If I could give their customer service a negative star - I would love to. After working out one day I stopped to buy a pair of running pants & obviously didn't try them on- I just came from he gym. A few days later I was going to wear them but put them on and the tags itched like hell and I cut them off. The pants were too big and when I tried to return a 60.00 pair of pants I couldn't because the tags were cut. The Manger named Sarah was so rude that I will gladly find another fitness store to shop on since customer service was such poor quality. I think if Sarah really is a manager than she needs to be retrained by the corporate office. read more

Okay so Dicks is a huge store, but some departments are really lacking in women's gear. They didn't have women's hiking shoes until a few months ago and they don't carry women's hiking backpacks or sleeping bags. Cycling gear for women is lacking as well. They just aren't as great of a store for women as they are for men, it is really frustrating. I guess they are fine for the casual exerciser but when it comes to gear for female athletes the selection is small. read more

Bought my shoes online and picked up at the store. The shoes were a little tight so i called and Jason put another pair of shoes on hold for me. I came back just before they closed. Very friendly and helpful associates. Definitely coming back. read more

DICK'S Sporting Goods - Night view. - Sports Wear Near Me - Pasadena, California

Drove all the way to the store to find out they don't have any fishing supplies. Also, all around rude service. Get it together DICK'S.

Thanks for being a responsible gun retailer and implementing common sense policies! If our government can't be sensible, business owners can! read more

Had to pick up a pair of shoes for a fitness class so I figured to go to a store that has a lot of options. Not only did they have plenty of options, but the person who helped me was very well versed in sizing and figuring out what shoe would be best for my fitness needs. Customer service could not have been better in my opinion. It was only about 25 minutes for me to get in and get out and leave confident with my purchase. When coming here for shoes, I do recommend this spot as they have a large stock of differing athletic shoes. I also recommend this place for other sporting good equipment! read more

I wanted to give a shout out to Mike who helped me with a complicated exchange/return. He dealt with my problem quick and provided great customer service. read more

After waiting 1/2 an hour for someone to help us with the treadmills, we ended up buying the floor model treadmill, without an additional discount. But right after we purchased it, everyone disappeared. We had to take the treadmill apart ourselves and rolled it right out to the parking lot. If you want a do-it-yourself sporting goods store with awful customer service, the worst of which came from the manager himself, this is your place! I've never had such an awful experience and will not be back to this location or others. read more

The service is very friendly here and the selections are pretty good! It's a huge store and the parking lot is even bigger. They carry many of the major brands and oftentimes have deals. It's one of my go-to sports outlets in the area and I'm glad they're around! read more

Came in for a lightweight jacket and a backpack. Small selection of backpacks which seems odd given the time of year. Jacket selection slim as well, very one note and pricey. Also no floaters on the floor to ask questions/directions. Floor plan a little confusing as well. read more

We were shopping for snow sport gear and they have almost everything you need from head to toe!!! Price is a bit high but you don't want to keep shopping/driving/searching around. This is actually cheaper when you count the time and gas that involved. They also have promotion like 70% off on great clearance items. VERY GOOD DEAL to stock up your next season gear!!! read more

Great customer service at this Dicks. I used to come here all the time for work out gear and especially snowboarding gear back when it was still Chicks. Though some things have changed, still feels like a Chicks to me. The staff is really nice and helpful too. They used to have some specials (ie. buy $300 worth of merchandise and get a $100 gift card to use later on in the year) but those days are gone... maybe because of the economy, but for the most part... I like this place. read more

I cannot think of a better store to shop in !they get you in and out quickly and so pleasantly in this store. they are kind, polite and helpful! this chain is so well run and I love ordering on-line as well because it comes when promised and is very hassle free. good tip-if they carry your team, get sports team merchandise and university gear via Dicks. It is much cheaper and also better quality in most instances. I just ordered a present for someone attending a big university and this jacket is better quality than what I saw at the student store. They do not carry every university but luckily, they had this one. I am not athletic but I love shopping in this store because they are so customer oriented! read more

A friend and I made a trip to look for water bottles. Low and behold, they said that they didn't have the ones we were looking for (steel and BPA free). =/ Other than that, they have a huge selection of fitness gear and sport gear. I'll come back if I ever decide to go snowboarding or surfing. Their staff is also helpful. read more

The store was clean and bright. Despite the fact that the store was almost empty and there were a few upper management employees just chatting, I had to track down an employee for help. Once I did, they were really helpful. They gave me some tips on how to use the up coming coupons with the sales. Parking: Huge Lot but they share it with a crap load of other very popular stores. When it's normal high people traffic time, prepare to hunt for parking. read more

little to no selection of items I came in for a swim suit - if you are not a teeny tot - GOOD LUCK Those of us out there with curves who would like a swim suit to swim in don't shop here! read more

this place sucks. Just like the persons review below, waited on hold for over 10 min and gave up. Go to sport chalet read more

Love going to Dicks, but this review is mostly for their Nike selection lol. Every time I go here I always and I mean always walk out with something Nike. Their selection is just nice and big, and this goes for all the other brands also. I gave four stars because just like what others have said, it's hard to get any type of help around there. It's a huge store, so good luck finding staff members. read more

This morning I was looking for some Lakers' Championship gear on the website and I found the locker room T-Shirt available for in-store pick up in the Pasadena location. The website there was 3-Large and 1-Small available so of course I bought all 4. I was charged and money already got deducted from my bank account and I got an email saying for me to wait for a follow up email as to when it would be ready. 2 hours later, I realized I didn't get the follow up email yet so I went on the Dick's Sporting Goods Website and discussed with a "Live-chat" associate and they told me to wait another hour and go to the store and my order would be ready. Another hour goes by and before I leave I decided to call the Pasadena store just to make sure my order was ready. I spoke with a team member named Josh and asked to check if my order was ready. He asked for my name, put me on hold and then initially said he couldn't find the order. He asked for my name again and then he said "oh yeah, that order was cancelled because those shirts aren't actually in stock. You should have seen that in your email. I say, "I wasn't even notified this was cancelled. Before I get off the phone with you, let me check my bank account again because the money was removed from my account when I made the order earlier." And he goes "trust me, you're money wasn't touched because you need to physically get the items before they charge you." I let him know the money was taken out when I purchased the shirts 4 hours ago. He proceeded to change his story and said "yeah it's like when you use your card in a hotel, they put a hold on it and you get your money back in a few days. Get what I'm saying?" He tried to turn it around like it was so inconvenient for me to question what the hell just happened. I didn't even get the email saying my order was cancelled or if I could be directed to another store. I know I will (hopefully) get my money back at some point but this was such an inconvenience, plus I wanted to surprise my family with some Laker shirts. It would help a lot if the website was updated and NOT tell customers items are in-stock, ready for pick up, same day, when they really aren't. What a headache. Thanks for your great customer service, Josh. read more

Stopped by to pick up a pair of soccer cleats for my daughter. The selection wasn't that great. They were low in stock because of the start of soccer season. We weren't offered any help and the staff was hard to find. Overall, the store is clean and organized. Check out was easy and the cashier was nice. They don't have the lowest price so I don't shop there very often. read more

Worst customer service, horrible selection, disinterested sales people. I was looking for a reasonably priced kayak and though I had found one. It was only available at Dick's Sporting Goods. I had never been there, but I thought I might give it a chance. I called every store within a 50 mile radius to see if they had the kayak in stock. No dice. I was told after holding for 20 minutes that I could come in and special order it. I went to the Pasadena location and after waiting for a salesperson I was advised that they would look and see if they were able to order it. HUH? Why wouldn't they be able to order their own stock? It turns out that they couldn't order it. Then basically they threw up their hands and basically said, "Oh well." Now I don't know about Dick's but most places do not want a customer leaving unhappy. These people could have cared less. I asked if I could order it online. "Yes", they said, "but you have to pay the shipping." "So how much is the shipping on my $158 kayak?" The answer: $190.00!!! I asked for the manger and was told I was speaking to the manager. I simply couldn't believe that guy was the manager. No wonder the store was practically empty with cashiers just shooting the breeze. I asked if there we any comparable kayaks and they didn't seem to know. They just pointed at the kayaks. Isn't it their jobs to now their stock and be knowledgeable about it. They didn't know squat about kayaks. This place is basically for clothes I believe. I got my kayak on Craisglist with paddle and like jacket for less. I went to both Bass Pro Shops and REI the next day. These people knew their stuff from personal experience. I bought deck rigging and a seat Bass Pro Shops and a lot of other stuff at REI. These places are tops. NEVER go to Dicks. read more

I ended up having to buy another pair of shoes from a different dicks location, I spent another 300 dollars with them. I now have a pair of expensive nike golf shoes that sit in my closet because dicks won't help, it's cool. Last year I spent a lot of money with them, new golf bag, shoes (twice) irons, driver, tees, grips, hats etc...combine the bad customer service with their anti second amendment views and I'll never shop here again read more

Don't shop here unless you have a minimum of 40 minutes to spend waiting for assistance or standing in line.... 2 stars because it's close to my house... never been here without waiting in line of 7 people minimum with one checker. Need more staff or faster more efficient service. Shoe clerk brought wrong size which added 10 minutes. read more

This is in connection with an online order, and the fact that I cannot write out a complaint from the website. Let's start off with customer service staff knowledge. **UPS SurePost is a subsidiary of UPS that transports packages to the USPS**. Please explain that to your supervisors. THREE supervisors in a 2.5 hour phone call yesterday did not know what it was. They were trying to locate my nearest SurePost....can employees that are trained supervisors be more ignorant to what their job entails?? They wanted to be helpful, but they couldn't because they didn't know what shipping terminology they were viewing or how to communicate it efficiently. I am grossly disappointed how Dicks Sporting trains their employees. My shipping address was entered wrong, I had to figure out where my package was on my own since supervisors in customer service were clueless. I ended up driving to 3 different USPS locations and wasted about 5 hours of my day. The last post office I drove to said they had the package but it had been sent back to Dicks. I ordered these cleats 3 weeks ago. The sad set back was my son could not practice due to his cleats not arriving on the said date Dicks initially emailed!!! I work in customer service and what I had to endure as a customer with time wasted simply because the staff could not connect the dots of a lost package and why my shipping address was entered incorrectly for more than 2 hours yesterday is unacceptable. I also entirely disagree with the fact that I cannot send a written complaint thru Dicks website. read more

Went in couldn't find anyone to help me did loom at shoes and scanned it with amazon app they're $25 cheaper on amazon thanks dicks for displaying stuff I had no Intention of buying read more

Company culture is a real thing and at Dick's in Pasadena the culture is one of gloom and animosity. The employees there are dismissive when asked questions and act as if helping a customer is trouble. I should mention before you think it, YES I bend over backwards to be nice to retail employees because their job is hard. I get it they have to deal with people all day. That said, the behavior of the Dick's employees is doing a disservice to their company's reputation. Two tangible experiences: In shoes a young man was helping us and frankly showed disinterest, took his time and was generally unhelpful. When asking him product related questions his answer was keenly, "I dunno..." The second was the cashier experience. Terrible terrible terrible. The line moves very slow. OK I can deal with that but our cashier was completely curt with us for no reason. No, she doesn't have to be our friend but some common courtesy would be nice particularly since we were purchasing a lot. She didn't say hello, was discourteous overall and when I asked a question about a product she looked over at her co-worker and said something along the lines of "Oh my God. Evil." Really?! Evil for asking a question and buying products? Interesting note - there is a police officer stationed there now because at one point recently a customer got into a physical altercation with the manager. Given my experience I can understand why and solidly take the customer's side. I guess they are afraid of more customer altercations. I will never go to Dick's sporting goods in Pasadena again. read more

The store's return policy should prevent anyone from even walking into this place. No returns on boxed items if they are opened. No returns on Hydroflask or Yeti stuff if they are even slightly used. Their price matching policy is not really a price match per se as they only match some stores of their choosing. I will not be giving them my business as they will go the way of the other sporting goods stores in he future. Sad but true. read more

This dick's is what youd expect- The thing i thought was actually really weird is that there's only one fitting room in the entire store. And it smelled really weird. I went in to try on some winter gear and it was like old eggs. gnarly. Nothing smells worse than dicks. read more

Just a sub par experience (especially if I put it online) I walked around store 80% of store looking for an employees. Nowhere to be found I had to find everything myself. And simple question of seeing of a device would work. Since batteries seemed out. Took asking three different people to try respond to simple request ... the cashier was very nice that's about all. Greeters at door should be helping customers read more

This place is a hell in customer service. Especially the Hispanic lady name "ROSA" who was cashier today was awfully rude. She never smiled throughout the transaction and threw the merchandise to the counter because we were exchanging merchadise. I was with my 3 kids and they were repeatedly whispering "she is mean she is mean". I often visited the store (first time met "ROSA") to buy my boys' baseball equipment and apparels because it's reliable chain store but the customer service experience from her was worse than the owner of outdoor swap meet. I made a official complain to her spervisor "SARAH" but it seemed like she was friend of "ROSA". I felt that she just wanted me to leave the store. I think the store management and employees are corrupted. The corporate office has to step up and should perform proper training on customer service. Otherwise, they are wasting their money for high rent and damaging their reputation. I have never seen more customers in the store than employees and I now know why. I got the regional manager's email address and the phone number to make official complain and I will update the response from corporate level. read more

I recently purchased a set of the new M2 Taylor Made golf clubs from Dicks in Pasadena. Scott in the pro Shop was awesome. We went through the process of fitting the clubs and he special ordered them for me. He followed up and let me know what was going on each step of the way. I can not say enough good things about the experience in the store and beyond!!! When the clubs arrived there were awful!! (note the 1 star review I gave Taylor made) I have never hit a worse set of irons in my 25 years of playing (mostly Taylor made clubs) golf. Taylor Made did nothing for me. They were condescending and rude. After some negotiation and running it up the chain of command this sporting goods store actually cared enough to make me happy!! I won't go into detail of what they did but lets just say I happily spent more money and was taken care of. They do know customer service. Thank you Dick's Sporting goods, and Thank you to Scott, his store manger, his shift manager and the district manager! You guys are awesome!!!! read more

Great selection but horrible customer service Evidently they are extremely short handed today. The line is ridiculous and for some reason it's not a huge priority to open another register. If you are in a hurry it may not be a good idea. read more

Good selections but.. Worst Customer Service.. ever. The employees seem to be composed of high school drop outs except for a select few who are mediocre at best. Avoid if you can.~ --W read more

I had a great experience at dicks today ! I had all my questions answered by an employee named Trent . He works in the baseball section helped me pick out all the equipment I needed . I suggest going to Trent or to the dicks store . read more

Ok guys... just a heads up. If you NEED to return or exchange your items. Don't come here. The manager ( Felicia ) has no idea what she is doing. She seems like a nice lady, but the way she bosses around her employees. Damn, I wouldn't take shit from a person that doesn't know how to override a system. What's the point in becoming a manager? Poor customer service from her. Again, no idea what she's doing. Bernardo is a customer service rep., he's cool very helpful. If you need to make a return or exchange again, go to another dicks. read more

I go here because it's one of the few places that I can get my racquet restrung. For a decent price. However, I was unable to leave my racquet because they already had five racquets in the queue. This was after filling out paperwork. They suggested that I go to Glendale despite my willingness to leave it for an extended time. Waste of my time guys. Offer the service or don't. read more

Service was fast. I called in about 2 youth medium Dodger jerseys and someone reserved it quick. I wasn't on hold long before I was told it was ready to be picked up at the cashiers. read more

The kids working in here are not very helpful at all. My son needed football gear and we sat around for 15 min waiting for help. Meh, no thanks, i guess just go to Big5? Whatever! read more

I am a tactile guy who prefers to shop in stores as opposed to online. It was very disappointing that not only did that not carry female lacrosse gear their men's lacrosse gear was much more expensive than Amazon. They also had a poor selection of cleats for girls. I will only go here in case of emergencies in the future. read more

This store never has size inventory and trying to get sales help is close to impossible, even during non-peak hours. You will be better off ordering online. read more