Worst possible business ever. The owner watched me park my car, and immediately after I got out…read morecalled to tow my car! Clearly young black professionals are unwanted and unwelcome in this establishment! Went down the street to buy food before coming back to get a part for my car and guy has the nerve to say you're not a customer of mine. There's a sign where your car was. Mind you, the lot was full and the sign simply states for cap customers and it's faded. And we were customers! Never again! This place needs to be shut down and the owner needs to go back to 1955 and put on his white gown and pointy hat where he belongs! I have never felt so unwelcome in my life!

i've been to advance auto parts twice and every time they go above and beyond to help me service my…read morevehicle. The last time I went there, the gentleman left the counter and came to my car and helped me remove the cabin air filter. Which I would've had no idea where it was located otherwise. He then proceeded to help me find an affordable option to treat my vehicle for rodents. He educated me about looking for signs of them and then gave me a product that cost less than $10 to purchase. I left feeling satisfied and amazed at the quality of customer service. The next time I called advanced auto parts and asked if they had any products like the one that the other employee had recommended and the employee on the phone answered confidently to just use peppermint oil. Yesterday I ordered peppermint oil and expected to come in today. They went above and beyond by giving me advice that was helpful and effective without asking me to pay anything. This to me says that they value quality customer service over a price tag. I rely on advanced auto parts in Worcester on W. Boylston St. for education and quality service .

Didn't expect this nice behavior from the staff esp when the customer is unsure of what he wants…read moreyet has strict specific requirements. I was not sure if the RainX wipers i bought online( from amazon) would work and walked in the store buying my rear wipers only. The person at the desk was super helpful and went beyond his way to help me install it. The wipers had a small defect and yet the manager also came out to take a look and helped me install it.

This is a great store. The staff is knowledgeable and friendly with excellent customer service…read more The store is clean and we'll displayed. Quality premium brand name parts for your car like moog , walker , felpro , standard, Monro and more.... Highly recommend for all your automotive needs.

Super Friendly Staff! They're willing to go above and beyond to meet your needs! Thank you :)read more

I went to AutoZone in 1/7/ 2025. it was 11am a female that claims to be e manager has a bad temper…read moreand treated me very bad. one hour earlier I bought a battery. I gave her my phone number for the warranty. When I got back later to bring my old battery she did not find me in the system. She blamed the system but in fact she put the wrong number. A giant man comes and find me in a different number but he deny my money for the old battery jus because I told the lady that she put in the wrong number. They pushed me out of the store without giving me my money even though they find me in the system. just because her feeling was hurt when I told her that she put a wrong number. This people act like thugs in the street. They do not care about costumers that they spend their money there. I will ask everybody to avoid going there for anything.

Colleen does it all! Friendly, fast, and efficient! I have had to stop in this store on several…read moreoccasions and every time I am pleased with customer service and product availability. One time I needed a new battery. I didn't know how I could get the batteries in and out of the store. I went in to ask for a dolly to move the old battery. That little Asian girl just went right outside and picked it up like nothing, brought it into the store and said "thank you very much", and with a smile too! Always been a good experience in this store. Convenient location; the parking can be a little tight at times, but manageable.

Went in there to get some supplies and got zero service. They were too busy looking at youtube…read morevideos on their cellphones to help a customer. Won't be back, ever.

These guys know what they're doing. Cut and dry, they give you speedy service and advice when…read moreneeded. I've been here multiple times and the prices are always competitive. The quality of their parts is excellent and the typically have multiple quality options of parts. From affordable to upper scale, even some performance parts as well. It is always a great place to buy supplies for detailing your vehicle or repairing your vehicle. The staff is always friendly and there to help. It is my favorite place to buy parts

Quick response, accurate and economical price for the part I bought. Customer service is non…read moreexistent in that location. You might as well be a cardboard cut out, the staff has zero interest in talking w anyone who walks through that door.

Before this, I always went to Auto Zone for car parts and always had excellent service. The…read moreemployees there even offered to put my newly purchased windshield wipers on for me on multiple occasions. When I went in to C.A.P. , I expected the same. Instead, I felt as if I was interrupting a hang-out session. They gave me the battery I needed, but I later discovered that I could have bought a cheaper version that they probably had, but probably didn't tell me about because they needed to make their daily goal and I'm quite clearly a girl that doesn't know anything about cars. (I'm pretty sure I could have done without the NASCAR high-performance battery for my beat up car that probably won't last until the end of the year, especially on my tight budget.) In my experience at other car parts stores, I have always been offered multiple choices of parts that will fit my car and prices that range from low to high. Here, I just got an, "okay, it will be $122.99". When the 4 or 5 employees behind the counter all saw me almost drop the battery while removing it from the counter because it was much heavier than expected, no one even offered to get the door for me...they all just stood staring at me struggling with the weight of the battery (note: I was wearing a visible wrist brace, which I'm sure the employee saw, because I have carpal tunnel syndrome and because of that I have a weak arm). I should probably also add that there were no other customers in the store and it didn't seem like they were doing any work of any sort. (I should know because I work in retail.) When I went to return the old battery core, I came in and placed the battery on the counter where I was greeted with a dead stare rather than a, "how can I help you?", so I had to start the conversation. I didn't even get a "hello". If you're looking for the absolute bare minimum amount of customer service, this is the place to go. If you would like some common decency, go somewhere else. Next time, I will drive the extra few miles.

They sent the wrong transmission. They made it extremely difficult and expensive to exchange it for…read morethe correct transmission and won't honor their offer/warranty policy to get a refund. Their mistake cost me thousands of dollars now they won't return emails and they seemingly refuse to honor their own terms. STAY AWAY! FYI- Their A+ BBB rating only means they respond to complaints not that the they resolve them.

I bought an under 100,000 mile engine from them. What I got was blown up core motor with no…read moreverification of miles. My mechanic mounted a starter and he compression tested it while still on a pallet. Zero compression on 5 of 6 cylinders. The timing chain let go and bent the valves. They refused to replace it.

Small yard did not have what I was looking for no inventory posted online decided to try it…read morebecause I was in the area

worth the ride have always found what we needed to get the repair done at a fair priceread more