If you need a tow I suggest going somewhere else. Just got the invoice was utterly shocked. Over…read more500 dollars for a 6 mile tow. I feel like I just went to the hospital without insurance. Two thumbs down

I called AAA for a tow and was immediately contacted by Al. He certainly went above and beyond…read more Checked in with us on his way to our house and once he got our vehicle to the dealership he again checked in and reassured us, it was there safety and the key had been dropped in the required box. He was very personable and made the whole process seamless. He is an asset to have at your business for sure.

I'm honestly so grateful for the amazing service at Main Street Service in Hopkinton! I was shocked…read moreto see any bad reviews because my experience was nothing but great. I had been to so many shops trying to get my steering box replaced and adjusted, and they finally got it right. My truck's running better than it ever has. John, the owner, and his son were both so helpful, honest, and made sure everything I needed was taken care of. Couldn't recommend them more.

Some years ago I struggled to get my car there as it had neither first or second gear... Getting…read morethru the lights at the top of the hill on a green was major luck. Had a friend pick me up, and before I was home John called to tell me my car was ready for pick up... I was imagining major transmission repair... "There was a loose nut." We're used Main Street Service for, OMG, nearly 40 years! The best!

Called on a Friday afternoon about a leaky tire. Johnny answered the phone right away and got me in…read moreimmediately. It was fixed for free within 2 hours. It's so nice to go somewhere you can trust. I will definitely be coming back to Mikes if I need help in the future (and recommending it to my friends!).

When family members drove my car, they complained of the brakes and the front end. Keith called me…read morewith the list of recommended work as well as some urgent repairs, and that the repairs could not be completed within the 3 days that we discussed. This is a matter of safety, my life and that of my passengers. I have trusted the mechanics at Mike's since they opened, and quite honestly won't have anyone else work on my car.

Went there to get a sticker. Was talked into a rejection sticker because my plates were fading…read more Should not have done it. I was told I wouldn't have to pay a second time. Took about 12 weeks to get them back. Go back to A&P for my sticker and they put the sticker on and tell me I have to pay again because I didn't bring them a paper I was never told about. Never told about ! Not to be trusted. Never go back.

We take are cars there for everything! Love the customer service never had a problem with them…read more if your car needs anything else, they will contact you i took my two cars for *check engine *catalytic * oil change and more

They have been around for years. I have had them work on my F150. Great people and great service…read moreat a fair price.

30+ Years. Never any problems at all. Always ,Honest .Pleasant,Professional .Never have I been over…read morecharged

Buying a used car can be stressful. You expect to be taken advantage of. Even with a 30-day…read morewarranty, you expect to be stuck with whatever problems the car might have, because those warranties never cover the thing that goes wrong. And they're used cars, so of course there will be problems. That's just the way it is, right? Not this time. On my way home from buying a Nissan Juke at MetroWest Auto Sales, I hit stop-and-go traffic, and the car stalled. Repeatedly. It had to be put in park in order to restart, so it was scary, being at risk of getting rear-ended. This wasn't the sort of problem that would have caused the car to fail inspection, but it was dangerous, and it needed to be fixed. I figured it was my car now, and my problem. But MetroWest actually sent someone to my house, over an hour away, to pick up the car. They tried SO HARD to fix the problem. Two mechanics failed, so they took it to $$$ Nissan. I cannot imagine how much money they spent trying to diagnose and fix that darn car. I know they lost money. Lots of money. When Nissan couldn't fix it, they offered me a choice - a full refund (including registration/title fees), or I could put the purchase price toward another car. I wanted a small AWD/4WD vehicle, so I bought a sporty little Mazda CX 3. MetroWest took care of registration and all fees, even insisted on refunding the Pay-by-plate fees incurred during test drives. The Mazda had a minor issue with the windshield washer, and I simultaneously had a family emergency in Florida. So when I took the car back to get the washer fixed, they DROVE ME TO THE AIRPORT and stored the car until I got back. I cannot say enough about the fantastic people behind MetroWest Auto Sales. You can shop here with complete confidence. If the car has an existing problem, they will absolutely have your back.

Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

I've been bringing my vehicles here since I had my license and I don't plan on going anywhere else,…read moreever. They've treated me and my cars great and have gone above and beyond in so many situations I can't keep count. They always work with me on my schedule and never try to sell or do anything you don't absolutely need. I don't know if they're the cheapest place in town and I don't care, for the service, friendliness and "we got your back" kind of attitude I will continue to give them my business and recommend them to anyone I know who's looking for a service garage.

A little above and beyond…read more.. I had a to get a few things fixed to my car. After calling around local shops they told me they were booked until next month. I called Guaranty on a whim and they got me in the next day. The customer service was polite and the quotes were very reasonable. They had me out the same day. These are all qualities of a good shop. I noticed today on top of my hassle free experience that they actually greased one of my squeaky doors. Shops like that deserve a shout out. Thanks guys :) I will be going back in the future.

I'd give no stars if I could. My car has been in this shop for two months, my insurance won't cover…read morea rental anymore, I'm stranded without a car, can't get to work, and they won't answer my calls. The owner has effectively stolen my car. And my insurance has already cut the check so now I have to sue for it back. I think the guy working the shop, Tommy, has a substance issue and has spent the check. I took another car in for a small issue and he basically kidnapped me to a bar - I was alone and afraid to say no to his insistence and put myself in any danger. This guy has serious issues. Do not take your car here and do not go to the shop alone if you're a woman.

I just moved to town and, unfortunately, got into a fender bender on my way home on my first day of…read morework. I don't know much about the area, but I ended up taking my vehicle here in a panic, after getting an estimate elsewhere, and after failing to pass state inspection because of the car's smashed front bumper. Everyone at WFM was immediately helpful. I just showed up (in a panic!) and a few folks came out to take a look at the damage to my front bumper/side door/hood/headlight and to talk me through their initial thoughts on repairs. They also cleaned up the bumper a little and made sure the sharp pieces where it had been smashed weren't exposed. They secured my loose headlight so it wouldn't fall off, until I could take it in for repairs. A couple days later, my partner dropped my car and estimate off at WFM while I was at work. When I picked it up 2.5 weeks later, it looked even better than when I first got it. The bumper, hood, door, and headlight were so meticulously repaired and detailed. Not only that, but the folks at Worcester Foreign Motors totally cleaned the outside and inside of my car as well, free of charge. This could not have been an easy task: the car had been a mess after moving all my stuff and two cats up the coast. It looks like a brand new car now. It was stressful to have the accident so soon after moving, but a blessing to find these folks. I highly recommend WFM to anyone, and I will be taking my car back there in the future.