Garbage company. Claimed parking sticker wasnt visible and towed the car. Its night time. I can see it fine and the car was parked in the same spot its in every day. Is the driver blind? Maybe they shouldn't even be driving if they cant see properly. I have pictures and video proving it can be seen even without a flashlight and that there is no tint when I was told on the phone "they couldnt see it in the corner behind the tint". They are lying thieves and this is not over. read more

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Biggest thieves and scum of the earth, I used to live in downtown Worcester, they have a little red pickup that sits there until 9pm when it's going to snow as soon as the parking ban is in effect and then calls the fleet of trucks to come tow all the cars right at 9pm that are parked on the banned side of the street, such scumbags read more

Seven minutes late moving my car this morning. I will own that, but the tow driver was still on the lot, not even able to leave the lot yet, but refused to unhook it. Could've shown compassion but chose a payday instead. Says a lot. JP I hope you have all the days ahead that you deserve. read more

Leeches@ scum of the Earth. Towed a state trooper amongst others. Beware when parking at Meze. Workers were aggressive. Worcester police were called. Quotes from the tow truck driver Jimmy? "I work on my time not yours. ". Leaves to go tow more cars leaving no one to help. "I get paid to steal cars." Really? 217 cash only they hold your car hostage. 132 to tow 2 blocks plus 45 after hour charge plus 35 storage charge for 2 hours 5 fuel charge. Leeches. -- at Pat's Service Center. read more

Talk about degenerates. I stepped out of my car for 30 seconds and when I saw I couldn't park where I was I immediately turned around only to find Pat's Towing backing up to my car. The hitch wasn't even under my car when I told them I was moving and he immediately put the lift under my car and said sorry but you are already on the lift. Said I had to pay him $160 in cash or he was towing it. Please explain how they have not been shut down. Karma really sucks and with all the people they are pissing off, it's coming!!! read more

predatory pieces of crap, towed my truck, while visiting my sick grandmother, bringing her food. They waited til I left my vehicle to tow my truck. I hope you all see this shit, if I could give you negative stars i would. fuck you. read more

Do not use this company. They are a predatory towing company who took advantage of people from out of town not knowing that a parking lot next to Armsby Abbey was not for customers. The sign says private property, which we thought was for the restaurant.​ The owner told us he patrols and waits for unsuspecting people. read more

I moved to Worcester 2 weeks ago. I have a parking pass for the garage of the building I live in but I was unloading my car and left it in the regular building parking lot. My car was towed at 12:55am for being parked in an EV spot. I spoke to management and they told me after 7pm it's okay to park there. They also said Pats patrols from 9am-7pm so why did they tow me at 12:55am?! They charged me $217 for towing my car 0.6m from my home!!! I went back to Pats the following day after my management office said I should dispute it with them and they were EXTREMELY rude and condescending!! They also said the spot has a sign saying EV only which it does not! They said I need to use common sense. Yet my building says after 7pm and before 9am it was fine! read more

The MA Predatory Towing Law protects people from shady towing companies that case private lots with poorly marked signage and force people to pay exorbitant towing fees while holding their car hostage unless they pay cash. Learn the law and protect yourself. When you do fight them, record everything - they are recording you. Get photos of the lot and the signs, find out from the lot owner who actually called the towing service or if they just "showed up" by coincidence. Tell them you do not have cash or an ATM card (for the machine outside their door) and request they take a credit card. Again, RECORD everything. Then, after you get bamboozled out of your cash, take them to court. They COUNT on working people NOT fighting back. They KNOW it's much more inconvenient to just pay than fight. I fought and I won. I was prepared and they were not. As for Pat's Towing Service, the 3-toothed guy with the 7th grade education should really take a shower. Dude stank. read more

Have no change and take cash only. Bunch of scammers with a line out the door on Sunday charging for extra hours with 6 employees in there.

awful customer service. The guy lied to me about the amount of money that was due refused to let go of my vehicle. Then the lady on the phone told me not to be getting upset with her to divert from transferring the phone call to her boss no wonder they lost the Worcester city contract. These people are grimy and scam artist. read more

I made a yelp account just to leave a review for this criminal-run excuse for a business. Horrible, predatory towing practice. These guys prey upon unsuspecting victims who park in open, public lots that do NOT have any parking restriction signs posted. BEWARE if you are a customer of a local establishment in Worcester. These guys will tow your car when you're not looking, drive it less than 10 minutes down the street, and then demand $220 cash. They only accept cash so that there is no paper trail and you cannot dispute this dishonest charge, which should tell you everything you need to know about how they do business. They claim the $220 is a "state-set amount". The Mass.gov website says "Currently, the maximum rate for police-ordered or involuntary towing (from private property) is $132.00 for towing." They tack on $88 of random fees, including an "after-hours" fee when our car was towed at 4:00pm (they are open 24 hours). read more

Fantastic service!!!! Driver showed up in less than 20 mins!!!! Will definitely use them again! Thanks so much!

The city has terminated its five contracts with Pat's Towing, effective Wednesday, Sept. 11, City Manager Mike O'Brien just announced in an email to city councilors. According to O'Brien, a notice of termination was delivered to Metro Motor Sales Inc., which does business as Pat's Service Center, at 27-33 Shrewsbury St. late Wednesday afternoon. The termination requires five business-day notification, meaning it will go into effect next Wednesday. This is Pat's Towing. Still overcharging with fake surcharges. I believe the police and other government entities should investigate their underhanded practices. read more

We came to Worcester from our church to help with the homeless. I parked in the wrong, I get it. I picked up the car within 30 min from it being towed. I asked Pat (or the dispatcher) if they could waive the 35$ daily fee given the circumstances, I would pay the rest sice I was in the wrong. His answer: "I'm not waiving no fee, that's stupid." The employees on the spot were very nice. The dispatcher (Pat?) a rude ... read more

This company makes a living preying on innocent people. Had dinner on Shrewsbury Street and left our car in a lot next the restaurant. Owners of the lot must be getting a kick back from these thieves because there is one no parking sign posted 25 feet in the air facing the exit of the lot. They are intentionally allowing people to park there so that they can be towed. Companies like yours are an embarrassment to our society. Find an honest way to make a living! You are a disgrace. Restaurants like Pepe's Pizza should protect their patrons by reminding them NOT TO PARK THERE. They are well aware that patrons cars get towed out of there on a daily basis and they have done nothing about it. Shame on you too. You have lost a faithful customer. read more

Thieves would be a compliment! Parked for 5 minutes to pick up food Sunday at 6pm only to walk outside and see their truck hooked up to my car. I pleaded with the tow truck operator to just put the car down. Had no idea Sunday evening after hours is an issue to park where I did. They charged me a total of $222 and was stuck in the snow and cold trying to figure out a way to get my car. These guys are crooked as hell and if I can take away 1 potential customer it's worth it! Storage charge for 20 minutes in your yard??? $222 cause you stalk a lot AFTER hours? F U hope thanks for being dinks! read more

Well, usually I don't post shit like this. Seeing how this happened today and how I was treated. I DO NOT recommend Pat's Services Center in Worcester. They illegally towed my truck and when I called to find out why, I was yelled at, told I'm a liar, and told I was full of shit. Both of these scratches go to bare metal. Both where NOT there when I parked. I have witnesses to back up my story of where and when I parked. After several uncalled for phone calls they finally told me I could pick up my truck. Sean and the owner both yelled at me over the phone calling me a piece of shit. My pride and joy now has damage done and no one to hold accountable because Pat's swears up and down I'm full of shit. read more

Zero stars I did a food delivery and the tow truck followed me in watched me park and get out to drop off food I was out of the car for a minute and this man was looking to tow my car for not having tags to be parked there... mind you he watched me the entire time knowing what I was doing and still hoping to tow my vehicle because that's how they get their money I never write reviews for anything but damn they give every tow company a bad name read more

jay provided excellent towing service. Well manner and professional. He arrived on time to tow our vehicle to the autoshop.

This company engages in predatory towing behavior. Even a 1-star review is extremely generous for the type of company they are. Absolutely terrible. read more

They don't even deserve 1 star. I parked in an empty lot (no no-parking signs) to run inside a building quick since there was no street parking available. I went inside at 11:02 and by 11:12, they already had my car towed and back to their lot. Charged me $175 for a "full day storage" and towing fee. Horrible attitudes and completely unprofessional. It's no wonder they lost all their contracts with AAA and the state; it's very predatory behavior. They are known for sitting in their truck and stalking people until they get out of their car for a minute and demanding payment to put their car back on the ground. Avoid them at all costs!! read more

This is a horrible company. I parked in an empty lot after business hours for 2 minutes to pick up take out food on NYE (like you do in a pandemic). Came out to see my car hooked up to the tow. Demanded $108 cash or he'd take my car and it would be even more money. Well, I'm a nurse and have to get into work on New Years Day so I paid the ransom. Happy new year to me. What a bunch of crooks!!! read more

Pat's Service Center - Tow truck - Towing Near Me - Worcester, Massachusetts

Predatory tow service, hides by lots near busy takeout places and rushes up to hook on as soon as you are out of sight if you miss a no parking sign. Worst kind of people. Do not do business with them. read more

Parked in the lot next to A restaurant where it was not clearly marked " restaurant parking after 5" So after finishing a 180.00 late afternoon lunch 6 friends we realized our car was towed , add 175.00 to the tab...drove away from the impound at 5:05. First problem like this in 25 years , we don't park in private lots , Clearly our issue for not asking as we walked into the restaurant , as we were catching an Uber to retrieve the car the restaurant informed us this happens all the time ..and that the lot was patrolled ....if that is the case a simple sign solves the problem Guess what will never happen again , lots of options to spend money ...no business should allow this to happen unless the lot owner is preying on the establishments customers. The restaurant posts this warning on their web site ....however no mention of it on Yelp. Oh by the way I was encouraged to pay cash to the driver; do I see an IRS audit in their future ...yes I do read more

I would have not given any stars if that was an option. I was out enjoying some music when someone came into the venue and said that cars were being towed. I ran out and my car with a visible handicap placard was on the lift. I had to pay $108 cash to get my car taken off the lift. What kind of person tows a car with a handicap placard? Don't use this service center for anything, they have no morals. read more

Pat's towing, 9 casco st. Worcester, towed my vehicle last evening for no real good reason except to make a quick $$$. It didn't take long to hear all about pat's towing from Connecticut to Worcester ma. What a corrupt along with other words I am not saying company. Surprised they're still in operation. read more

Towed my car from the lot of where I rent. Place had a new sticker but I have been renting there for two years, had the last two years' stickers so I'm obviously not bloody parked illegally. Cost $200 cash (sketchy) to retrieve my car. This was like 3 days after the new sticker was implemented btw, absolute wolves. read more

I would give zero stars if that was an option. Predatory towing at its finest. "Pat's" towing rebranded as "Patriot." Parked in a store lot. Ran in. Made a purchase. Ran to a store across the street. Was back in ten minutes to find these guys hooking up the car and demanding $111. When is the city going to do something about them? read more

Parked car for 30 minutes while picking up someone from a nearby bar. The car was parked immediately next the fence, car was towed no more than 20 feet and was charged $185. read more

Well shoot... they already have bad reviews but to top it off... they are racist! Unfortunately my friend was the victim of a HATE CRIME from this place in front of her children. She was refused service due to the color of her skin and called a "black cunt". What a trash place of business! read more

On Jan 1 2023 my car was towed from my residence because my parking permit expired on 12/31/2022. I had the new permit in my vehicle and was putting it on that day. Pats aka Patriots towing towed my vehicle they stock out parking lot numerous times on a daily basis. So they know the cars that have permits.The sign states no parking without permit. It does not indicate expired valid just parking permit which was on my vehicle. On top of that they charge a after hours fee when literally I was there a hour after my vehicle was towed and it was 1:30 in afternoon on a holiday. They have towed several tenants car that have permits. It is so disgusting and such a scam that they are doing this to hard working people and also that live there and pay to live there. My boyfriend even had a conversation with one of the tow truck drivers before this and they exchanged numbers and the tow truck driver asked his to call when he sees a car without a permit. Shame on them .I am not letting this go I will be filling a civil suit complaints to better business bureau. read more

Worst people known to man kind... I got my truck towed while parking at my teammates apartment for 5 minutes!!! Guy requested 185 dollars, and looked like the biggest sum bag. I'll be looking for every little scratch on my truck so I can get my money from those fucking scum bags! Pats towing! FUCK YOU AND WORCESTER read more

These assholes towed my car out the parking lot that didn't even had no tow zone sings. When I got there they treated me like shit and told me to Hit the atm to get money. Worst people ever!!! Don't deal with them! read more

Towed me out of an unmarked spot out of my apartment building for being in a "fire lane" but there are no signs up and people park there all the time... the person working there gave the same story as other people have heard, that "someone" from the building called. Dishonest and disappointing. read more

PAT'S TOWING CROOKS ARE OPERATING AT 5 SHREWSBURY ST, WORCESTER MA. This place had their license to tow taken away and yet just towed my car (in a very shady way) I had to make a business page for their new place "Pat's Service Center" adjacent to Sunoco (same owners) at 5 Shrewsbury St. next to Union Station in Worcester. Reporting to BBB. Not sure how they are legally operating if they were closed down previously. Extremely shady and now I'm out 150$ for parking in a lot right in front of Quinsigamond Community College for an event .. appears to belong to the school in every way and yet apparently (said by "Pats") it belongs to an apartment complex called "The Grid" despite NO SIGNAGE. The guy working tries to act the victim saying he doesn't know a thing and "a resident called" despite literally dozens of free parking spaces. Made me walk downtown Worcester at 10PM as a woman (extremely dangerous!) To pick up the car. CROOKS, YOU ARE REPORTED and I will be following up with the lot situation as well. Seems they might have deals with businesses and be trying to trick people into using their lots just to tow. The guy obviously thought he was messing with someone who would just pay and drop it. REMEMBER KARMA. read more

My friends and I called Pat's Towing and asked many questions, and were only told they were charging $175 and were open 24/7 so we could come get the car anytime. Upon arrival, we called and were told that a driver was 20-30 minutes away. At NO point in the many times that we conversed with them did they say we must wait for someone to come before we could retrieve my car. They forced 3 college aged girls to stand alone in an abandoned parking lot, in 10 degree freezing weather after midnight waiting for the driver to come. The man we spoke to on the phone was sarcastic, rude, and taunted us saying "Didn't you just come from a bar? I'll send the cops there to breathalyze you" and threatened to leave us out in the cold for even longer (I was sober and the DD). When he arrived he informed us, for the FIRST time, that they only accept cash. This man made us walk to the nearest bank which had an ATM and retrieve $175 after never having told us they accept cash only. The bill stated that I was charged for a full day on the property even though my car was there for under an hour total, and was towed less than a mile away ONE MINUTE after we had parked the car. The man refused to discuss the bill and tried to intimidate and belittle us saying he'd kick us off the property and we were "lucky he was letting us take the car". After researching this company I found that the city has terminated their contract with this business in the past and in a 5 yr period more than 300 emergency calls have been made responding to incidents at this company. The way that Pat's Towing on Casco St. runs their business is absolutely disgusting, a terrifying environment, and their employees are rude and crude. I have never been treated so disrespectfully and I understand that towing is a common occurrence but this company does it with the most cold hearted intentions. They are dishonest and lack any and all integrity as a business. read more

horrible service. Was legally parked at a paid meter and as I was standing outside of my car with my 5 year old son, a driver backed up and connected his truck to my car. It was freezing and he gave me a lot of attitude when I asked why I couldn't park where I was. He then proceeded to practically beg for $150 so that he wouldn't have to tow my car. If I hadn't been with my child I would have called the cops but it was too cold and I was trying not to cause a scene. extremely shady company, tow drivers, and the most terrible people I have come across. I wish I had called the cops. They don't even deserve one star! read more

Wanna deal with dishonest, disrespectful, unprofessional, rude and liars? Call PATRIOT service center. I've had terrible experiences with them in the past (used to be patriots). Spent over a thousand dollars on towing and repair on my car just to have the same issue A MONTH later and they were asking for the same amount for a part with a life time warranty. NOW, they just towed my wife's car from a lot, when the spot owner went in to get the permit, and left her out in the cold with 3 children under 10 (including a toddler). The city of Worcester, AAA, the local and state police canceled their contracts with them...why should you do business with them? Just google PATS towing and you'll see why. read more

Thieves and LIARS! They towed our car when there were NO signs saying not to park where we did. The bored kid said the signs get torn down. So are we magically supposed to know there were once signs there? We don't live in the area. We walked the mile in the freezing cold with no coats as they were in the car to pay $155 to get our car! Kid didn't care I was having an asthma attack either! Stay away from these scam artists!!! read more