Had my car towed there by AAA. Steve was the person i spoke to. He was quite pleasant, informative and helped get the job done the same day. He kept me informed bia phone calls. The issue (broken axle) was diagnosed and repaired. I think the price was very reasonable. Would not hesitate to bring any of our vehicles there in the future. read more

Alternator & Starter replaced, great communication throughout the day my car was there, they noticed a belt that needed replacing, no problem. I went through a laundry list of next visit projects, nice job, NEW customer. read more

My car broke down in Worcester, which is 270 miles from home. What at first seemed like a small problem turned out to be the tip of a very large iceberg, including replacing the catalytic converter, wire harness, and ECU. I needed to rent a car to get home, and Frank set it up with Enterprise. There was a moment when I thought my car would never drive again. Frank persevered and got it done. He was honest, direct, and communicated clearly what was happening. He was transparent and fair in terms of cost. Everyone in the shop is friendly and helpful. If I lived in Worcester, I would be a loyal new customer. Instead, I can only give him my highest recommendation. -- Gayle D. read more

They fixed my tire leak. Whole process took about 15 minutes. They were courteous and prompt. Will definitely return whenever I need work done to my vehicle. read more

What a find thanks to yelp and a little digging. Frank is wonderful, knowledgeable and definitely listens and understands. My rear brake light sign was on and also needed oil change and was having tire issues with one of them on my BMW X3. Given that they have run on flat tires, they not only quoted an excellent price but also explained to me all the pros and cons. I already had knowledge on those but they didn't know that when the other mechanic explained to me the details. Really honest replies. The money charged for changing the rear brake pads+rotors+sensors was awesome and they also honoured the yelp first time customer 20% discount(*conditions apply). Also a note : DCU customers get 10% discount. Found a returning customer for sure and also recommend them really highly to all. read more

I have to give Frank 5 stars!! My sister and I were driving out of her driveway when her car just stopped at the end of the road. I thought she had it in neutral but turns out the radiator was rotten. Me and her boyfriend starting pushing the car back to the driveway since it wouldn't drive. He seen us struggling and stopped to help us push the car in the driveway and told us what was wrong. Super nice guy, and put us at ease since we had no idea why it wouldn't run. He told us to call AAA and they would tow the truck to his shop. In the morning Luke called and told us the price. Also super nice guy! Something that is usually stressful and annoying turned out to be alright. Frank and Luke did a great job! read more

Luke & the worker @ the desk are very great people. Luke took the time to explain to me some problems & did it in a pleasing, genuine manner. Thank you NAPA read more

My car was not starting and after not starting up for over a week and being looked at by friends we inevitably needed to be towed. The tow company this auto care uses was extremely nice and made it to my house in about 1.5 hours. The person I spoke to on the phone was also very nice however the communication on the first two days my car was at the shop was very lacking as I had told them I would be leaving for a vacation soon and if I didn't call them they would not have called me to give me updates on my car. I think this was due to the fact that they were having a hard time finding what was wrong with the car but regardless more communication would be better. The car had some wiring problems and including the tow the price was practical, the only issue I would have is that they have an advertisement on yelp that says 20 percent for first time costumers however they only gave us 10 saying that it was yelps mistake. Even though on other reviews it said that they had received the full 20 percent . Regardless the mistake is definitely not the costumers and that is false advertisement and this is a deciding factor on if people will go to the shop or not so I'm not to happy about that. It should be fixed ASAP as it was the main reason I originally went to an unknown place in the first place. Overall car was fixed Communication was iffy False advertisement was upsetting Pricing was fair Timing was slow read more

I got know about this auto shop after seeing the reviews in yelp. I got service engine soon light on while driving from VA to Boston. I stopped on my way at NJ and sent a text message to East side Napa Auto care at 10 pm. To my surprise I got text response from Franc that he can attend to it in the morning if I can get to him before they close at 1 pm. He also followed up in the morning for vin number to get the parts ready while I reach there. When I reached him by 11:30, he was ready with the part and got if fixed in an hour. The price was reasonable for the urgent work on Saturday. I was amused to see workings on phone and by texting through yelp app to get car fixed while. You are driving five states away. I would recommend him to anyone in Worcester area read more

East Side Auto Center - Towing Near Me - Worcester, Massachusetts

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It is too bad there is not at 10 star rating because these guys deserve it so very much. I was traveling from Maine to Connecticut and my car broke down off of 290. I got it towed to the nearest auto shop which was East Side. From the moment I stepped in the door, I was taken care of from start to finish. James was amazing and got my info and passed it along to Luke and Frank, the owner, and they had my car in the shop within no more than 15 minutes. Found out the battery was dead but Frank had a feeling it might be the alternator as well. Tested it out and it was also the alternator. Frank took the time, to explain to me, how and what happened and was amazing about it all. He stated that he had a battery and an alternator was on the way within the hour. I think it was a matter of about 2 hours from start to finish and I was back on the road. James, Frank and Luke.....you guys are amazing and I am forever grateful for everything you did for me and how professional and courteous you all were to me. You treated me so well and took such great care of my car and making me feel better and safe. Again, 10 stars and beyond for you all. read more

I can't thank the staff and owner Frank enough for helping me with my car. I will definitely use them in the future for all my car needs.

Best shop in and around Worcester hands down. I use Frank and his shop for everything. They put their customers first and without a doubt stand by their highly regarded reputation. If you have car trouble don't keep scrolling call Frank and his guys up and make an appointment. read more

I've worked with more auto shops for my own vehicles and for vehicles at work than I can count over the past decade some great some not so great, but no shop stands out as being as phenomenal as East Side Napa Auto in Worcester MA. The physical services provided in conjunction with their customer service is nothing less than exceptional and one of a kind. Frank, Luke, and James are all beyond helpful, courteous, and kind along with every one of their employees I have interacted with. I'm confident without a doubt that the crew at East Side always does right by the customer to the absolute best of their ability in guiding and providing exactly the work necessary for the best care on anyone's vehicle, be it a small car or heavy duty pickup truck. I would recommend East Side to any and every person looking for top notch car care whether near or far it is worth the drive for such reliable service. read more

Once again Frank and the crew came through for us! We were in an accident in Worcester 2 hours from home and they helped us to take care of the body work so we don't have to have the truck towed anywhere else! These guys are always so helpful and accommodating when we call! read more

I recently needed a tire put on my car. The owner and staff were very friendly and went out of their way to make me happy. I would highly recommend them for all your car needs. Stefanie L. read more

The guys here are so friendly and accommodating. They have hustled me in early on a Friday morning and patched my lazy leaking tire. Today they fit me right in for an oil change. I don't feel like I'm being tricked, taken advantage of or looked at like an idiot because I don't know every thing about how cars work. These guys will get you in and out and for very reasonable prices. I feel at home in their waiting room and wouldn't hesitate to keep coming or recommend them to friends and family. read more

Professional, courteous, super fast service. Very pleasant and knowledgeable of products. Owner is in house, hands on genuine nice guy.

Outstanding customer service. FAST, polite and great prices. I absolutely recommend them. I ran over a screw on the Mass Pike driving through Wochester. Pulled off at the next exit and when I got to Eastside auto my tire was almost completely out of air. I thought we'd be there for at least an hour but we were back on the road in 5 minutes. Couldn't believe it! I guess 5 minutes is actually a pretty long time if you compare it to a NASCAR pit crew but that was quick enough for us. Driving with two small children a flat tire is a nightmare. Thanks Frank for getting us back on the road as fast as you did. You guys are pros. read more

Frank the owner was great. He was helpful, clear and quick to help. They were really nice and all in all one of the better experiences I've had at an auto shop. The only reason I'm just a bit bummed (and why I'm only giving it four stars) is because I got the receipt with the part number. I go to Google it and I find the exact same part new for $75 cheaper than what I was charged (including shipping). If it was about waiting longer for the part I would've totally waited for ground shipping, given that $75 bucks is the price of one textbook or 3 weeks of groceries for me. In the end, I'll probably be back... I'll probably just buy the part myself and have them install it. Frank was curtesy and all around nice guy and worth giving them a second chance. read more

Great and friendly service! I recommend Pat's for everyone! As a college student in the Worcester area, it's reassuring to have quality service away from home. I had significant, reoccurring car issues before I took my car to Pat's 2 years ago. Now, it's only routine maintenance. These guys are the best! read more

I just (obviously) had another awesome experience with these guys! This time I brought my Jeep in for an inspection and an oil change and made plans to have a new radiator put in the following week. The owner, Frank, always gives honest answers, good advice and gets me the best price possible. He's seriously the nicest guy in the city. So a few days before I was going to bring it in, my Jeep wouldn't start. AAA said it wasn't the battery (of course it's not!) so I had them tow it to Pat's. Luke called me to tell me what was wrong and he said he'd put the radiator in at the same time so I wouldn't have to come back later in the week. He's super nice too, so if Frank's not around no worries! They got my Jeep done fast, and even found out the ignition part that they needed was cheaper than the one they originally thought. Like I said, they always give me a great price and I never question for a second whether or not they're being honest with me. Did I mention that I had to get a rental and Frank even called to let Enterprise know I was coming? No?! Well he did. I'll never take my Jeep anywhere else. Thanks, guys!! read more

If I could give zero star I would! And I'm also assuming my review may be taken off by the company if they see it. Well here is the deal: I have only visited two times and every single time I bring my car there, I came back with a new problem. And yes the service manager Frank WILL totally blame it on YOU without even taking an investigation first. The first time it came in to fix my heating system and could not get the wiring right so one of my service light is on and Frank told me that I have to pay for it (now he is tricky and he made it sound like as if he is helping you) the Second time, I came in for a check engine light on and they charged me a full hour even when I already told them it was probably because of the gas cap. Gas cap changed - came back with a new problem with the gas tank. And came back to Frank - IMMEDIATELY he started blaming it on me but only find out that they forgot one of their tools IN MY CAR!! HOW CAN YOU EVEN TRUST THEM FOR YOUR LIFE?? Not to mention they rip off your money withe a straight face. Frank if you are reading this, yes I'm talking about you and your business, I am NEVER EVER gonna come back again for anything! What is wrong with your conscience!!! read more

Stay as far away as possible. They will damage your car and blame you for it.

Where do I begin. I'll start by saying if you need any kind of auto service Eastside Auto is where you want to be! You will be pleased! The customer service is out of this world. The best part is, it's at every level from the owner Frank on down. They are a one-stop shop....they do it all! They do it well and they fair!!! read more

Being new to Worcester, I had a difficult time finding the right mechanic for my car but Pat's Auto Care is such a wonderful place! Firstly, as soon as I called and spoke to Frank(the owner) I felt relieved. He was very nice and friendly and understood my tight budget as a student. He gave me great advice and communication was straight forward, honest and polite. Second, it was VERY simple! The entire process of getting my car towed to the shop and getting it fixed, took less than 24 hours. That shows a lot of dedication from the team and less unnecessary jargon! Great service, great owner and great vibes all around! Highly recommend it-Especially for students with litter or no "car repair" experience/background! read more