Note 2: This note 2 replies to Hector's reply that claims my post is "inaccurate, inappropriate and offensive." This is the shop's THIRD post (it removed the other two). First, my comments are NOT inaccurate as the detail in both my posts clarify (notice Hector doesn't say "what's" inaccurate). Second, they're not inappropriate, b/c the truth's not inappropriate. Third, they may be offensive, but only to Hector b/c she/he doesn't want the truth to come out. The man I dealt with at the shop and who was the owner and whom I was told was Hector is the only one with first-hand knowledge. He's the guy who made the first post, which I've reprinted below. He did so under the guise of being this woman who now says she's Hector and the social media mgr. All the posts they've removed/ switched, and the guy claiming he's now a woman, are just plain weird.
Note 1: These comments are to an inaccurate and demeaning post that Hector made on this site and later removed, evidently because he realized that what he said did not reflect well on him or his shop. He then replaced his comments w/ the far less combative ones he offers below my post here. Hector could have fulfilled the goals for our situation he mentions below, but he chose not to. Feel free to read my original post below his updated comments for the full picture.
Hector,
Your comments are not accurate. They are antagonistic and exaggerated in almost every way. For example, we visited the shop three times (not four) over an approximately two week period, which is not at all unusual. The bike was $999 on your website and we absolutely did not ask about $1000 of accessories ($100-$200 at most). Contrary to your claim, I never told my son you yelled at me. I explained to him that you were rude, and he interpreted it in his own understandable way. Your reply below only confirms what I said about your rudeness and meanness of spirit. Despite your charge, none of the few requests we made were "ridiculous" as you can see from our first post. If someone makes an offer or two on a bike that didn't have a clear price, and if they ask about promises that weren't kept, you call it haggling. Based on the ugliness and inaccuracy of your comments, you've identified your style is to bully and demean, which is what I experienced at the shop. I never asked Eddie for an extended warranty as you falsely claim (I didn't even know one existed). I simply asked him what the warranty was on the bike, and on three separate occasions, he clearly and unmistakably said 2 years, which my son also heard. Nothing we said or did confused Eddie about the warranty, and you know that. We were the ones that were given confusing information. The fact you didn't honor the warranty Eddie promised THREE times speaks volumes about integrity. As I shared, your own words and attitude identify you here. My son, who recommended a customer to your shop before our encounter, has since warned others about our experience, and they bought bikes at other shops. That really says it all.
HECTOR'S ORIGINAL MAR 27, 2025 POST (he's now changed this post 2x)
You visited our shop at least four times and called at least three times to make ridiculas "offers" and confusing statements. The "inconsistencies and oddities that surfaced" are the ones that you created. You confused Eddie with your made-up prices, discounts, haggling for free accessories, and extended warranty. You then told your son that you didn't purchase the ebike because we yelled at you. We never yelled at you and always treated you with respect. Sorry, we are unable to give you an ebike for your "offer" of $800 when the total price is over $2,000 with all the extra accessories and labor that you want us to include. read more