Whatever you do, DO NOT go to this dealership. They are scam artists and will gladly take your…read moremoney and let you drive away with a car full of every problem imaginable. I went to buy a vehicle from them, they assured me everything was in good condition and the car was ready to be sold, I drove two and half hours with my mother. When we got there the car looked okay visually and ran okay, if you weren't mechanically inclined then you'd never know you're being sold a piece of junk. They fix and clean the cars just enough to run well and look okay to secure the sale. Car had a cracked exhaust just behind the muffler that was barely hanging on, the ac didn't work and the compressor was completely broken and seized, the belt was sliding right over the seized pulley. The front headlight was out. The central exhaust gasket just after the cat was not even a proper gasket used on an exhaust system, still not sure what the gasket thing they used was but it was not meant for an exhaust. Air filter into the engine looked like it was 6-7 years old and there was an interior panel missing that covered the fuse box. And to put the cherry on top, there was an absolutely catastrophic oil leak, the entire bottom of the engine was dripping in oil. They assured me everything worked well and there were no leaks and no issues at all with the car just for me to drive and see a complete piece of junk that at best needed $5k of work. Do not go here, bring your money somewhere else

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

When I first walked into FAZZA Motors, we were greeted professionally by Johnny, who was very nice,…read morewelcoming, and helpful during the initial stages of the process. Unfortunately, communication became increasingly complicated once the full payment for the vehicle was made. I provided a down payment on February 16, 2026, and later completed the full cash payment for the purchase and sale of the vehicle. All purchase documents were signed and finalized to confirm the transaction. On March 20, 2026, my insurance was paid in full and the RTA was submitted as required to move the registration process forward. Despite completing all of my responsibilities promptly, I have experienced significant difficulty receiving updates or communication from the dealership. I have made several attempts to contact the office during business hours, and my calls have gone unanswered. In an effort to gain clarity, I made an unannounced visit to the dealership. During that visit, I was informed that the representative who was originally handling my application had been transferred to another branch. At no point was I notified of this change or provided with a new point of contact to continue assisting with my case. This lack of communication created unnecessary confusion and delays. It also raises concerns that commitments made during the sales process were not properly followed through after the purchase was completed. Customer service and accountability should not end once a vehicle is sold. Professional dealerships should ensure continuity, transparency, and responsiveness throughout the entire process--especially when customers have already paid in full. It is with great disappointment that my car-buying experience turned out this way. I sincerely hope management reflects on this situation and improves their communication and customer service practices so that future customers do not encounter the same experience. The level of service I received did not meet the standard expected for a transaction of this nature.

Clean and simple way to buy, best financing ever did on my life the salesperson was veeery…read moretransparent and i got better interest rates than my own bank, next year i will get a new one

Quick sell No manual…read morePoor customer service Car issues shortly after purchase. Emphasis 8n the Sell

Be Aware of this place, very dishonest people there, I had a Problem with my car (it was a recall)…read morethey didn't fix the problem and they also charged me a unbelievable amount, my car still had the problem 5 min after I drove away from their parking lot. they refused to fix the problem and refused to return the money, STAY AWAY PEOPLE. BAD CUSTOMER SERVICE THERE AND VERY DISHONEST.

Selling my vehicle was quick and easy. They were able to complete all of the lease buyout paperwork…read morein under an hour and got me a good offer value.

The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

I bought a new car from them. I had the car for a few months before the transmission blew. The car…read moredealer gave me such a hard time. I called the finance company and they took the car away.

Avi knew exactly what I was looking for in a vehicle, he is awesome and the next time I'm going to…read morepurchase another vehicle, I will be doing business with them again. Thank you Avi!

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

I had a very disappointing service experience at Bernardi Toyota after many years of being a loyal…read moreToyota customer. I brought my 2017 Toyota Prius in for service and dropped it off around 10:30 AM. Later, the service advisor called me with recommendations totaling about $1,800, including routine service and additional major work such as brakes. Since this was more than I could spend at the time, I declined the additional work and then called back about 20 minutes later to approve only the regular service. I was told the car would be ready within about an hour and that I would receive a call. Several hours passed with no update. After about five hours, I called the dealership myself and was told the car had been ready for a long time. When I asked why nobody had called me, the service advisor claimed that he had called and sent a text. I did not receive either. Instead of simply acknowledging the communication problem, he became rude, argumentative, and repeatedly interrupted me. When I came to pick up the car, I asked to speak with the Service Director because I did not want to continue dealing with the same advisor. Unfortunately, that interaction was also disappointing. He did not ask what happened, did not invite me to sit down, did not show much concern, and also became argumentative when I said I intended to file a complaint with Toyota. Nobody apologized or made any real effort to understand the issue. I have owned multiple Toyota vehicles over the years and have serviced my Prius at Bernardi for a long time. I do not expect perfection, but I do expect basic courtesy, clear communication, and professionalism. This visit fell far below that standard.

I had a terrible experience with this dealership. I was given a 90-day/12,000-mile warranty in…read morewriting, but after purchase, I discovered the actual warranty was only 30 days/1,250 miles. During the test drive, I noticed shaking and was told it was just from new brake pads. The car wouldn't start at pickup and needed a new starter, which they brushed off. Within weeks, my mechanic found severe structural rot, a failing transmission, and a bad driveshaft. A transmission specialist said repairs would cost more than the car is worth. I asked if they would attempt any repairs and was told flat out, "No." I'm sure the dealer will respond with, "Why didn't you bring the vehicle back within the 30 days?" And my answer to that is: I was assured it would run perfectly, I was under the impression I had 90 days, and as I am not a mechanic or transmission specialist, I never would have known there were such serious safety hazards and egregious deficits with the car. As a single mom with kids heading to college, this was financially devastating. I was misled and sold an unsafe vehicle--avoid this place.

From the owner: Located in Southborough, MA offering auto body repair, vehicle maintenance, detailing, and…read morepre-owned vehicles.