Humberto made the entire bike-buying experience easy and enjoyable. From day one, he was patient, answered every question we had, and never once tried to sell us something we didn't need. His recommendations were always honest and based on what was actually best for us, not on making a sale. That made a huge difference, especially since we were new to road and gravel bikes. When a third-party delivery service failed to complete the delivery, Humberto didn't make excuses or simply point us to someone else. He immediately stepped in, took care of the situation, and personally made sure everything was resolved. We really appreciated the extra effort. If you're looking for someone who is knowledgeable, honest, and genuinely cares about his customers, I highly recommend asking for Humberto at Trek Pasadena. read more

Visited this store to purchase a mountain bike for my son last week. I gotta say bikes are much more complex and specialized now than when I was a child. These guys are very good at explaining the differences between each and helping you select the bike that would best fit your goal and type of riding you'd like to do. They have a good variety of Trek bikes with prices ranging from the hundred to several thousands. They also have many accessories to choose from and very friendly service. read more

Sean & Remi worked together on making my experience seamless! They went above and beyond with getting a new fresh wrap on my handle bars! I cannot express enough on how much I recommend this place and it's employees! read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

Been going here for my bike needs for most of ten years and have been meaning to write this review for quite some time. These guys are very professional, customer focused and honest. They do what they say they will on time and on budget. No upselling or lying to you about some expensive service you do not really need. ( unlike another bike shop IN Pasadena who did all of the above) My only quibble is their limited opening hours . read more

Fantastic customer service, great respect for the brand and made my purchase of a FX3 a great experience. Sean deserves a mention for been a great person to deal with. read more

Trek Bicycle Pasadena - FX3 - Bikes Near Me - Pasadena, California

The staff here are so wonderful! I brought my kids bike in and they were so welcoming, kind and knowledgeable. Full service, wonderful and warm people!! Thank you so much!!! read more

Super professional and knowledgeable. Made bike reservation and pickup process easy. Even let me test ride to ensure bike in working order. Very happy with fx 2 bike I picked up so far read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

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Most bike shops are overpriced and not core bikers. Fair price. Quick service. Clean shop, Passionate team.

3.5/5 stars. The main thing I felt after spending an hour at this bike shop was that they are trying to sell me stuffs rather than caring much about having the right bike for me. They weren't willing to work with me as much on what I wanted and the pricing as well. Stopped by here while I was in town during the holidays and I had already visited another bike shops prior and decided to go with another Trek bike shop up in Norcal. read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

Let's start of by saying that this shop has outstanding Customer Service. Every time I went to the shop while doing research into buying a bike the staff were friendly, knowledgeable, and more than willing to answer my questions. They really know their stuff and are a wealth of information. I was looking into buying a bike for 80% exercise and 20% fun. I have an eBike that I made myself from different name brand 27.5 MTB and a Tongsheng torque sensing motor. Contrary to popular belief, you can get exercise and lose weight with an eBike but a torque motor would be needed over a cadence. That said eBikes generally are heavy and even with pedal assist the weight sort of takes the fun away from riding so I wanted a non-motorized bike. I ended up with a Dual Sport 3 Gen 5 which is a hybrid for city riding and some dirt trails. I tried an X Caliber 8 which is really nice, but in the end a Dual Sport is more in line for what I need. It's not really built for speed like a road bike but it is a lot faster than a MTB and less resistance so it is primarily road with light trails that is why it is a hybrid. I really enjoy the bike a lot. Light weight, maybe not as light as some road bikes but lighter than my eBike by a lot, and lighter than a 29er from a different name brand I once had. I dealt with one woman there and about three different guys. I don't recall their names unfortunately but they all are real champs. Very good people to deal with. This store is well stocked, clean and well organized. I highly recommend this shop. I will be a repeat customer when I get another bike down the road (no pun intended). I recommend this shop. read more

I have been so impressed with the quality of service from the folks at Trek Pasadena. They are always so helpful, friendly, and knowledgeable. So far I've only used them for services for my existing Trek bicycle, but every time they've been able to get me right in and help get my bike working like a charm again. I recommend them not just for Trek owners, but for anyone needing service on their bike. read more

Traveled quite a distance to make it to Trek Bicycle Pasadena to get my wife a new road bike. They had what we were looking for at the size my wife needed, and bonus- it was in sale. We were greeted by Faye upon entering. She took great care of my wife, asked the right questions to get to know what she needed and how to make sure the bike fit her. She was very patient with my wife, which we appreciate. Well definitely be back. Thank you for everything Trek Bicycle Pasadena, and thank you Faye. read more

Trek Bicycle Pasadena - My wife's new road bike. - Bikes Near Me - Pasadena, California

Fantastic customer service. Professionally answered my upgrade maintenance question and got back to after some double checking of facts to avoid wrong parts or cost! Thank you. read more

Faye is very professional and a fantastic employee. Ask for her if you're interested in a bike. My husband bought his bike first and loved how knowledgeable she was. I'm a beginner and Faye made me feel at ease and confident in the bike I ended up choosing. Thanks, Faye! read more

Very friendly and welcoming staff. They were happy to answer any questions. I visited several bike shops before buying my bike, and the customer service was one of the reasons that made me choose them over some others that had the same product. read more

Went in to the store to take care of a bike light issue and also to check out an Emonda I'm considering. Glad i came back to this store because the service is great like the last time I was in the shop a while back. Sean took care of an issue I had w/ a rear bike light. i always make sure mine is working when i ride...just for a little safety and be more visible. Zach the other mgr also helped me look at an emonda i've been considering and helped me spec one out. def like the fact that they listen to the customer and provide input w/o making the customer feel like they're being hard pitched. those are the kind of ppl that will help customers get what they want as opposed to sales people just trying to ring the register. if you need your bike serviced and/or looking for a bike/parts...i would def consider this shop read more

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I have been to many cycle shops in SoCal that provided exceptional customer service. However, I was greeted by Sean and Faye immediately as soon as I walked in the store and helped me with a Hybrid/Fitness bike that I was interested in. Before purchasing the bike, they provided all the information I needed about other bikes that I was also interested in and even let me test ride multiple bikes. Needless to say, they seemed very happy to help me for the 2.5 hours I spent in the store even after telling them I would not be purchasing a second bike today. Although there were many customers walking in and out, they have managed their time really well in assisting me and other customers. Looking forward to coming back here for the Checkpoint bike I was looking at! read more

If you want a Trek bicycle, this is the only Trek source in town, and they seem to feed off that. I walked in with my son, no other customers in the shop, and not one staff member said "hello," "can I help you with anything," or "do you have any questions." I finally had to ask the sales clerk, "can I pull a bike of the rack myself?" The response was "yeah sure." Then he went back to ignoring me. My thought was, okay, maybe they're very busy crunching numbers, logging timesheets, or whatever. But after reading more reviews for this store, it was clear that this is their M.O. Honestly, my son wants a Trek but I'm going to steer him toward a Specialized because 1) the Trek Marlin we were looking at was much heavier than the Specialized model we saw at INCYCLE BICYCLES and 2) the staff are simply not helpful. In contrast, the staff at Incycle were extremely helpful! They answered all my questions and pointed out specific details to note on various models. Their store was full of customers! What a shocker. To The Trek Shop Employees: I hope you realize that customer service is important. Half your sales battle is won on the sales floor. No sale for me. read more

Sean helped us out with our bikes and was outstanding! We are new to bike riding and just purchased a Kuat bike rack from the Santa Clarita store where we learned that Trek also does service /repairs. We live closer to the Pasadena location so stopped in on Sunday and was immediately provided an exceptional customer service experience. All employees are friendly and knowledgeable. Great experience! read more

Parking: small parking lot but plenty of street parking The workers there follow safety protocols. They limit the number of people going into the store. They will sanitize your hands before you go in. And they offer masks if you need it. Unfortunately most of the hybrid bikes are back ordered until next year but you can put down a deposit to be put on a waitlist. The staff team is very informative and friendly. I asked a lot of questions and were more than happy to answer them read more

Just wow, these guys are the best staff ever. Big shoutouts to Sean for always giving great customer service and answering any questions I have about my bike. Definitely recommend these guys over any bike shop in the area, they take care of their customers. read more

Wide selection of products and bikes. Knowledgeable and friendly staff. Ask for Remy for help with anything. He's a phenomenal guy.

All I can say about Trek Bicycle Pasadena is WOW! Not only was I impressed with Carl's customer service and knowledge about bikes, but the way they are managing social distance and sanitation during the pandemic is great! Upon entering the store, you are given sanitizer, and told the rules about touching stuff. Totally made us feel safe. Back to the bike... My husband has been in search of the Trek Marlin 5 for months. As you know, due to COVID, any and all bikes are near impossible to find. Luckily, he stalked the Trek website every couple days, and jumped in the car when a Marlin 5 popped up in their inventory. When talking about the bike with Carl, he made recommendations, discussed the benefits, warranty, and sized the seat of the bike for my husband's height. Took the bike for a test drive in the parking lot, and off we went. Later that night, went out for a ride, and it was great! Really happy with our purchase and experience at Trek Bicycle Pasadena. read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

Great experience buying a bike here! Hubbie is 6'4" and needed an XXL and this was the only shop within 30 miles that had ONE. From start to finish, the experience was top-notch, including the once-over by a trained technician before they loaded it into the car for us (see photo.) Keep up the great work! read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

I always try to go to small businesses whenever possible, but when it comes to e-bikes I've been burned over and over. The local shops claim they service e-bikes but it's BS. Anyway these guys do. They're fast, professional and never try to upsell me on crap. I always come away from this place surprised by how inexpensive. I had kind of an obscure problem with one of our bikes and this guy Rich made it his personal business to get it done. I had to write a review to express my gratitude. read more

Great service! Best price for best quality I got 2 bikes from them and I'm so happy with it Sean, Chris and Fay are really nice, helpful and professional, highly recommended! read more

It was one of the best experiences I have had in a bike shop, everyone who helped me was very kind and of course I will buy a bike from this shop again Thank you Chris aka Hermosillo. Freddy and. Isabelle read more

I purchased several Treks based off the quality build and the friendly staff at my local shop in Virginia. While on vacation in California I rented a Domane SL5 from Trek of Pasadena and from the very beginning the staff won me over with their professionalism and knowledge of the sport. I highly recommend anyone in the area (or on vacation and looking for a rental similar to my situation) to shop/rent from this location. read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

The products are all top notch quality. I had a Trek bike for ten years and it always ran perfectly. That bike was stolen a few years back and I finally decided to replace it. The staff at the Pasadena store were super friendly, informative a helpful. They managed to fit me for a great bike in my desired price range same day! Really lucky during this pandemic when bikes are so hard to come by. I went in expecting to order something to arrive late summer/early fall which is pretty typical right now. I will definitely be going back to that store in the future. I would also say that the staff is really diligent about social distancing and keeping the keeping the store clean. Overall the experience was really positive. Please be patient and email them before coming in to make an appointment if you don't want to wait in line. And be aware that bike inventories are low everywhere. read more

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Sean B. set me and my spouse up with bicycles that fit our needs perfectly! The level of expertise and above-and-beyond customer support he gave us was exceptional. We'll be coming back to this Trek shop in the future. read more

Trek Bicycle Pasadena - Gen 3 Dual Sport from Trek - Bikes Near Me - Pasadena, California

In 1903 in Kittyhawk, North Carolina, two bike mechanics made history after spending two years inventing the first powered airplane, taking it on an 8 second flight and setting the stage for human pioneering of the sky. In 2021, in Pasadena, California, a lazy bike mechanic in an empty shop with a full hour before closing invented an excuse so he didn't have to change a tube. read more

Great shop! Trek makes an amazing bicycle and we're lucky to have this shop in Pasadena. Super friendly staff and plenty of product.

Awesome shop and service. Thanks Khe for making sure my new Trek Checkpoint arrived as quickly as possible. read more

Trek Bicycle Pasadena - Checkpoint - Bikes Near Me - Pasadena, California

I went to TREK store in Pasadena to look for an E-bike. They were very knowledgeable of their products. They referred me to resources online to help me in the future. All representatives were friendly. They even tuned up my TREK without hesitation and gave me pointers on how to upkeep my bike. Thank you read more

Pleasant shopping experience for my small purchase. The employees were personable and friendly, and went the extra mile to provide the product I wanted. Would happily go back next time I need a Trek item read more

Trek Service Manager, Christian Polley stepped up and made sure my bike was not repaired but replaced because of a frame issue... at no cost to me. I love my bike, as all cyclists do, but now I love Trek Pasadena for backing their words with deeds. -Charles Nicholson read more

Be aware purchases a bike from here 2 months ago bike cost $700 Accessories $800 I compered the accessories prices the overcharged me $378 more same brand. If you want a Trek Brand just get a bike No accessories from them. read more

Everyone at this shop was knowledgeable and friendly. In this bike shortage I was really worried I wasn't going to be able to find the specific gravel bike that I wanted but each of the reps took their turn showing me bikes and even insisting I test ride them before making a choice. Once I chose, there was no pressure in assisting me and setting up my rack. Very cool shop and well equipped even in this time of shortages. Pas Cyclery and Velo take note! read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

Thanks you TREK associates and especially Jake Delgado for being patient and very helpful in assisting me with my e-bike tire. You are all the best! read more

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I am so glad I ran into the Trek Store when I cycled through Pasadena. The team at Trek is made up of friendly professionals ready to answer any questions with patience and expertise, regardless of a customer's experience level and will provide advice that suits an individual's needs. They even let me test ride a few bicycles and there was no obligation to commit to any bicycle. Shoutout to Isabel and the entire team for making my experience at Trek optimal. I plan to purchase my next bicycle directly from them as they provide great services and warranties for their products. read more