I was extremely hesitant to schedule service here based on my son's most recent experience. However, all I can say is what a relief--and we're so grateful for the excellent service we received at Corwin Ford today ! We really like Corwin's new facility, even though it's a bit farther out in the South Reno area. The facility is clean, modern, and absolutely worth the drive when you receive this level of care and service. Most importantly, Brad, our Service Advisor went above and beyond to ensure our car was properly serviced and well cared for. Technician Hunter also performed a thorough inspection and noticed that our cabin filter needed to be replaced. We truly appreciate that extra attention to detail and commitment to doing the job right. Brad also checked a minor concern I had to make sure all was good. This experience was a refreshing contrast to the scheduling and service frustrations we encountered with Fallon Ford regarding the same request. After those previous difficulties, it was such a relief to have our much-needed service completed efficiently, professionally, and correctly. We're extremely happy with the overall experience and grateful for the care we received from the entire team. If you need service at Corwin, ask for Brad! His excellent customer care and attention to detail made all the difference. We highly recommend him--you won't be disappointed! read more

Corwin Ford Reno - Brad Drejka Service Advisor - Car Dealers Near Me - Reno, Nevada

Wow... just wow. Car dealership service departments are sometimes frustrating to deal with, but Corwin Ford Reno absolutely, unequivocally, indisputably and undeniably is the worst most rotten of them all! From the website, to the receptionist, to the service advisors, all the way up to the service manager - abject failures at every layer of the stack. I have a Ford truck that I love the design of. The engineering, QA and build quality however have me going into the service department much more often than I'd care to. This particular service department is so godawful that not only did I cancel my interest in a Bronco Filson as a direct result of trying to get service from Corwin Ford Reno, but I plan to replace my full-size Ford truck with a different brand, since there isn't a "less awful" service department in the area I can turn to. Ford corporate: are you reading this? I think Ford's designs are looking quite nice these days but their issues during ownership and absolutely horrendous after sales support has turned me from a lifelong blue oval customer to one who's willing to try just about any other automotive brand. I will first look at a GMC as a replacement. read more

Do not buy from Corwin Ford save yourself the hassle and loss of thousands of dollars They sold me a vehicle that had rear blown shocks a rear differential coupler bad headlight out and the screen inside kept blacking out and needed to be fixed. Quite a lot of issues for a vehicle that was supposedly inspected and ford blue certified . I'm out the money for repairs and also for rental car. When I spoke to the manager, Andrew Springer, he told me that my transportation is not their problem. What ironic thing, for someone who sells transportation for a living to say. They were unwilling to help and make this right would not reimburse me for any of my funds and tried to get the vehicle back for me on a trade-in so that they could make more money off of me It was disgrace and the manager Andrew Springer was very lacking in his customer service and willingness to help Do not buy from them read more

When I arrived at the new facility, I was really impressed how everything was so clean and modern looking. Even the entrance to the Service side was great. I was greeted by Alex. The service advisor, he was very friendly, very professional and thorough. He checked in the car in quickly and explained to me that it could be either end of day or the next day to get the warranty work done. I was disappointed that it wasn't gonna be done in just a few hours as I had made an appointment two weeks ahead of time. I did come prepared to stay a couple hours. I brought my tablet, my phone and everything else I would need for a two hour stay. But now knowing that it may be the next day I thought maybe I can take the courtesy shuttle back to my home. Again to my disappointment, there is no courtesy shuttle at the dealership. The other disappointment is ATT cell service does not work in the customer lobby and I had to go outside to call for an Uber and to do any other phone calls. The customer lobby was beautiful and offered drinks and snacks. But again with service taking till end of day or next day for routine warranty work who wants to stay that long. I had to call an Uber at a cost of roughly $40.00 to get home. Corwin Ford you need to do better on communication and customer service. Lastly Ford wants to change $700.00 to update their own navigation software. I don't think that policy is what keeps loyal customers. Thumbs down for my experience. read more

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Shout out to Ed Griggs at Corwin Ford for helping us find our truck. Ed listened and found what we were looking for. He stayed in contact with until our truck was ready for delivery and made the paperwork easy. If you need a qualified salesperson than Ed is your man for the job. read more

Bought a new F-350 Dually platinum great experience was even able to have them do the PPF and window tint before I picked up the truck. Even had a family member purchase her new bronco the following week and had another great experience!! read more

I'm updating my review. I am so disgusted with Corwin Ford Reno. They didn't even bother to check any of the work that was done before they hustled me out the door. The sensors don't work. The rear tail light isn't put back the way it should've been even though I feel like they lied about some of the work that I had to have done as an emergency, my brakes and my front tires and an oil leak, which is totally suspicious. They could've at least done the work they charged me for what a racket, I swear, if you can take your car anywhere else to it. read more

These people are scum. Somehow never have the car you came in to see but have something even "better" for you. Shop in carson if you want something honest. read more

I stopped by Corwin to look at Broncos even though I moved away from Reno. They have a very large inventory, so I wanted to see all of the different trim levels. They were very busy the day after Black Friday, but I did test drive one Bronco and compared several others. Ultimately, Alex and Christian were able to help me via text and phone, and they had exactly the trim level I was looking for, $5,000 less than any dealers near me. When I came back to make a deal the day after Christmas, everything was smooth and there was not any pressure for warranties or changes in the offer. Jocelyn from finance was knowledgeable and made the paperwork quick and easy. Financing was already approved over the phone and there wasn't any skeezy dealer stuff, it was legit 4.99% from Wells Fargo. I definitely had some concerns buying from a big dealership but they were fantastic from start to finish and saved me nearly 10% versus my local small dealers that only have six or eight broncos on the lot instead of 45+. I would buy from Corwin Reno again. read more

Corwin Ford Reno - 2025 Ford Bronco Badlands, black painted top and black appearance package. - Car Dealers Near Me - Reno, Nevada

If I could leave 0 stars, I would. My husband dealt with Tyler Roemer, a sales consultant at Corwin Ford. He was uninterested from the get go. My husband asked if he knew the recalls on the vehicle were corrected, and Roemer said in effect, "I don't know, that's for you to determine." Well, the vehicle was advertised as "certified" which legally requires that any recalls were fixed before the term "certified" can be used. He was an absolute a-hole. I would caution anyone expecting to deal with Corwin Ford to steer clear of this dealership, and - if you chose to buy there - refuse to deal with Tyler Roemer. Grade A+ in unethical. read more

Although my initial interaction was not the greatest, after speaking with Andrew it made the rest of the experience go smoothly! My faith in this dealership has been restored. They took my complaint seriously and responded in a timely manner and went above their means to make sure I had a better experience. All actions and efforts taken were greatly appreciated. read more

Corwin Ford Reno - Car diagnosis - Car Dealers Near Me - Reno, Nevada

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DO NOT BUY A VEHICLE HERE. The average 2 star review should have been a red flag for me. I purchased a vehicle on July 19th within an hour of leaving the dealership the check engine light turned on. To make a short story it is now September 25th, over two months later and nearly 60 days spent at a different dealership waiting for parts or being repaired. I still can not register this vehicle in California where I am from despite expressing my concerns of needing a vehicle that meets California's emission standards. Corwin ford refuses to do the right thing and take this vehicle back. Knowing they are PARTIALLY protected by law they sell junk vehicles that will leave people stranded in the middle of the desert and do not care. The second red flag should have been the salesman trying to hide a water leak in the back window. I have spent THOUSANDS of dollars just on towing and transportation as a result of Corwin ford failing to inspect and report active faults with a vehicle they sold. It took nearly two months just to get a refund for the first tow bill but I had to show up in person and demand it after they agreed to it at first but then declined to. This place is absolutely terrible and shouldn't even be allowed to continue operating. read more

Corwin Ford Reno - Car Dealers Near Me - Reno, Nevada

I brought my vehicle in to have the plastic oil pan replaced on my 2022 Bronco. This job required removing the steering rack and front differential. When I received the quote for the job, I noticed a 100% markup over MSRP on all parts. I questioned the charge and was told that's how much Ford allows them to charge and they will not install parts directly purchased from Ford without the markup. Because I had the vehicle towed in, I decided to bite the bullet and have them do the work. I also requested to have them save all the old parts. When the job was completed I received a call stating that over $600 in parts were not needed. I believe this is only the case because I asked for the old parts back and planned on checking to make sure every part I paid for was actually used. When I picked up the vehicle, both front windows were not functioning correctly and the front end developed a wobble that was not there prior to having the work done. I immediately returned the vehicle to the dealership. Five days later, I was told the windows were repaired, but the wobble was caused by the aftermarket tires I have on the vehicle. These tires and wheels were professionally installed and did not produce any wobble or shimmy prior to the work being done. The service rep said there is nothing they can do. I'm not sure how a wheel comes out of balance sitting in a shop, but that was their explanation. The problem is now mine to solve since they claim they cannot check the tire balance due to the size of the tire. This seems odd to me since they sell two different vehicle models with the same exact tire size. Dealerships never cease to disappoint! read more

I brought my car to Corwin Service to complete two recall repairs and its one-year service. I was told they require every vehicle to be kept for a full 24 hours, regardless of the work being performed. This is extremely inconvenient, especially since I live an hour away. After keeping my vehicle for a full day, they informed me they had to order a part for one of the recalls, requiring me to make another two-hour round trip and leave my vehicle for yet another 24 hours. It's hard to understand why recall parts aren't ordered in advance once the appointment is scheduled. The bigger issue came after my first service appointment. The morning after bringing my vehicle home, I found blue fluid leaking onto my driveway, and for the first time since owning the vehicle, the low windshield washer fluid warning appeared. At my return appointment, Corwin diagnosed the problem as a cracked washer fluid reservoir. Despite the timing making it obvious the issue occurred while the vehicle was in their care, Corwin refused to accept any responsibility. Instead, they claimed there was no way they could have damaged the reservoir and suggested it must have cracked during the drive home. They are now refusing to cover the approximately $600 repair for a part that was not damaged before they serviced the vehicle. Instead of receiving the warranty-covered service I brought my vehicle in for, I left with an expensive repair that did not exist beforehand. That is unacceptable. I switched to Corwin after experiencing similar problems with Carson City Ford's service department, hoping for a better experience. Unfortunately, this has only reinforced my belief that Ford's service departments consistently fall short when it comes to accountability, customer service, and standing behind their work. Based on my experience, I cannot recommend Ford service departments to anyone. read more

Fantastic experience! Eddie is the best!!! I came in from out of town to get the car and he had everything ready.

5 star experience all around from the facilities to every person we encountered in our car purchase experience. However, one person I cannot say enough positive things about was our salesman Joseph. The search started when it was time to change my 18 year old son's car to a bigger car. We live in the San Francisco Bay Area and my son was in Reno visiting my sister. We were in the market for a Ford Explorer and I told my son to check out Corwin Ford as they had a good inventory of certified Explorers. He had gone into a few other dealerships near our home and not well received being a young person going in by himself. The expectation wasn't much higher this time as he went to Corwin on a busy Sunday afternoon. Joseph greeted him and took the time to show him all the options without worrying if he is wasting his time on a young person who was not a strong potential buyer. My son saw a couple of cars he liked and even test drove them. He came back home and in the following week we had a number of conversations with Joseph. He was genuine, not at all pushy, and a true gentleman in every aspect possible. There were a few hundred listings of the car we were looking for near our home as it is a simple common car. We chose to drive 4 hours to Reno and work with Joseph because of who he is. It was worth every minute of the drive and the easiest car buying experience of my life. Anyone reading this will agree if they go to Corwin and ask for Joseph. My son and I can't thank you enough Joseph for the amazing positive energy and the beautiful car you sent us home in!!! read more

Corwin Ford Reno - Ford Explorer Purchased - Car Dealers Near Me - Reno, Nevada

We had an incredible experience buying our daughter her first vehicle at Corwin Ford! I reassured her that this was a very unusual car buying experience and was pleasantly surprised at how easy and smooth the process was. Erik and his team were patient, clear, and not once pressuring. From the moment we stepped on the lot, we felt welcomed and most importantly that our concerns and needs were heard. We worked with Erik through the entire process and one financial officer who was very transparent. We were able to purchase the vehicle of her dreams, and while we enjoyed the light refreshments provided. Erik had the car detailed, cleaned and pulled into the show garage with a large bow to make her first vehicle one to remember. I highly recommend Corwin Ford, they were worth the 2.5 hour drive and if every car buying experience was like this then car buying would have a much more positive reputation! read more

Corwin Ford Reno - The Bow added to make the first car buying experience memorable! - Car Dealers Near Me - Reno, Nevada

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I will NEVER buy a car from here again. We purchased a truck 1 month ago from Corwin Ford. With the purchase was included a "blue warranty" or 3 months of pretty much bumper to bumper. Within a couple weeks we noticed the touch screen having issues. We brought it in, and when we arrived they obviously were not expecting us (even though they had set an appointment for us). They took the truck back and after hours stated they weren't able to replicate the problem and there was nothing to do. Well the issue continued to happen, along with the brake pad sensor stating the brakes were low. They told us to bring it in and they would transfer it to GMC (this is the make of the truck) and have them look at it. When we arrived at the appointment the same thing happened (obviously no appointment made) but they said they would call over and have gmc look at it as a drop in basis. GMC updated the system and cleared the brake light. Now the windshield wiper fluid is low, so we went to refill the fluid. After looking under the hood there is no cap for the fluid, the radiator fluid is very low. We just spent THOUSANDS of dollars on the truck. The least they could do is ensure the fluids are full! So much for the 120 point inspection that is supposed to be performed before selling a used car. It's obvious they are trying to avoid paying any extra service fee to keep their profit margin high...what is the point in offering a limited dealership warranty if you will not uphold it?! read more

I purchased my 2021 Ford F-150 brand new from Capital City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, I've brought the truck to Reno Corwin Ford (and back to Carson City Ford) over ten times for the same unresolved problem. Despite repeated visits, countless days of my truck sitting untouched in their lot, and my extended warranty coverage, the issue remains. In December 2023, Reno Corwin Ford replaced the battery under warranty, but the electrical drain persisted. Recently, the battery failed again--yet I was told I'd need to pay out of pocket, even though the underlying issue has never been fixed. Their own staff admitted in 2022 that "it's a known issue and there is no fix." More recently, one advisor stated the battery should be covered under warranty if compromised by an electrical fault, but management refused to honor it. After three years of failed repairs, broken promises, and dismissive responses, Reno Corwin Ford has now banned me from service after I swore in frustration. This is not how a dealership should treat a loyal customer. The lack of urgency, respect, and accountability is staggering. Appointments mean nothing, updates are rare, and their refusal to take ownership of a warranty problem is unacceptable. I've escalated this to Ford Corporate and will continue to pursue resolution, but I feel it's important for other customers to know what to expect at Reno Corwin Ford: poor communication, no urgency, and little to no accountability. If you value reliable service and respect as a customer, I strongly recommend avoiding Reno Corwin Ford. read more

I bought my first car and I love it!!! The process was super easy and Joshua was very helpful and attentive. He answered all my questions and helped me to find the perfect car for me!!! read more

Corwin Ford Reno - Car Dealers Near Me - Reno, Nevada

Today is day 19 in the shop after a botched routine transmission fluid exchange. No loaner car. Last month it was a week in the shop. Before that I waited 2 months for a replacement oil pan. This is a Ford f-150 that I bought "certified Blue" from them just 8 months ago. During this current fiasco, I called my service representative 3 times and texted and emailed two times with no reply. Yesterday they gave me a new service representative with whom I spoke and he was to let me know more info. There was no returned call. Another day gone. Thus far the only good thing about Corwin Ford is the coffee machine in the waiting room, where I have spent 3 full days in the past two weeks. I fully recommend that you avoid Corwin Ford in Reno, regardless of their big new beautiful dealership. Drive a few miles down the highway and try Sacramento or Carson. read more

Justin Russell, Schell Tingley, and Andrew Springer should be in prison for Fraud and after we are done I hope so.. This is the third time Corwin Ford Reno has tried to fuck us over. The first was being overcharged for the batteries on our 2017 F-350 Lariat which after running that issue up the flag pull I was refunded $223. The second was selling us a 2021 Explorer that had multiple safety issues which they would NOT fix unless we paid $100 deductible even though we had the extended warranty that covered everything bumper to bumper( then ended up taking the Explorer back and without checking it we watched them slap a sticker on the window and online for sale!) The third time was on our Subaru, which they gave us for the Explorer. They have been the only place we have taken it for scheduled maintenance in 1.5 years, 12,000 miles. Supposedly they ran a 172 point inspection over it before we took possession, then another 172 point inspection again a year later but this time they opened up the rear differential and transmission and stated the fluid needs to be changed for $900 and the battery needed to be replaced for $200. I specifically told Dan Dummar that I had already checked my cabin filter, they did it anyway. My appointment was for an oil change and tire rotation ONLY! Subaru service manual states that the transmission/diff fluid is recommended at 30,000 miles with ONLY with Genuine Subaru CVT fluid only -- either Subaru NS-2 or the newer Subaru CVT Fluid (NS-3) depending on the model year. Never use generic ATF, universal CVT fluid, or any aftermarket substitute. The Lineartronic CVT's steel chain and pulley system requires a specific fluid formulation that generic products do not reliably provide. The battery should have been load tested before we took delivery of the vehicle, which it was not, and again at the last oil change, which it was not because we keep ALL of the maintenance documentation(comes with pictures and video). They were given the opportunity to right this wrong and replace what they recommended or put us into another vehicle free of charge(Subaru of America, in writing, will give us $18,700 for our Ascent, Corwin Ford Reno, $13,400. This dealership has a repeat reputation of habitual fraud. I have made interview appointments with 3 news stations, contacted Ford Corporate, Corwin's main office, and the Nevada AG. You had the opportunity to make this right and told me "No". read more

Took my truck in for service just sat there for two days when they looked at it. They said nothing was wrong with my vehicle and charged me $250 for looking at the vehicle when I told him there's something wrong with my vehicle they told me I could set it up another appointment and pay an additional 250. I buy my ford trucks from Carmax. About two years prior, I should learn my lesson I took my vehicle in for service. They did some service that when I took it to a real mechanic told me did not need to be done. I went back to complain to afford about it. They said tough shit. That service advisor no longer works there and then when I called them out about it, he got upset. Not a way to do service my wife really wants a Lincoln navigator I told her we'll have to order it from Carmax because I don't trust Corwin Ford for anything. read more

We recently purchased a vehicle from Corwin Ford and worked directly with Kevin Intiso. Kevin was professional, steady, and thoughtful throughout the process. He communicated clearly, followed through, and conducted himself in a way that inspired confidence. Our broader experience at the dealership was more mixed. While the transaction ultimately concluded, certain aspects of the process did not align with the standard we had hoped for. We will leave it at that. We do, however, want to recognize Kevin for the manner in which he represented himself and assisted us. read more

Bought a used Gmc truck. Traded in my car and they gave me a great trade in price. worked with Chris Winberg he was a great sales man and made my experience easy. I would do business with them again. read more

Held back from making a review but after scheduling my third appointment in less than a year of owning a Ford Focus (horrible choice on my part) all I can say is this has been by far the worst experience I've ever had. Bought my car at 63k miles and it has 83k on it now, I've been able to drive it for about 10 months with the car being in the shop for almost 6 months throughout the couple of years. I've now gone through corporate to escalate the situation because this has been horrible. If it wasn't for Micheal Ost I would've never gone back. He's a top notch guy wish he was somewhere else because this man is solid and hard working. The mechanics working there are terrible, the shop is horrific, they don't have any staff to keep up with the volume I made an appointment and my car didn't get in until a week later. They have 100 salesman but no one in the shop and their salesperson are lurking the entire time you're there. Willing to offer a deal on my car but as soon as I had questions no would reply. Disappointment and dissatisfaction don't even explain what I felt working with ford. The worst of the worst. I rather would've gone to 4th street and hired a tweaker than to ever go back to ford. Never again will I ever buy a vehicle from here new or old. The worst of the worst except for Micheal. God bless his soul and I hope he gets a huge raise for dealing with what he's dealt with. If you've had a good experience well god bless you are lucky but all the other reviews are right. Don't step foot into this place so beyond disappointed in this dealership and I will never get comped for the time, money and effort I have spent here. I have a million more words along with receipts to prove my disappointment in this place but this is all I have to say. When speaking with management here they talked down on me for buying a "base model" and that "ford usually makes those with less care" but I have a titanium model fully upgraded which was the last slap to the face I was willing to take. This place will not last here and I hope no one deals with what I've gone through here read more

I had never bought a vehicle from a dealership before, so I was a little apprehensive going into it, but I'm really glad I ended up buying from Corwin. I worked with Hunter, who was patient with me throughout the process and helped me find a 2019 F-150 that had everything I was looking for. His manager, Andrew, also came over and introduced himself, which I appreciated. There were a few very minor issues with the truck, and Hunter told me they would take care of them. I didn't get anything in writing; I just took his word for it. I wasn't totally sure what to expect, but Hunter followed through on everything they said they would do, and then some. They really went above and beyond, fixed the issues, and clearly care about their customers and their reputation. It was a much better experience than I was expecting, and I would buy from them again. read more

I went to Ford, Reno They are doing Internet bait and switches. 20 minutes after calling to verify inventory, the XL 250s are sold or not on lot anymore, but they wheel out this Lariat. Yeah its $20,000 more than your max budget, but its nice right? No, I drove down to look at specific vehicle you said was there. Corwin Ford Reno plays games, I wonder what Ford and FTC think about these sales tactics. read more

Pretty disappointing experience. I bought my electric car at Capital Ford due to issues experienced with Corwin (they wanted to up-charge $10k for the same exact car I bought for no reason). Since then, I've reluctantly brought my car into Corwin when service is needed, mostly because of bad customer service experiences, this last visit was no exception. I completely lost power to my car, called immediately and was told I could have it towed (on a Friday) and they would schedule it for service on the following Monday. The representative failed to disclose a lot of information that would have been needed for me to make a better informed decision on where to take my car and while the car is covered by warranty, they failed to adequately inform about the item they were charging me for which is not required but recommended. Multiple calls were made were the representative laughed and interrupted me at every question. When we finally clarified things I was told my car would be ready on Friday (a week after) only to later be told it was not even looked at when it was scheduled because of their one electric specialist and the representative being out and another electric car taking the one electric tool/bay they have. I am just now getting my car back, haven't picked up quite yet but was told it's ready. In addition, while they provided a rental, the sales tax was left to me to pay. When I asked about reimbursement, the exact words from the rep's text were: "so ford does not cover the sales tax as they cover the main portion of the rental so it is in responsibility to you while ford covers the main dollar amount of the rental." To which I replied, that would have been valuable information to know prior to picking up a rental. Their communication and expertise could use an upgrade. Cars are not cheap, places for service are limited and the consumer is left to have to pay everything extra because they don't have informed and communication able staff. Not the first time with bad communication there which is why I chose to finally make a review. Regardless of the drive, unless they improve, I do think I will take the extra miles and drive to Capital for future services. read more

I bought a vehicle at Corwin Ford and it came with three free oil changes. The first oil change took three hours they said because they were down a technician. OK they could've told me that when I first checked in to see if I could've made it another time. Now my second free oil change is 4+ hours. That included a tire rotation and a five point check. They told me it would only take 90 minutes so I waited. where the second time I went to inquire about my vehicle I found my car sitting out in front. Nobody contacted me to come get it and they said it took that long because one of their technicians had to leave for a family emergency. I was sitting in the waiting room waiting someone could've came and told me about that. The only reason I gave them a one star is because at least I got free water and a couple goodies in the waiting room. Other than that, I will never deal with them again. read more

If I could give Corwin Ford's Service Department zero stars, I would. Over the past several years, I have brought 2 different Ford vehicles to Corwin Ford for three separate service matters. Each experience has been marked by poor communication, questionable business practices, excessive pricing, and a complete lack of customer advocacy. My first experience involved an oil pan leak on my F-150. I contacted Corwin Ford approximately 3 weeks before my factory warranty expired to report the issue and schedule service. Rather than documenting the concern or scheduling an appointment while the vehicle was still under warranty, Corwin refused to note the problem and would only schedule me after the warranty expiration date. Hence, when the vehicle was finally inspected, Corwin refused any warranty consideration and charged me approximately $1,200 for an oil pan replacement. Notably, Ford had already identified issues with the original oil pan design and an advisor to replace with an updated design. I paid the repair bill and moved on. 2 years later, the oil pan began leaking again. When I returned to Corwin, they refused to stand behind their previous repair because their warranty had expired just one month earlier. Instead, they recommended another repair costing roughly $1,200. For a static, non-moving component that should last the life of the vehicle, this was unacceptable. The failure was obviously the result of Corwin's mechanic installing improperly. I eventually had leak repaired by Real Performance for approximately $500. My second experience was even worse. I scheduled an appointment with Corwin Ford to replace the cam phasers on my F-150. I was initially quoted approximately $2,300, which seemed high but reasonable enough to proceed. Despite having a scheduled appointment, the vehicle sat untouched for an entire week. By the following Thursday, I received a call stating that the original estimate was incorrect and that additional components needed to be replaced. The revised estimate was now approximately $5,400--more than double the original quote. When I questioned the dramatic increase, I was told the truck had already been disassembled and additional problems had been discovered. Concerned about being committed to such a massive increase with the vehicle allegedly torn apart, I requested to speak with management. When the service manager called, he immediately contradicted his own advisor and informed me the truck had not been disassembled at all and, in fact, had not been touched. This means I was either deliberately misled or Corwin's internal communication is so poor that service advisors do not know the status of customer vehicles. Either explanation is unacceptable. I immediately picked up my truck and had work performed by Real Performance for approximately $2,900--about half of Corwin's revised estimate. My most recent experience involved my Ford Raptor, which is covered by Ford's Premium Extended Warranty, a warranty that cost approximately $5,000. The vehicle needed diagnosis of an adaptive cruise control issue and a replacement ceiling speaker. Because the truck is modified, I understood there was a possibility the adaptive cruise concern might not be covered. Corwin informed me there would be a $240 diagnostic fee for the cruise control concern and a separate $240 diagnostic fee for the speaker issue. The adaptive cruise control diagnosis revealed that the radar simply needed alignment. Rather than applying the diagnostic fee toward the repair--as most reputable service facilities do when repairs are performed--Corwin charged both the $240 diagnostic fee and an additional $240 for the alignment itself. The speaker issue was even more troubling. I reported that the speaker consistently produced popping noises at moderate volume levels. The technician claimed they could not duplicate the concern and charged me another $240 despite the fact that the component itself is fully covered under my Ford warranty. When I asked whether the diagnostic charge would be credited back if the issue reoccurred and was later confirmed, I was told no. I was further informed that if I returned the following week and they still could not duplicate the issue, I would be charged another $240 diagnostic fee. In other words, the customer assumes all financial risk while Corwin assumes none--even when dealing with components covered by a manufacturer's extended warranty. I have given the Corwin multiple opportunities to earn my business. Instead, each visit has reinforced my belief that their service department prioritizes maximizing revenue over providing honest, customer-focused service. I strongly recommend that Ford owners in Northern Nevada seek alternative service providers. Based on my experiences, Corwin's service department is the most disappointing and unprofessional dealership service operation I have encountered. I will not be returning. read more

They sold me a CPO vehicle with a wire hanging from the bottom, several body panels misaligned, and only one key fob. I am exercising my 14 day right to return. Don't buy here. They lie. read more

I took my 2025 Ford Bronco for first time service since I just bought it last July. Dan Dummar, service advisor, met me inside service center. He explained oil change process in detail. Dan was very nice, professional, and quite thorough. He notified me when service was completed and proceeded to take care of paperwork. Once again, he explained everything. Thanks to Dan for a great job and making me feel comfortable, Conrado Montes read more

Service was good and my service advisor was professional. My issue is with Corwin Ford's 3% credit card surcharge and the policy behind it. Corwin called me after my service asking for my honest feedback. I didn't contact them to complain. They asked for my opinion, and I told them I was satisfied with the service but disagreed with charging customers a 3% surcharge. Instead of simply listening, the representative argued and claimed "every business charges 3%." That simply isn't true. Many businesses absorb processing costs, negotiate lower merchant rates, or build those costs into their pricing. After that conversation, I posted reviews on Yelp and Google. Only then did Corwin call me a second time. To their credit, they apologized for the representative's tone, offered me a free oil change, which gave me a laugh since I drive an F-150 Lightning, and they offered to refund the 3% surcharge. I declined both offers because this was never about getting my money back. It's about the policy itself. They're not charging a small convenience fee. They're charging the statutory maximum 3%. As a dealership representing one of the largest automotive brands in the country, I'd expect Corwin to be able to negotiate competitive processing rates like many other businesses do. Instead, they've chosen to pass the maximum allowable surcharge directly on to customers. That policy also penalizes people who use credit cards intentionally for security. I've been through identity theft and fraud before. If my credit card is compromised, fraudulent charges don't immediately come out of my bank account during an investigation. If my debit card is hit, my own money can be tied up while the mess gets sorted out. I'm not willing to take that risk or to carry cash to pay for service. I appreciate that Corwin apologized and tried to make things right for me personally, but I don't believe that solves the underlying issue. In my opinion, this policy unfairly shifts a normal cost of doing business onto customers who choose the payment method with stronger consumer protections. Until that changes, my rating remains one star. read more

I attempted to purchase a used vehicle from Corwin Ford Reno earlier this year and ended up losing both time and money. Here's exactly what happened: * Paid a $515 deposit (refunded later) * Paid for a full PPI inspection out of pocket * Paid outgoing wire fees to send the full purchase amount * Wired the entire balance for the car After receiving all my money, the dealership suddenly decided to unwind the deal, saying they weren't confident in repairing the vehicle. They told me I would be the first to be notified once repairs were completed. Instead, they transferred the car to another dealership and relisted it for sale without contacting me. My payment and deposit were eventually refunded, but I still lost the PPI cost, wire fees, and weeks of time. Out‑of‑state buyers should be aware of my experience before working with this dealership. read more

I was I. Town for work and had a sudden issue with my vehicle. I came to Corwin Ford to get it diagnosed and fixed. They got it figured out and fixed quickly! Amazing customer service! Their facility was impressive and clean. The break room has a fire place, TVs, snacks and coffee. I was very impressed! read more

Last year I purchased my 2022 Expedition from Corwin Ford Reno, and the sunroof rattled from day one. I brought it back for repair, but their fix lasted barely a month before the problem returned. Since then, I've taken the vehicle to Capital Ford in Carson City. They've addressed the sunroof rattle multiple times, at no charge, as part of my regular service visits. They didn't sell me the vehicle, yet they've consistently taken responsibility. This week I returned to Corwin Ford Reno for other issues and asked them to look at the sunroof again. Instead of owning the problem they originally "fixed," they charged me $220 just to diagnose it and then quoted $450 to grease the sunroof. This is completely unacceptable. Corwin Ford sold me this vehicle and should be standing behind an issue that has existed since the day I drove it off the lot--not trying to profit from it. Their lack of accountability and customer service speaks volumes. I strongly advise anyone considering service here to think twice. read more

Do NOT service your car here. I dropped off my fleet vehicle 4 weeks ago for 3 recalls and a maintenance issue. The maintenance issue needed approval by my company's lease plan which they got 3.5 weeks ago. What is the status of my vehicle? I could not tell you as I am being lied to and given the run around. The dealership will not return my calls so I'll be there at the end of the week to pick up my car and take it elsewhere. The fleet manager and GM have not returned my voicemails. Completely unacceptable. Don't waste your time with this place. read more

Only writing this review because I've been pretty upset with the service here multiple times now. I'm currently still waiting for a response from about 5 months ago after an oil change one of the techs or mechanics left grease on my steering wheel and discolored and cracked the leather. Before that I had an issue with my transmission I let them know when I brought the truck in and it was still under warranty they did nothing and my warranty is now passed coverage strategically. Similar thing happened with my engine startup. I kept telling them I was getting a really bad noise almost every other startup they told me it was the turbos and that it was normal a few months went by and I was finally able to record it. luckily Jairo took me serious and he got it taken care of. I asked about a recall they said I had to call and do all the work. I called and the Ford warranty department told me Ford should have handled it. When i took my car in for service for my stereo turning off randomly I got it back my cruise control lane change was stuck in the on position. they told me it wasn't related. I had asked for some kind of compensation for a rental. they told me it wasn't an option. I asked to speak to a manager and they somehow in less than 5 minutes had a rental ready for me. Multiple times to make the situation right and they miss everytime with something...and to this day I'm still waiting for a response read more

Shoot. I should have checked Yelp before dealing with these people. Here's just a little sample from my experience. I leased a brand-new Ford 150 Lariat Lightning with a MSRP of $80k. You'd expect when you spend that kind of coin on a brand-new vehicle, you'd get white-glove service when it needs attention, right? Well, not with Corwin Ford. For starters, I've never had a dealership where I've purchased a brand-new vehicle from them and they do not offer a courtesy vehicle when my vehicle is in their shop. That's crazy to me. Secondly, when I scheduled service for the many active recalls on the truck, I told the scheduler that I would need those items fixed. He was very dismissive and wrote none of it down. The best he could do was say something along the lines of "we can tell them that the day you bring it in". So now I am waiting several days after dropping the truck off because they had to order parts for something that should have been ordered weeks ago. Thirdly, the website is terrible. The only options for scheduling service are generic drop down items like "10,000 mile service" and there are no specific boxes for recalled items. Fourth, on day one of service I was told that I'd get updates on the progress of the vehicle. That was a lie. I got updates on day 1 and then nothing since. Honestly, I'd have to be insane to patronize these people ever again. Spend the money on someone who cares. read more