Rack Attack - Pasadena

Went to go buy hiking shoes, Julie was very attentive and knowledgeable with giving me a…read morerecommendation fit for my needs.

Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

Scout Shop

(9 reviews)

While we definitely prefer the esthetics of their old location over this new, plain storefront, the…read morestaff is always very helpful. Some are more knowledgeable than others, but we usually know exactly what we are looking for anyway. They have most everything you need in stock, but if they don't, they are usually able to order it.

Nice shop. You can get all of your scouting and scout uniforms here. They can guide you and have…read moreeverything available for your scout.!

DICK'S Sporting Goods

2.7

(285 reviews)

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

Ski and Snowboard Outlet

3.9

(170 reviews)

Definitely recommend this place! Never met more friendly and helpful staff. Everyone was extremely…read morepatient with us and answered all our questions. They even offered so much advice knowing we were just getting started with this hobby. Nico gave us about 2 hours of undivided attention in helping us find the equipment and really took the time to make sure everything was perfect for us including the comfort, design, and value of the equipment. My boyfriend and I both left the store with our own new pair of fitted boots, fully set up skis, poles, helmets, and a bunch of helpful tips. We could definitely tell that he loves what he does and puts a lot of care into his work. Apparently he's experienced in both skiing and snowboarding, so it truly felt like he knew what he was talking about. We'll definitely come back in the future for some more equipment and apparel if we're ever looking for more snow gear.

Called to get my bindings installed onto snowboard and they were able to help me right away. $20 to…read moreget them installed and was done within 10 minutes. Friendly and fast service. Would come back again. Tons of parking as well

Big 5 Sporting Goods

3.2

(97 reviews)

The lady that works here did it again. She charged me twice for an item this time snow…read moregloves.Gloves. Last time it was socks. I always feel off about her and this extra charges are no longer coincidental. Never going back to this store again.

It was so busy it was about 720 and this young man named Richard. He said it was so busy that he…read morewas gonna try to help me the best you can and sure he went out of his way to go bring the shoes that I needed. I waited for him patiently and I found me a pair of shoes for my birthday tomorrow. Thank you Richard good job.

Runabout

5.0

(1 review)

High quality artisan goods with serious style! Mike is a great guy and this place is worth the…read morevisit. Nice shop and goods.

From the owner: Purveyor of American made adventure goods.read more

A Snail's Pace

4.6

(160 reviews)

If you're in need of new shoes for walking/training/everyday, come here. It was very insightful and…read morevery easy to figure out what you want with their help. They're patient and knowledgeable, going so far as to explain differences between insoles and what kind of support they give to my own foot shape and how it affects it. They also carry wide and double wide for peeps like me who struggle finding things that fit due to the wide and tall profile of my foot. The Saucony shoes I was offered are the first that have fit me so well, I didn't even have to break them in.

This is the best place to go when you're looking for new running shoes or are just getting started…read morein running. Their free scan to analyze your feet was so cool and so in depth -- it shows your feet and gave all kinds of measurements from your size, arch height, heal depth, and more. While I got my feet scanned, the worker, Talia, was so knowledgeable and took her time in explaining to me and my friends information on our feet based on the scans. Talia was so sweet and when all of us (there were 3 of us in total) asked for shoe recommendations she took out three shoes for each of us based on what she thought would be good for us! She listened to our needs and what we liked and didn't like based on the shoes we tried on and then gave more recommendations based on what we said. This place is so cool, there was no pressure to buy anything either which I appreciate and we were to try out everything we wanted to. While the prices were high, you can really feel the quality of everything from the shoes to the socks. I ended up buying 2 pairs of socks after speaking to Talia about my issue when I run. I highly recommend this place!

Velo Pasadena

4.4

(210 reviews)

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

The best shop in town by a mile, many many miles. I ride quite often whether in the mountain or on…read morethe road, I only trust velo when it comes to servicing my bikes. The knowledge is unsurpassed. Attention to detail unmatched. You have fun and dirty it up, take it to velo they clean it up.

Play it Again Sports - Sporting Goods

4.4

(182 reviews)

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

Great place! Customer service is very knowledgeable. Would come again. Helpful place. Great…read moreselection of items

Unchained Bicycle Garage

(50 reviews)

I needed a bike assembly, and Unchained Bicycle Garage offered the best price. They also responded…read moreto my quote request fast and had no gimmicks. They came to my house to pick up my bike in the morning and returned in the afternoon. The price is reasonable, and the bike was assembled professionally.

Great place. It's such a specialized spot with skillful guys. Freddie is extremely honest. I asked…read moreabout the condition of my bike and the gear I had, and he didn't push any major service. Gave me an honest assessment. I like that they are a spot that specializes in repairs etc and because they don't have a retail part, they really aren't incentivized to try and sell you bikes etc. Just a very honest shop that wants you to be safe out on the road. Highly recommend.

Precision Wheel Repair

(95 reviews)

My chrome wheels have erosion inside causing air leaks , and my tire shop no longer fix this…read more Arthur answered my call and was able to take me in within the hour. He is very helpful and understanding. Things were tough after Eaton Fire and he is one of few that truly cared to help out. I was going to only fix the most problematic wheel but he offered to help with wheel with the minor issue as well. His dad Grisha is as amazing, besides cleaning the erosion so my tire won't leak, his workmanship to fix a bent was superb. Highly Recommend!! Precision , high quality, fair price and a business with a heart , i can't ask for more. This is the exact reason why we need to support local business !!

Pros: + They responded quickly to my quote request, even…read moreafter hours. + Technicians were knowledgeable and had my bent wheel fixed in less than an hour, it looks brand new. + Reasonable prices especially for the fast service, and the repair cost around 1/10 of the cost of a new wheel. I would use them again. Cons: - Their store doesn't have the clearest signage but when you enter the line of mechanic businesses at this address they are the first bay on the right.

Gabriel's Automotive

(428 reviews)

I ended up having a sudden repair I needed for my alternator and found this shop right next to my…read moreoffice. Called in the morning, took it in at lunch, and they were done by day's end. Fast, efficient, very transparent and fair pricing and awesome service. I will be back?

I contacted the business through Yelp, got a quote and booked an appointment. Got there and was…read moretold that I might need to replace my rotors as well and was quoted $75 for each. I was fine with it and then had the service done. I paid and left. When I got home, I looked over the bill and saw that it was higher than what was quoted through Yelp for the pads. I contacted the owner and he said that he gave me a verbal quote and then said he gave me better pads( which is not reflected on the invoice or told to me prior to the work was done) and then went back to he gave me a verbal quote for the difference in price. The verbal quote he told me he gave was not even the price he charged me. Overall the service was good and quick. The quoting and charging was my issue. I will take ownership that I didn't inspect the final invoice before paying but I still think that the business owner should have honored his original quote and if an upgraded part was used and was billed (according to the owner) then should be approved beforehand.

Doc's Garage

(53 reviews)

Doc's Garage provides expert work and expertise for your Hot Rod project. Their troubleshooting…read moredisplays many years of experience. If your Rod is down this is the place to get it road worthy again. I upgraded my El Camino's dash to a Dakota Digital, had them complete the Aircon system and many other things - engine suspension and electrical systems. Now they all are working. A ton of work performed to satisfaction and Jason and Samantha are running the whole show, very well I might add. Thanks for everything and the 10% DISCOUNT

Amazing!! Jason and his team brought my '58 Cadillac back from the dead. Meticulous work. Attention…read moreto detail. You'd be hard pushed to find a more meticulous Cadillac specialist than Jason. Couldn't be happier.

Lextech

4.7

(359 reviews)

Brought my IS300 to Lextech for a timing belt package, and Paul did a fantastic job. The service…read morewas smooth, professional, and completed right on time using quality factory parts. Highly recommend Paul and the Lextech team for any Lexus service!

Paul and the crew are experts at their craft. The knowledge they have of Lexus and Toyota is second…read moreto none. Very happy to have found them.

Car Pros Kia Glendale

3.6

(2.5k reviews)

From the moment I walked through the doors, I was treated with such kindness and professionalism…read morethat I knew I was in good hands. The reception area was welcoming, organized, and made the entire experience feel effortless. It's rare these days to find a business where you're greeted with genuine warmth, but that's exactly what I experienced here. I especially wanted to recognize Emma at the front reception. She was incredibly friendly, patient, and attentive, making sure every question was answered and every detail was taken care of with a smile. She has such a calm, welcoming presence that immediately puts you at ease, and it's clear she truly cares about the customers. The entire staff was courteous, the atmosphere was positive, and everything ran so smoothly from start to finish. This was, without question, one of the best customer service experiences I've had in a very long time. Car Pros Kia Glendale has earned a lifelong customer, and I wouldn't hesitate to recommend them to friends and family. Thank you to everyone for making what could have been a stressful visit such a pleasant one!

The service department at Car Pros Kia Glendale exceeded my expectations. Scheduling was easy, the…read morestaff was welcoming, and they communicated with me throughout the entire process. I appreciated how transparent they were about the work being done, and my vehicle was ready when promised. I'll definitely be coming back for future service.

World Famous 4x4

(514 reviews)

I went to World Famous 4x4 to have Rock Slide Engineering step sliders installed on my Jeep because…read moremy wife was complaining she couldn't get in and out easily. (Wait until i move up to 40s!!!) I'm glad I called these guys. They helped me choose the right sliders, I ordered them, brought them in, and the installation was fantastic. Everyone was super nice, and we spent some time talking about future upgrades for the Jeep. They gave me some great recommendations, and I'll definitely be back soon. Big fan of World Famous 4x4!

"World famous?" The name alone should have been a red flag for the sheer ego running this place…read more I was looking to have some extensive work done on my '99 4Runner Limited. Anyone who builds off-road vehicles knows that finding the right shop is a niche and personal choice--you want a team you can trust with your rig. I had originally received a quote from a shop in San Diego, but when I realized there was a shop right here in my own backyard in Burbank, I wanted to try and keep my business local. I reached out and sent them the itemized list of work from the previous shop to see what they could do. What followed was some of the most unprofessional behavior I've ever experienced. The guy who called me back came out swinging, practically yelling at me over the phone. He was incredibly defensive, snapping, "Just so you know, we are $275 an hour for labor, and I see you cut this invoice out from someone else's estimate. We are more expensive than them." He sounded deeply insecure and visibly furious that a customer would dare to shop around for the best fit. He later left a voicemail asking me to call back. When I did, a different guy answered the phone and spoke to me like I was a debt collector harassing him. When I answered his question about who I was looking for and our previous conversation, he rudely interrupted me mid-sentence, blurting out, "OKAY, WELL I HAVE ANOTHER CALL SO..." and literally just trailed off into silence. I just hung up. Why would I ever let people who treat human beings this way get anywhere near my vehicle? How does a business survive operating like this? I had a $12,000 job ready to go for tire replacements, a suspension overhaul, front bumper replacement, roof rack and heavy maintenance work. Instead of securing a massive project, these clowns let their egos and hostile communication skills ruin the transaction. Out of principle, take your hard-earned money and your rig somewhere else. Go to a shop where people actually practice basic kindness, respect, and professional communication. The way this entire crew came across was like a bunch of snakes. Save yourself the headache and go to another off-road establishment. And know that this place charges an hourly labor rate of $275 an hour.

DTM Auto Salon

4.9

(199 reviews)

I recently brought my BMW in for some routine maintenance and a few repairs, and I couldn't be more…read moreimpressed with the experience. From the moment I walked in, the team was friendly, professional, and genuinely knowledgeable. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or confused. What really stood out was how fair and transparent their pricing was. I had received quotes from a few other shops that were significantly higher -- but here, I got top-notch service without breaking the bank. The repairs were done efficiently, and my car drives better than ever. This shop goes above and beyond, and I highly recommend them to any BMW owner looking for quality work at a great price. I'll definitely be returning for all future service needs!

I am really thankful for the guys at DTM who did an excellent job fixing my Mini Cooper! They have…read morereasonable prices and they are very knowledgeable and honest. I highly recommend them for any BMW or Mini Cooper repairs! :D

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Miguel P.

0

10

1

21 days ago

I had a great experience at Rack Attack Pasadena and wanted to give a shoutout to the team for their excellent service. The staff member & Victor who helped me was knowledgeable, patient, and genuinely focused on making sure I got exactly what I needed. They took the time to answer all my questions and explained everything clearly, which made the whole process smooth and stress-free. It's not often you come across customer service that feels this honest and helpful. You can tell they really care about their customers and take pride in their work. I highly recommend Rack Attack Pasadena if you're looking for quality products and top-notch service! read more

Manny T.

0

1

0

5 years ago

The whole team at Rack Attack is amazing. Their customer service is second to none. They first got me sorted with a thru axel adapter a year back when I got a new bike and this gave my bike rack a new lease on life. Then when I broke the key off in the lock they sorted that out was well. They also know their products inside and out. I would go nowhere else for anything car carry related. read more

Beth D.

0

6

0

4 years ago

Horrible, go somewhere else. They gauge you so much to install. $200! They quote you 1 price then $150 which is ridiculously expensive then if you don't buy from their store charge another $50 on top of that. Instead went to Rei and they did that in 30 min. at a fraction of the cost. Forget this price gauging company. I will never ever go to them! read more

Christina N.

1

4

2

6 years ago

This company and staff are the best ever! They have helped me with my bike rack purchase and will be where I go for my car racks and cargo carrier. The staff is very professional, knowledge and do not pressure but inform. read more

Ashley P.

62

35

2

6 years ago

It was a professional and friendly place. My husband and I are so happy with our installation.

Philip H.

0

1

0

6 years ago

Great service; great attitude; enjoyable to work with

Rack Attack - Pasadena - bikes - Updated August 2026

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I walked in ready to purchase an e-bike. One guy was on the phone so i didn't want to interrupt, I…read morejust looked around at the bikes. I then noticed another guy working on a bike at the corner of my eye. Never got acknowledged. Guy 1 finished the call and talked to guy 2 for amounts or 2 and then just started up another call instead of talking to me. I was there. Ready to buy. I was done looking at the bikes so I stood there waiting g for him to finish his next call. I got tired of waiting. I'm going to buy from a store with better customer service for a customer in the store.

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Villain Custom Cycles

4.2

(39 reviews)

Picked up a nail and rode the flat down Colorado ti the first shop I found. Yamaha said they won't…read moretouch Harley's and Villains was a block or two away. Pulled up to find Gromet schooling an ol timer and Neil wrapping up on a bike. Both acknowledged me quickly despite being deep in their own current affair and shortly after backing the bike Neil was working on he had mine pulled into his station. Met Jose, excuse me, Pepe who was blast to chat with. From AC, to Springer front ends, clutch baskets, and mods. It was a good time spent at Villains waiting for my inner tube to get swapped. Cool cats and some nice looking bikes they working on too. I can see why they been in business over 20 years. Fair prices too. Glad Yamaha turned me away that's for sure.

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Play it Again Sports - Sporting Goods

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First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

Great place! Customer service is very knowledgeable. Would come again. Helpful place. Great…read moreselection of items

Open Trails Ebikes

4.9

(77 reviews)

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Steady Garage

3.8

(18 reviews)

Very friendly great service the only place to get your mini parts. Check this place out. It's got a…read morelot of unique parts available for your bike. Great service!

Had a little mishap within the shipping process and the owner made sure to go out of his way to…read moremake sure I was taken care of. Highly recommend and will continue to purchase through steady garage

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