Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

I recently leased a vehicle from Herb Chambers BMW of Sudbury. The experience from start to finish…read morewas excellent and if you're in the market for a new or used BMW I would highly recommend this location. I reached out first through the website as this is the closest dealership in Massachusetts to where I live. They informed me that they didn't have the exact vehicle I was looking for on the lot, but they had another one I was interested in trying out so I came in to drive that one and discuss possible lease options. As I had expected the vehicle I drove that day was not what I wanted, but I sat down with Wilson and he found a vehicle that had everything I was looking for located at the Boston location. He had the vehicle delivered from Boston and 3 days later I came back, drove the other vehicle and we went over all of the lease options. They worked with me and the options provided were considerably better than other lease deals I had seen on equivalent cars from other brands. I have had the vehicle since the beginning of this month and I couldn't be happier with it or the service and support I got from Wilson and BMW of Sudbury. I highly recommend them and will not hesitate to go back when my lease is up and it's time for my next vehicle.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.

Derick has been the person I deal with and he has gone beyond the word helpful! Even though owning…read morethese SUV's, he has made that discomfort seem relatively nonexistent with his professional manner of handling my financial affairs! I love going to this store!

We originally brough our vehicle into service 3-4 weeks ago as the power steering was not working…read more The day before it had malfunctioned during a rainstorm. The technician couldn't diagnose the issue as the power steering started working again. We then did additional repairs to the vehicle (tires, etc.) that cost approximately $5,000. The vehicle ran fine for the next 3-4 weeks until the heavy rainstorm on July 7th at which time the vehicle lost power steering while driving at 70mph on the highway. We contacted service and was able to drive the vehicle to Sudbury on July 9th. The only thing that was wrong with the vehicle at that time it was dropped off was the power steering. The dash illuminated the following message "Ok to drive with caution Power steering assistance reduced" My research online shows that the 2019 Land Rover Velar had experienced a known documented vulnerability. The driving rainstorm waterlogged the internal circuit board of the electric power assistance steering (EPAS) rack. The front sensors and steering rack are both mounted extremely low to the ground. There have been numerous lawsuits, class action suits for certain model years in the UK. I brought this to the tech and they discounted; no video of the damage was sent to us unlike every other prior visit for service. The tech then sent an estimate for 10k to fix stating there was a crack. We asked for video, tech on 7/10 at 2:52pm texted steering gear is crack, video did not send apologies. I asked if the crack possibly got water inside causing the failure, response "that could be the case". Again, asked for video, was told on Saturday at 7:05AM that we could get a video to me on Monday. Was asking the tech if possibly something caused the crack (hitting a pothole, etc.) no reply. I was continued to be directed to JLR North America to see if they could offer any assistance. Great customer service for someone who has been loyal to bringing the vehicle for all service to Land Rover Sudbury, plus the prior vehicle was a Range Rover Sport which I serviced at your establishment. Monday morning heard from Alex in Sales, offered $1,500 for trade-in against a new Velar. At 1:30PM texted service again, still no video showing issue. Reply, tech is out today so I will not be able to get you another video. Advised Alex that we were going to go in another direction and advised service that I would be in to pick up vehicle. Showed up at 5:20pm to pickup vehicle, my service tech was gone for the evening. The tech that helped me called for the car to be pulled up, I asked if I needed to sign any paperwork and was told no you are all set. No explanation of what was done to the vehicle, what was found, etc. The vehicle was not brough up and I had to go down to the back of the lot to pick it up. Remind you the only light on at the dash when this vehicle was dropped off for service was the power stering, Started the vehicle and the following lights came on the dashboard "2 wheel drive only, traction reduced" "Ok to drive with caution stability control not available" "Intelligent emergency braking system not available" "Ok to drive with caution Autonomus Emergency braking not available" "Cruise control deactivated" "Stop Safely Brake System fault detected" "Airbag default light on" "spedomter didn't work" Plenty of pictures if you would like me to send along. Difficult to explain and luckily didn't have an issue getting the vehicle where it had to go. My attempt to get some help with the issue was unsuccessful and very frustrating

This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

I had a great experience at Wayland auto. They were very patient, polite and answered all my…read morequestions. I will definitely come back for all my future automotive needs. And I will definitely recommend to friends. Great place to get gas too. Discount for cash. Thanks for all your help guys.

I purchased a car from Elias at Wayland Automotive about a year ago. After we paid him, the entire…read moreexperience was terrible. He had agreed to do some work on the car but was not responsive or transparent about was needed. After much back and forth, we took the car to the dealer for their opinion because we could not trust Eli or his team. One year later, the car needed a service and we were disappointed to find that it needed additional work since Wayland Automotive had not correctly completed the repairs. I would not recommend that anyone purchase or get their car worked on at Wayland Automotive.

I got a 2017 Ford Fusion and everything was put together in less than a weeks time! They did…read moreeverything from inspection to plates. I got everything I was looking for in my car search! when the time is right I will be purchasing again from here ! Shout out to Chris !

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

We had a stellar experience from beginning to end at Bernardi Honda!…read more Our salesman, Denzel, was awesome ... kind, knowledgeable, real, honest and not pushy in the least. He walked us through the process in all good ways and came in with a genuine smile on his day off to deliver the car. So grateful. Ritchie, in finance, was a gem. Gave us copious amounts of information and patiently laid out all the possibilities of protection and coverage without a high level pressure pitch. And the sales manager, Scott was direct and kept the deal moving to assist us getting out the door with a deadline that was a tight turn around. He kept checking in with us during our wait and worked some winning magic on the paperwork end of things. It is no surprise that he has been with Bernardi leading with skillfulness for multiple decades. All other people that we encountered in our time in the dealership were friendly and connective. What a treat. Highly recommend doing business with these folks! So appreciate the smooth flowing experience AND the car Rocks!

We stopped in to look at a new CRV, Devin approached us outside and was fantastic from start to…read morefinish. We did purchase a 27 CRV and got a ok deal. Devin was very personable, caring and took great care of us making the deal. Rich in finance also was great in his presentation explaining everything. We are very pleased the way we were treated and they have our business from now on.

The whole car-buying experience here exceeded all my expectations. Quickly and easily I found a car…read moreI liked. Brian O'Connell let me take it to my mechanic who said it was a great car, but for a couple of minor things. I took his report back to O'Connell, they fixed what I asked and I took the car home the same week. No pressure, no fooling around. The car is exactly what I wanted and the transaction was friendly and flawless. I highly recommend this dealership.

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

Bought a car here and then the next day they said the title was wrong so it will be a week. Ok, we…read morepaid for a rental car. Then, they said it would be an additional week. Long story short it's going to be a month and they couldn't care any less. They sold a car with the wrong title, it's their fault. We didn't plan on paying for a rental for a month. Sad part is, they knew it would take a month to correct the title and they keep saying another week, stringing us along. Never once an apology or an attempt for a loner car for their mistake.

At first glance, the Genesis of Framingham building may not stand out architecturally, but don't…read morelet that fool you--what this dealership may lack in curb appeal, it more than makes up for with exceptional service and an incredibly smooth car-buying experience. From the moment I stepped inside, every interaction with the team was professional, courteous, and efficient. Most notably, Derrick Smellie went above and beyond to make the entire process of purchasing my new Genesis GV80 not only easy but enjoyable. Derrick was knowledgeable, transparent, and truly focused on delivering an outstanding customer experience. His approach was consultative rather than pushy, and he took the time to walk me through every step, answer all my questions, and ensure I felt confident in my decision. The process of building and buying the GV80 was seamless from start to finish. The dealership handled everything with a level of organization and clarity that is rare in today's car-buying landscape. No games, no surprises--just excellent service. I would absolutely recommend Genesis of Framingham to anyone in the market for a new vehicle, and without hesitation, I'd suggest asking for Derrick Smellie. He sets the standard for what a luxury car buying experience should feel like.