i've been to advance auto parts twice and every time they go above and beyond to help me service my vehicle. The last time I went there, the gentleman left the counter and came to my car and helped me remove the cabin air filter. Which I would've had no idea where it was located otherwise. He then proceeded to help me find an affordable option to treat my vehicle for rodents. He educated me about looking for signs of them and then gave me a product that cost less than $10 to purchase. I left feeling satisfied and amazed at the quality of customer service. The next time I called advanced auto parts and asked if they had any products like the one that the other employee had recommended and the employee on the phone answered confidently to just use peppermint oil. Yesterday I ordered peppermint oil and expected to come in today. They went above and beyond by giving me advice that was helpful and effective without asking me to pay anything. This to me says that they value quality customer service over a price tag. I rely on advanced auto parts in Worcester on W. Boylston St. for education and quality service . read more

Didn't expect this nice behavior from the staff esp when the customer is unsure of what he wants yet has strict specific requirements. I was not sure if the RainX wipers i bought online( from amazon) would work and walked in the store buying my rear wipers only. The person at the desk was super helpful and went beyond his way to help me install it. The wipers had a small defect and yet the manager also came out to take a look and helped me install it. read more

I went in the store and asked the cashier for glue for my tire. Instead of telling me where I could find glue or tire supplies, he ranted about how I was going to die on the highway if I drove on a tire that was being glued on the outside. So I I asked him for the glue so I could fix it temporarily, and he said they sell no glue, or any type of that stuff in the store whatsoever. While I understand that a lot of times, some people know more about things than others I just wanted to buy some glue from advance auto parts, and he turned me away. So now I will never go back there, and I will tell all of my friends not to go back there either. Great job advanced auto parts! read more

The worst auto parts store ever. I've been in here before and trying to get someone to help you or frying to get someone that actually knows what they are doing is impossible. but this one takes the cake. I purchased a brake caliper about 2 weeks ago, planning to do my brakes. come to find out the caliper was the wrong one. so i figured i would take it back to exchange it for the correct one. unfortunately i did not have the receipt. but i was unused and still in the original box, with all the extra pieces in the bag that comes with it (4 clips, 1bolt and 2 copper washers to be exact)now when i got there the 1st guy tried to look it up from my number and it wasn't comming up, so he said sorry i can't help you. i just wanted to exchange it you could obviously see it was there part in thier box and packaging. so i asked to talk to a manager, Jose came over and said he was the "general manager" he talked to me said we could call the grafton street store where i purchased it and have them look up the purchase with my phone number. well he did and they couldnt find it either. obviously someone at that store must of put in my wrong number or something because it wasn't showing up. so i made him look up the part i had, and it was actually for a different car, but get this the correct part number was the exact same number but with an "A" at the end. so this was definitely a case of the original purchase were they had to have just pulled the wrong part off the shelf.. that was so obvious. at this point Jose said, i can't help you and we can't return this part. he told me to go to the grafton street store and talk to them. well we just had them on the phone how were they going to help when they couldnt find my tel # either to verify the purchase. he was like uhh i dont know how they are going to help. so inasked then why are you telling me to go there? he had no answer. at that point he was like "oh well" and quite rude. so i left the store, and as i was walking out he had to add like a rude employee saying "have a nice day".. this guy shoukd not be managing any store, and he is definitely not a peoples person. he knew it was thier part he knew what happened just by investigating what we did, but he didnt even offer to try another phone # maybe with a different digit at the end seeing the mistakes that were already made. but he offered nothing but being rude. my advice go to cap or napa they are very close much much better people and actually about 10% cheaper. you won't catch me again at another "Advanced auto parts". the only reason i went there to begin with was they were the closet place that had the part, too bad it wasn't the right one! and geez what a crappy experience!! read more

I went to this advanced for an oil filter for my car. The manager, Jose, helped me and provided me with the most disrespectful and rude service I have ever received at a store. I will not be returning to this location for ANY parts or anything to do with my car again. Management should be more understanding and respectful to their customers, especially female customers who have little knowledge about cars. read more

I am updating this review. Since my last visit there has clearly been some major changes, and it shows. I walked in and was helped immediately. The staff member I believe his name was Steve knew right what I was looking for and exactly where it was. I was in and out in less than thirty minute and was able to finish the project I had been working. In the same day I had to go back, a little later in the day. Again I was met with knowledgeable and friendly staff. They clearly cared that I got what I needed and that I could get the part as soon as possible. I spoke to Brett. Unfortunately they didn't have the part in stock but he was able to tell me that they had it in another store at the other end of town and that if I wanted to wait they could have the part in the morning at this store. It was late and I wouldn't have been able to make it before closing time, I said yes that'd be great.bthe next day I walked into the store and Brett was at the counter, I went right up and it was clear he remembered me. He went into the back and got me the part and I was on my way. What an improvement from my past experiences. They will continue to earn my business. read more