Small shop but it suits our needs and everyone has been nothing but kind and helpful!read more

Sunday morning looking for a place to get my flat tire fixed after I ordered inner tubes from…read moreAmazon that didn't come with a Presta valve. My bike takes a Presta valve, and I found this bike shop to be just what I needed for a short notice and short duration repair. Rene was so quick with the inner tube replacement and liner installation, that I commented on his speed. He said that he's been doing this work for 35 years. He's really good. Reasonable prices as well. I also observed him helping a family pick a bike to buy for the daughter in the family. He was patient and helpful in choosing one that would appeal to her sense of style, and that would be practical for the purpose. The bikes in the shop appeared to be good quality for reasonable prices. I will be back. This place is a great find.

My husband decided to train for a triathlon and was recommended this shop for his first bike in…read moreover 20 years. While the triathlon training didn't go as planned (sidelined by injury early on) this shop was amazing and accepted our request for a return very graciously. When/if he's ready to get back on a bike, we'll be coming back for help from these pros for sure!

Awesome bike shop. One of the best in the west. Awesome!…read morePeople make awesome companies. These are some people offer more. It's a service. They all ride and they understand the passion. Great place to buy or sell as well and the service is outstanding.

Great bike shop. I brought my son's 16inch bike in to see if we could add a kickstand that is tough…read moreat this size bike. I brought in another bike that needed a new tire and tube and the bike mechanic replaced that pretty quickly. My son came away with new bar grips and was super happy. All and all if you need your bike tuned up or are in the a market for a bike this is the spot!

Came here to get my crankset installed came out perfect in less then 20 minutes great customer…read moreservice highly recommend coming here

Been going here for years and always excellent service. Just brought my bike in for a service and a…read moresram T90 upgrade. Bike runs like brand new. These guys are always deliver.

To Brompton owners: when they can't fix an issue, they blame the customer and respond with an…read moreextremely rude attitude. They call themselves Brompton experts, but they couldn't fix my bike. Instead, they blamed me and kept saying I should've bought the bike from them even though I purchased it from the official Brompton website. I ended up going to a different Brompton store, where it was fixed without any issues under warranty. I recommend not going to this place or purchasing a Brompton from them.

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

Love the guys here Matt is amazing. His team is amazing. Victor is a genius technician…read more Took my 4 years old Stacyc to have brakes installed. They hooked me up with a set of Shimano brakes, my son can finally use the brakes now instead of dragging his feet

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Been going here for my bike needs for most of ten years and have been meaning to write this review…read morefor quite some time. These guys are very professional, customer focused and honest. They do what they say they will on time and on budget. No upselling or lying to you about some expensive service you do not really need. ( unlike another bike shop IN Pasadena who did all of the above) My only quibble is their limited opening hours .

Sean & Remi worked together on making my experience seamless! They went above and beyond with…read moregetting a new fresh wrap on my handle bars! I cannot express enough on how much I recommend this place and it's employees!

Got a whole bike set up from here Aram was super cool, let…read moreme try out a couple different bikes, explained everything Didn't oversell or anything helped me find what I was looking for Their work shop area is also super cool, watching them put the bikes together Definitely recommend

Last night I got a flat tire on my e-bike -- never a fun situation. I needed a new shop because I'd…read morehad some issues with the place I used to go, so I looked up Cycle City. I called ahead to see if they had what I needed in stock, and not only did they have it, it was cheaper than I expected. Brandon was extremely knowledgeable and kind, and he immediately made me feel confident that I could even send someone not bike-savvy to pick everything up for me. When I got the supplies, they were top-notch quality and made the repair quick and painless. Honestly, I might just bring my bike in for him to work on from now on because of the trust he built in one visit. Highly recommend this place -- super close to the freeway, easy to get to, and truly helpful. Thanks again for everything. You got me rolling again in under an hour!

Happy Fourth of July! Hooray, let's go for a bike ride…read more At about the 4 1/2 mile mark of my 10 mile loop, my back wheel decided to have a nail-biting adventure--literally. Fortunately, I only had to walk my bike a little over a mile to Steve's Bike Shop, which was miraculously open on this holiday. The technician helped me as soon as I walked in, and within minutes, I was back on the road again. While changing my tire, she also checked my brakes, oiled the chain, and basically gave my bike a spa day for a great price. Now, that's service! Thank you for rescuing me, Steve's Bike Shop. You're my hero, and I'll definitely be back for a full tune-up. Steve's, you're wheely great!

I stopped by to get replacement pedals for my stationary spin bike. Steve was extremely helpful. He…read moreeven loaned me his favorite pedal wrench. Who does that! This is my new bike store

I had known about the Cub House since it was housed in South Pasadena. We hadn't been to the new…read morelocation. We had a wonderful experience today. Joe was beyond helpful. He was friendly and answered all of our questions. He helped us with my daughter's bicycle. We will definitely be back!

This is quite possibly the worst bike shop in existence, and that is saying a lot. My husband and I…read morehave lived in multiple states and travel a lot. Needless to say, we have been to HUNDREDS of bike shops because we make it a point to go to a shop in every town we visit. Are you looking for a bike shop where all of the employees are smug? Are you hoping to ask questions, looking to spends thousands of dollars, only to be met with aloofness? Great! Then this is the bike shop for you! We've been to Cub House so many times and spoken to multiple employees, etc. It is always the same, "I don't give a crap; I am too cool" attitude. And after today's ride, my husband has given up trying to support this business. Never again!