We recently purchased a vehicle from Corwin Ford and worked directly with Kevin Intiso. Kevin was professional, steady, and thoughtful throughout the process. He communicated clearly, followed through, and conducted himself in a way that inspired confidence. Our broader experience at the dealership was more mixed. While the transaction ultimately concluded, certain aspects of the process did not align with the standard we had hoped for. We will leave it at that. We do, however, want to recognize Kevin for the manner in which he represented himself and assisted us. read more

After the initial notice from Ford Corporation, communication was minimal at best. We were repeatedly forced to follow up ourselves not only to the recall 800 telephone provided then to Corwin Ford just to get basic updates regarding repairs, timelines, or next steps. Consumers should not have to chase down information for a serious vehicle safety-related issue. Had we known this process would be dragged out with so little transparency, accountability, or concern for customers, we would have seriously reconsidered purchasing this vehicle. Then, after waiting almost two years, we were finally told repairs could be scheduled -- only to wait an additional two months for an actual appointment. Despite knowing well in advance when the vehicle would be brought in, Corwin Ford Reno made absolutely no meaningful effort to assist with transportation or provide a loaner vehicle. For many families, losing access to a vehicle for days is a major hardship. We were fortunate enough to rely on friends, family, and work accommodations for transportation, but that does not excuse the complete lack of customer care shown throughout this process. What pushed this experience from frustrating to outright offensive was the comment made during pickup: "Let us know if the car blows up." Considering customers have spent years waiting on a battery-related repair tied to safety concerns, that remark was grossly unprofessional, irresponsible, and astonishingly tone-deaf. I have rented and purchased Ford vehicles for years because of positive past experiences, particularly in Las Vegas. Unfortunately, the level of service and professionalism we encountered in Reno and Carson City has been deeply disappointing and has significantly damaged our confidence in both the dealership experience and the brand's handling of customer concerns read more

I stopped by Corwin to look at Broncos even though I moved away from Reno. They have a very large inventory, so I wanted to see all of the different trim levels. They were very busy the day after Black Friday, but I did test drive one Bronco and compared several others. Ultimately, Alex and Christian were able to help me via text and phone, and they had exactly the trim level I was looking for, $5,000 less than any dealers near me. When I came back to make a deal the day after Christmas, everything was smooth and there was not any pressure for warranties or changes in the offer. Jocelyn from finance was knowledgeable and made the paperwork quick and easy. Financing was already approved over the phone and there wasn't any skeezy dealer stuff, it was legit 4.99% from Wells Fargo. I definitely had some concerns buying from a big dealership but they were fantastic from start to finish and saved me nearly 10% versus my local small dealers that only have six or eight broncos on the lot instead of 45+. I would buy from Corwin Reno again. read more

Corwin Ford Reno - 2025 Ford Bronco Badlands, black painted top and black appearance package. - Car Dealers Near Me - Reno, Nevada

Today is day 19 in the shop after a botched routine transmission fluid exchange. No loaner car. Last month it was a week in the shop. Before that I waited 2 months for a replacement oil pan. This is a Ford f-150 that I bought "certified Blue" from them just 8 months ago. During this current fiasco, I called my service representative 3 times and texted and emailed two times with no reply. Yesterday they gave me a new service representative with whom I spoke and he was to let me know more info. There was no returned call. Another day gone. Thus far the only good thing about Corwin Ford is the coffee machine in the waiting room, where I have spent 3 full days in the past two weeks. I fully recommend that you avoid Corwin Ford in Reno, regardless of their big new beautiful dealership. Drive a few miles down the highway and try Sacramento or Carson. read more

I purchased a vehicle from Corwin Ford yesterday and it was the best experience ever. Best customer service ever! Carver and Cameron were amazing. They truly helped me get the right car. I would highly recommend if your looking to buy a car Corwin Ford is the place to go! Your in my prayers guys! read more

I purchased a 30k used vehicle from. Corwin ford with the blue certified warranty as most of the sales team would say almost bumper to bumper for 4months 3k miles. We'll after two months I brought it back to service for a misfire so ofcourse if its not a Ford they ship it to the manufacturer dealer . So I get the call that they did not detect a misfire at the time but did find a broken motor mount . They quoted me $1200 to repair and ofcourse i contacted Corwin service and they told me flat out it was not covered . I went to Corwin and went round and round with service and got nowhere so I need it fixed so I paid out of pocket to have it done for $1000 went back to ford again for a engine light and misfire also smelt a burning smell which turned out to be a seal, gasket on the transmission. They also found a bad spark plug wire and just replace the wire and plug . Transmission was covered but paid out of pocket again for wire and new plug $500 . I belive the Owner of this dealership should make this right and reimburse my mount that should be covered as you will see in the photo I post . There 139pt inspection missed it as this vehicle also had a 3 brake light out that I also paid out of pocket for which is not a easy light to get to. Service told me that they were looking into the motor mount to see what they could do but never a word from them. Please make this right Corwin thx an honest buyer read more

Corwin Ford Reno - A few things that are supposed to be covered as I paid out of pocket for. Honor your blue certified warranty! - Car Dealers Near Me - Reno, Nevada

I purchased my 2021 Ford F-150 brand new from Capital City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, I've brought the truck to Reno Corwin Ford (and back to Carson City Ford) over ten times for the same unresolved problem. Despite repeated visits, countless days of my truck sitting untouched in their lot, and my extended warranty coverage, the issue remains. In December 2023, Reno Corwin Ford replaced the battery under warranty, but the electrical drain persisted. Recently, the battery failed again--yet I was told I'd need to pay out of pocket, even though the underlying issue has never been fixed. Their own staff admitted in 2022 that "it's a known issue and there is no fix." More recently, one advisor stated the battery should be covered under warranty if compromised by an electrical fault, but management refused to honor it. After three years of failed repairs, broken promises, and dismissive responses, Reno Corwin Ford has now banned me from service after I swore in frustration. This is not how a dealership should treat a loyal customer. The lack of urgency, respect, and accountability is staggering. Appointments mean nothing, updates are rare, and their refusal to take ownership of a warranty problem is unacceptable. I've escalated this to Ford Corporate and will continue to pursue resolution, but I feel it's important for other customers to know what to expect at Reno Corwin Ford: poor communication, no urgency, and little to no accountability. If you value reliable service and respect as a customer, I strongly recommend avoiding Reno Corwin Ford. read more

This is the worst car dealership in all of Nevada and California. I bought a new vehicle in 2025 and have had the absolutely worst customer service. They do not provide any transportation when your car has a recall, no ride home, no loaner, nothing. The person at recall, to say the least, has attitude beyond compare. Do not buy anything from this company, they have forgot what "service after the sale" means. read more

Pretty disappointing experience. I bought my electric car at Capital Ford due to issues experienced with Corwin (they wanted to up-charge $10k for the same exact car I bought for no reason). Since then, I've reluctantly brought my car into Corwin when service is needed, mostly because of bad customer service experiences, this last visit was no exception. I completely lost power to my car, called immediately and was told I could have it towed (on a Friday) and they would schedule it for service on the following Monday. The representative failed to disclose a lot of information that would have been needed for me to make a better informed decision on where to take my car and while the car is covered by warranty, they failed to adequately inform about the item they were charging me for which is not required but recommended. Multiple calls were made were the representative laughed and interrupted me at every question. When we finally clarified things I was told my car would be ready on Friday (a week after) only to later be told it was not even looked at when it was scheduled because of their one electric specialist and the representative being out and another electric car taking the one electric tool/bay they have. I am just now getting my car back, haven't picked up quite yet but was told it's ready. In addition, while they provided a rental, the sales tax was left to me to pay. When I asked about reimbursement, the exact words from the rep's text were: "so ford does not cover the sales tax as they cover the main portion of the rental so it is in responsibility to you while ford covers the main dollar amount of the rental." To which I replied, that would have been valuable information to know prior to picking up a rental. Their communication and expertise could use an upgrade. Cars are not cheap, places for service are limited and the consumer is left to have to pay everything extra because they don't have informed and communication able staff. Not the first time with bad communication there which is why I chose to finally make a review. Regardless of the drive, unless they improve, I do think I will take the extra miles and drive to Capital for future services. read more

We are currently looking for a used F150 in the Reno area and found one listed at Corwin Ford Reno (stock #6B43544), previously listed for $31,995. I spoke with Tyler over the course of about a week asking for additional photos and information. During those conversations there was no mention of any damage to the truck. Before we made the trip, Tyler encouraged us to put a $500 hold on the vehicle so it wouldn't sell before we arrived, which we declined since we had not yet seen the truck in person. We drove about an hour and fifteen minutes to see the vehicle at Corwin Ford Reno. Tyler brought the truck around and then handed us off to Mario. Once we inspected the truck in person, we noticed several visible condition issues that had not been discussed previously. There was a large scratch through the paint on the tailgate, dents in the rear quarter panel and driver's side rear door, multiple nicks and dings down the driver's side, heavy rock chips on the front, a dent in the roof, and a cracked windshield. The interior also had deep scratches in the side panels, a puncture hole in the back of the passenger seat, and a hole in the rear bench seat. The truck had also not been detailed despite being listed for about a week and knowing we were coming to see it. One additional concern for us was that the truck had a "Safety OK" sticker in the window while the windshield had visible spidering cracks, which raised questions during our inspection. When we brought these issues up, we were told Corwin Ford Reno operates as a one-price store and there was no room for negotiation because the truck was "priced accordingly." Tyler confirmed he was aware of the condition concerns and said the price already reflected them. However, Corwin Ford Reno currently has other F150s listed with fewer miles and in better condition for similar pricing. When we checked the website the next day, we also noticed the price of this truck had increased by $1,000, and the listing still did not appear to show the condition issues we observed in person. The biggest disappointment for us is that Corwin Ford used to be a dealership we had very positive experiences with when they were located on Kietzke. We've had several transactions with Corwin Ford over the years. Unfortunately, this is now the second experience in the past year that left us feeling disappointed, and because of that we likely won't consider Corwin Ford Reno when continuing our search. I hope management at Corwin Ford Reno reviews the listing and condition of stock #6B43544 so that the vehicle presentation online better reflects the condition customers will see when they arrive. We're simply sharing our experience so other buyers know to carefully inspect vehicles in person and ask detailed questions before making the trip. read more

Get your car serviced elsewhere I was told the service would take a few days, but the car was ready within two hours. Had I been given accurate information, I would have waited. We live out of town and arranging transportation to and from Reno is not easy especially with a child. I then received a text stating the vehicle would be delivered to an old address without anyone confirming it with me. I had to call and cancel that myself. I was never proactively notified that the car was finished. After expressing frustration, I was told I would receive a follow-up call, which never happened. I had to call again the next morning. I informed them that I could not pick up the car until the weekend. He informed me the keys would be left with the dealership for pickup. We drove all the way to Reno with a sick child, only to be told the keys were not there. So I had to arrange an uber ride the next day. What was most disappointing was the complete lack of ownership or remorse from the service advisor named Michael O. when we finally picked up the car. The entire experience showed poor communication, disorganization, and no accountability for the inconvenience caused. read more

I took my 2025 Ford Bronco for first time service since I just bought it last July. Dan Dummar, service advisor, met me inside service center. He explained oil change process in detail. Dan was very nice, professional, and quite thorough. He notified me when service was completed and proceeded to take care of paperwork. Once again, he explained everything. Thanks to Dan for a great job and making me feel comfortable, Conrado Montes read more

Last year I purchased my 2022 Expedition from Corwin Ford Reno, and the sunroof rattled from day one. I brought it back for repair, but their fix lasted barely a month before the problem returned. Since then, I've taken the vehicle to Capital Ford in Carson City. They've addressed the sunroof rattle multiple times, at no charge, as part of my regular service visits. They didn't sell me the vehicle, yet they've consistently taken responsibility. This week I returned to Corwin Ford Reno for other issues and asked them to look at the sunroof again. Instead of owning the problem they originally "fixed," they charged me $220 just to diagnose it and then quoted $450 to grease the sunroof. This is completely unacceptable. Corwin Ford sold me this vehicle and should be standing behind an issue that has existed since the day I drove it off the lot--not trying to profit from it. Their lack of accountability and customer service speaks volumes. I strongly advise anyone considering service here to think twice. read more

This dealership is one of the worst between sales service and anything in between. They do not care for anybody but themselves. They will screw you over every chance they get. They do not take care of you after the sale. Hell they don't even care for you during this sal. When they sell you some BS warranty. 90 days, 4000 mile warranty, don't believe it. They don't cover anything. It's a headache, it's a hassle. They sell you cars with just borderline legal limit. But in the sales office, they show you something completely different that the tires were good And in good condition, do not follow their sale tactics. Even there service dept talks about how bad sales is. Nobody takes ownership or accountability. There there's a manager for a manager because their title is a manager. It's ridiculous.. read more

My wife has been trying to schedule service for 3 weeks!! She's been calling everyday, and no one calls back.

I was I. Town for work and had a sudden issue with my vehicle. I came to Corwin Ford to get it diagnosed and fixed. They got it figured out and fixed quickly! Amazing customer service! Their facility was impressive and clean. The break room has a fire place, TVs, snacks and coffee. I was very impressed! read more

Do NOT service your car here. I dropped off my fleet vehicle 4 weeks ago for 3 recalls and a maintenance issue. The maintenance issue needed approval by my company's lease plan which they got 3.5 weeks ago. What is the status of my vehicle? I could not tell you as I am being lied to and given the run around. The dealership will not return my calls so I'll be there at the end of the week to pick up my car and take it elsewhere. The fleet manager and GM have not returned my voicemails. Completely unacceptable. Don't waste your time with this place. read more

Shoot. I should have checked Yelp before dealing with these people. Here's just a little sample from my experience. I leased a brand-new Ford 150 Lariat Lightning with a MSRP of $80k. You'd expect when you spend that kind of coin on a brand-new vehicle, you'd get white-glove service when it needs attention, right? Well, not with Corwin Ford. For starters, I've never had a dealership where I've purchased a brand-new vehicle from them and they do not offer a courtesy vehicle when my vehicle is in their shop. That's crazy to me. Secondly, when I scheduled service for the many active recalls on the truck, I told the scheduler that I would need those items fixed. He was very dismissive and wrote none of it down. The best he could do was say something along the lines of "we can tell them that the day you bring it in". So now I am waiting several days after dropping the truck off because they had to order parts for something that should have been ordered weeks ago. Thirdly, the website is terrible. The only options for scheduling service are generic drop down items like "10,000 mile service" and there are no specific boxes for recalled items. Fourth, on day one of service I was told that I'd get updates on the progress of the vehicle. That was a lie. I got updates on day 1 and then nothing since. Honestly, I'd have to be insane to patronize these people ever again. Spend the money on someone who cares. read more

If you're considering buying from Corwin Ford, especially dealing with Preston Pheasant, the used car manager, think twice. My wife and I purchased a used 2017 F350 dually for our construction business. The truck had an obvious issue: the front third of the bed was bare metal where an external fuel tank used to sit. During the sale, both Preston Pheasant and our salesman Clifford promised they would "do it right" by stripping the bed and properly applying a fresh liner. Preston Pheasant himself told us it would adhere right if it was done that way. A week later when I brought the truck back for the liner, Preston Pheasant suddenly changed his story and denied ever saying it. Both my wife and I were there during the sale--we know exactly what he said. Instead of doing the job right, they sprayed new liner directly over the old material. Now it's already cracking. That's not just sloppy work, that's outright dishonesty. For context, my business has been around 11 years, and we purchase 6-8 vehicles on average. We also direct our construction clients on where to buy trucks when we wrap and brand their fleets. We've had excellent experiences at places like Dolan RAM. But Corwin Ford, and especially Preston Pheasant, represent the worst kind of dealership behavior: lying to customers, throwing a fit when called out, and failing to back up their word. In my company, my word is my bond. It's not about the first sale--it's about lifelong clients and trust. Preston Pheasant clearly doesn't understand that. Clifford backed him up, which shows this isn't a one-off mistake, it's a culture problem at Corwin Ford. We will absolutely be letting our construction partners know where NOT to shop at our upcoming roundtable meeting. If you value honesty, transparency, and long-term business relationships, steer clear of Preston Pheasant and Corwin Ford. read more

Corwin Ford Reno - Car Dealers Near Me - Reno, Nevada

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I might be a simple guy, but I wanted a new truck at a reasonable price and I wanted a reasonable amount for my trade in which was mechanically fine but a work truck so not winning any beauty contests. I worked with Anthony Leader and we got pretty much everything done on the phone that we could before I showed up. It took a bit of time in the store for various people to do their thing (his manager, the finance manager) but not excessive. One thing I really liked about Anthony is that he walked out and checked to see if the vehicle I was interested in was on the lot, I want to say within 5 minutes of me calling. That was a good move because a dealership in Vegas lost my business because the truck I wanted, and that the Vegas dealership was talking to me about, turns out wasn't on the lot and those guys really wasted my time. Again, I just wanted a new truck at a reasonable price with a reasonable trade in value. My trade in was valued pretty much at KBB pricing and I was fine with that. The Corwin Ford location is really nice too. My wife waited around for a bit while I went through the process and there were comfy chairs, nice bathrooms, a kids play area, etc. I'd definitely recommend Corwin Ford, and give Anthony a holler, he's a straight shooter. read more

I had a mostly positive experience with this dealership, particularly with Carson ( the sales guy) and Carter (the finance representative) and the reception team is lovely. They were professional, courteous, and easy to work with. That said, the overall transaction took far longer than expected. I arrived at 1:10 p.m., completed all paperwork by approximately 4:30 p.m., and did not receive the vehicle until around 7:00 p.m. (this was a cash deal) Additionally, I was only informed at the very end of the process that there was just one key for the car, which was disappointing. When I raised these concerns, a manager who introduced himself as Jordan Hidalgo (I don think that's his actual name since he said he didn't have a card) came over. Unfortunately, that interaction significantly detracted from the experience. His demeanor was unprofessional and dismissive, and rather than addressing the issues directly, he attempted to place blame on staff. The interaction felt unnecessarily rude and lacked basic customer service professionalism. With better transparency and more professional management follow-up, this could have been a very strong experience. I hope this feedback is taken constructively. read more

Very impressed with Corwin Ford's new facility on S. Virginia in Reno. It is a beautiful business complex. My car was in for two recalls. Dan was my service writer. He was welcoming and professional. After quickly taking care of my order, he took me on a tour of the complex. The service area is clean and bright. There are monitors indicating the progress and service on all vehicles. Next to the service writers area is the fleet section and around the corner a large beautiful new car showroom. There is a reception area at the front to welcome customers. A beautiful blue Ford GT is on display. In the area next to the showroom is a comfortable, well lit waiting area. A cozy fireplace, drink area with complimentary snacks, clean restrooms and a playroom with tablets for children. There are over 30 televisions in the large area. Tons of parking and easy directions to navigate you around the property. Very nice business establishment in South Reno. Well done! Thanks Dan for your great service. I must add that every person who assisted me in my recent interaction walked me to my destination. They did not just point and tell me where to go. Even an attendant out in the back lot gave me exact directions to get to the service center. I interacted with probably eight people and they were all pleasant and welcoming and very helpful. read more

Corwin Ford Reno - Ford GT - Car Dealers Near Me - Reno, Nevada

We were asked to leave our truck with the dealership for 24 hours for a recall. They assured us they would pick it up in the evening and deliver it the following evening. We made multiple arrangements for transportation while the truck was being serviced. Then, the evening they were supposed to return the truck they called and told us they had no drivers. We would have to wait. We asked to talk to a manager and were told we could leave a voice mail but she wouldn't get back to us for days. We asked for compensation for the inconvenience and were told no. We ended up paying for the service. We like our truck but will never purchase from this dealer again. read more

I bought a car in June 2024 brand new has a warranty been trying to see if the shock absorbers are covered under my warranty for the past two weeks been passed around from one department to another was told I need to drop the car off for them to do a diagnostics to see if it's covered then and that would be over $200. Seems like they are all your nice to you when you've given them money but when you need assistance or customer service no customer service at all and I work in the customer service business very upset. read more

Cliff and the team were amazing. Brian kept in contact over text with me and Cliff sealed the deal and got me into my dream vehicle a truck. They had an awesome espresso machine for customers and we noticed how the whole team was smiling and happy at all times. That was awesome!! The place was clean and i can't wait till they move to their new location. Defiantly referring my friends and family!! read more

EVERY time I get an oil change I have to fight to get new windshield wipers. My plan covers windshield wipers every oil change and yet they tell me once a year. Then my filters were super filthy and they claim they changed them 6 months ago. My car is garaged and never off road so explain that one. They train these guys to cut corners. They are con artists. Done going there. read more

Just left service center at Corwin Ford with Jeremiah Labeaux for my 2015 vehicle. We were working on one of my tire pressure sensors and realized diagnostic needed to happen to replace the sensor. Customer relations Deanna Tucker looked up my records on the other sensor I replaced and also put me on the recall list for some other items. Deanna is a fabulous addition to the busy service area and helped me tremendously. read more

We negotiated a price to sell them our 2023 Mustang Mach E over the phone and also text them many pictures. They guaranteed us to purchase the vehicles the negotiated price as we did not want to waste time diving them without them guaranteeing an amount. We drove the 20 miles there with 2 vehicles (so we would have a vehicle to bring us back home) and when we arrived, they tried to haggle us down another $1.5k! I'm so annoyed with them... but I guess playing these dumb games is how they are able to build a new multi-million dollar facility and have another few million $ of high-end vehicles in the showroom. Chris is a liar, do not trust him! read more

Corwin Ford Reno - Car Dealers Near Me - Reno, Nevada

I not to impress with service sales and finance the are all a joke. Let's wait 2hours for an oil change no courtesy ride. jackass service man wants to sell me a freaking cabin filter for 109 bucks because he had his mind. Told me I need new windshield wipers and the vehicle is only six months old. Paid 299 for an extended service plan for three oil changes comes to find out they're only $81 apiece so they made out on that one. This place is a joke. Better off going to Valvoline. read more

Do not take your car to be serviced here. My daughter's car was there for repairs It was there for two weeks and they did nothing. They didn't return phone calls and they didn't call to give us the status of her vehicle repairs. I am sure that they forgot about the vehicle and then were not forthright enough to say they forgot about it. Besides this review, there is a reason Corwin Ford gets such a low review rating. I would never buy a car from Corwin Ford. The worst car service ever!!! read more

"The definition of insanity is doing the same thing over and over again and expecting different results." For over three years, we've been bringing our brand new 2021 Ford F-150 to Corwin Ford of Reno for the same unresolved electrical issue. This is now the seventh time maybe even more it's been nonstop stop where we have made an appointment, coordinated drop-off, and rearranged our lives--only to have the truck sit all day without being looked at. Today was no different. Dropped off at 7:30 AM, and by 5 PM the truck was still "waiting to be seen." Why even accept appointments if there's no plan to honor them? Ford seems to forget that giving up a vehicle--especially one we paid $65,000 for--is stressful and inconvenient. The lack of urgency or respect for customers' time is beyond frustrating. Even worse, we were assured by Ford corporate that an engineer would be assigned to help diagnose the issue. But today, the dealership claimed they had no record of any communication with Ford corporate--just another dead end in a long list of broken promises. The only "fix" we've received in three years? Software updates. Three of them. None of which solved the problem. The issue is still there, still under warranty, and still unresolved. We've been more than patient. We've followed the process. What does it take to get a vehicle we paid top dollar for to actually work the way it's supposed to? Ford and Corwin Ford of Reno--you need to do better. Your customers deserve better. Hopefully we will get resolution as we go through the process of a Lemon Law dispute #Nevada's Lemon Law (NRS 597.600-597.688) Problems must occur within 1 year after the delivery date or before the warranty expires, whichever comes first - That checks The issue must substantially impair the use, value, or safety of the vehicle- That checks To qualify, one of the following must apply: The dealer or manufacturer attempted to repair the defect 4 or more times. Way more than 4 times so that also checks. The vehicle was out of service for 30 or more cumulative days due to repairs. - Over the last 4 years, this checks. Lastly we gave Ford Corporation, Corwin Ford of Reno, and Carson City Ford multiple opportunities to repair the issue. read more

i had a vehicle on craigs list. a very nice guy carlos contacted me wanting to buy the vehicle he offered me a fair wholesale price went to corwin gmc and left there without my vehicle.an hour later with a check in hand. a very seamless way to sell a used car without being acosted by a dozen scammers and counting a bunch of hundred dollar bills in a dark garage. they did it right!!! read more

On February 14 2026 I purchased a 2018 ford f150 from corwin ford Reno. The online advertising, the window sticker and the salesman statement that the truck had apple CarPlay sync3. The truck does not have apple CarPlay or sync3 it has synch 3 lite. I let the salesman know that I could not get apple CarPlay to work The next day with no resolution. I spent hours of my time rebooting the truck's computer, and downloading updates. I called ford customer support to find out why I could not get apple CarPlay to work to find out that my truck does not have apple CarPlay or sync3 I called February 23days inform the salesmen of the situation he said he would tell his manager. I waited until the following February 27 after not receiving a call or any response from the salesman to call the dealership directly to speak with a manager Jordan he said he would get to the bottom of the issue and call me on march 2nd I did not receive a call. I spoke to him today march 3rd and Jordan refused to address the issue for close to an hour and offered a third party CarPlay adapter at the price of $55 instead of installing the synch3 radio I was promised. read more

We purchased a used Tesla X from this dealership which they said was inspected and test driven. By the time we got the vehicle, we noticed the front end, pulling to the sides and vibration of the imbalanced wheels. There was also loud knocking and vibration when the car was accelerating that the delivery employee did not inform us about when they brought the car to our place. When we requested reimbursement for the repairs to the balance and for Tesla to repair the front axle, the dealership refused to pay the cost of making the car work properly. Buyer beware of this company! Look elsewhere. read more

Horrible experience. Wanted to look at a used Duramax and the salesman did greet me, but, as I am 14 years old, I was just trying to look at the truck. I asked to look at the truck, and the salesman didn't even go to get the information to get the keys for the truck, but made me get the VIN number for him. When I came back, the salesman was on his phone and then noticed me after a few seconds. Then he said that legally I could not look at the vehicle since I didn't have a license or something about how I was underage. I looked it up and I am legally able to look at a vehicle, get information about it, and ask questions, as I'm underage I cannot drive it, buy it, or sign any agreements. This experience was horrible and I just ended up leaving. Good job Ford. read more

If I could give no stars I would. We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back to them, to get the problem fixed. As many of you know these screens control everything, the screen was locking up and we could not change the radio station, or adjust the temperature. Also when the screen locked up it stopped the steering wheel buttons to not work as well. They had our truck for a month! Their response was that they could not fix the issue and that there would be a software update in a month "that should fix the issue". So to recap we drove our new to us truck for 1 week it was at the dealership for a month and they did nothing. Well the update did not fix the issue, but since we had nothing happen the last time we took the truck in we just dealt with it. Finding a sort of fix. Having to shut the car off, lock it and then reopen and restart to reset the screen. Over a year later and we are back in the area and take the truck in as the screen issue is getting very bad and our 'reset' is not working. Oh how Corwin Ford tried to screw us over with this! So we were talked into purchasing the extended warranty by finance when we purchased the truck. She stated that "if anything electronic goes out it will be thousands to fix and this warranty covers that. This warranty covers everything but new tires." So we mistakenly thought it was a good idea. Fast forward to the month of February when we took the truck back to them to have the screen issue fixed. They had the truck for a week, they asked if I wanted to include 2 air filter changes and tire rotation as it was "needed" I agreed. They did not tell me that those 3 services were somehow not part of the warranty?! Are you kidding me?! They tried to charge me over a thousand to do the screen and the 3 services. Then it was six hundred something. Then a service manager got involved and said since the service person did not tell me the charges for the 3 service they would "waive" the charges and I would only owe my deductible. The deductible is $250.00. We gave up and said fine we will pay the $250.00 EVENTHOUGH WE TOOK THIS BACK TO YOU RIGHT AFTER PURCHASE AND YOU DID NOT FIX THE ISSUE THEN. Now the dealership is trying to "keep a customer" and their outreach person has contacted me. This person has told me that the warranty I have does not cover electronic issues!!!!!? What?!?!! And after 3 weeks of calls and emails NO ONE HAS BEEN ABLE TO TELL ME WHAT MY WARRANTY ACTUALLY COVERS. AND AND! They told me that the deductible has to be paid EACH TIME I TAKE IN THE VEHICLE!!! EACH TIME!! I work in health insurance and that is not how deductibles work for auto or health insurance. THIS DEALERSHIP WILL SCAM YOU NON STOP DO NOT GO THERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Suggested that my Bronco needed $2300 worth of maintenance for its $30,000 mile service, nearly none of which is recommended by the manufacturer. This is just gross and goes a little beyond just trying to upsell someone. read more

The service department sucks. On two occasions my wife has brought her Ford Explorer in to be worked on. The first time was for a factory/ manufacturing recall for the roof rack. The technicians didn't fix the issue and even caused more issues from causing her roof to leak during rain and snow (which is extreme in the winter in Lake Tahoe) from their "repair job." The second time, today June 30th 2025, they had us drop her car off at 9am. After seven hours they hadn't even touched her car. It took their service department a year to book this appointment, and they even mouthed off and gave her attitude after she said they caused the leak from their faulty repair job. Don't get your new or used Ford Vehicle's services here. They have horrible customer service and do not take accountability for their poor repair jobs and do not care about convincing their customers. Just go to a mechanic. Very poor job Corwin Ford Reno. Do better. read more

The service we received was terrible. The staff seemed to have a mindset of "buy if you want, and if you don't, that's fine with me too." When we entered the store, the sales manager, Jeremy, profiled us and said, "I won't run credit because the way you two look, I just know you're not going to buy today." The salesperson, Jaelin, was extremely rude. I'm wondering if he was trained to be indifferent to customers in order to make a sale. We also requested to speak to the general manager, Justin, but we haven't heard from him. We refuse to purchase until the matter is addressed and resolved. I will continue sending reviews and emails until this is resolved. read more

This is an update after I just received excellent customer service from Corwin Ford. After I had to complain to quite a few people, explaining my time constraints shuttling 2 children to 2 different sports, along with my own work, I was able to get ahold of the service manager, Schell. He discussed the matter with me in a professional way and he offered me a solution that worked for all involved. I just received my truck back and was VERY happy with the accommodations that were provided for my situation. Thank you Schell for your grace and ability to make this warranty repair happen. read more