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    Long Cadillac

    3.9 (35 reviews)
    Closed 8:30 am - 6:00 pm

    Services - Long Cadillac

    Check engine light

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    I purchased a very nice Cadillac Escalade in March 2023. My sales person was Lenny. I found him to be very professional, helpful and friendly. I live in Massachusetts so the weather was pretty cold at the time of purchase. Two months later we experienced unusual warm weather 80's - 90's, so I turned on the AC to cool down a bit. The AC was blowing warm air, so I had a professional friend check the AC to discover that they sold me a car with no refrigerant, and they declined to correct the issue. This is very disappointing. After a little research I found multiple complaints, class action cases pertaining to this issue. Very very disappointed with Long Cadillac.

    This is my baby girl!  Thanks to Long Cadillac for working so hard for me!

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    9 years ago

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    Carol F.

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    9 months ago

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    7 years ago

    Feel ripped off, over charged, did work I never approved and never sent the refund I was told I would be getting.

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    Carol F.

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    7 years ago

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    Carol F.

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    6 years ago

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    13 years ago

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    11 years ago

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    Carol F.

    We appreciate your kind words. Thanks!

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    9 years ago

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    9 years ago

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    Review Highlights - Long Cadillac

    Right when I walked through the door, I was greeted by Ron from sales.

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    Fazza Motors

    Fazza Motors

    (5 reviews)

    Definitely don't recommend. Bought a car with them, The key they gave me won't open my door, I got…read morethe car with the brake light on, I came back three times to the dealer to get it fixed and the light always came back. My windows don't function properly, they said they were going to fix it and they never did, the AC don't work. Not only did they took almost a month to let me take the car, but when I brought my concerns to them about the car they simply said it expired the 30days warranty (I waited almost a month to get the car) . Their customer service is great until they get your money. I have friends who also got a car with them and all of them have had problems as well, one of my friends made. 5k down payment and is still waiting for her car that she hasn't gotten any answers about or support, no rental, they're just telling her to wait. And another friend of mine bought a car and the engine crashed 1/2 months later. DONT TRUST THESE PEOPLE!!!!!

    When I first walked into FAZZA Motors, we were greeted professionally by Johnny, who was very nice,…read morewelcoming, and helpful during the initial stages of the process. Unfortunately, communication became increasingly complicated once the full payment for the vehicle was made. I provided a down payment on February 16, 2026, and later completed the full cash payment for the purchase and sale of the vehicle. All purchase documents were signed and finalized to confirm the transaction. On March 20, 2026, my insurance was paid in full and the RTA was submitted as required to move the registration process forward. Despite completing all of my responsibilities promptly, I have experienced significant difficulty receiving updates or communication from the dealership. I have made several attempts to contact the office during business hours, and my calls have gone unanswered. In an effort to gain clarity, I made an unannounced visit to the dealership. During that visit, I was informed that the representative who was originally handling my application had been transferred to another branch. At no point was I notified of this change or provided with a new point of contact to continue assisting with my case. This lack of communication created unnecessary confusion and delays. It also raises concerns that commitments made during the sales process were not properly followed through after the purchase was completed. Customer service and accountability should not end once a vehicle is sold. Professional dealerships should ensure continuity, transparency, and responsiveness throughout the entire process--especially when customers have already paid in full. It is with great disappointment that my car-buying experience turned out this way. I sincerely hope management reflects on this situation and improves their communication and customer service practices so that future customers do not encounter the same experience. The level of service I received did not meet the standard expected for a transaction of this nature.

    CarMax - Business Office Area

    CarMax

    (67 reviews)

    The trade in offer from Tesla was much too low, they only provide "KBB wholesale" value. They count…read moreon their offer being helped by the tax savings. For example, if you trade in a car valued at $20,000, and sales tax in your state is 5%, you receiving a $21,000 equivalent, because your don't have to pay taxes on the $20,000 trade in value. I wasn't satisfied with this offer from Tesla, so I requested offers online. CarMax provided the best price by a good margin. Even after discounting the tax advantage, it was several thousand dollars better than Tesla's valuation, and CarMax claimed their process was very straight forward. Most of the transaction was done online, I uploaded their requested documents (license, registration, etc.). I was then asked when I would like to bring in my car for inspection and sale. A few days later, I arrived at my designated appointment time, and was promptly greeted at their front desk in their rather cavernous reception area. It's a bright and clean space, and was fairly quiet on this particular afternoon. I was told to drive my car into their garage for inspection, and return to their business office. About 10 minutes later, a very nice representative (Liz) told me that she was working on my paperwork, which would be ready in about 15 minutes. Liz returned with the paperwork, and patiently explained the few pieces of paper I was signing. I signed over the title and she handed me a check for the agreed upon amount. I was also given copies of all the paperwork and my license plates. She advised that I contact the registry quickly and destroy the plates if they weren't being transferred. I'd estimate about thirty minutes start to finish. I sold my car for a fair offer, lower than if I tried to find a private party sale, but safer, easier and no hassles. I can't comment on services related to buying a car here, but I was very satisfied selling my car here.

    I was extremely satisfied by my experience at Carmax! They were friendly, helpful and not pushy…read more.. I liked the no haggling approach and they also gave us a reasonable trade in on our car. We had tried other dealers and this place blew them all away! We found the car we wanted at a carmax dealer in PA. They shipped it from there to Westborough for $200.00 which counted towards our payment. It was exactly what we wanted at a fair price! I liked the no price haggling and it made me feel comfortable accepting the offer they made on our car since we had already tried several other dealerships. The price we got on the car was far better than any other dealership in a 50 mile radius and so was our trade in! We're very happy we gave Carmax a try!!

    AutoMax Pre-Owned

    AutoMax Pre-Owned

    (332 reviews)

    Salesperson - Great! Matheus Gava was definitely helpful and knowledgeable about the vehicle I…read morepurchased. Vehicle - Three years old, off-lease, very clean apart from some scratches and dings you would expect in a used vehicle. No problems here. Financing - After initially being unsatisfied with the financing rate I received, the general manager reached out to me personally and brought the rate down to something much more agreeable to me. My family has bought multiple vehicles here and I would not hesitate to come back in the future.

    I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

    Bernardi Toyota - Air filter not put in correct spot

    Bernardi Toyota

    (268 reviews)

    Had a great experience working with Oren from start to finish. I was looking for a new RAV4 with a…read morefew specific options that I knew were relatively hard to find and although I knew they didn't have exactly what I was looking for on the lot, I wanted to go in for a test drive to get a feel for the car overall. Oren got us setup to test out a comparable XLE Premium and we loved it. From there I gave him the color, interior and options we wanted. He was able to find exactly what we were looking for at another location and had the car delivered to the lot the next day. We walked out at the end of the week with the car we wanted at the price we wanted. Oren was knowledgeable, communicative at every step, walked us through several financing options and I never felt pressured to make a decision I didn't want to make. I couldn't recommend Oren and the Bernardi team more.

    I had the absolute worst experience of my entire life purchasing a used car from Bernardi Toyota. I…read morefelt like I was penalized for not financing through them and using my own bank. when it was time for me to process all the paperwork with my bank and my insurance company, the dealer paperwork was completely wrong two or three times. I had to go and forth numerous times with the business manager to get the right paperwork to satisfy the the bank needs to finance the car. A complete disaster. And when I picked up the car, the floor mats were missing and the gas tank was completely empty.

    Long Cadillac - car_dealers - Updated May 2026

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