My go to dealership for life! When I decided to "Go…read moreCadillac" I didn't expect my first lease to be with Long Cadillac due to the pricing was better at another dealership for a beautiful 2014 CTS. I then thought it wouldn't be a bad idea to inquire at Long Cadillac it's closer to where I reside, why not check into a price match and they nailed it. As of August 2017, I am now on my second lease with Long Cadillac. The Sales Manager Tohm Palaima kindly said to me once you drive a Cadillac you will be a customer for life" He is right! Honestly Tohm Palaima is a very wonderful man, a pleasure to work with and he makes things happen. I arrived with intent on leasing a 2017 Cadillac Luxury XT5 and ended up leaving with a Premium Luxury. Somehow, he made it happen for a great price. Jim Golden I believe an employee for 30 years at Long's was my Salesman, by the time we were done we had some laughs and it seemed we were like old friends. No pressure, great personality and he doesn't waste your time. I don't want to forget Ray Potvin in the service department it has been great working with him since 2014. With all said after hearing a few heartfelt stories about the owner I have the impression he is a genuine man and really cares about his employee's. I highly recommend Long Cadillac and a sincere thanks to all for treating me with the utmost class and extremely pleasurable experience.

On July 7th, 2024, I had my 2023 Cadillac Escalade (approximately 17,000 miles) towed to Long…read moreCadillac due to a check engine light and misfiring. The following morning, I went to the dealership to obtain a loaner vehicle. Later that week, I was informed my vehicle was ready for pickup. When I arrived on July 14th, I unlocked the vehicle using my app and immediately received an alert notifying me of a safety recall. I returned to the service department, where I was informed there was a recall involving the engine. Because it was the end of the day, testing could not be performed until the following morning. On July 15th, I was notified that my Escalade had failed the recall inspection and required a complete engine replacement. Understandably, I was extremely disappointed that such a new, low-mileage vehicle needed an engine replacement. Although upset with General Motors, I continued to cooperate with the dealership in good faith and was told the process would take 2-3 weeks. By August 14th, I was informed that the replacement was complete and was asked to allow a technician to test drive the vehicle overnight to ensure proper operation. I agreed, and on August 15th I was told the vehicle was ready for pickup. When I arrived on August 18th to collect my Escalade, I immediately observed new body damage on multiple areas of the vehicle that was not present when I dropped it off. The dealership had failed to notify me of any incident. Out of concern that accepting the vehicle would shift liability onto me, I refused to take delivery and left it on their lot, continuing in the loaner vehicle. The following day, I contacted the dealership and provided photo and video documentation of the damage. I also obtained an independent estimate from my preferred body shop and forwarded this to the service manager. I was then told the dealership would only authorize repairs if done in-house. I politely declined and requested either reimbursement for the independent repair or the dealership's insurance information so I could file a claim. Shortly afterward, I received a phone call from Scott Barry, identifying himself as the owner/president of Long Cadillac. His behavior was hostile, dismissive, and unprofessional. He referred to me as a "disgruntled customer," accused me of attempting fraud, and refused to provide his insurance information, stating that his deductible was $5,000 and that he would not involve his insurer. He told me my only options were to allow Long Cadillac to repair my vehicle in-house or "take him to court." Mr. Barry also issued an intimidating remark regarding the loaner vehicle. He warned me that if I did not return the loaner during business hours and in "satisfactory condition," there would be issues. He went on to say that five years ago, in a similar situation, he reported a customer's loaner vehicle as stolen, which resulted in that customer being held at gunpoint. He relayed this story to me in a manner that was clearly intended to threaten and intimidate me, which I found extremely inappropriate and unprofessional. I made it clear that I only wanted my vehicle restored properly, either by my trusted body shop or another certified GM body shop. I even offered to obtain multiple estimates to demonstrate reasonableness. Mr. Barry refused, told me I was not the type of customer he wanted to deal with, and stated that Long Cadillac would no longer service me. He further admitted that "touch-up work" had already been performed on my vehicle without my consent, and that he intended to deduct that value from any settlement. The attempted repair was incomplete, obvious, and not in line with manufacturer standards. Throughout this ordeal, I have felt disrespected, belittled, intimidated, and discriminated against. My concerns have been dismissed despite clear evidence that my vehicle was returned to me in a damaged condition while in the dealership's care. I have maintained professionalism, provided documentation, and acted in good faith. All I have asked for is a fair resolution which Mr Barry cheated me out of. Please take your vehicles elsewhere do not use this dealership, they do not treat there customers with respect

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

* UPDATE* My fiance was told by the Southboro PD that the dealership is under investigation for…read moretheft, and they will be going to court. This dealership took $15,000 of my money and refuses to give it back. I have asked repeatedly, given them more than enough time, and all I've gotten is excuses, delays, and silence. There is no justification for keeping my money. Their behavior is completely unethical and feels outright fraudulent. Once they had the money, their attitude changed entirely. Calls and messages are ignored, and any "promises" mean nothing. This has caused serious financial stress and should never happen to a customer.If you are considering doing business here, don't. There are plenty of dealerships out there that won't take your money and refuse to return it. I am now forced to pursue other legal options just to get what is rightfully mine.

Definitely don't recommend. Bought a car with them, The key they gave me won't open my door, I got…read morethe car with the brake light on, I came back three times to the dealer to get it fixed and the light always came back. My windows don't function properly, they said they were going to fix it and they never did, the AC don't work. Not only did they took almost a month to let me take the car, but when I brought my concerns to them about the car they simply said it expired the 30days warranty (I waited almost a month to get the car) . Their customer service is great until they get your money. I have friends who also got a car with them and all of them have had problems as well, one of my friends made. 5k down payment and is still waiting for her car that she hasn't gotten any answers about or support, no rental, they're just telling her to wait. And another friend of mine bought a car and the engine crashed 1/2 months later. DONT TRUST THESE PEOPLE!!!!!

When I first walked into FAZZA Motors, we were greeted professionally by Johnny, who was very nice,…read morewelcoming, and helpful during the initial stages of the process. Unfortunately, communication became increasingly complicated once the full payment for the vehicle was made. I provided a down payment on February 16, 2026, and later completed the full cash payment for the purchase and sale of the vehicle. All purchase documents were signed and finalized to confirm the transaction. On March 20, 2026, my insurance was paid in full and the RTA was submitted as required to move the registration process forward. Despite completing all of my responsibilities promptly, I have experienced significant difficulty receiving updates or communication from the dealership. I have made several attempts to contact the office during business hours, and my calls have gone unanswered. In an effort to gain clarity, I made an unannounced visit to the dealership. During that visit, I was informed that the representative who was originally handling my application had been transferred to another branch. At no point was I notified of this change or provided with a new point of contact to continue assisting with my case. This lack of communication created unnecessary confusion and delays. It also raises concerns that commitments made during the sales process were not properly followed through after the purchase was completed. Customer service and accountability should not end once a vehicle is sold. Professional dealerships should ensure continuity, transparency, and responsiveness throughout the entire process--especially when customers have already paid in full. It is with great disappointment that my car-buying experience turned out this way. I sincerely hope management reflects on this situation and improves their communication and customer service practices so that future customers do not encounter the same experience. The level of service I received did not meet the standard expected for a transaction of this nature.

Thank you Eric and Alex. Thank you Service Dept…read more My vehicle was taken right in. Completed promptly. I was treated like a VIP, politeness overload and very much enjoyed. You guys are all great. Excellent service 5 plus STARS

Quick sell No manual…read morePoor customer service Car issues shortly after purchase. Emphasis 8n the Sell

The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

I was extremely satisfied by my experience at Carmax! They were friendly, helpful and not pushy…read more.. I liked the no haggling approach and they also gave us a reasonable trade in on our car. We had tried other dealers and this place blew them all away! We found the car we wanted at a carmax dealer in PA. They shipped it from there to Westborough for $200.00 which counted towards our payment. It was exactly what we wanted at a fair price! I liked the no price haggling and it made me feel comfortable accepting the offer they made on our car since we had already tried several other dealerships. The price we got on the car was far better than any other dealership in a 50 mile radius and so was our trade in! We're very happy we gave Carmax a try!!

I bought a new car from them. I had the car for a few months before the transmission blew. The car…read moredealer gave me such a hard time. I called the finance company and they took the car away.

Avi knew exactly what I was looking for in a vehicle, he is awesome and the next time I'm going to…read morepurchase another vehicle, I will be doing business with them again. Thank you Avi!

Salesperson - Great! Matheus Gava was definitely helpful and knowledgeable about the vehicle I…read morepurchased. Vehicle - Three years old, off-lease, very clean apart from some scratches and dings you would expect in a used vehicle. No problems here. Financing - After initially being unsatisfied with the financing rate I received, the general manager reached out to me personally and brought the rate down to something much more agreeable to me. My family has bought multiple vehicles here and I would not hesitate to come back in the future.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

I had the absolute worst experience of my entire life purchasing a used car from Bernardi Toyota. I…read morefelt like I was penalized for not financing through them and using my own bank. when it was time for me to process all the paperwork with my bank and my insurance company, the dealer paperwork was completely wrong two or three times. I had to go and forth numerous times with the business manager to get the right paperwork to satisfy the the bank needs to finance the car. A complete disaster. And when I picked up the car, the floor mats were missing and the gas tank was completely empty.

I had a terrible experience with this dealership. I was given a 90-day/12,000-mile warranty in…read morewriting, but after purchase, I discovered the actual warranty was only 30 days/1,250 miles. During the test drive, I noticed shaking and was told it was just from new brake pads. The car wouldn't start at pickup and needed a new starter, which they brushed off. Within weeks, my mechanic found severe structural rot, a failing transmission, and a bad driveshaft. A transmission specialist said repairs would cost more than the car is worth. I asked if they would attempt any repairs and was told flat out, "No." I'm sure the dealer will respond with, "Why didn't you bring the vehicle back within the 30 days?" And my answer to that is: I was assured it would run perfectly, I was under the impression I had 90 days, and as I am not a mechanic or transmission specialist, I never would have known there were such serious safety hazards and egregious deficits with the car. As a single mom with kids heading to college, this was financially devastating. I was misled and sold an unsafe vehicle--avoid this place.

From the owner: Located in Southborough, MA offering auto body repair, vehicle maintenance, detailing, and…read morepre-owned vehicles.

I've been using All Car Care as my go to for many years now, and recently several accidents on the…read moresame car that I came to them for. Having a bad teenager driver is no fun, but once again All Car saved the day! They actually gave me back the car a week early, and again the work was quality. Great service, quality repair, awesome work - I call that a Win Win!

They are great! Denise handled everything with the insurance company. Great work! I have had two…read morecars in for repairs in the last two months.