I recently leased a vehicle from Herb Chambers BMW of Sudbury. The experience from start to finish…read morewas excellent and if you're in the market for a new or used BMW I would highly recommend this location. I reached out first through the website as this is the closest dealership in Massachusetts to where I live. They informed me that they didn't have the exact vehicle I was looking for on the lot, but they had another one I was interested in trying out so I came in to drive that one and discuss possible lease options. As I had expected the vehicle I drove that day was not what I wanted, but I sat down with Wilson and he found a vehicle that had everything I was looking for located at the Boston location. He had the vehicle delivered from Boston and 3 days later I came back, drove the other vehicle and we went over all of the lease options. They worked with me and the options provided were considerably better than other lease deals I had seen on equivalent cars from other brands. I have had the vehicle since the beginning of this month and I couldn't be happier with it or the service and support I got from Wilson and BMW of Sudbury. I highly recommend them and will not hesitate to go back when my lease is up and it's time for my next vehicle.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.

This was the easiest auto purchase I've ever made from the minute I walked in the door my service…read moreadvisor Vrezh took care of everything I was actually very pleasantly surprised because my past experiences with buying a car weren't good but the car was amazing! The business manager Dynae did the financing,no pressure and even with less than perfect credit was able to get me financed at a great rate, I highly recommend this dealership I had the best experience there.

I would leave zero stars if possible. The service department is just terrible. We have bought 9…read moreMercedes from the dealership over the past 25+ years and in the past year, the service department is nonexistent. I've called my service representative Lilo 10 times and I'm still not getting a call back. When I ask for a different service representative, I am told I have to speak with him. we even tried calling Mercedes of America and you can't get through to them either.

I just bought a car from Bentley Boston and could not be any more pleased with the experience. The…read moreprocess was extremely easy as my salesman, Mike, took care of everything. We were able to come up with an agreeable numbers and he was super calm easygoing. He went above and beyond, filling the tank, washing the car, going to the DMV, getting the VIN check, and even delivered it to my work on his day off. The showroom is excellent as you can see many unique cars that aren't on the road everyday. The showroom is comfortable with great seating with complimentary popcorn and hot/cold beverages.

Great service, friendly and knowledgeable staff! I first visited Bently Boston and met with…read moreDominic, he was extremely helpful and very knowledgeable. I can't wait to take delivery of my new Bentley.

I thought I would try them out because I'm done with Valvoline…read more They did a great job, accommodated my schedule, and even gave me a free loaner. I am grateful and will be a customer for life.

I had recently changed my license plate to a specialty one, but the car dealer had attached the…read moreback plate with screws requiring neither a Phillips nor straight head attachment. I pulled in & asked if they could switch out the plates for me. There was only one mechanic I could see that day, and he seemed busy, so I offered a token $amount for taking some of his time. He shook his head and waved me off. I wanted to post to let people know (especially German car owners) the great service I received without being a client! *Also called Sudbury Motorworks attached to Sudbury Gas (SG).

Derick has been the person I deal with and he has gone beyond the word helpful! Even though owning…read morethese SUV's, he has made that discomfort seem relatively nonexistent with his professional manner of handling my financial affairs! I love going to this store!

We originally brough our vehicle into service 3-4 weeks ago as the power steering was not working…read more The day before it had malfunctioned during a rainstorm. The technician couldn't diagnose the issue as the power steering started working again. We then did additional repairs to the vehicle (tires, etc.) that cost approximately $5,000. The vehicle ran fine for the next 3-4 weeks until the heavy rainstorm on July 7th at which time the vehicle lost power steering while driving at 70mph on the highway. We contacted service and was able to drive the vehicle to Sudbury on July 9th. The only thing that was wrong with the vehicle at that time it was dropped off was the power steering. The dash illuminated the following message "Ok to drive with caution Power steering assistance reduced" My research online shows that the 2019 Land Rover Velar had experienced a known documented vulnerability. The driving rainstorm waterlogged the internal circuit board of the electric power assistance steering (EPAS) rack. The front sensors and steering rack are both mounted extremely low to the ground. There have been numerous lawsuits, class action suits for certain model years in the UK. I brought this to the tech and they discounted; no video of the damage was sent to us unlike every other prior visit for service. The tech then sent an estimate for 10k to fix stating there was a crack. We asked for video, tech on 7/10 at 2:52pm texted steering gear is crack, video did not send apologies. I asked if the crack possibly got water inside causing the failure, response "that could be the case". Again, asked for video, was told on Saturday at 7:05AM that we could get a video to me on Monday. Was asking the tech if possibly something caused the crack (hitting a pothole, etc.) no reply. I was continued to be directed to JLR North America to see if they could offer any assistance. Great customer service for someone who has been loyal to bringing the vehicle for all service to Land Rover Sudbury, plus the prior vehicle was a Range Rover Sport which I serviced at your establishment. Monday morning heard from Alex in Sales, offered $1,500 for trade-in against a new Velar. At 1:30PM texted service again, still no video showing issue. Reply, tech is out today so I will not be able to get you another video. Advised Alex that we were going to go in another direction and advised service that I would be in to pick up vehicle. Showed up at 5:20pm to pickup vehicle, my service tech was gone for the evening. The tech that helped me called for the car to be pulled up, I asked if I needed to sign any paperwork and was told no you are all set. No explanation of what was done to the vehicle, what was found, etc. The vehicle was not brough up and I had to go down to the back of the lot to pick it up. Remind you the only light on at the dash when this vehicle was dropped off for service was the power stering, Started the vehicle and the following lights came on the dashboard "2 wheel drive only, traction reduced" "Ok to drive with caution stability control not available" "Intelligent emergency braking system not available" "Ok to drive with caution Autonomus Emergency braking not available" "Cruise control deactivated" "Stop Safely Brake System fault detected" "Airbag default light on" "spedomter didn't work" Plenty of pictures if you would like me to send along. Difficult to explain and luckily didn't have an issue getting the vehicle where it had to go. My attempt to get some help with the issue was unsuccessful and very frustrating

I recently had the pleasant experience of leasing a 2021 Maserati Gibli with Herb Chambers. The…read morewhole team treated us wonderfully. Jason our sales professional was courteous and fun to work with. The finance team did a fine job plowing through the process. I would recommend them to anyone looking to lease or purchase an auto. Thanks Rob Flammia Owner/President Integrity Services Inc.

Mason sold me my new Levante. He was extremely professional and so very helpful. I delivered the…read morecar to me at the exact time he said and walked me through all the bells and whistles. I can not recommend Mason and the Herb Chambers Wayland dealership.

Raymond the service Mgr at Herb Chambers is what all Service Managers should be about. I called…read morehis store with problems with our 2022 Alfa Romeo Stelvio. We are big car people and this is our second HC purchase. I told Raymond we cannot drop off our car, and he said he will help me if I drop off the car at his home near which was close to us. This kind of service is unheard of in these days of finding anyone who could do anything right. So with a big smile, he was waiting for me, and drove me back to my home. He even dropped it off at completion directly to my home all washed and spotless clean. Thanks again Herb Chambers of Boston, and especially Service mgr Raymound. Wahhhhoooo

scheduled a recall for our Stelvio. Drove an hour to get…read morehere. Service manager says they can't do it because there's more than half a tank of fuel in the car. Nobody told us that we couldn't have more than half a tank of fuel in the car. "Sorry". His dismissive attitude was that they have told everybody that is the case, they ABSOLUTELY did not tell us that.

I highly recommend going here for a used car especially if you're living off a fixed income, have…read morehad two excellent experiences there that makes buying a car less of a hassle that's fast but not shady . The 1st car I bought here through Peter was a gold Hyundai Elantra 2008, the car was in great condition mileage all around , minimal problems for the 7 years I owned it and only had to put regular maintenance into it like brakes and belts. It would of been longer if it hadn't been rear-ended and not salvageable , nothing to do with Christmas Motors. They help you with a Loan to pay off the car with reasonable monthly payments through Leominster Credit Union . I recently went back to Christmas Motors without even having to make an Appointment and almost bought another Hyundai Elantra 2012 with Dave who was very helpful and understanding with financial situation , kept in contact about updates honest and friendly . Regardless of not having enough money for the car was happy to receive the help and not get pressured when the decision was made to not buy a car I can't pay for , the place is the * furthest thing from a rip-off phoney Car Dealership that only sells cars to benefit their salaries etc and couldn't care less about others financial hardships . As we all know buying a car can be a slow stressful experience and it certainly helps having a group of knowledgeable warm funny understanding people , convenient hours, with a clean waiting area , free coffee , public restrooms and minimal waiting rooms , give it a chance you'll see !

I just had an incredible experience at Christmas Motors. I called Dave up to ask if he would be…read moreinterested in buying my car, and he said that he'd be able to take a look at it today. I had a reasonable price in mind, and brought the car over to Christmas. Within about 15 minutes, I had a check in hand for my full asking price, and had a very nice time working with Dave. I'm not in the market for another car, but when I am, I will definitely come back!

This was my first experience with Jaguar, I historically purchase Lexus or Mercedes. I contacted…read morethe dealership online regarding a certified F Pace SUV, I can tell you up to this point I've been very impressed with Melissa, Lawrence and Manny. Melissa's greeting was so warm and inviting I instantly felt at ease. Lawrence (Sales Manager) introduced himself and set me up with Manny to test drive the car. Manny was beyond knowledgeable and took the time with me to go through everything the car had to offer. When it came to negotiating the price of my trade, I felt they were very fair and reasonable. I haven't decided 100% to purchase the car, however I wouldn't hesitate to buy a car from this dealership based on my experience this far.

The service and treatment at Land Rover Sudbury were appalling…read more First, I called on Friday to book an appointment through their automated AI system. I requested Monday, 7/27/26, but the AI claimed there were no slots available for Monday and offered Saturday, 7/25/26, instead. I booked it. Shortly after, I had to call back because they were sending text confirmations to my father's phone--a number that shouldn't have been on file. When I spoke to a real person, they said, "We only do oil changes on Saturday, so we can't service your car then, but you can come in on Monday." I explained that I had just acquired the Land Rover and it was making a clunking noise when turning, emphasizing that I didn't want to go down a $150-an-hour rabbit hole chasing an intermittent noise for 10 hours. The service writer assured me, "No, I wouldn't charge for something like that. We'll get you a quote on fixing it at no charge." I arrived on time on Monday, only for the service writer to say, "I'll put you in for a standard $259 diagnostic fee." When I reminded him of what I was promised over the phone, he claimed he couldn't diagnose a car for free, but could put me in for a multi-point inspection instead. Long story short, I sat there for four and a half hours. My vehicle was assigned to a technician who had three bays and two other cars to work on, so it sat idle for most of the time I waited. They eventually came back with a $13,000 list of suggested repairs. The technician had also made notes--which were texted to me--that were omitted from the formal quote. The service writer claimed it was a "new system," didn't know how to make those notes appear on the quote, and promised to email them to me. Bizarrely, they had my mother's email on file, even though no one in my family has ever been to this dealership or any other Land Rover location. Unsurprisingly, the email never came. I called the next day, and my service writer answered the phone. I said, "Hello, this is [Name]. I came in yesterday with my Range Rover Autobiography," and he immediately hung up on me. I called back, and someone outside of service claimed he wasn't available (even though he had just picked up the phone) and promised someone else would call me back. No one did. Long story short is that I went in for a clunking noise that they failed to diagnose, and none of their suggested repairs had anything to do with why I brought the vehicle in. They essentially escorted me out, failed to produce a thorough quote, failed to follow up via email as promised, and hung up on me the next day. I am taking my Land Rover to be fixed somewhere else, and I will never have anything positive to say about this location. I've owned Porsches, BMWs, McLarens, and even a Ferrari, and I have never experienced treatment like this from a luxury dealership.

I always bring my car here for service and they always do a fantastic job. My only concern is the…read morereception I get not so friendly. I ask questions and am answered in not so nice tone There's no day have gone and asked for a loaner car and told it's available I love this place for my car service but please customer service matters a lot. The way you approach your customers matters a lot. Other than than they do a fantastic job that's all I can say

HORRIBLE SERVICE. HORRIBLE PEOPLE! DO NOT GO HERE FOR ANYTHING. NOT EVEN GAS…read more The people who work here are mean. Read other reviews, they talk about the same thing. They yell at you and they think they are right. Don't even get gas here. I even spoke to the owner, who didn't care to help at all. The town should revoke their license to operate.