This was the most unprofessional place I ever stepped into. I made an appointment to test drive a vehicle. I drove 45min out, to walk into a room with an unwelcoming feeling. I felt like I needed a number and was waiting at the RMV. That was my first unpleasant feeling. Then after sitting with someone and providing my info, they let me sit there for 20min before they told me they were locating the vehicle. I figured since I made and appointment the car would be all set and ready to go. After a half hour of waiting they come and tell me the car is in the body shop for some minimal repair. Of course at this time I was very upset for having drove all the way out there with a baby to boot. They apologized and said when the vehicle came in, due to the inconvenience they would drive it out to us for a test drive. We agreed and waited to hear from them. Of course they never followed up. Then a month later someone from their establishment had the nerve to call me and ask of I was still in the market for a new car.... Unbelievable.... Get your act together!!!! read more

My salesman Wenderson was fantastic, the dealership moves so many cars it certainly works hard to deliver quality cars and quality service. They worked hard to accommodate my timeline for picking up the car but neglected to install the auto-starter I had paid for. I love my car - it was a great value and Wenderson is a really good salesman. read more

The best part of this car search experience was Mike, my car salesman. He was so patient and understanding. He constantly went out of his way to look for the right car for me and did everything he possibly could to try and help the deal go through. He turned what m could've been a stressful experience into a good one. Even though things didn't work out with a car for myself, I still recommend this dealership, especially if you and ask for Mike!! read more

I am a student and was very excited about getting my first car here. I felt like I was in good hands because my aunt referred me. However this first experience quickly turned into a nightmare. I saw their low mileage Honda civic 2012 online for $13,500. I saved $1,800 cash for the down payment (not much, but all I had) Long story short Vinny a member of their finance staff mislead me into buying a warranty stating that "in order for me to finance, I had to add a warranty" I thought this was fishy, instead of applying the cash to my down payment he applied it to a warranty. He also "up sold me the vehicle" so I ended up with a $17,000 loan! Which included the $1,800 warranty How do you end up with a $17,000 loan for a 13,000 car? I later verified with the credit union I financed with, who advised they DO NOT REQUIRE warranties. I went back to direct auto mall several times to have this refunded to me but they did not help, stating all their "finical advisors are busy" and I would have to come back during a week day I requested off from work to go there on a "weekday" and they would not refund me I asked them to consider the fact that I was mislead a women took my phone number and never called me back to even say they cannot refund me! I've had this car for a little under a year now. I want to get rid of this car for something that's actually worth $17,000 BTW my car trade value is under 10k/ I feel like a complete idiot, who feel into a dealership scam... be careful hard working people.. ...They are out for our money read more

BUYER BEWARE - What can I say what hasn't already been said about this place. I will just leave you with my story. We bought a car from them in August during the sale we were given a lot of "advice" and "reassurances" about the car, their policies and warranties. Upon pick up of the vehicles a number of features that we had been told the vehicle had didn't exist. When we complained the only thing the supposed manager told us he was able to do about it was give us three free oil changes which didn't come close to matching the price of the missing features. We unfortunately needed the car and did not have the ability to back out of the sale and find a different vehicle. We were also told we could go refinance our car with no additional fees or penalties whenever we liked at a different bank and that was Massachusetts law. Turns out that is far from the truth. And now every time we have had to deal with them since buying the car their policies have changed. Repairs that were supposed to be free if we brought the vehicle to them under warranty suddenly have a $200 deductible and the manager is always unavailable to talk with us. Just a terrible place all around. I can't think of anything good to say about it. read more

It is a horrible dealership that I have ever seen! I called them and asked for availability of that car. He offered me the test drive. On the phone I said it's far from my place and I really want to make sure about the price before get there. So we confirmed I be there in 50 minutes. When my husband and I got there he said another customer has a test drive! First come First serve. I said you didn't tell me about another customer for this car and he goes I didn't know they come earlier either! Poor management! After 15 minutes I said we should go and john said no, I've just got the key. Lets go for a test drive! we liked the car and my husband said you are doing the inspection? John said No! We check it all but after buying you do the inspection . It's gonna pass the inspection. I said if it didn't pass can we bring it and get our money back? He said we're gonna fix it ! I said we are buying a car from a dealership because we want to make sure about everything like we did the same for both our cars before. He said you can talk to a manager. we sat and the lady came and said we already sold the car!!!! They waist our time and energy. I am not happy with this dealership and I won't introduce them to any body! read more

We purchased a 2015 Town and Country from Direct Auto Mall and have gotten the worst most contradictory game from them. We paid 100% cash. You would think this would be easy. When we test drove, the lot was so crowded we simply couldn't even walk around the vehicle without moving it four times out of the way of other cars. When we went to discuss specifics after the process, it went excessively long, we simply left. With two toddlers 2.5 hrs was too much. Upon home, we decided we would purchase the car. I called Ang, the business manager, the finance manager and a half dozen others for approximately 6 hours before I got a call back, when I was told I had to drive an hr and half back to sign papers in person!?!. I said fax or mail and I will sign in front of a notary and we are done. Well apparently a notary is only good for buying houses....not cars. After enough arguing they agreed "made an exception",and I wired 100% payment. When we purchased from the north end auto, our Jeep was promptly registered and delivered. One of the most class act dealerships ever. Direct Auto Mall it was anything but! They can't drive it to CT for delivering, we have to drive up and pick it up after we register it ourselves. So I asked can I come pick it up? Oh no I can't, they need to drive it to Ct for a vin check!?! So you have to drive it to ct, but can not deliver it!?!?! After protesting and paying another fee (careful of all the fees people) they agreed to meet me at the DMV, and we met them at the DMV. Two hours of waiting at the DMV, the runner told my husband to sign here. He did, but the title was only in my name (the wife).... DMV says nope, you can't register! So dealership dropper off the unregistered vehicle at my house and send we will send you a check overnight for your sales tax and registration and required paperwork. Today, no checks came, no paperwork. I called Direct Auto Mall and the response was go back to the DMV with a back dated power of attorney saying I said he could sign the title, do you know a notary who will back date anything?, and then there's nothing more that they can do. Except if we want for another fee they will order a duplicate title, but it could take a week +. (THEY TOLD HIM TO SIGN IT) Additionally they supposedly refunded my cc sales tax and registration. But my visa (I called) says nothing has come through. So now we purchased a car we can't register. Now lets talk delivery, the kicker: the car was delivered with a CRACKED WINDSHIELD! So tomorrow I now spend a whole day waiting for wind shield repair. The care was also missing the drivers floor mat. Direct Auto Mall is a scam and time suck! Worst costumer service ever. They have 24 hours to make it right, before we ask for a refund, or file suit. read more

Do not use this service department! They gave me a car fax saying they repaired the rear seals,here i am at the Ford Dealer because they screwed up the whole hub assembly! Also they said the car would have a full detail,No wax just A quick wash! Do not use this service department! read more

Went car shopping with my daughter this weekend looking for a car to get her to her first real job. We were kind of prepared for the worst having just finished a painful car shopping experience recently at a system house on Rt. 1 Norwood. I may come back and change this review depending on how things go with the delivery and service, But I was really impressed with this used-car dealership. The salesman treated my daughter with respect and enthusiastically helped us find just the car that she could afford and that she loved (2 year old Hyundai Tucson). Most of all, the transaction was very easy and we got a fair price without all the BS that usually comes along with this type of shopping. Everyone was low-key, relaxed, friendly and helpful; no one tried to sell us a simonize system, low-jack or bulletproof bra for the car. They were also very attentive to anything that needed to be done and had a long checklist of things they do to deliver a used car that is safe and reliable. I would definitely recommend Framingham AutoMall for those who just want to get a nice car without all the usual drama. (Update after delivery: They did reschedule the delivery of the car 3 times, moving it from an initial estimate of Wed. to the following Monday. This was annoying but they did a good job prepping the car). Addiitional Note: The service department is pretty useless after the sale. We had two follow up issues and after scheduling a week in advance and waiting two hours, they had ordered the wrong parts for both problems. read more

Do not buy a car here. I bought a car here and was told I could pick it up at the latest in one week but to call before to see if maybe it will be ready earlier. The week went by and I was guaranteed no later than 5pm at the end of the week. I go at 5pm and they said they were replacing the brakes and I can't rush that because they need to do it right. Okay.... So I wait another hour for that. So a few months later I hear a loud grating noise, brought the car to the actual Nissan dealership and they told me the brakes were put on incorrectly. (The same brakes that took so long to replace were put on incorrectly? ) Ok. So I bring it back to direct auto mall and they were not going to replace them at no charge even though they put them on incorrectly. The guy would only talk to my husband and not me . It's my car, I made the appointment, and I was the one explaining everything. Apparently my word was not good there as when the car was finally fixed, the would only talk to my husband. They finally put them on correctly at no charge, but I had to have some other reliable mechanic make sure it was done correctly this time. Extremely rude people there. I've never been treated like that anywhere. Needless to say, I will never recommend this place to anyone, I mean, putting brakes on I imagine is pretty standard and a mechanic should probably know how to do it correctly. Never again, thanks !! read more

I just purchased my car at Direct Auto Mall and am less than satisfied at the customer service I received. The prices of the cars on their lot were what brought us there but that is the only positive thing I can say about this dealership. I was promised that my car could be delivered by a certain date and not only did that not happen, the salesman I was dealing with lied numerous times about the status of the car. I was told the car would be detailed inside and out, was promised that some minor scratches would be buffed out and all fluids would be topped off. First off, the car was delivered with the low fuel light on, it was more dirty than when I test drove the car (which was in a snow storm) inside and out, they did change the oil but did NOT top off any of the other fluids, it didn't even look like they attempted to get the scratches out, and there was no floor mats in the car when there was when I test drove. It seems as though this dealership is just about making the sale and then you are not a priority after that. I guess you get what you pay for...NOT RECOMMENDED! read more

If I could give this place 0 stars I would. My wife recently purchased a Jeep Grand Cherokee from Direct and in the 3 weeks we've had it it's basically falling apart. Left the dealership with it and there were noises and vibrations. She took it back, they apologized and she spent all day in service so they could replace a window molding. Didn't fix the problem. We offered to take it to a dealership if they, Direct, would pay the bill. Sure, no problem. Turns out the vehicle had been in a front end collision and put back together hastily and fixed with SHEET METAL screws, Non-factory headlight housings, bent back metal etc. etc. Nothing on the car fax, nor was it ever noticed by ANYONE at Direct. ....and now of course, no one will return our calls. I've spoken directly to the new service manager who was nice enough but I politely declined their offer to repair it and would like them to honor their granting to pay for the repairs in the 1st place but we were told it's ultimately up to management to deal with the compensation and/or honoring their "return" policy (which we are still eligible for). Can't get a call back from the sales manager. Have sent an email directly to the site and to another email, given to me by the service manager who doesn't have an email address. ...no reply, no call. Left voicemails when you can actually get a voicemail box. Good luck getting in touch with anyone at the front desk as you're continually put on hold and after 20 seconds rerouted to the front desk. I see that "Reggie" has replied to many of the reviews here. Save the reply Reggie and call my wife or I back so we can fix this problem. read more

If giving 0 stars was a possibility I would have selected that. I was so disappointed with the service given to me at this joke of a dealership. I had called to book a test drive with these clowns 2 days in advance. During that phone call I was promised that the vehicle I was looking at would be all set and ready to go for the test drive.... the morning of the test drive I received another phone call from them saying that the vehicle will 100% be all set for a test drive. So, I figured since I had now spoken twice about this scheduled test drive that I would be able to drive it. We get to the dealership all excited to find out that the truck I was looking to test drive won't be ready to be driven. This was due to the car needing a new battery. You'd think with the service center they have, this wouldn't be a big problem and at most it would take them a day to find a battery. We were told this would take 3-4 days.... Already disappointed with this news.... we decided to then begin to talk numbers. Next, we find out that this dealership is non negotiable with all of their vehicles. A used car dealership with non negotiable prices. NICE! We then spoke to a manager who clearly needed help brushing up on his English. The trick that they tried to get us to buy into as an alternative simply wasn't good enough for us to even consider agreeing with. This place is a joke.... don't even waste your time. read more

Saw a car I was interested in, emailed, got a call back, asked a question about car history, promised a call back, it never came. I got a e-survey and filled it out, no call back. I got an email from a manager asking why I hadn't followed up on my first email inquiry, I explained my question on the car history from CarFax, never got a follow up. Leads me to believe, if you look under the hood and see something they don't want you to, they try to sell it to someone who doesn't look under the hood. At the very least, they're REALLY bad at customer service. read more

We were looking for a car and saw a vehicle we were interested in, spoke to the dealership and scheduled a test drive. The price was listed on their website. We were offered a coupon for $1500 matching downpayment. The vehicle, which we were told had been "completely gone over and anything that was even close to being worn out was replaced already" and "super clean in excellent condition" had bald tires in the rear, stains all over the upholstery, and was difficult to test drive because the air in the tires was so low (the indicator light was on). I told the salesperson that if the stains were out of the upholstery and the tires were replaced we probably had a deal. We discussed how much we would need to borrow and spoke with the finance department as we were considering using their financing. (I wouldn't advise anyone doing it.) We agreed to complete the deal the next day and get final interest rates on the loan. We decided to use outside financing since we found a great deal, and let the dealership know that the next day when we called. As we were going over the final figures the next day, the salesperson suddenly "remembered" to tell us the the original internet price quoted to us had not only included the $1500 discount...but also included OUR downpayment...making the price $3000 earlier than what we had SPECIFICALLY discussed with him the day before. Run. That's what we did. read more

They are very sneaky don't trust them all they want you to do is buy the car and then is soon as you sign on the dotted line you're nothing to them you don't exist they promise you everything make sure you get it in writing before you agree to anything absolutely even if they offer you a tissue because they're not going to give it to you... I wouldn't refer my ex-husband to this place read more

Currently sitting in the waiting room for the car we just purchased, was told it would be ready at 1pm for us to pick up....it's now close to 3. Thanks a lot. read more

NOPE....Don't do it!! Very sketchy place! Dirty and run down!! Kept playing the numbers game and every time they came back it was a different interest rate and a different amount of time to finance. Do your own math and watch VERY carefully what you are signing!! They also gave me a super low price on my trade-in!! read more

Buyer Beware! I learned my lesson the hard way. I had purchased my car four months ago. I was told everything was inspected and in good shape. I started to notice something going on with my clutch. I went to my local mechanic and he told me my clutch was completly burned down to the metal....It was toasted....(Junk). After spending $800 at my local mechanic to fix it, you might want to think twice before shopping for a car at Direct Auto Mall, Framingham, Ma. read more

After reading some of the bad reviews on this site I was worried about looking at a car here. Upon arriving and meeting David, I realized that I made a good choice to come and check out the GTI. I ended up buying the car that day- David made it very easy and a great experience. I asked them to fix a small dent and change the cabin filter- David made sure that both got done and he even texted me as they were getting accomplished later that week. David was professional, helpful, and friendly. I recommend you go buy a car from him! The finance guy was also easy to work with. There were absolutely NO miss communications, errors, or frustrations. read more

It's pretty simple don't buy a car from Direct Auto Mall, I made an appointment that was confirmed by phone and email but when I showed up at their deplorable building they acted like I did not have an appointment. I was told the car I wanted to look at would be ready, the car was not ready and they said they could not get it their quickly. I looked at one car, as I was leaving the lot I found the car I wanted to see in the back of the building with damage to the front fender and the interior was a mess. They advertised it with a clean Carfax, with captains chairs (no captains chairs). How can they operate a business this way? How do they sleep at night? This dealer is corrupt and should not be selling cars! read more

These people are dishonest, they sold us a car with a leaky tire and did not disclose the issue. Engine started stuttering a week after purchase.... Don't be fooled by their relatively attractive prices, the vehicle is junk!!! read more

I hope this place knows reviews do matter. Was just going to go to this dealer (which was an hour away) to get a cash price on a gmc truck, priced on car guru for $30,000 , when I decided to check out the reviews. Thanks for whoever was claiming bad service. Saved me from wasting 30 grand. I had a trade in too, sounds like I woulda got 1/3 of Kelly blue book. read more

Terrible experience here. I felt that the staff was disrespectful and had NO positive customer service. I ended up purchasing a car there (first mistake) with engine trouble (that started a week after purchase) and felt that no one was willing to help me resolve the issue even though I had just purchased the car. It all seems that they lack communication skills with one another. After numerous calls and a threat to go to the Attorney General,they finally were willing to help fix my car. I've never been more frustrated with a business that does so little to make their customers happy. DO NOT GO HERE! It isn't worth the aggravation. read more

I had a terrible experience when going to view one of their cars. First they offered me about half of the trade in value of what kbb showed for the trade in value of my car. Then their sale supervisor was talking down to me and trying to bully me into signing a terrible deal. read more

How do I say this, JUST DON'T DO IT RUN AWAY FROM THIS PLACE!!! This is by far and I mean it's not even close the worst Car Dealer experience I have had in the last 20 years bar none. Seriously I've been using yelp for so long and never post a review, but this is needed for other folk in this community. This place is the poster child for all the worst stories you've heard about used car sales places, just read the earlier reviews from others. I took the chance even after reading those stories, because the car I wanted is not a popular model and their ad was the only one available in the MA area when I started looking for the year and mileage I wanted. My advice, do not pay attention to their aggressive pricing, you'll end up paying more than almost all other places even those with higher advertise retail price. that's because it appear to me their business model is all about selling you stuffs at an overprice on the back end, from warranties which previous reviewer here have had issues with, to financing charge and the HIGHEST fees I have encounter of all the dealership I have visited in recent memory. I have never seen a car dealership refusing to give you a counter offer unless wait for it you drive to the dealership so that the manager can see you and talk to you. hahaha If you have questionable to bad credit, life can be hard out there at times I know. Trust me when I say there are a lot of other dealerships out there that will work with you with respect. This place is more like a leach who's aim is to take advantage of the most vulnerable specially minorities Latinos. If you have good to great credit don't waste your time here even if they the only one that have the car you want. if you can be patient like myself there is always another vehicle to come along. In the end my car search ended well, after dealing with their ridiculous demand that I come into their dealership for the manager to see me LOL. I emailed a few dealerships both in States and CT, It was amazing how much better the experience was. Got timely responses from all of them, and two offer and counter offer through email and phone calls in a matter of 24hrs. Happily picking up my Lexus this Friday at a lower price, and millage and its L certify, I encourage all to do your research, used edmunds, KBB and all other tools out there before you walk into any dealership. places like this will lie to you, like one of their sales people trying to tell me that KBB prices is only use for insurance purposes when I made my offer using kbb trade in value as my baseline to start negotiation and not their silly retail value price(ridiculous statement). And if you want to deal and negotiate through email you should expect equally good services. Remember it's your money that you work hard for to pay, so you should expect good services the dealer is not doing you a favor. Make sure you know the numbers regarding the car you want. There is nothing wrong with the dealer making a profit but don't support businesses that offer poor service and questionable business practice. Good luck on your car search read more

Good afternoon, I'm here to notify my dissatisfaction with the way the Business of yours proceed, okay service, but procedure and resolution of immediate problems, zero score, I bought my car with you through the seller Luiz Alves, he was very professional At the time of the sale, but then at the time of delivery of the vehicle he was not present was a saleswoman who gave me the key of the vehicle was a Friday around 6:40 pm to 3 weeks ago, it was a rainy afternoon and I could not Check the condition of the vehicle to see if everything is ok. I went home and soon noticed that there was a very strong smell of paint inside the car I got out of the car and I put my hand on the carpet behind the seat driver was fresh black paint that came out in my hands, and after 3 weeks the smell still And very strong, the next day I complained with luiz alves the seller, that I was not satisfied because the vehicle is very scent of carpet paint, and also the vehicle was not made a detailing, it was just what is called Fresh up,wash and vaccumm,When your detailling guys should have done a thorough cleaning, they painted the carpet instead of removing the dog hairs that were on the seats and carpet, this was a very poor job they did, my wife wanted me to return The car the same day because she was very nervous when she saw this situation, so I communicated with Luiz, he passed the problem to the service, the service manager said he would set a day and time and would call me to take the car Back to resove this issue,the result, until today 3 weeks later and he did not call me, my car is still dirty stinking fresh paint, and besides that now that it is not raining anymore I could see that the car is full of scratches, and there are 2 that are deep that Need to give a touch up paint to cover, it's work that the detailling guys is supposed to do.Look I've been working on dealer ship for 7 years and I have never seen a bad service and a service as poor as these guys did, I got tired of calling there and asking for help,if until wednesday no one call me with solution, I will call my lawyer and file a lawsuit against this place for negligence with the client. I'm waiting a response from of this business,also I'm a big business manager in Boston and I know that's not how to deal with clients, dissatisfied customer means loss, so I'm very unsatisfied by the lack of consideration and inrresponsability, until today nobody solved anything when I call One passing to another and no one resolves, my last word before making a decision and call my lawyer. read more

Great people. But it takes forever to get your car. 9 days have passed and nothing. Worse thing is that they dont call you. Your the one who has to hunt them down. So if your ever in NEED of a car either dont come here or start to look months ahead so you get it on time. read more

Update to my previous post about Direct Auto Mall's failure to contact me regarding a vehicle purchased. They were contacted by the Better Business Bureau who I also complained to. They replied they had been trying to contact me for a week. The problem there was that they had put the wrong phone number on the paperwork so they were leaving messages somewhere, but not with me. The many calls I made to the salesman went unanswered and he could have contacted me, but he went on vacation so didn't bother to reply. I have to say that Direct Auto Mall made it right in that they did reimburse me a pro-rated portion of my car payment due in Jan since they had processed the loan before delivering the car. I feel they made it right in the end, however, I feel they could have done better from the beginning. Great prices, customer service so-so. read more

BUYER BEWARE!!! I was so happy to have found the exact car I had been looking for. I saw it online so I emailed that I was interested. Over the next few days I received call after call after call from different numbers but never leaving a message. I finally spoke to someone and set up a time to see the car. I said I would be there after work and would be there around 3:00 that afternoon. Of course with traffic in Framingham It was 3:01 and I was about 5 minutes away when I got a phonecall asking where I was as I had a 3:00 appt. Really????? After looking at the car I received NUMEROUS phonecalls and emails. I finally decided to go and talk numbers. Now, my salesboy was very nice but the sales manager was another story. I ultimately made the decision to purchase the car and arranged a day to pick it up. Since the day I drove out of the parking lot, I never heard from anyone there again. Usually you get a follow-up call or a thank you for doing business but nope nothing. A couple days after I got the car I realized I had a blown speaker. I called and was transformed service. I left a message and never heard from anyone. I was frustrated so I figured it's just a speaker I'm letting it go. Now it's just 3 months of having the car I needed all new brakes and tires! The brakes were COMPLETELY rotted and literally had chunks that had rotted off!! The tires were all different and had all different tread on them. With my car being AWD that could have done great damage to the drivetrain. I completely understand typical wear and tear on a car an expect to have to replace brakes and tires however, I thought theses cars go through a safety check before they drive off the lot. That was DEFINITELY NOT THE CASE. This was a MAJOR safety issue and I am shocked that this was not taken care of before the car was sold! I have since called AND emailed about this issue and still have not been able to speak with anyone! However, because I emailed they ASSUMED I was looking for a car. The phone calls and emails about my "interest ' in a car have started. I spoke to Andressa and she said " I see you emailed an interest in a car". SERIOUSLY????? I told her NO, I in fact had a complaint. She said she would talk to someone and have them call me. Needless to say I've yet to hear from anyone! Bottom line...... They have a fantastic choice of cars but are absolutely HORRIBLE to do business with! I'm thinking a call to the Better Business Bureau might be next. read more

This place is absolutely horrible. They seem nice as they are selling you the car but once i signed the papers for the financing, they pretty much fell off of the face of the earth. After I signed the papers, they said they would fax the information to my insurance company right away. That was Monday. I called my insurance and they didnt receive anything until Thursday morning and it took me 15 minutes to insure the car. I started calling and apparently everyone there is complete moron. All I was trying to do was get a status on my car. How hard is that?! Just save yourself a headache and go somewhere professional. read more

STAY AWAY. LIARS, SCAMMERS, CROOKS. An issue every step of the way. I typed up a super-detailed review but it was actually too long to post. So here is a summary: -Made an appointment, drove over an hour to the dealership. Was told someone else was looking at the vehicle and that I'd have to wait. I walked out and found the vehicle, nobody was looking at it. They were either lying to artificially create competition (most likely), or willing to sell the vehicle to someone else despite my appointment. -Dealership is a dump. Fold out tables and chairs, no separators between customers negotiating on vehicles. Waiting room looks like something you'd see at the hospital ER. -After making a deal, I waited 2 hours and 40 minutes to see someone from finance to sign papers. -Was told vehicle would be ready a week later, when I called it was not ready "because the bank was talking too long to process paperwork". I called the bank and determined this was a lie. -Sales guy agreed to drop vehicle off at my house so I didn't have to drive over an hour in rush-hour traffic. When he arrived, he jumped out and left the truck in drive. It started rolling down my driveway, he ran and jumped in and threw it in park. Close call. -After driving the truck for a few days, I noticed there we no inspection sticker. I called and asked why, and they said they don't give stickers. Would have been nice if they told me that. They dropped the truck off "ready to go". Uninspected is not ready to go. -When I went to get an inspection sticker myself 7 days after delivery, THE TRUCK HAD STILL NOT BEEN REGISTERED. I called the dealership, livid, and they got it registered. They emailed me the new registration. Had I not called, who knows how long it would have been before they registered the truck. -When looking into registration, I checked my bank accounts. I noticed the dealership filed for the new loan (meaning, they got THEIR money), BUT NEVER PAID OFF THE LOAN ON MY TRADE IN. So they got their money but didn't bother paying what they owed on my trade-in loan. On top of it, my direct deposit made an auto-payment to the old loan. I called the dealer, livid again, and they said the check was sent to the bank Friday (this was on Wednesday). I called the bank and they told me this was a lie, that they had not yet received payment from the dealer for the trade-in payoff. -I am still chasing them for the refund for the monthly payment that went toward the old loan after it should have been closed. They claim it has been sent but can provide no tracking number. They owe me $226. -I worked with Gus Lima in sales and Mariana Martins in finance, both were very polite but had a list of excuses a mile long and obviously weren't doing anything to resolve the major issues with my purchase. Bottom line, these people are liars, cheats, and crooks. They worked very hard to get THEIR money (down payment and loan from bank) and then put in zero effort to complete the other aspects of the transaction. They seem to prey on the people in the local community. The proof is in all of the negative reviews. All of which receive a generic response from some guy named Greg "Oh I'm sorry that happened, we will look into it". No resolution on any issues. I recommend people call the better business bureau to report issues they have had with Direct Auto Mall. This is not how to do business. STAY AWAY. read more

I drove 1 1/2 hours (each way) from CT to a confirmed appointment at Direct Auto Mall in Framingham, MA to look at a vehicle. Once I got there the salesman took my license to run my credit history and then told me they sold the car the previous day. A phone call would have been appreciated! I wasted my whole day and you lost my business forever. Credibility = ZERO! read more

I bought a car from direct auto mall. Im so disappointed for their service since day one. They keep us waiting 3 hours for all paper done. When the sale (Richard) agent make appointment to get the car after signed one week. He forgot to do the plate for me even though i confirmed with him 2 times on text and phone. Later i said on Monday he will deliver at 12.30am. Monday morning he called he can do it at 3pm. Im off from work waiting till 3pm, i dont see him. I called around 6pm he said he is on the way. Im sooo disappointed with his service. He doesn't respect people time and so rude to me. He promised on the day that he forgot to do plate number that he will give free 3times oil change. He said its not going to happen because i called his manager. Last hope, I complained to his manager but they don't say even sorry or make up anything for me. The managers help me nothing but rude. Im not satisfied. After all this situation, i feel they are disrespectful, not professional at all. They dont know how to do business. read more

I purchased a car that I wanted the salesman was acting like I was his buddy telling me his wife problems. When I was not sure of purchasing the car he said he don't care because he already make is quote that day. The car came with one key I asked them to receive another one they told me I had to go to the dealer to have it made. I had one made gave them the receipt and they told me over the phone they will not honor it. I drove an hour alway to speak with the sales man, he replied I never told you that. I spoke with the manager and they finally gave me the money. Then I still was waiting for my registration via mail.. 1 week later when I need an inspection sticker I had nothing... I called they said to come pick it up.. 1 hour drive later I received it. This costumer service was nasty and rude I will never recommend anyone to go there... I have bought many of cars before with a different deal and was treated with more respect new or used.. Over all this is bull crap read more

Wish I could give 0 stars. I was told that as soon as the other half of my down payment was made I could pick the car up. Well I made the down payment and I couldn't pick up the car, and the excuse I got was because he didn't work for the rmv. It's all bs, huge scammers. read more

Sales person was super and I gave a reasonable offer. He excused himself and came out with some sort of manager. Upon re-stating my offer, the so called manager stated "can't do that" and turned and walked away. I have NEVER had such a rude car buying experience. Guess the so called manager never went to negotiation training!!! Will NEVER frequent this business, EVER!!! read more

I wish I could give negative stars. I don't know where to begin. I've had a horrible experience. They have extremely poor customer service. I've called so many times and I'm never, ever able to speak to anyone. After 6 or 7 calls, I asked the receptionist, Raphaella, to tell me when is a good time to call back? I said "When have you received a call and were able to reach someone? 8am? 10am? 12pm? 2pm? 4pm? 6pm? When have you called an extension and were able to transfer someone to a live person?" She said that it's hard to answer that question. Right now, I've been waiting on a call back all week. I've called every single day this week. I bought a car and one week later I started having problems with the car starting several times. I've called, emailed, and opened chats online...all to no avail. I even spoke to a manager, Andressa, that reassured me that someone from the service dept would call me back that day...l'm still waiting. My car was never cleaned inside, didn't come with any floor mats, doesn't have a manual, and I was only given ONE key. I was told that when I come back for my 1st oil change that I could get the seats cleaned. Apparently a car that isn't starting after 1 week isn't concerning to anyone there. I've had to call AAA to get a jump. I've had to call friends to get a jump. Today makes 2 weeks that I've had this vehicle and I have yet to speak to anyone about it. I called last week to find out who to make the monthly payments out to because that information isn't in my paperwork. I couldn't reach anyone besides the receptionist. I ended up calling Capital One to obtain that info. Prior to getting the car, I told them I would be swapping my old plates. No one listened. I guess someone will call me back after the lemon law has expired. They are horrible!!!! I wish I would have read these reviews beforehand. I will not refer anyone to this place. I will post another review when/if someone ever calls me back. read more

I live 450 miles away; but found the SUV I really wanted there and the price was right. It has been two weeks of dealing with them; and I can never get anyone to call me back. I know I am already financed with the institution they financed me through, only because I had to call them on my own to find out. I am very unimpressed with them right now. If they would ever return a call I could have this done by now. My last vehicle motor went and have had to rent a car waiting on them. I am about ready to say screw it and go some place else because of their poor customer service. I would say if anyone is thinking on going there make sure you stay right on top of them. 10 phone calls a day and getting "we will have someone call you right back." it just shows bad buisness. read more

HORRIBLE, HORRIBLE, HORRIBLE... seven days to get the car..after signing for the loan not detailed, though I was pushed off one whole day because the car "was being detailed and had to dry" Air bag light went on immediately...Had to be brought back in for service Again, was told it would be detailed and it didn't get done. Rear AC didn't work...fixed on the second time back (finally detailed), but they still need to order another part, resulting in another trip, more miles, more inconvenience... Theyclaimed to have replaced the windshield wipers twice....broke off on the ride home (it's not the wipers that are the problem...but I guess the techs can't figure that out) Took 13 days from date of purchase for them to submit the registration paperwork All in all, a horrible experience. The goal is to sell cars that aren't ready to be sold and get the number of sales each month...it is not customer satisfaction **Looking into what my customer rights are in terms of returning the vehicle. read more