Went in for an oil change with some coupons I got in the mail. I was impressed on how quick and…read moreeasy everything went. The waiting area was awesome: comfy chairs, wifi, snacks, drinks, and even two massage chairs! I could have waited longer if needed. I was in no rush. I'll be back.

I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a…read morenissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my wheels, and align the car since theyre gonna be taking them off to do the bumper. They yelled at me, it doesnt need an alignment, were already done the car! i insisted, and when i picked up the car, my tires were low, below the tires reccomended psi. 30 instead of 39. I will say the wheels are balanced nicely. Also the bumper was repaired adequately. Appreciate that. however, upon picking up the car i had to go down to the tire shop immediately. Then, as i was driving the short distance, i noticed the car had been retuned, i would guess im getting only 105 hp instead of 169 at 7,000 rpm. Just the week before i had gone down to the mechanic and got an oil change, and noticed my car was getting great mpg, 36 mpg this week, and everything was tuner. not so when i picked up the ride from marlborough nissan. The mechanic left his pit momentarily "You're weak!" he yelled in my direction, a bald white guy in a blue collared shirt. i was using my blind guy cane at the time because my vision is diminished from the kia crossing the center line at 100 mph nearly killing me 2 years back. So it took me a few days looking over the car to notice all the damage these disrespectful, uncaring people did to my car. I use the car to transport my loved ones, and other things. anywaYS, THE CAR did have a slight rip in the drivers seat when i dropped the car off. when i picked the car up 2 days later, it appeared someone used a tool to gauge or cut the seat close to the original rip. My car had no lights on the dash, maintenance lights, i would have noticed since i just had picked it up at a mechanic i actually trust and go to regularly, a day before. While retuning the car, probably because the mechanic is a part of white supremacy groups, a common thing with mechanics who ride harleys on the weekend, the dash now has "Check oil" "maintenance required" lights on. I walked back in briefly, and they offered to charge me for another "diag" a 275$ upcharge. I was not given the receipt and asked them to email me, while talking to their disagreeable customer service reps. You chose to be in customer service, Marissa, and Craig the advisor, you could go into another field if you dont like being polite to people. I am paying off this 30,000$ car thats only 2 years old, I dont appreciate it being Vandalized. Marissa replied, what can you prove, bring paperwork from the tire shop. No, i will not set foot on your lot. Provide me with a copy of the what i signed when i dropped the car off. I will take you to small claims court. finally, lastly, i had an enterprise rental car, a 2024 audi with not a scratch on it. I turned the audi keys into Marlborough nissan, a day after i got it. Marlborough Nisssan lied to enterprise saying i had the rental an extra 9 days, no idea if they were cruising around in the rental or it was just parked. luckily i have rented probably 120 cars from enterpriese and they didnt charge me for all that extra time and fees. I felt i was fairly polite, up until today about how things were handled by this shop. Starting with Paul in the body shop, who was immensely rude and kept demanding some paperwork from Geico i was aving trouble accessing on my phone because im partially blind. I notice they reply to all consumer complaints, i look farward to the slander they are sure to post below my comment. I will spend all day on this today, yelp reviews, google reviews I called Nissan consumer affairs (again) I will make a complaint to the ACLU and then, I will take MARLBOROUGH NISSAN to small claims court. Not because i will make much money, but because you inconvenienced me, cost me time and energy, and im sure your legal team needs just another small claim to deal with. After all, your profit from this work was probably 300 or so or less, and now, with the loss of business and the legal hassles, youll be down easily 4,000 - 6,000$.... about what it will cost to repair the seats, retune the car, and move. In case you read where i live on my registration.

Vehicle purchased so far runs good and I like but be sure of what they advertise it has for options…read moreit truely has. Mine was advertise with blue tooth ready, one of the reason I choose the car and appreared to have it but found out when trying to sink it didn't have and the vehicle doesn't even have the option of being added by the manufacture and would need to purchase off market. Also, DO NOT purchase extended warranty - they charge 2x the cost and you can most likely purchase same or better warranty directly from the car manufacturer even if it is used. Poor trade in vales offered. Better off selling privately.

Os vendedores são bons, porém o pos venda e assistência deixam a desejar. Faltando 20 dias para…read moreacabar a garantia eles não ofereceram assistência para um alfa Romeo comprado a dois meses porque passou algumas milhas do km da garantia. Muito bom pra vender, mais nao espere ter assistencia caso seu carro quebre. Eles nao dão a mínima

Hi I want to give a five star review to Colonial Ford Only…read morebecause of the manager GM Mark a man of his word. Please read the review before making up you mind 2 people in general are the reason for the 5 star Mark and Silivo these guys do what they say the will do for you. I went in on Saturday the 17th to look at a new truck The salesman Dan Flanagan is who helped me well he didn't Mark and Silivo did . Dan could care less about the customer broken promises no response to voicemail or text left me hanging. So on Thursday the 23 after no truck again to be delivered to me I emailed Mark that night Not only did he respond in less than 30 minutes In my email I said I was either wanted my truck or my money this is after no response from Dan again Mark said you will have your truck by noon and Mark word is awesome I have bought 4 cars in the last 3 years from Colonial I can tell you without a doubt they are awesome people Service dept never a problem Give them a shot Mark and Silivo are the best Big thanks to these guys Dave T

Not a great dealership. If you get service on your vehicle good luck finding it after. They have a…read morelot of vehicles and a lot of vehicles in various states of disrepair in their lot and not enough dedicated customer locations. The techs drive out of the bays and make snide comments too and about the customers. Plenty of other places to do business that have a better handle on customer service beyond the person who writes up the order (who was nice).

Just bought a vehicle off Bertal and his nephew John in June. I must say two very nice men to have…read morebought a car from. They made everything so easy, even though I was not the easiest to deal with. I found one issue with the car and before I bought it, they sent it out and had if fixed. Where some other dealerships would want you to buy first, an they will fix after. I will say they just recently bought this dealership from someone else who's reviews had me very concerned. But after Bertal and John explained that, and took very good care of me I can honestly say I would gladly buy another car from these two gentleman.

I wouldn't buy here again, or maybe from any "auto lot". I…read moredon't think they intentionally sell bad cars, they are just flipping them after auction w/o checking them out. Tires on the car were over 10 years old, wish I thought to check the dates on them before final sale.

The service was great from the start. The car specs and condition matched what I saw online and I…read morewas granted a test drive upon arrival. Avi accompanied and I was able to get a good feel for the car. Financing was hassle free and Avi waited patiently when I went to a local bank to finalize that part. I really like the sedan and I will definitely refer people I know that are in the market for a quality used car.

I bought a new car from them. I had the car for a few months before the transmission blew. The car…read moredealer gave me such a hard time. I called the finance company and they took the car away.

Best car buying experience in over 20 years! Ryan Wormmood was an absolute professional and helped…read moreus get the car we wanted so quickly. He also helped coordinate the registration team to get us license plates after normal working hours. 10/10 would buy here again, thank you so much for your assistance and we love our new Toyota!

Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

Refuse to sell to anybody outside of Mass…read more I don't know why they advertise their cars on the internet since they will only sell to residents of Mass. I told them to get their cars off the internet then and just list them in their local paper being Massachusetts to such a tiny state .

From the owner: family auto sales and repair ben on bussines for over 24 years and wee do towing repair brakes…read moreexhaust oil change and much more

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I wouldn't recommend this location. I went in to test drive a car and unfortunately decided to…read morepass. While the car was nice, it was absolutely filthy. It was full of sand and dog hair. The sales person said his manager took it to the beach and it hadn't been cleaned yet which I found to be unacceptable. There's absolutely no justification to present a car to a prospective buyer in that manner. That tells me that you don't care about me as a customer and that's also extremely unprofessional. If I'm going to be paying for something, I expect the product to presentable. You, as a company, are adding extra miles and wear and tear to the car and expecting me to still pay top dollar which is absolutely ridiculous.

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

Whatever you do, DO NOT go to this dealership. They are scam artists and will gladly take your…read moremoney and let you drive away with a car full of every problem imaginable. I went to buy a vehicle from them, they assured me everything was in good condition and the car was ready to be sold, I drove two and half hours with my mother. When we got there the car looked okay visually and ran okay, if you weren't mechanically inclined then you'd never know you're being sold a piece of junk. They fix and clean the cars just enough to run well and look okay to secure the sale. Car had a cracked exhaust just behind the muffler that was barely hanging on, the ac didn't work and the compressor was completely broken and seized, the belt was sliding right over the seized pulley. The front headlight was out. The central exhaust gasket just after the cat was not even a proper gasket used on an exhaust system, still not sure what the gasket thing they used was but it was not meant for an exhaust. Air filter into the engine looked like it was 6-7 years old and there was an interior panel missing that covered the fuse box. And to put the cherry on top, there was an absolutely catastrophic oil leak, the entire bottom of the engine was dripping in oil. They assured me everything worked well and there were no leaks and no issues at all with the car just for me to drive and see a complete piece of junk that at best needed $5k of work. Do not go here, bring your money somewhere else