While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave helped me with my tire and answered all my technical questions. Thanks again! read more

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought I'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes. read more

Open Trails Ebikes - Mokwheel Tarmac - Bike Rentals Near Me - Pasadena, California

Dave told me to " get the hell out of my shop" because I bought off of Amazon. He said" I thought we were going to be friends". read more

We were looking for an e-bike for my wife and Open Trails had a great variety with plenty of options. My wife chose the Aventon step-through and added a basket for good measure. City of Glendale has a $300 rebate program which was a pleasant surprise - glad they mentioned it. I highly recommend Open Trails. read more

My husband and I came to take advantage of the Pasadena electric bike rebate program today and Dave was such a great help. He let us try out the bike around the block and then also helped us gather all the info needed for the E-bike Rebate. We felt at ease and unpressured to buy a bike. He answered all of our questions and was super patient with us. Definitely recommend coming here if you're in search of an E-Bike! read more

Looking over my reviews and remembering my experience with this place...its really deserves a 1 (or less) given the events and interactions I and others I ride with have had. read more

I went to several e-bike stores in the area and wanted to take advantage of the rebate Pasadena was offering. Dave was so helpful and knowledgeable. I bought a Mokwheel Scoria and absolutely love it. I also received a ton of accessories for free along with the purchase. There is not a lot of options from different manufacturers- he mainly carries Mokwheel - but he has a wide range of different styles that will suit anybody's needs and all at a great price. Highly recommend. read more

Open Trails Ebikes - Bike Rentals Near Me - Pasadena, California

David was so helpful! He let my boyfriend try out a couple bikes and was very informative. He even offered to deliver the bike to our house. We decided we wanted to check out a couple more stores but ultimately ended up coming back to David as he had the best selection and offers. I plan to get a bike eventually to ride with my boyfriend and will definitely be coming back! read more

Very good service and excellent ebikes in perfect condition. I recommend warmly! Best location for starting a tour in Mt Lowe or Mt Wilson. I did a round trip of the two. Owsome ! read more

Hands -down, this is the best place to buy an e-mountain bike! Dave is a master and a guru in the foothills. Fair prices, excellent service, expert information! Bought a Haibike Hard 7 read more

Dave is friendly and very helpful. We purchase one then a second e bike from him and he helped us with the selection, test and adding various accessories as we used them more. We still come back to help for all maintenance and he really takes care of his customers. These are daily commuters for our teenagers to school and they have held up well except for the occasional flat tire or spills. New location is close to metro stop for those who want to come without car. read more

I stopped by a few stores in Pasadena today looking for my first e-bike - I sold my car last year and really need a way to run errands and get around the area. This shop felt much friendlier than others I went to and I was matched to the perfect bike for me. I was able to test ride the bike around the block and it was very fun and easy to figure out with help from the wonderful staff. They are an honest company that price matches without needing to ask which I found really admirable and put the bike in my price range! Since this is my first e-bike, I also was comforted by the one year maintenance warranty and the reassurance they would be there to help with anything I needed in the future. I was very impressed with the price of the bike compared to what I had seen at other shops, especially because the bike came with a wired headlight and rear brake lights, a bell, LCD screen display, a rear rack for cargo, built in "find my iPhone" app, fenders, and both pedal assist and throttle. I left with my dream bike and feel great about supporting such a worthy local business - I truly cannot recommend Open Trails enough!! read more

Open Trails Ebikes - My new ride! - Bike Rentals Near Me - Pasadena, California

If you love hikes, but prefer a little bit more of an adrenaline rush, I would definitely take an e-bike tour with this company. My boyfriend and I signed up for a tour (found through Yelp), not knowing what to expect, and we were blown away but how fun this activity was. We had never been mountain biking before, and are of medium fitness. I had never heard of an e-bike before, let alone ride one. E-bikes make it much easier to propel you uphill and steep inclines, but you're still pedaling and burning calories. The mountain trails are ~5 min bike ride from the shop. David, our tour guide, took us on this gorgeous and jaw-dropping mountain ride at sunset, which took around 2 hours. We passed many hikers, but the trail never felt crowded. The views of Los Angeles were the best I had ever seen. You can see as far as the ocean. David was incredibly patient and motivating the entire time, as I was nervous at the beginning. By the end, I felt really confident and am eager to do it again! Great value for a private tour, and we highly recommend this activity for adrenaline-junkies and nature-lovers. read more

Open Trails Ebikes - The entrance to one of the mountain trails. - Bike Rentals Near Me - Pasadena, California

Thanks Dave!! Really appreciate everything you did yesterday My new bike is all charged up and rode 3+ miles just now. It works like a charm and the tips you gave really helped! Can't wait for my next ride. BTW, already had loads of compliments on this great bike! read more

I was shopping around for an e bike and ended up buying one on the spot from Dave. It's not the hugest selection, but they're way more reasonably priced and he had what I wanted -- a folding ebike with a throttle for under $2k. He's a pretty down to earth dude, too. I recommend going through here before you spend more somewhere else. read more

Picked up a brand new Talaria Sting R MX4 from this shop yesterday and couldn't be happier. Guys working there were friendly and super helpful. I could tell they were knowledgeable and passionate about the e-bike hobby. They made the sale process easy and the price OTD was more than reasonable. If you're in the market for an e-bike, give this shop a shot, you won't regret it. read more

These bikes are fantastic! David and Mike gave me excellent customer service, even a couple of beginner lessons, and they have a great location not far from the foot of Mt Wilson on Lake and Altadena Dr. I bought a Haibike AllMtn 2.0 e-mtn-bike, and in just a few weeks, I've lost weight and feel great. With one of these e-mtn-bikes anyone can get up the mountains! A 90 minute weekday evening ride up to Henninger Flats or on the Cheney Trail is a great workout, scenic, and fun! The bike's full suspension makes the ride very comfortable both going up and down. The strong and precise brakes and huge tires give you riding confidence going downhill, and yet the bike is very nimble, and makes turns easily. The Haibike designs are great, and the tires and parts are of high quality. The Open Trails EMTB shop has a good selection of these machines and good prices. You can also rent for a day to try an e-mtn-bike out, and at a very friendly and unique bike shop, that's worth checking out! read more

Open Trails Ebikes - An e-mtn-bike makes these trails easy and fun! - Bike Rentals Near Me - Pasadena, California

I wanted an Aventon E-bike to take advantage of the PWP rebate but most shops were very low on Aventon stock due to long Aventon shipping times. Dave kept in touch with me by text letting me know as soon as the bikes in my size/type I wanted came into his shop. Communicating with him was easy. He set up and tuned the bike free of charge before I came in. Very easy to work with. No other shop was this interactive getting the bike I needed so I bought from Dave. Highly recommended. read more

I have been cycling for 60 years and after a lot of research into e-bike brands and dealers I decided to go for Haibike and head to Open Trails for my first e-Bike purchase. Mike was awesome with his introduction to the bikes and his insights into making full use of them. Service was great, the bike is awesome, and the guys are incredibly helpful. all up a great experience. Highly recommend. read more

Open Trails Ebikes - Ken Burton - Brown Mtn Trails - Bike Rentals Near Me - Pasadena, California

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I came here to pick up my new e bike that was on hold for me from the other store. Right away I was greeted by Dave and pretty much had my mind blown of how knowledgeable he is about e bikes. Dave set up my ride in no time and explained everything about my specific bike to me. I have no problem recommending this place to anyone in search of an e bike! read more

Great local e-bike shop! David is so knowledgeable and helpful. We love our new e-bikes!

Excellent friendly service and super knowledgeable owner. Solid value for ebike rental with a wide variety. We rented 7 bikes for an awesome ride read more

Just bought two Aventon bikes from David. His passion for e-bike's is infectious, and I'm planning on renting an e-mountain bike for a day trip. I'm loving my e-bike. Thanks David. read more

I bought my first e-bike from Rad Power Bikes in September 2021 and needed a place that was expert in ebikes so I called and made arrangements with Dave to assemble my bike. Dave was great through the whole process. He helped me understand my bike and gave a lot of great advice. I have also purchased several accessories for my bike from his place. I usually swing by and check in with Dave even when I don't need anything because there is always so much more to learn with my bike and Dave, well he's my go to for all things ebike. Highly recommend this place for all your ebike needs !!!! read more

I love, love my purchase and I have Dave to thank for it. He helped me acquire my Aventon and withstood a barrage of questions without buckling. read more

On the recommendation of a friend, I went to Open Trails EMTB to shop for my first E-mountain bike. This was after I had visited four other bicycle shops where I found a very reasonablly priced, $12,000 e-bike and a lot of, "it's back ordered" or "we don't have the size you're looking for" and even some, "we only have one e-bike in the store." After talking on the phone to David at Open Trails, I had high hopes of actually getting an e-bike today. Well, let me say, Open Trails didn't disappoint! First, I was having some trouble finding the address, so when I got there, David was waiting on the front sidewalk for me. David made several recommendations for different bikes in their inventory (that's right, they had a VARIETY of e-bikes in their inventory) and in the end I decided to get the Haibike 7.0 Nduro. This was after David gave me a demo 7.0 Nduro to test ride. I think David said something like this, "Hey man, take the bike and ride it around. Heck, ride it up to Mt. Wilson. Grab some trails. Just have fun and ride it, man." This dude abides. Open Trails had the size and type of e-bike I was looking for, with the options I wanted, a reasonable price and it was ready to go. At Open Trails EMTB, I did't get a $12,000 bicycle but I got $12,000 worth of customer service. read more

I've been thinking about getting an mountain ebike for some time, so I stopped by the shop near my house and checked out the bikes they had. Ben worked with me, and I talked to some people who were picking up their bike from the shop for repairs. I appreciate the first hand knowledge and pulled the trigger on purchasing a bike real fast. They didn't have the bike I wanted in stock in Pasadena but they had it in the Santa Clarita shop. The bike is a little heavy but having the electronic assist motor is a game changer. Before I would hem and haw about riding my mountain bike on the trails even though I live right on the mountain bike trail. Now with the ebike, there is no hesitation on riding. I can go further, last longer, and still get some exercise. I'm having a blast. Thank you for getting me to start riding again. read more

Great bikes everytime. Quick and easy check in/check out. The employee was helpful and informative. Been here 3 times now and the e bikes were as cheap as mtbs in other shops. Great pricing! read more

Great bikes for a reasonable price. The owner really has a passion for bikes and it is reflected in his excellent customer service. He also has lots of trail recommendations. read more

Great experience. The bikes we rented were in excellent condition. We road for about 3 hours. Getting to a trailhead from the Altadena location is really easy. This was our first time on an e-bike, and its' a trip! It's as if the bike partially cancels gravity. You still have to pedal, but, when you need a boost, it's there. The owner is very knowledgeable. Definitely recommend. read more

Great rental. Good service. Bikes worked well. Friendly staff, good location close to trails so you can ride to trail heads.

Our electric Mountain bike tour company is based out of Hollywood and there are tons of bike shops around my location. But, I always make time to come out to open trails in Altadena because the service I received from Dave is unlike any other bike shop. I was interested in purchasing another bike for our business LifeRush Adventures and I'm glad I reached out to Dave. When I came down, he showed me a selection of their best E bikes up for sale and made some suggestions on what would be best suited for the trails I was taking my clients on. As soon as I decided on the bike, Dave made multiple checks to make sure that it was the best bike for our clients and my company. If you're in need of an E bike I would highly recommend coming to open trails. They take great care of the customers and show that they care! read more

Open Trails Ebikes - Bike Rentals Near Me - Pasadena, California

This was our very first time riding the electric assist bicycles and to say we were impressed would be an understatement. We met with David and he not only took the time to explain the ins and outs of the bikes and their capabilities but encouraged us and cheered us on throughout our entire tour. We rode our bikes to the top Henninger Flats--it was incredible, seemingly effortless and loads of fun. The bikes themselves are clearly designed with the consumer in mind, making up hill excursions smooth and easy. There really are no words to adequately describe how amazing these bikes are. When met with rocky terrain, uneven roads and uphill climbs it almost sensed the conditions and adjusted with just the right amount of power to make the ride fun. It should be dually noted that my Grandpa, at 76 years of age powered up the mountain without breaking a sweat--we reached the top triumphantly and completely sold on these bikes. 10/10 would recommend--you NEED to go try one of these bikes out. Bike we rode: HAIBIKE, electric assist bicycles www.opentrailsemtb.com read more

Open Trails Ebikes - Bike Rentals Near Me - Pasadena, California

My girlfriend and I had a lovely sunset ride from this shop. The trails were beautiful, the e-bikes were amazing, David (our guide) was pleasant and enthusiastic, and the price is very reasonable. Overall I recommend this to anyone who wants a new experience beyond a hike. The e-bikes let you ride up steep inclines and experience the trails in a way you could not on your own. Really really fun. read more

Rented a couple e-bikes. Rode up to inspiration point. Service was great. The bikes were amazing. Loved the whole experience. read more

Bought my Aventon Soltera single speed here. Love the bike. David is the owner and is great. I got a great deal on my bike highly recommend going here for to get your e-bike. read more

Great service and awesome e rental bike from Dave and the team here . Rented an electric mountain bike that hauled ass up the surrounding trails . The store is located behind and below the bunny museum. You have to go down a small ramp read more

I stopped by this store for information on E-Bikes. I was a beginner rider, and wanted to make sure I'd done all of the necessary research before buying an E Bike. I met the owner, Dave and he was very nice and helpful with helping me figure out the type of bike I needed to purchase. His passion for bikes is apparent and appreciated. As a resident of the community, I wanted to support his local business when I'd made a decision, so I was able to order my bike of choice, the Aventon 500 Pace 500 through him. It took about 7 weeks for it to arrive, and when it did Dave put it together for me, and also delivered it to my home and made sure I knew how to ride it properly. That was an excellent gesture on his behalf, and phenomenal service. I'm very happy with my bike, and I can get it serviced regularly at Open Trails E Bikes. The only reason I gave 4 stars is because overall I think the communication and follow-up can be improved on the sales end. I found myself having to constantly reach out for information and updates. :) read more

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This place is the best. Stopped in to take a look at their selection of ebikes and spent the next few hours on demo rides. Admittedly I was a tire kicker that first visit but was sold after the great customer support and selection that I came back a few days later after eyeing a Bulls E-Stream EVO FS 3 they had me ride. I couldn't be happier and have been loving the bike since. They continue to provide after purchase support for questions and support. I've told a few friends about my experience and they have made two new additional customers completely happy. read more

These guys are great! Dave and Mike let me test ride 6 different E-Bikes until I found my dream E-Bike. They took there time to find to find the right fit bike for my needs and lifestyle. Not pushy, really lay back customer service. 2 Thumbs up! Went home with a new E-Bike and got a customer for life. Highly recommend. Check these guys out! read more

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