Justin and the staff at around the cycle are the best. I dropped off my ebike for some repairs on a…read moreFriday he told me it would ready on Sunday or Tuesday, I got a text on Saturday letting me know it was ready. Great service and very professional Thanks to everyone at around the cycle for getting me back on the road safely. I highly recommend for all of your bike needs! Chris G

I recently brought a bike to Around the Cycle that I'd bought from a nice couple. It seemed like a…read moregreat find, but as with most random bike purchases, there were a few hidden issues. I initially just needed the seat raised and the handlebars adjusted, but it turned out the chain was incredibly loose, the tubes were probably at least 10 years old, and there were a handful of other things that needed attention. I worked with Joe, who was absolutely fantastic. He was genuinely excited about the bike and eager to help. He even brought me outside, watched how I was riding, and made adjustments on the spot. After that, we brought the bike inside so they could take a closer look and handle the bigger fixes. They really took their time to make sure everything was dialed in perfectly. Joe also noticed I had a women's seat on the bike, which is fine, but as a man it wasn't the best fit. I appreciated that they paid attention to details like that. They were also very mindful of my budget and made sure we didn't overspend while still getting everything safe and road ready. Ben handled the tube replacement and did a great job. It truly felt like a team effort to make sure my bike was not only running well but completely safe. They even threw in a free water bottle holder and installed it because it was hot out! I ended up grabbing the sickest Grateful Dead inspired water bottle and filled up while I was there, the ride home was so much less intense because of that. My family and I have been going to Around the Cycle for years and have bought multiple bikes from them. Every experience has been excellent. It's clear this is a tight knit group that genuinely cares about their customers. This isn't some corporate chain. It's exactly what you'd hope every neighborhood shop would be like. Anytime anyone I know needs anything bike related, I send them to Around the Cycle without hesitation. They're simply the best. Huge shout out to Joe and Ben for the amazing service and going above and beyond. They will have my business for life!

Came here to get my crankset installed came out perfect in less then 20 minutes great customer…read moreservice highly recommend coming here

Came in for a repair quote. Was quoted $500-$600. The person helping me, laughed smugly as he…read moresuggested buying a new bike and gestured with his hand towards the bikes they have for sale. The cheapest bike I saw was $900 with the most expensive being $14,000. The people working here are incredibly pretentious and rather underwhelming. I feel as if the driving revenue force behind this store are the deep pockets of Pasadena and the workers don't care or respect anyone else. I went somewhere else that encouraged me to repair my bike, and not buy a new one. I paid $200 for the same repair that Incycle quoted me $500-$600 for. I would sincerely avoid coming here and to look elsewhere for your cycling needs, unless you prefer paying exorbitant prices with a side of bad attitude.

Very friendly prompt service. Fair pricing with very knowledgeable staff. Marcus helped me with my…read morevery old bike and he gave me a fair assessment and then when he realized it needed one additional thing he called and texted me before moving forward with the work to make sure I was OK with the additional cost. I would definitely bring my bike back here or recommend this place to anyone

I recently needed a new bracket for my Bontrager light because the last one broke, so I reached out…read moreto Pasadena Cyclery. I had a great conversation with Marcus over the phone, who was very helpful. When I arrived at the shop, I was thrilled to find they had the exact part I needed. Marcus went above and beyond to assist me in selecting the perfect bracket. I truly appreciate the excellent service I received. If you're looking for a bike shop that offers outstanding customer service and a friendly atmosphere, I highly recommend Pasadena Cyclery!

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

The best shop in town by a mile, many many miles. I ride quite often whether in the mountain or on…read morethe road, I only trust velo when it comes to servicing my bikes. The knowledge is unsurpassed. Attention to detail unmatched. You have fun and dirty it up, take it to velo they clean it up.

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Humberto made the entire bike-buying experience easy and enjoyable…read more From day one, he was patient, answered every question we had, and never once tried to sell us something we didn't need. His recommendations were always honest and based on what was actually best for us, not on making a sale. That made a huge difference, especially since we were new to road and gravel bikes. When a third-party delivery service failed to complete the delivery, Humberto didn't make excuses or simply point us to someone else. He immediately stepped in, took care of the situation, and personally made sure everything was resolved. We really appreciated the extra effort. If you're looking for someone who is knowledgeable, honest, and genuinely cares about his customers, I highly recommend asking for Humberto at Trek Pasadena.

Visited this store to purchase a mountain bike for my son last week. I gotta say bikes are much…read moremore complex and specialized now than when I was a child. These guys are very good at explaining the differences between each and helping you select the bike that would best fit your goal and type of riding you'd like to do. They have a good variety of Trek bikes with prices ranging from the hundred to several thousands. They also have many accessories to choose from and very friendly service.

Had my ebike repaired here for rear brake pad replacements and front brake adjusted. Price was…read morelower than quoted to me by about 20 dollars, staff was very straightforward and friendly enough. They listened and answered all my questions to my satisfaction and didnt take long to get the job down not requiring me to come back days later which was great. They have a good selection high quality road bikes and high end e bikes and bike accessories!

Worst customer service, I called to verify hours since I was driving from quite a distance. When…read morearrived there was a female just gave the look of what the hell do you want. They made me wait for a while just to tell me they don't have the bike I saw online. I was ready to pay a deposit when the female makes me wait, doing everything with an attitude. I hope she is the owner not an employee because if she is not she is driving potential customers away. I was ready to buy the bike I wanted for a while. They asked me for ID when someone else just got to drive it around without providing anything. ile. I will gladly drop 900.00 elsewhere. Just treat customers with respect, don't judge and don't act like it's your business if it's not.

Happy Fourth of July! Hooray, let's go for a bike ride…read more At about the 4 1/2 mile mark of my 10 mile loop, my back wheel decided to have a nail-biting adventure--literally. Fortunately, I only had to walk my bike a little over a mile to Steve's Bike Shop, which was miraculously open on this holiday. The technician helped me as soon as I walked in, and within minutes, I was back on the road again. While changing my tire, she also checked my brakes, oiled the chain, and basically gave my bike a spa day for a great price. Now, that's service! Thank you for rescuing me, Steve's Bike Shop. You're my hero, and I'll definitely be back for a full tune-up. Steve's, you're wheely great!

I stopped by to get replacement pedals for my stationary spin bike. Steve was extremely helpful. He…read moreeven loaned me his favorite pedal wrench. Who does that! This is my new bike store