Always helpful and very knowledgable. Surprised they aren't crowded with customers. I wouldn't take any of my cars to anybody else. I trust them. read more

I purchased a vehicle from this dealership sight unseen because I relied on their representations, their advertised 120-point inspection, and their claims of being an honest and different kind of dealership. Unfortunately, my experience after the sale has not matched those claims. On the drive home, I immediately noticed significant brake noise coming from the rear of the vehicle. I brought it to my mechanic, who found that the rear rotors were worn. We also observed that the rotors had been sprayed black, along with the aluminum brake calipers, making the components appear newer or recently serviced. I also discovered that the cabin air filter was extremely dirty and apparently had not been replaced. Although a cabin filter is a relatively inexpensive maintenance item, its condition raises further questions about how thoroughly the advertised 120-point inspection was actually performed. In addition, I repeatedly requested a copy of my signed bill of sale and still have not received it. At this point, I may have to contact the RMV or appropriate state officials simply to obtain a copy of a transaction document that should already have been provided to me. Before writing this review, I gave the dealership an opportunity to respond privately. I sent a detailed and professional email explaining the issues and requesting: * A copy of the signed bill of sale * An explanation of how the worn rear brakes passed the advertised 120-point inspection * An explanation of why the brake rotors and aluminum calipers had been sprayed black * An explanation of how an extremely dirty cabin air filter was missed during the inspection * A reasonable proposed remedy The email was sent to Sales Manager Greg Benoit; Director of Purchasing Ron Stokowski, who completed the transaction because Greg was unavailable that day; and Service Manager John Gagnon. None of them acknowledged the email, contacted me, or made any attempt to discuss a resolution. The dealership advertises a 90-day warranty. However, a warranty provides little reassurance when the people responsible for the sale and service will not even acknowledge a customer's concerns. One can only imagine what the experience would be without the warranty. I purchased this vehicle based on trust and gave the dealership an opportunity to address the matter professionally before posting publicly. Being ignored was their response. I cannot imagine treating any customer this way, particularly after a sight-unseen purchase in which the customer relied heavily on the dealership's representations. Ironically, Ron asked me to leave a review of my experience, so here it is. Based on my experience, prospective buyers should obtain an independent inspection, carefully examine any freshly painted or coated mechanical components, check basic maintenance items such as the cabin air filter, and make sure they receive copies of every signed document before completing the transaction. read more

Linder's - A dirty cabin filter - Used Car Dealers Near Me - Worcester, Massachusetts

Linders could not perform a simple transmission cooler line replacement correctly. After the second attempt, I lost all transmission fluid on the highway. After the third attempt, Transmission was never the same after that. I had to total the car. 20 year old Buick 100K miles. Linders pretended everything was fine through the whole process. The worst. read more

First Time Buying a Car from Linders Mark made it easy from the get-go, no pressure to buy it, went buy self on test drive, easy paperwork getting the car. Thanks, Linders And MARK! read more

I recently found my dream vehicle online at Linder's The Intelligent Alternative Auto. I purchased a 2023 Jeep Grand Cherokee Summit Reserve and the price was perfect. And to my surprise the sales manager Greg Benoit was absolutely amazing from beginning to end. Although I live about an hour away he worked with me on the sale and made it very convenient to keep in touch with him. I actually as crazy as it may seem considered him a friend he was so approachable. I thank you so much for making me expensive purchase painless lol. I would advise anyone looking to buy a great quality vehicle to reach out to him. Also thank you for the yummy brownies. Gary W read more

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Sold my truck to Linder's and it was the best and easiest experience I've ever had with a car dealership. Greg gave me the best offer of anyone around and the entire deal was done in twenty minutes or so. I will definitely be returning in the future for all of my automobile needs for me and my entire household. read more

Great Sales people who were not pushy and allowed me to take the car home for several days. They also offered me more for my car than any other dealership! Great people and selection of vehicles! Susan Gilligan read more

Overall, I had a great experience buying a car from Linder's. Absolutely no pressure whatsoever from a sales person. You walk around and look at the cars and if you want to take one for a ride you go and find the sales rep. As compared to the horrible experience I had with a large dealership the day before, where I pulled up and parked my car and five hungry salesmen were on top of me before I could even turn the car off I bought a 2017 Lincoln MKC a few months ago from Linder's and I'm still pretty happy about it. Solid car, super low mileage, super clean with absolutely no issues. It had just come off a three year lease. It appears that that many of the cars they have on their lot come from the auto auction, where they are apparently pretty selective. These cars are coming off a three or four year lease are in great condition. I'm very happy I went to Linder's and will be back for my next car! read more

Linder's - Used Car Dealers Near Me - Worcester, Massachusetts

The Go to guy is Craig. I called today looking for a Drive Shaft for my Subaru Outback. He went above and beyond to make sure I had everything I needed.-- Craig was polite and oh- so very patient while we were making arrangements for delivery. Thanks Craig, You are the best! (Kudos for your patience while on the phone waiting for us to look for the DOM as well!) Cheryl K. read more

I bought my Jeep Wrangler a little over 2 years ago now & I can honestly say these guys are great couldn't be happier with there service & there isn't a lot of places people can say something like that after 2 years ,when I'm ready ( soon) I'll be doing business again there ( hard to part with my Jeep OlllllllO) thank you linders for doing a great job even after 2 years wow 2 years you guys are awesome read more

Needed to have my grandson's car removed from the front lawn where he parked it and it died. I called lenders and they came and picked it up within 2 hours of me calling. They are even paying for the scrap value of the vehicle. Very reputable. read more

Bought a 2011 GMC Canyon pickup truck from there in 2012,sale was great,truck stalled on me on Interstate 290 in Worc.back in March of this yearI was seriously ill before this,after truck stalled,I got it started and back home,was towed there,part after part was replaced,quote was $430,bill was $836,when I picked it up,they said we stand by our quote,BULL,truck still didn't run right when I picked it up back in late in early April,the CORRECT part was finally replaced,after complaining multiple times a gentleman named Bob Mac.gave me original quote money back,they've gone downhill since my grandfather did business there years ago times may have changed,but not for the better there,my wife and I will never buy there again even though she's happy with her car from there! Tom P. read more

I went to Linder's following high recommendations from many of my friends and family, and they definitely did not steer me wrong!! Ron made buying my first vehicle very fun and easy. He was very attentive and he took his time to explain the process and assisted with the financing. I had called ahead and asked them to put a car I saw online on hold. Ron did so and pulled it around front for when I arrived. I went in on that Friday I called and had my new car, plates and all, by Monday morning. The car was ready for me and beautifully cleaned. Ron was a pleasure to work with and I will recommend Linder's to everyone I know. read more

This was probably the worst customer service I've ever had at a dealer ship. I walked in about half hour after they opened in the morning and I was waiting to be attended. Multiple people saw me and didn't greet me or even attempt to guide me in the right direction. I had to find someone and ask. Finally I spoke with a sales man and his entire demeanor seemed really careless. Mark didn't ask me any questions at all. Waited for me to ask what I wanted and he just said ok. He made me feel like I was bothering him. Clearly had no interest in making money. I test drove a vehicle and I was planning on trading my vehicle. He took a quick look at my vehicle and completely under quoted my car. That's when I knew ha has no intentions of selling me a vehicle. I left. I will never come here again nor will I ever recommend anyone to come here again. You never really realize how customer service has such an impact on your choices at any place you spend your money on. read more

Purchased a used roof rack with crossbars for an SUV from Linder's. When package arrived a small part was missing and a few parts were damaged. I called my salesman and let him know. He was able to find another part to replace the one that was missing part and mailed it to me. We also worked out a credit for the damaged parts. I was disappointed to have missing and damaged parts but satisfied after being able to work through things to both parties benefit. read more

Once again Linder's has confirmed that it really can be a great experience buying a vehicle. Between the no pressure atmosphere, the fantastic selection of vehicles, the prices and the incredible customer loyalty, this place has nailed it. We just purchased our third vehicle from Tommy Rembiszewski in four and a half years and could not be happier with the experience. I know a lot of people that purchase their vehicles over and over again from Linder's, and there's a good reason. It is a hassle-free, pleasant experience and the folks there treat you right. Period. I tell everyone I know that is in the market for a vehicle that they would be doing themselves a disservice if they don't check out Linder's before buying. And everyone I know that shops there does the same. I have never heard a single negative comment about this place. If you are looking for a great vehicle at a great price that you can purchase from someone you can count on to take care of you, then GO TO LINDER'S!!! And ask for Tommy. You won't regret it. read more

My dear friend was helping me to look for another vehicle because the 2008 Ford Taurus I had (well, it was in my husbands name and I wasn't on the registration) so when the registration ran out I was going to be screwed. However, my awesome, dear friend found Linder's, he actually has known people who bought cars there and saw ads about them. So we went online and saw a really cool 2017 Jeep Renegade for sale, it only had 30,00 miles on it. We went and worked with this really nice man named Tom, who helped up with a loan set up and we were approved! The people that work there are incredible nice and extremely helpful. Just yesterday I stopped in because the Jeep never came with the manual and this very nice guy who works there was able to get me a book. I would recommend Linder's to anybody that is looking to purchase a vehicle. So glad we went, and the Jeep is amazing (being a major jeep lover) I am very happy with the purchase!!! read more

If you are frustrated with local dealers, try Linders. All total I have purchased 7 vehicle from them over the years. It's easy, uncomplicated and the service dept. is great read more

I bought my 2005 Saab 9-3 from Linder's back in 2008. The way this dealership does business is unlike any other car dealer. The sales team doesn't attack you like vultures like many other dealerships do. It's so laid back. They let me test drive cars without even asking for my info ( to put me into their sales leads). I was also allowed to bring the car home for the night before I bought it to give it a thorough test drive. Since the dealership isn't all fancy they don't have to pad their cars with extra profit to cover overhead costs. They make it very easy doing it all from financing to registering the car. You won't find better deals on nice, late model cars than this place. I highly suggest making to drive to see for yourself. read more

Had a great sales experience here, despite the fact we did not buy a car from them. We were treated with dignity and respect. We would have gladly purchased from them but could not find the right combination of car and options. Would strongly recommend checking them out...their process is second to none...completely different from a typical dealer experience. read more

I just had the best car buying experience of my life with Ron at Linders, Inc. Totally laid back, no pressure and like the other reviewers Ron allowed me to take the car home for a thorough test drive. I will never buy a car from anywhere else again. read more

Dealt with Ron Stokowski, he was very professional and informative. The price was over 10% off what other dealers wanted, the car is in excellent shape. They replace the brakes on every car they sell which is an added bonus. read more

I recently purchased a vehicle- BMW 430i- from this store, and had a superb experience. Highly recommended. Every member of the 3 person team came to assist me during the process, enabling what can be a stressful process to be not only smooth, but quite positive. I would certainly come here again. Thank you to Tommy, Greg, and Ron! read more

I have bought a couple cars in my years - and embarking on my first Massachusetts purchase was not without trepidation. I heard from a few friends about Linders - that many folks who purchase their vehicles here never go anywhere else afterwards - and that for some families - it's a legacy loyalty. Generations upon generations returning for the haggle free, stress free, pleasant experience. And I have to say - I have never in my life had such an incredibly pleasant purchasing experience. When we went to the lot - I was impressed at the variety and quality of the vehicles. I had my heart set on a truck - all of which were conveniently grouped on the right hand side of the lot. Being able to look at a variety of truck makes and sizes right next to one another made comparison incredibly easy - and when it was time for a test drive, I had my ID at the ready. We met Tommy in sales, hanging near the building and allowing customers to approach him when they were ready. This I love. I can't tell you how overwhelming so many of the dealerships I have been to are by immediately pouncing on you the second you enter the lot. This is not that type of sales experience. The vehicles are priced amazingly well and priced to sell. There is no haggling, no markups for sales, and the APR's are single set and straight forward. We test drive a few trucks - Tommy patiently allowing us to take our time and ask questions but allowing us to go on our test drives alone. What a refreshing thing - TRUST!!! It really set the tone from there. They gave me a more than fair price for my trade in, and between the day we drove the truck to the next day finalizing the paperwork, I legitimately spent no more than two hours in total and every minute was laughing, happy, haggle free. I can confidently commit that I will never buy another vehicle anywhere else as long as I live in New England - and I will send anyone and everyone looking for a vehicle to Linders. I am a believer!!! read more

Just bought a car from Linder's. The sales people couldn't have been nicer. Both Ron Stokowski and Greg Benoit were personable, friendly, and completely knowledgeable. We never felt pressured. Both took the time and trouble to answer all our questions. I would go back to Linder's again in a heartbeat. read more

My husband bought me a Toyota Sienna last week and they couldn't have been better! It was fast, fun and fair. The salesperson was fantastic and the car is perfect! This was the best car buy experience we have ever had. I highly recommend them - make this place your first stop! read more

I recently purchased a used Acura ILX from Ron S. at Linders, and I was incredibly pleased with the entire experience. This is the 4th vehicle I've owned and by far, from the initial test drive to driving the car off the lot, this experience was the easiest, most seamless car buying experience I've ever had. Ron was attentive but not overbearing. He let me peruse the inventory on my own but answered questions when I had them. He was sensitive and receptive to my budget and requirements and helped me narrow down my choice to a Nissan Altima and an Acura ILX. I test drove both and decided on the Acura. Ron had me out the door in 30 minutes with all the necessary paperwork filled out and helped me get the best interest rate possible (which in this case, involved a co-signor). This took place on the weekend and I was able to pick the car up and drive it off the lot at 9 am on the very next business day. They took care of registering the car, sending in/verifying the financing, putting the plates on, and detailing it. Linders is great. They are friendly and courteous, have great inventory, and cars are priced to sell. There's no nonsense or haggling, and they remove a lot of the anxiety and frustration that can accompany buying a new car and getting it on the road. I recommend starting your car search at Linders because I suspect you won't need to go elsewhere! read more

My wife and I purchased vehicles from Linder's,Greg was great BUT my truck broke in March,the service department had it for a week,brought

My mom and I purchased a car at Linder's about 13 years ago It was a Chevy Aveo 2005 low mileage Great price and our Sales Representative was outstanding his name was Dave. Our experience at Linder's was so wonderful we told toms of friends and family about looking into the place if they were ever interested in purchasing a car in the near future however my opinion has completely changed since my most recent experience on Monday 2/19. My mom and I came in and ask if we could speak to someone about a 2014 Dodge MiniVan It was a Silver one and had 41,427 miles on it I remember exactly. There was an older gentleman that was sitting in the office and he immediately came out to greet us and asked if we were interested in anything in specific and we stated yes. The gentleman then proceeded to ask if we would like to take it for a test drive so we figured why not. When we returned a young man by the name of Greg I believe approached us asking if we were interested in this car and we replied yes. We began to explain that we had come in looking for a totally different vehicle and instead found something even better. As we were explaining the situation to him he seemed totally uninterested and stated so you wanna go inside so we can run some numbers so we replied ok. He said let me park the Van and I'll be right back so he proceeded to get into the van and parked it in a very rude manner. When we entered his office he asked a few common questions and my mom gave him her license and Social Security number and he immediately looked into it. He stated that my moms credit score was extremely low and there was nothing he can do for us. I was a bit confused as I understood what he meant but he just seemed uninterested all around since the very beginning. It's unfortunate because even though I didn't get the car I wanted I still think the place is a great place but unfortunately that young man is rude and useless in helping a customer and definitely doesn't know how to Value a customer especially one who has purchased a vehicle from Linder's in the past. Not very happy. But on the bright side of things I found the car of my dreams for a great price and had a Sales Representative that was AMAZING!! I rather give a person that is willing to help and shows the effort a well deserved commission. I'm definitely a happy Customer and will tell all my friends and family about this place :) read more