Very friendly prompt service. Fair pricing with very knowledgeable staff. Marcus helped me with my very old bike and he gave me a fair assessment and then when he realized it needed one additional thing he called and texted me before moving forward with the work to make sure I was OK with the additional cost. I would definitely bring my bike back here or recommend this place to anyone read more

I recently needed a new bracket for my Bontrager light because the last one broke, so I reached out to Pasadena Cyclery. I had a great conversation with Marcus over the phone, who was very helpful. When I arrived at the shop, I was thrilled to find they had the exact part I needed. Marcus went above and beyond to assist me in selecting the perfect bracket. I truly appreciate the excellent service I received. If you're looking for a bike shop that offers outstanding customer service and a friendly atmosphere, I highly recommend Pasadena Cyclery! read more

Pasadena Cyclery - Bikes Near Me - Pasadena, California

To Brompton owners: when they can't fix an issue, they blame the customer and respond with an extremely rude attitude. They call themselves Brompton experts, but they couldn't fix my bike. Instead, they blamed me and kept saying I should've bought the bike from them even though I purchased it from the official Brompton website. I ended up going to a different Brompton store, where it was fixed without any issues under warranty. I recommend not going to this place or purchasing a Brompton from them. read more

Been going here for years and always excellent service. Just brought my bike in for a service and a sram T90 upgrade. Bike runs like brand new. These guys are always deliver. read more

A+++++ customer service. Drove all around montrose and pasadena looking for an easy fixture. The parts department found the part needed for $5 saved me $15. read more

Pasadena Cyclery - Missing bolt and missing washers sold me one for $5 saved me $15 - Bikes Near Me - Pasadena, California

I recently started shopping for a new bike that I planned to use as my daily driver. I had a list of requirements but hadn't decided on a specific model, so I stopped in to a couple shops to see what was available. Ended up buying my bike from Pasadena Cyclery because it was the first shop I found where people LISTENED and worked to find the bike I was looking for, instead of trying to sell me something that wouldn't work for my needs. Therese had me test-ride a few bikes, helped me decide on the best fit, special-ordered it from Trek, and they had it ready for pickup in about 10 days. I LOVE my new bike and rode it over 400 miles last month. The service techs here are also excellent, and I'm already thinking about my n+1. Thanks! read more

Pasadena Cyclery - Thanks for helping me get my new bike! - Bikes Near Me - Pasadena, California

When in to get information about type of bicycle to get I will say representative very knowledgeable and very friendly. Gave me great advice and told me what would work for me as a new rider. They had great selection of bicycle and value. Great customer service and great price definitely recommend. read more

A shout out to the most efficient professional on getting my Brompton repaired, Therese Tran. It's well worth the train ride from Ocean Beach, San Diego because Therese and your shop team is the best! read more

I've recently started going to Pasadena Cyclery for my bike needs and they've been great! They know their stuff and it's a low pressure sales environment. I also really appreciate the beginner's workshops they put on the first Saturday of every month. They go over basic topics like how to fix a flat tire, which has been great for a novice like me. I also recently got a tune up with them and Brian was very communicative and informative which put me at ease. I bought my bike from another bike shop in Pasadena and am kicking myself for not going here first. The other shop created that pretentious bike shop environment that I was always intimidated by so Pasadena Cyclery was a revelation! I highly recommend bringing your business to Pasadena Cyclery. A great shop with really nice and approachable staff! read more

had such an awesome experience with Daniel who got our baby's stroller uo and running again when a thorn took one of her tires down. such an incredible place and an incredible dude. 10/10 would recommend not just for bikes!! read more

Huge thanks to Daniel for getting me and my Brompton back on the road! he is a great dude and made it easy to trust this shop with my bike now and in the future read more

My son's bikes tires were not pumping air properly. Rather than going to Dicks Sporting Goods, I wanted to give a local business my business. I called in advance and let them know the issue. They told me they could take care of the problem right away. They told me exactly what was wrong with it and how much the cost was going to be. I dropped it off and within a couple hours it was already ready to be picked up! I highly recommend this place! If you're into specialty bikes or regular bikes, this place is for you! read more

I came in with a little to no knowledge about Bikes. Most people at most shops make me feel stupid or just try to sell me something, but Eddie was sincerely helpful in supporting my quest to find the right bike for my budget. I understand so much more now and he answered questions that I've had for a long time and I didn't even have to buy anything. I will be returning for all my Bike needs. read more

ZERO stars. I used this shop since 2016. But all mechanic staff who I met had changed and LEFT. NEVE BACK THIS SHP. 2stories... (1-2months ago) I needed to fix my front flat tire. AFTER fixed my tire, (Paid service charge) I said to mechanic person " I was wondering My saddle is a bit loosely (a bit moving.. ) could you Tighten... !?! IMMEDIATELY another mechanic person said to me, "If you want to tighten, WE CHARGE YOU $10." I was disappointed and surprised his behavior! Customer service thoughts... Then (2-yesterday) I got flat tire Lear tire this time. I was PCC, then I pushed my bike to this shop SMOOTHLY! Moving tire very smooth and NEVER had FELT sticking by break pad BEFORE fixed my Lear tire. After fixed my Lear tire, went throw to the front door... I HAVE FELT something WRONG!!! TOO STuCK!!! LEAR TIRE. I CANNOT MOVE to FOWARD and BACK!!!! Super surprised it to me! Because Before fixed my Lear tire, I never ever felt something stuck!!! I told the mechanic person who fixed my tire. He said that because your wheel is broken, spoke is broken. THT 's it! He said "bring the bike tomorrow, I will check it!" I brought today! I pushed my bike again. HE SAID " because Wheel is broken" HE DOES NOT CHECK MY BIKE ANYTHING even he said bring my bike to the shop. I asked the staff to adjust the brake pads, but they couldn't do it. Yesterday, He TRIED to SELL TIRE to me. Hello.... Before FIXED the tire, I was so happy bike rider, my bike run smoothly! * Loose saddle is dangerous to ride,but you should PAY $10 for service! * Fixed FLAT tire, Please double check your BIKE condition, because they the mechanic person put your bike parts ROUGHLY! and try to SELL some to you. They ignore that. "Driving on tires with brakes is dangerous" They Destroy my bike.... I could rode it before, now I push my bike. I heard NOISE from my bike NOW!!! I am super disappointed and sad this experience, NO MORE. I have never ever wrote such a negative review before... Sad. read more

Pasadena Cyclery has become my go to place for my emtb, one thing I will emphasize is that I have never met such awesome people! Coming here, it seems everyone is inherently born to be a customer oriented person, as someone who works as a CS director, they get top marks in my book! The first time I went here was to buy fresh new tires for my Giant emtb, upgrading from the stock Maxxis Rekkon that came with the bike, I really appreciated the professional suggestion (not pushing for sales) for the tire that they feel would work for my bike and for the rides I normally do with it (mostly downhill) so I purchased the Maxxis Aggressor and The Maxxis Minion DHR. I absolutely love those tires and having such great fun riding them at Skypark. After so many rides, ebikes / mtb's like your car needs maintenance, so I brought it to Pasadena Cyclery to have my ride serviced, I opted for the level 2 service which they did such a phenom job cleaning and taking care of the necessities that needs attention (break pads for sure - components/parts are paid separately) I have to say - I was impressed! my chains, derailleurs, shocks and etc - they look like new! not to mention the bike looked squeaky clean! I am really really impressed! granted it is a little pricey but if you are thinking of the longevity of your bike, maintenance is something you should never ignore and set aside. Overall, I really like PC and they definitely have a long term customer here ;) read more

Pasadena Cyclery - Good job on the maintenance - Bikes Near Me - Pasadena, California

I walked in without notice to have my neglected bicycle checked out and I was very happy with their friendly service. They filled up my tires with air and lubed my chain without charging me on a non-busy day. They didn't try to upsell me and were completely honest about my needs. I noticed they have a good selection of bicycles considering the small shop and they had all types of bicycles of different value and various brands. They offer multiple types of service at a good value. Definitely worth returning here for good service at a great price. read more

Great bike selection and pricing! The service was top notch with the bike getting built quickly and friendly service! We've bought three of the Trek Marlin series bikes at a discounted price! read more

I just want to update my review about this. I got the call from the manager and he helped to fix the scratch but it is difficult to do so. At last he gave me 110 for the discount. I understand it is difficult to maintain the business in the pandemic so I raised the stars. 只能说同学们如果在这家店买车一定要前前后后里里外外仔细检查，不然如果和我一样大意了，后续其实真的挺麻烦的 read more

Pasadena Cyclery - Bicycle - Bikes Near Me - Pasadena, California

I took my bike on Friday 17th for a rear break problem and picked up on Saturday 18th and guess what I got worse than it was I went for a ride the next day when I was going down hill I almost kill my self read more

Pasadena Cyclery - Bikes Near Me - Pasadena, California

Months after leaving this review about my very true and strange experience here, I get harassing phone calls from Pasadena Cyclery (4 calls in a row, no voicemail). Then they leave a snarky reply to my review. If my first review was too long to read here you go: 1) You charged an extra fee without telling me and then lied about it stating it was mandated by the health department. 2) My tire exploded in your store after replacing the tube and damaged my tire. Instead of taking some sort of responsibility for it, you passed the blame onto me stating the tire was already damaged. Even after I suggested we split the cost of a new tire. You lied and passed all the blame to me. This is bad customer service and instead of reaching out apologetically, you harass call and leave a snarky reply. Probably not a good way to handle a rotten situation. read more

Pasadena Cyclery - $10 "sanitize bike" fee for the tire I brought in. Shameless. - Bikes Near Me - Pasadena, California

Super busy place but practicing good social distancing, limiting customers inside, and providing customers with hand sanitizer and gloves before entry. Our wait time was roughly 20 mins but it depends on the day. We were hesitant to come here since previously my husband said another salesperson brushed him off. However, our salesperson Devon was super helpful and tried his best to give us his attention given the chaotic situation. They had 2 bikes in my size (small) and I got to test ride outside. You will need your drivers license and CC to test ride. Although we didn't purchase, they were very helpful and friendly. I would highly recommend this store. read more

I came to test out a bike they had in stock for fitment. The guys working were friendly and gave me some good info on some bike comparisons. They have a good selection of bikes and more knowledgeable then most of the local bike shops. read more

Came here to get a small repair done on my bike. The repair should have only cost $30, but once we arrived to pick up the bike we were told that it would be an additional $20 due to "internal routing". When we dropped off the bike, the person assisting us (Josh) knew that the work would need to be completed and routed internally. He even mentioned that it may take long than an hour, but conveniently failed to mention the additional charge. The receipt even specifically lists to call if there are additional charges that are going to be added. read more

Good solid bike store with excellent service and repairs Hav nt boght a bike here but lots of choices it seems read more

Went in on a Sunday afternoon to get some simple maintenance done on my bikes. Markus took me at the service counter and answered a few questions, looked up my past service records, and talked me through what he thought my bikes needed. An hour later I got called back to pick up a bike I just needed some sealant in, and got there and both were ready for pickup. (The other just needed a derailleur service). Granted the work was pretty minimal, they took care of me at a reasonable rate and were super friendly through the whole thing. This is now my preferred local bike shop. read more

Came in to buy a bike for wife and myself. Sanderine was extremely helpful. She was patient with all my questions... helped me out tremendously and gave great recommendations. I purchased 2 bikes that day and very very happy with quality of service and help. I will definitely be coming back with all my cycling needs to Pasadena cyclery read more

Pasadena Cyclery - 2020 Trek Roscoe 7 - Bikes Near Me - Pasadena, California

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Awesome bike shop. I love coming here to check out the latest and greatest bikes they have to offer. I was looking for the new electric bikes and they have a few selections. I'm glad I can check out and touch them before deciding to pull the trigger. I spoke with Eddie and he was very knowledgeable with the bikes and answered all teh questions I had. I will totally recommend coming here to check out the bikes. read more

Took my bike in for some work. I'd done a lot of work on it previously. The mechanics (friendly, helpful) did the work well and on time. And, without me asking, they checked the work that I had done and fixed my errors. If they hadn't of found and fixed them, the result would have been at the least expensive, and at worst an accident. Thank you. I'll be back. read more

(I live in Pasadena and that's where I'm writing this review. I don't know why Yelp has me living in San Francisco. I've never lived up there, but I can't seem to edit that) I've been to this shop before and always got great service, but today was exceptional! They were slammed, with everyone coming in and needing repairs. They handled everything beautifully, got everyone taken care of with patience and attention. They fixed my bike right there. They replaced my bottom bracket and put on a new chain. Parts and labor only $70, and it took them only 30 minutes. They were very polite, humble, and knowledgeable. I watched them help another customer, making minute adjustments and cleaning that fixed her problem without costing her a lot of money. This young guy who did it was very good at knowing how to fix her electric bike. My bike is a beater bike, which I ride every day as my main form of transportation. They didn't skimp on service or give me an attitude because I have a beater, they treated me with respect even though everyone else was bringing in much more expensive bikes for them to work on. read more

I have bought two Trek bikes from this store now (the first about 9 years ago). Each time I have gone, the staff and owner has been very friendly, and they have some quite expert people working there. The advice I got on my last road bike was very helpful, and I ended up getting a very good price. I liked that their salespeople were very honest (as far as it goes for salespeople) and did not try to upsell me much (unlike other other places like Incycle in my experience). I have had maintenance done at the store too, and it has always been high quality. Many of the products in the store are Trek/Bontrager, which tends to be high quality although a little bit less cheap. I've been able to get some good deals in my visits and never regretted a purchase so far. It's also in a nice/convenient location in Pasadena. read more

Thanks to Matt for helping me out! I went in Mid April, being during the corona virus I did as much research as possible but wanted to buy it local. Matt Was helpful and nice about my many questions from not riding for a good few years. Fast forward a month, went in because it seemed the chain was starting to loosen causing some gear skip. They were very busy due to the high bike demand during quarantine, but being a quick fix they got it done quick and I was happy again riding away. read more

Pasadena Cyclery - Trek X-Caliber 7 - Bikes Near Me - Pasadena, California

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RESPONSE TO EMPLOYEE COMMENT: If the bike was "good to go" your standards are low. I took the bike to another shop. The mechanic showed me that several of the spokes were much looser that others. The tension on the spokes were adjusted and the squeak is gone. You think because I was only charged $10 I should be happy with substandard work? I went in to have my bike repaired not to look for a deal. I would have paid to have it tested thoroughly but instead you decided that it was good enough with addressing issues that could have caused a squeak rather than truly addressing the problem. Other than the review and the phone call I received from the shop I did not have much contact. To call me hostile is merely a way to distract from a poor job by lying. Do your job right and people are happy. Glad you responded so that other customers can see how low the service standards are at Pasadena Cyclery. ORIGINAL REVIEW I dropped off my bike to be repaired because after about a 1/4 mile the rear tire squeaked. After checking it myself it appeared that the spokes were a bit loose and possibly causing the noise. I explained that to someone on the phone and to the mechanic that checked me in. I was called back 3 days later and told I could pick up my bike. I was told that the spokes were not too loose and that the problem was fixed by tightening the headset and one pedal. I was also told that two of the mechanics road tested the bike. I was only charged $10. I paid and took the bike for a quick ride. The noise was still there. I could have gone back and requested that the look at the bike again but I thought I would rather loose the $10 than to allow the shop to "fix" the bike. I just took the wheel to another shop and the mechanic said the spokes needed tightening. I am not sure if that will stop the squeak but having properly tensioned spokes will increase the safety of my bike. read more

Great service! I didn't have a clue about the item my bicyclist brother asked for for Christmas. I was immediately greeted and assisted by a knowledgeable sales associate (who I am pleased to say was a woman). She answered all my questions about the item in question. I cheerfully went on my way. read more

Pasadena Cyclery gets no stars from us and we will not be returning. I walked in the store along with 4 other family members and was immediately greeted and asked what we needed help with, which we were the only customers in the store at the time. After 3 minutes of being in the store, 2 other customers walked into the store (caucasian if you were wondering). Shortly after, another store clerk approached us and told us that there could only be 5 people in the store at one time. The clerk that attended to us initially didn't even inform the other clerk that we had arrived first and that we would automatically receive services....instead, they allowed for another customer to say that they were just in the store to pay for a bike. Now we informed the rude and racist clerk that we were there first and he went on to say that if everyone is not purchasing anything that we needed to leave. Shame on you @pasadenacyclery we expect better but I guess we are still dealing with ignorant people during this troubling times. We've also been at this store many times and patronized this business, too bad it took a quarantine to see their true colors. Btw....we are not caucasian. We went to Velo Pasadena on Colorado Blvd in Pasadena down the street and received excellent service. #shameonyou #notquarentinesafe #poorcustomerservice #nodescency #conronavirus #onelove #alonetogether #nicedaytoridebikes #happybikers read more

Pasadena Cyclery - Bikes Near Me - Pasadena, California

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I've been coming here for while to get my bike accessories and to have our bikes serviced. Family owned business. Alan and his trained team are knowledgeable and pros. Very patient and No pressure. The young service person in the back is expert and cordial. This establishment deserves Pasadenas support. read more

Great service picking out our family bikes. They include a free tune up. If you're looking for a bike...a great place to start.

Go see Matt! I contacted Pasadena Cyclery in search of a TrekFX Sport. Matt spent a few minutes on the phone with me and explained the difference in the 2020 and 2021 models. Upon arriving to look at this fine piece of machinery, Matt was busy with a customer and I waited to work with him. Not only did I close the deal at closing time of the store, he asked if I could pickup the bike the following day. Seeing the sadness in my face, he said give me 30 minutes. 1 hour passed by after store closing and he had all 5 bike accessories mounted. He also fine tuned the bike in the process. Furthermore he gave me a sweet deal on all my accessories. Nothing beats customer service of this caliber. Thank you Matt and Team for the great bike and great service! You have my business moving forward. Cheers read more

The best shop in town, the place is like cheers. I've been coming here for years now and its always an amazing experience. Alan the owner is a super nice guy, he is always looking to make your experience smooth. You also have Matt and Sandrine on the floor who are amazing and always willing to help and answer all of your bike/cycling questions. The service team in the back who is constantly crushing it even when it's busy. The team Rich, Ray, Markus, Daniel are all the real deal. They have fixed my bike on many occasions and they are consistent in performing above industry standard work. They go above and beyond to make it right. So whether your looking for a new bike or need service on your current bike, look no further this team will make it happen. Thanks Pasadena Cyclery!! read more

We were looking to purchase an e-bike for my wife and decided to stop in. The staff could not have been more helpful! We found the exact bike she wanted in the right size. They made sure it was set up for her and helped her with all her accessories. A few weeks later we decided to get an e-bike for me! Again - they made it easy to buy. Definitely check them out if you are in the market. read more

Pasadena Cyclery are the best! Their staff is attentive and knowledgeable. Always there to help but gives you the space to shop around. We were referred to this shop by our friends. They bought. Their kids bike there. So when it was time for us to upgrade our som to a big boy bike, we came straight here. During quarantine times, everyone was out of bikes. The sales person showed us the selection they had ordered and we put down a deposit. Really quick and easy. Bike Service: service was good, the bike was ready when they said it would be. No surprises. Husband was happy! read more