at Key Acura of Reno…read more I first came in about a year ago for a recall repair, which was handled quickly and professionally. Came back recently for an oil change and had the same level of service. Scheduling was easy, service took under an hour, and my car was returned beautifully detailed. Ethan was friendly and helpful, and I received a thorough multi-point inspection with clear recommendations and no pressure. Quick, efficient, and honest. I'll be back.

Carl Adam works in the service department. He helped me take my Mercedes SUV. I called him to ask a…read morequestion about my SUV, and he always answered the phone. When I called for my manual service, he always reminded me to come ahead.

Steve Montana is the best no pressure salesman! He is informative, polite, kind and an asset to…read moremercedes benz!

It's not often you come across service this outstanding, which is why Misty Winkleman deserves…read morerecognition. Misty is an exceptional service representative and a fantastic point of contact at Bill Pearce BMW. She makes every appointment clear, smooth, and easy, while always being informative, attentive, and incredibly knowledgeable. What I appreciate most is how efficiently she handles everything--she works at a lightning-fast pace without ever sacrificing quality or care. On the rare occasion something needs attention, she handles it with ease and makes the process feel comfortable and stress-free. That level of service goes a long way. As my warranty is coming to an end, I'll likely be in the market for another vehicle soon--and honestly, the ability to continue working with Misty is a huge factor. That's how valuable she is. I would strongly consider purchasing another BMW simply because of the service and consistency she provides. She is truly a top-tier service professional, and Bill Pearce BMW is lucky to have her. Experiences like this are exactly why I'll continue to choose BMW in the future.

I just purchased a car from Bill Pierce BMW and I had the best experience ever buying a car. The…read moreservice was excellent from the moment I walked in. The sales manager Alex, my sales person Jon and Henry in finance were knowledgeable, patient and on point! And I love my new toy!!!!

I'm pretty annoyed…read more Walked in, yes no one was available but zero greetings or acknowledgment. So I went to the service department and asked the guy what do I do and how do I check in for my appointment. He was so kind to go in the back and then came up to let me know someone will be with me. I don't remember the guy that helped us but his answer to everything was "it's on the app, well it's in the app, it should be on the app". Look here dude, I have looked on the app and I have attempted, that's why I'm asking you. Anyways, he couldn't figure out why he was unable to deliver the car to us and he made me get out of the app, refresh the app, and even sign onto my account on their computer. In the end, he still said on his side it's showing something needs to be completed on my end on the app. At this point I just gave the guy my phone and told him to have fun. I felt he did not care or at least his cop out answer to everything was essentially "go to the app and don't talk to me". He even asked me if I had found my car yet. No, because I can't access anything nor did I drive around and snooped. It was dark. He ended up needing help from someone above him and the guy just told him to manually deliver the car to me otherwise we'll be there all night because that's all they needed and it's not showing up for some reason I will tell you I was pretty irritated dealing with sheer lack of professionalism. I guess it's not needed when they're not commission based? But at this point it was borderline incompetence because his answer was always go to the app or it's on the app versus "here let me show you on the app". No brand new car pictures, no do you kneed anything else, just nothing. When the other person had me signed his phone to release the car to me, they walked me to the front where the cyber truck was and said here's your car and they walked back in. Honestly one of the worst experiences I've ever had at a car dealership. But hey at least they had refreshments and it was clean.

I had such a wonderful experience with Tesla Service and wanted to take a moment to share how…read moreimpressed I was with the entire process. From start to finish, everything was handled so smoothly and professionally. The team was incredibly helpful, communicative, and made the repair process completely stress-free. They kept me updated throughout the service and made sure everything was taken care of with great attention to detail. I especially want to mention Francis, who is truly one of the nicest gentlemen. He made me feel so welcomed from the moment I arrived and went above and beyond to ensure everything was taken care of. That level of kindness and customer care really stands out. They even provided me with a beautiful Model X as a loaner, which made the experience feel seamless and honestly pretty exciting as well. It's clear the Tesla team really cares about their customers and takes pride in delivering excellent service. I'm incredibly grateful for the kindness and professionalism shown throughout the entire process. Thank you again to Francis and the Tesla service team for going above and beyond!

They purchased my vehicle, are selling it on their lot. The process was 2 star, the people are…read morefine, yet constrained by their financial partner in getting leans paid off for a vehicle I sold them. I always look at their cars over the years and envision buying one when timing is right.

Muscle Motors is one of the best places to check out if you're looking for any type of vehicle. I…read morereally appreciated the honesty and care that Mr. Russ Martinez showed, even while I was just browsing. He's clearly knowledgeable about cars and provides excellent customer service. This is definitely a trustworthy place, and I highly recommend it.

2/7/26 First time…read morevisiting an Audi dealership.. I was browsing online and found a car that peaked my interest.. Read reviews from various sources and was impressed with the ratings and the "no pressure".. on the lot.. We met Daniel on the lot.. Very easy going and knew all his detailed info on the Audi's.. Coming from being a Lexus owner- I had lots of questions.. Took two out for a road test- and actually liked the Q5 over the Q3.. Glad we stopped in..

I have to say that when I bought my latest Audi (I have had an A6 and a TT in the past)...I was a…read morebit concerned/nervous. I had never owned an electric vehicle, much less a ridiculously expensive E-Tron GT...LOL. I guess go big or go home the first time, right. I have had my car in a few times for some recall issues, no major malfunctions, just basics. The staff is always very friendly and easy going. They get you checked in and ask all the right questions and explain everything fully. I do appreciate the real time updates on service. The dealership, even under construction, is always clean and inviting. The kids that run the cars around are always so respectful and friendly. No stress when I bring my car in. Easy peasy...

I really appreciated how straightforward and genuine Akeem was. Buying cars can be extremely nerve…read morewracking and overwhelming. There was no pressure, no games - just helpful guidance and great communication. Was a very smooth and quick process and he listened to exactly what I wanted and needed . One of the best car-buying experiences I've had.

I had such a great experience working with Akeem Smiley at Mazda. From the moment I walked in, he…read morewas professional, patient, and genuinely helpful. He took the time to explain everything clearly, answered all of my (many) questions without making me feel rushed, and made the whole process feel easy and stress-free. Car shopping can feel overwhelming, but Akeem made it smooth and actually enjoyable. He was knowledgeable, transparent, and never pushy -- which I really appreciated. I felt like he truly wanted me to feel confident and comfortable in my decision. If you're looking for someone who's attentive, kind, and on top of everything, definitely ask for Akeem. Highly recommend!