I came all the way to this place because the prices were great. Unfortunately, what you save isn't worth the aggravation and slime that comes with the place. From what I can tell, they try to appeal to people with low or bad credit and take advantage of them with ridiculous interest rates and low trade values. Right from the start, we should have walked away. Between being condescended to by a sales manager and our salesperson - our trade was quoted 30% LOWER than KBB value (do your research on what your car is worth!) - to the initial price discussion which was over $140 a month more than what we ended up agreeing to; the place is just plain scummy business practices. I had an issue after buying the car and, again, the finance guy we spoke to was plain rude and condescending, promised us he'd talk to the manager (which he never did). In fact the manager (who is the owner) never even had the decency to call me back just to talk to me about the issue and explain his point of view. Then they were unable to register and insure my car. My insurance agent (who my family has used for over 50 years) called me to tell me they were concerned because what the dealership was trying to do - register the car without transferring the title - was against normal practice and something insurance companies are audited for. I had to go BACK up there to sign a title because, again, they employ scummy business practices. For the cherry on top we took our car home the day of sale with the promise that it could be fully serviced and detailed if we made an appointment and brought it back. Except that when we brought it back the service guy was rude and implied that we were lying that is was complimentary (what used car dealership doesn't detail their cars??) and that it didn't need any servicing, regardless of the fact that the car's oil change indicator was on. All in all, the guy who owns this seems like the stereotypical used car guy. He cares nothing about the people who spend their hard earned money at his business. I hope someone uses this review to make a better decision than we did about this dealership and takes their money someplace that appreciates the business and treats their customers with some respect. The only good thing I can say is that Cleison, the Finance Manager tried his best to right some of the wrongs that went on but there was only so much he could do when the whole business is a dump. read more

My Name is Elaine. Remember Me Direct Auto Mall?? No? You will after I tell my horrific story that Did In Fact Happen to me at your store. November 2019 I bought a 2016 Ford Transit 350. Beautiful van by the way. What wasn't so beautiful was the scam behind it. The loan goes through and we are sent to the back room of scams, where we are just customers that don't really know what all the numbers are about but trusting that everything is on the up and up. I sign the paper work and go to register the van when the lady at the registry sees a charge with only 3 letter initial beside it. What is this charge? she asks. I don't know, I replied. She calls Direct Auto Mall and gets the answer. It's a extended warranty.$2700.00. What? I have no knowledge of an extended warranty and no paperwork. I was NEVER TOLD I was purchasing an extended warranty. Now my registration is higher. I'm paying interest on my loan for this charge. I call you up Immediately. The guy who wrote up the paper work says he's sorry and that it could take up to 3 months to cancel. Ok well mistakes happen... Right? Well it's February now and I call back but a different person answers, He tells me that he can cancel this in SECONDS and HE DOES, WHILE I'M TALKING TO HIM ON THE PHONE!!!! He sends me confirmation in minutes!! I've been making payments to an insurance company that I don't even know there name! Now hundreds of dollars are lost because, Whoops, You've been insured for months so your NOT going to get a FULL refund. You wasn't expecting a FULL refund... Were You?? Yea, there is nothing we can do for your losses Ms. Sapp. SEE YOU ON YOUR NEXT CAR BUYING!!! HA, HA, HAAAAA!!! (crickets) REAL CUTE DIRECT AUTO MALL!! I told you That I was NOT going to just stop at the BBB!! And word of warning, I'M NOT STOPPING HERE EITHER! That's better relations than you offered me with your sneeky way! YOURS TRULY; ELAINE SAPP read more

I hardly ever write reviews...but I felt the need to because of all of the "not so nice" reviews written here on YELP. I went into Direct Auto Mall with my daughter with no appointment on a busy Friday night. There were 2 cars we were interested in and had seen online all week. When we arrived, we were greeted by many people. Everyone was extremely polite and nice. We began working with Dany and she was awesome. We took both cars out for a test drive, and settled on the first one. We worked everything out, finalized documents with Mariana, and were off. Over the weekend, I looked here on YELP and was astonished with the reviews, and thought, did I do the right thing by my daughter. I felt extremely vulnerable and apprehensive. Then, over the next couple of days, everything fell into place. Dany was a Superstar, as well as everyone we came into contact with. I drove to Direct Auto Mall Wednesday morning and Dany made sure Wenderson there to greet me on Dany's off time. Wenderson was wonderful as well. When I walked in, he knew exactly who I was and immediately helped me to ensure the Jeep would be available and ready for pick up Wednesday night. Even though they sell several cars on a daily basis, I felt as though they took a personal interest to make sure everything was completed in a timely, professional manner. By Wednesday night, my daughter and I were picking up her new Jeep! It's been just over a week, and all is great. My daughter loves her Jeep. I am grateful that everything went so smoothly, and will definitely refer friends and family to Direct Auto Mall. read more

When buying your next vehicle, rarely does one look forward to the experience. I was intimidated with the idea, as this was my first time making a large purchase. I spent a lot of time researching online looking for that perfect vehicle and found it at Direct Auto Mall. I had never heard of this place and was very unsure of what to expect when I drove to Framingham to take a look at the vehicle. Any uneasy feeling that I had was immediately dismissed when I walked in the door. It was busy, there were families, it was lively, and everybody was extremely nice. It was the complete opposite to the stagnant feeling you generally feel at a dealership. Even though I work in sales I was dreading the possibility of speaking to a salesman that really tried to force me into a decision. Gustavo, who came to assist me, was the opposite of this person that I was fearing. He could not have been any more helpful and was extremely knowledgeable about the vehicle and the entire process. He and his team went above and beyond to make sure that I was satisfied with the purchase, including driving all over the place at late hours to accommodate my schedule. I could not be anymore satisfied with my purchase and the overall process of "buying a new car" at Direct Auto Mall. I cannot stress enough how helpful Gus was and how enjoyable he made the entire experience. I would and will refer anybody that needs to purchase a vehicle to visit Direct Auto Mall and ask for Gus, although I am sure that the entire team is as helpful as he was. read more

I had been searching on-line for a Nissan Frontier for about two weeks and narrowed my selection to three dealerships that had what I was looking for. I did my homework by comparing prices, features, mileage, etc. I also checked other listings like Cargurus.com to determine whether the Frontier I was interested in was a good deal. Direct Auto Mall had what I was looking for but i was hesitant at first after reading unfavorable reviews here on Yelp. I was greeted by Robert (Direct Auto Mall salesman) who knew quite a bit about the vehicle. He was friendly, courteous and not pushy. I checked out the vehicle thoroughly and it was in great shape. After negotiating a final price, it was a "Great Deal" by Carguru's valuation - well below the "Instant Value". As far as delivery, I had no issue. Robert promplty returned my calls/texts and had my vehicle ready on the day promised. I'm a happy customer. Some of the reviews posted here lead me to believe that some folks were not sure what they were looking for and did not do their due diligence. Direct Auto Mall is not a fancy dealership with expensive furniture and desks. This translates to low overhead and better pricing on their vehicles. If you're in the market, I strongly recommend you give them a fair shot. read more

I was very skeptical at first after seeing all of the reviews online but I was pleasantly surprised with experience with Direct Auto Mall. We went to the lot to specifically test drive a 2014 Toyota Camry with 14k miles because they had the cheapest price around at 13.7k. After waiting shortly, Lucy met us in the lobby and we took the car out for a test drive. We came back to discuss numbers but didn't negotiate too much since we knew the car was priced fairly. We had them come down just a little bit and settled with total fees, taxes and registration at 15k but the sale was contingent to having the car being looked at by our mechanic. After coordination with Lucy (on her day off) we met her and the car in Marlborough. Our mechanic looked at the car for over an hour and a half and ultimately told us that this was a great car for a great price and that we should buy it. There was a crack in the front bumper but Lucy told us that that would be repaired immediately which is was when we picked it up. I would recommend Direct Auto mall to anyone looking for a car I just suggest you be careful on what car you buy not where you buy it. read more

I wanted a certain SUV so I looked online for 6 weeks. I saw the car on a car search site at Direct Auto Mall, got an appointment and Thiago Lopes met me, showed me the car, and took me out for a drive. This was the first time I had seen this model and drove it. The car was very clean and looked new. I liked the car, it was a very good deal, so I bought it. Everyone at this dealership is professional, very polite and they know their jobs. I paid cash, so the finance guy and I got our part done quickly and pleasantly. He took the time to explain exactly what I was buying and for how much. The salesman, Thiago Lopes, was knowledgable, low key and let the car sell itself. He was very personable and helpful, and when I asked if the car had front floor mats (it didn't) he ordered them for me at no charge. I wasn't expecting that. I highly recommend this dealership. There were no games played, everyone seemed genuinely friendly and I got a great car for a great price. I suggest you give them a good look if you want a good used car. read more

Awful, Horrible, worst, Terrible dealer ever!!! Let's see if this makes you guys not go there. They post on craiglist this is how their business is going. This F people are horrible I read a review just like what happened to me I bought an Acura and comes with NO CARPETS WHAT A JOKE SERIOUSLY NO CARPETS ON A $20,000 car. Who the heck is the owner goodness. They also gave me one key and told me to my face of it's locked up where the money is and it's close already. After two days they told me oh someone will contact you to come and do another key because we don't have it. The car only comes with one key and no mats. What a nightmare someone should also report this awful people to BBB I'm going to put a complaint. I only hope they loose all their business soon. NEVER EVER GOING HERE AGAIN!!! But go if you don't believe the bad reviews you'll end up saying I wish I didn't go there. The good reviews are most likely from people who work there send me a message and you'll see my nightmare is real. Good luck read more

I am so happy to have stumbled upon direct auto mall. Not only are they in a convenient location, but the customer service there is fantastic. I was especially impressed with Angie. I bought my first call from Angie, and after a total loss was able to purchase another vehicle. She is not only one of the most efficient workers they have there, but she's calm and collected and knows exactly what she's doing. If there's anything further that I wanted to know, she had no reservations telling me that she would like to doublecheck and ask her superior. I believe that is the sign of a fantastic sales person. She wasn't afraid to admit she might not know absolutely everything that that she would absolutely get me the correct answer. This girl made me want to buy a second car just for her, or at least a dinner! Way to go Direct Auto Mall for employing someone that went above and beyond for her customer! Angie, your fantastic... Do not forget that!! Angie's boss? Give this woman a raise!! read more

Purchased a Suv after speaking with Ashley and had a very positive experience at Direct Auto. Standard auto negotiation process on price (with manager) so make sure you do your research. Our salesperson and was extremely knowledgeable about the car, was not pushy or overbearing and made us feel comfortable during the buying process. Initially went in deciding between SUV's they understood but still spent time with us discussing. Even thought the dealership was busy and we didn't purchase on our initial trip. Once we finalized on our car choice, Ashley and my sales person went above and beyond to find the color/model we wanted - which wasn't an easy thing to do after the busy Promo weekend. Prior to leaving with the car, my sales person gave use a thorough overview of the features. I recommend Ashley and highly recommend Direct auto mall if your looking for a any pre owned vehicle in a good price. Hoping the post purchase experience is just as good! read more

Gabriel is amazing!!! It was his first day on the sales floor at Direct Auto Mall in Framingham and he mentioned that he was nervous. Lucky for him I already knew what kind of car I wanted to purchase. The direct auto mall online inventory makes it really easy to search cars by price, miles and style. I explained to him what I was looking for and he immediately was on it. He quickly grabbed the keys and we were on the road for a test drive. Gabriel told me that he also loved his tie; which I didn't understand why he told me that at first. I mean it was a nice tie, but he would go onto explain that if I bought the car his beautiful tie would have to be cut. Well a few hours later, it would be. I bought my first car and Gabriel sold his first car. The best part is I got to do the cutting! He was able to work with the figures I gave him and help me work out a deal that was within my budget. read more

I went into Auto Direct on 2/28/15 to look at a car. I was floored by how incredibly busy this dealership was. I was immediately greeted and then introduced to Chris, who would become my salesman. Chris and I sat down and talked about what I was looking for and he quickly had the car ready for a test drive. Chris was knowledgable about the car and not pushy. When done we went in to talk about purchasing and Chris worked closely with financing to work out a reasonable offer. Again, no pressure. Deal done. Everyone was so great to deal with. Mariana the Finance Manager was great. Explained every part of the financing thoroughly. There was quite a bit of going back and forth between banks and such, but they got it done. Chris was really great and had to make a 25 mile trek to my house to have papers signed, three different times. I would recommend Direct Auto in a heartbeat! read more

WORSEEE CUSTOMER SERVICES... first time 80s degree outside NO AC, ALL are FAKE EMPLOYEES and trying to be happy employees saying hello etc JUST THE FIRST DAY!!!!. Next time the IDIOT MARCIO didnt reconize us and what we talk a week ago. THE MF PROMISED ALOT OF BULLSHIT and do not do shit. My husband sign and the only paper that THE MF show him was the one with a car price that we already knew with down payment info and the monthly payments. After we got a copy the paper said different AMOUNT i understand that customers service job include the employees to explain the customer everything and dont hide information and be clear in the deal. Well my husband call and he treated him like shit over the phone saying if you want we can go to court, we just want the down payment BACK. PLEASE.DONT GO THERE FAKE PPLS AFTER YOU SIGN YOU WILL BE FUCK UP read more

Drove out to Framingham to drive a car that I was interested in. Liked the car and was told a salesperson would call me. No call. I checked out cars at different dealerships but kept thinking about the car at Direct Auto Mall. I emailed and called a number of times, no response. Read reviews on this website and got nervous. Finally I did get a call and drove out there again. Drove the car, liked it and purchased it right away. Everything went smoothly. Chris was great as was Wenderson. The best time to go is during the week in the morning when it is not that busy. I think I was not receiving return calls due to the snowstorms. So I will cut them some slack. I think it's a good place if you do your homework, know what you want and are ready to buy. I would recommend Direct Auto Mall and ask for Chris. read more

I just bought a 2015 Suberban from these guys..... Their name doesn't match the customer service they have at this place.....I got my car 21 days ago and they screwed up my paperwork and just picked up my car today. Angie was helpful but their service manager promised us few things which he will fix in the car before I take the delivery but when I picked it up they went back on their word and said we never spoke about this. When you will talk to the sales manager they will tell you we are direct that's why our company name is Direct auto mall. Really....if that's what you call being direct may be you should look it up what it means first being direct. Either way I got my car today after 21 days and I'm great full but I will definitely look for my next car some other place before going to these guys!!!! read more

When I got there, I was looking for a certain car but , once I did the test drive, I realize that It wasn't for me because I didn't like the car. But I had no idea which one I would choose instead. When Nenga the sales person , started asking more what my needs wore , and showing really concern on helping me find my car. And They found the car that had everything or more that I needed, Lol. So , I was very pleased with the deal that we've made. They paid what I was expecting for my old car and also They gave me a low rates so I could afford the monthly payments. I can tell that They worked so hard to please me. They made me feel as a valuable costumer for Them. Very very HAPPY with my car and the way they treated me . Overall , outstanding experience. Also I'd like to Thank Clayson and João. read more

I just had a great experience with the Direct Auto Mall. I deal with the Salesperson Lays knipp who is very professional, responded my texts messages and emails quickly. She was very clear with the answers and really did everything she promised me. I am so satisfied and happy with the deal. Lays did more than I expected. Actually I have to congrats the Direct Auto Mall for the excellent team, every single person that I worked with did a great job and made few impressed with them ( Gregory, Maria and Tiago ) Everything went very smooth. I never felt the pressure like usually I see in others dealers. I recommend the Direct Auto Mall and Lays Knipp to all friends and hope to go back there in the future to buy another vehicle. read more

I have no idea what these reviews are about but this is not the service my wife and I received when we were there. We went to look at a particular car and when we got there we saw so many beautiful cars we decided to compare the one she wanted to the one I wanted (I got my way). We had no pressure, no haggling, no price surprises, was shown a carfax and was totally happy with our service and price. We are very pleased with our new Acura TL AWD and will definitely return in the future. I will also tell my friends about Direct Auto Mall. Chris our salesman and Daniel the General Manager were nothing but professional and very pleasant to work with. Thank You very much for great service. Carlos and Gail Homen Assonet, MA read more

Went to Direct Auto Mall looking for a vehicle, not really sure on what I wanted, Cristian Griep was who helped me out making the choice, being very patient with me, taking me out to test drive two different cars until I actually settled for my new Honda Accord. Yay! Customer service from the sales person and from the crew that took care of me at direct auto mall was outstading! Although I have to admit that waiting 7 days to pick up my car was not very thrilling, but Cristian and the manager explained to me that it was company's procedure to make sure the car was impeccable for me to take delivery. Thank you Cristian for being so professional and helping me with my choice! read more