Went in for an oil change with some coupons I got in the mail. I was impressed on how quick and…read moreeasy everything went. The waiting area was awesome: comfy chairs, wifi, snacks, drinks, and even two massage chairs! I could have waited longer if needed. I was in no rush. I'll be back.

I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a…read morenissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my wheels, and align the car since theyre gonna be taking them off to do the bumper. They yelled at me, it doesnt need an alignment, were already done the car! i insisted, and when i picked up the car, my tires were low, below the tires reccomended psi. 30 instead of 39. I will say the wheels are balanced nicely. Also the bumper was repaired adequately. Appreciate that. however, upon picking up the car i had to go down to the tire shop immediately. Then, as i was driving the short distance, i noticed the car had been retuned, i would guess im getting only 105 hp instead of 169 at 7,000 rpm. Just the week before i had gone down to the mechanic and got an oil change, and noticed my car was getting great mpg, 36 mpg this week, and everything was tuner. not so when i picked up the ride from marlborough nissan. The mechanic left his pit momentarily "You're weak!" he yelled in my direction, a bald white guy in a blue collared shirt. i was using my blind guy cane at the time because my vision is diminished from the kia crossing the center line at 100 mph nearly killing me 2 years back. So it took me a few days looking over the car to notice all the damage these disrespectful, uncaring people did to my car. I use the car to transport my loved ones, and other things. anywaYS, THE CAR did have a slight rip in the drivers seat when i dropped the car off. when i picked the car up 2 days later, it appeared someone used a tool to gauge or cut the seat close to the original rip. My car had no lights on the dash, maintenance lights, i would have noticed since i just had picked it up at a mechanic i actually trust and go to regularly, a day before. While retuning the car, probably because the mechanic is a part of white supremacy groups, a common thing with mechanics who ride harleys on the weekend, the dash now has "Check oil" "maintenance required" lights on. I walked back in briefly, and they offered to charge me for another "diag" a 275$ upcharge. I was not given the receipt and asked them to email me, while talking to their disagreeable customer service reps. You chose to be in customer service, Marissa, and Craig the advisor, you could go into another field if you dont like being polite to people. I am paying off this 30,000$ car thats only 2 years old, I dont appreciate it being Vandalized. Marissa replied, what can you prove, bring paperwork from the tire shop. No, i will not set foot on your lot. Provide me with a copy of the what i signed when i dropped the car off. I will take you to small claims court. finally, lastly, i had an enterprise rental car, a 2024 audi with not a scratch on it. I turned the audi keys into Marlborough nissan, a day after i got it. Marlborough Nisssan lied to enterprise saying i had the rental an extra 9 days, no idea if they were cruising around in the rental or it was just parked. luckily i have rented probably 120 cars from enterpriese and they didnt charge me for all that extra time and fees. I felt i was fairly polite, up until today about how things were handled by this shop. Starting with Paul in the body shop, who was immensely rude and kept demanding some paperwork from Geico i was aving trouble accessing on my phone because im partially blind. I notice they reply to all consumer complaints, i look farward to the slander they are sure to post below my comment. I will spend all day on this today, yelp reviews, google reviews I called Nissan consumer affairs (again) I will make a complaint to the ACLU and then, I will take MARLBOROUGH NISSAN to small claims court. Not because i will make much money, but because you inconvenienced me, cost me time and energy, and im sure your legal team needs just another small claim to deal with. After all, your profit from this work was probably 300 or so or less, and now, with the loss of business and the legal hassles, youll be down easily 4,000 - 6,000$.... about what it will cost to repair the seats, retune the car, and move. In case you read where i live on my registration.

Os vendedores são bons, porém o pos venda e assistência deixam a desejar. Faltando 20 dias para…read moreacabar a garantia eles não ofereceram assistência para um alfa Romeo comprado a dois meses porque passou algumas milhas do km da garantia. Muito bom pra vender, mais nao espere ter assistencia caso seu carro quebre. Eles nao dão a mínima

I was all set to buy a car from these guys - until I learned about the $897 doc fee. That's about…read more$400 more than the usual $500 doc fee, which is already $500 too much. Yes, it was in the fine print on their ads - my bad for missing that. But it seems disenguous to me to advertise competitive prices only to get whacked by excessive fees late in the game.

Not a great dealership. If you get service on your vehicle good luck finding it after. They have a…read morelot of vehicles and a lot of vehicles in various states of disrepair in their lot and not enough dedicated customer locations. The techs drive out of the bays and make snide comments too and about the customers. Plenty of other places to do business that have a better handle on customer service beyond the person who writes up the order (who was nice).

Excellent service, impeccable work and let me tell you, Susan who works the services front desk may…read morebe the best costumer service individual I have ever run into. I had a negative experience with a different employee and she reached out to me, assured me that service would improve and then she expertly and kindly walked me through my services. She gave me options, coordinated services, and followed up multiple times to ensure that the work was done well and that services had been received satisfactorily. She is A1 and I hope you run I to her when you come into Colonial Ford. She even gave me advice on how to address my allergy issue and it worked! Loved the family feel of this place. HIGHLY RECOMMEND if you are looking for a place to service your car annually or for any Ford issues and you want to feel welcomed and comfortable. This place is wonderful, communicative and customer first.

I bought a car from here a month ago. I was skeptical because of the yelp reviews but I couldn't…read moreresist the four month warranty they were offering. I am glad I did buy the car. The new owners were very courteous, and helpful. They gave me car with full gas tank, passed inspection without any problem and so far it is running great. Also they gave me four months free service contract. It's nice for peace of mind.

I wouldn't buy here again, or maybe from any "auto lot". I…read moredon't think they intentionally sell bad cars, they are just flipping them after auction w/o checking them out. Tires on the car were over 10 years old, wish I thought to check the dates on them before final sale.

I bought a new car from them. I had the car for a few months before the transmission blew. The car…read moredealer gave me such a hard time. I called the finance company and they took the car away.

Avi knew exactly what I was looking for in a vehicle, he is awesome and the next time I'm going to…read morepurchase another vehicle, I will be doing business with them again. Thank you Avi!

Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

I had the absolute worst experience of my entire life purchasing a used car from Bernardi Toyota. I…read morefelt like I was penalized for not financing through them and using my own bank. when it was time for me to process all the paperwork with my bank and my insurance company, the dealer paperwork was completely wrong two or three times. I had to go and forth numerous times with the business manager to get the right paperwork to satisfy the the bank needs to finance the car. A complete disaster. And when I picked up the car, the floor mats were missing and the gas tank was completely empty.

Refuse to sell to anybody outside of Mass…read more I don't know why they advertise their cars on the internet since they will only sell to residents of Mass. I told them to get their cars off the internet then and just list them in their local paper being Massachusetts to such a tiny state .

From the owner: family auto sales and repair ben on bussines for over 24 years and wee do towing repair brakes…read moreexhaust oil change and much more

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

* UPDATE* My fiance was told by the Southboro PD that the dealership is under investigation for…read moretheft, and they will be going to court. This dealership took $15,000 of my money and refuses to give it back. I have asked repeatedly, given them more than enough time, and all I've gotten is excuses, delays, and silence. There is no justification for keeping my money. Their behavior is completely unethical and feels outright fraudulent. Once they had the money, their attitude changed entirely. Calls and messages are ignored, and any "promises" mean nothing. This has caused serious financial stress and should never happen to a customer.If you are considering doing business here, don't. There are plenty of dealerships out there that won't take your money and refuse to return it. I am now forced to pursue other legal options just to get what is rightfully mine.