Wow where to start Joe provided excellent and professional customer service! He answered all of my…read morequestions with such patience that's very rare to experience that these days. I was looking for a e bike for the first time and he managed to send me pictures with details since I live in Riverside county. Joe made the transaction smooth over the phone and the following day he delivered my boyfriend the bike. He has my business and will be back for more!

Great customer service great communication. They did the job fast. Got my son a new caliper for…read morehis emoto bike. Definitely will be coming back for future service. Joe and his team is amazing. Thank you guys.

Brought my daughters ebike here and had a tire replace he was able to do it same day within a few…read morehours and I was very pleased

Came in to shop for a nice long-framed touring-camping bike. However I fell instantly in love with…read morea beautiful Cervélo race bike. Now I have a sporty road bike and still looking for that touring bike. Silly me. Owner and staff are very friendly, and bike was assembled perfectly, all bearings and brackets set perfectly, (except for not wrapping the handle bars as I requested). As a long term bicycle enthusiast (and racer in college) I highly recommend the El Monte Bike Shop. Their actions are based on what the customer needs, not the 'bottom line $$'.

Best service I've had in forever I would advise you to come here best prices too honestlyread more

Here is the simple, unadorned truth about this bike shop: It's definitely one of those neighborhood…read morebike shops for the working masses. The 1st thing you'd notice as you drive down Garvey Ave looking for this place is that the sign is missing a name. In fact, there isn't a sign at all over the small shop but 2 words painted on the side of the stucco building that reads, "bike shop." Not Bi Bike Shop or its previous name of Pepe's Bike Shop, just the unassuming "bike shop." What did Steve Jobs say about simplicity? Yes, that it's the ultimate sophistication. The owner must be an Apple fan. The inside of the shop is, well, lived in. Yes, I'll stick with that term. The carpeting, racks, display cases, etc, have seen better days. There are used bikes on racks, leaning against walls, hung on the ceiling, etc (more focus on etc.). Okay, I don't mind how the place looks. I mean, if you've gone into any of the mom & pop Chinese restaurants along Garvey Ave., Valley Blvd, Atlantic Blvd....you'd know what I mean. Generally, the Chinese don't really care about decor. It's all about practical applications. Just as long as the price is right and the goods/services are reasonably good then it's all good. And that's exactly what you'd find at Bi Bike Shop. it's a no nonsense shop. It's simple. It's functional. It's no frills cheap. And that's why I like this shop.

This was my second visit to this bike shop, and they continue to exceed my expectations!…read more The customer service is outstanding, and the staff is friendly, knowledgeable, and efficient. On my first visit, they replaced the spokes on my wheel the same day. This time, they replaced my flat inner tube after a thorn puncture, and I was in and out in just 13 minutes! It's hard to find a shop that's this honest, reliable, and fast. I highly recommend them for any bike repairs or maintenance. Two thumbs up!

They are the bike experts everyone needs! Great service , fair prices , a variety of different…read moreservices for your bicycle, e-bike , or scooter

Second time to Ron at the bike shop! He helped me diagnose my rear and front derailleur issues,…read morewhen all I came in for was my front. Along the way of trouble shooting he walked through to describe the problem and how to mitigate them. Total spent $34 for something that should've been charged for much more. Thanks Ron!

I brought in my daughter's bike to fix a chain and my son's strider bike to replace bearings…read more Everything felt good, local mom and pop, every seemed knowledgeable and friendly. I asked the employee if it made sense to perform any of the fixes (aka is it going to cost more to fix than buy a new bike) and he said likely. On the spot, he fixed my daughter's chain and said it would be $8.50, amazing. He then looked at my son's strider bike and said that the bearings would need to be replaced and that he would look for the part and call me when it was ready. He told me it would cost parts ($8-9 dollars / bearing) + labor. Given that he fixed my daughter's bike for less than $10, this sounded reasonable. This is partially my mistake, I should've asked him how much the labor was going to cost. I went home, got the call to pick everything up. I was shocked to be quoted $80ish dollars for the strider bike: ~$30ish for 3 bearings and $40ish for the labor. A brand new strider bike costs $80. It would have been nice to have been informed how much the work was going to cost. I ending up paying more to fix a old strider bike than it would have cost to buy a brand new one. Not the best experience.

Wonderful family run business that helped get my Mooncool tricycle back up running. They helped me…read morechange new tires as well as fix the handlebars and seat. Very fair prices and super quick turnaround. I very much appreciate supporting small businesses as this one and highly recommend taking your bicycles or tricycles here for service.

Trustworthy, friendly, and fair pricing. I had them adjust my front and rear derailleurs after…read moreinstalling new shifters myself, because I don't have patience or the skillset to get them properly shifting. They said the middle gear on the front crank was a bit troublesome and to go back if I was having issues. I my bike for a quick test ride at a nearby park and the it wouldn't shift into the high gear (largest crank) on the front. I took it back and they trouble shooted some more and got it back working on all gear. They said the front derailleur spring is probably worn out. Most likely as the bike is from 1992. I will go back to them to install a new front derailleur if needed.

Ordered a GT sprocket online, was shipped and delivered a couple days later. Came in perfect…read morecondition. Installed on bike and it works and looks great.

So I drove down from Norwalk to pick up a bike I called to confirm they had in stock. I purchased…read morethe bike online for a in store pick up just for them to tell me the bike isn't in stock. WTF! What a waste to time! Now im waiting for a refund smh bad business never going to this shop ever again!

Stopped by franks bike shop to get training wheels installed on my son's bike, he is a big boy so…read moreluckily they had heavy duty training wheels in stock. The price was pretty good, $40 for the training wheels and $10 for installation, which is good because there is another shop locally that wanted $75 installed. She took good care of the bike and even adjusted the brakes for us. Their bike shop is well organized and pretty clean. There is always parking available in front of the location. Thank you Angie!

Took our bike in for a tuneup. The bike was working fine. Just needed to get it looked over before…read moremy daughter took it to UCSB. Maintenance. Well, the bike sat in the shop for over a week. They said they called but they never left a voicemail. Now my daughter took the bike to UCSB and the brakes were super squeaky and as she was taking it to the campus bike shop, the chain came off the track. That never happened before!!!! EVER!!!! Whatever this bike shop did has rendered the bike useless for my daughter at UCSB over 100 miles away. We now have to pay to get the bike looked at and repaired in Santa Barbara.

I've been coming here for years and I've always been happy with their service. The Dam is right up…read morethe street, perfect spot for a nice long ride. They have plenty of bikes inside, helmets, gear etc. I got my bike tuned up and happy.

Very helpful and nice to me and my mom when we went to drop off her MTB and my 29er they are very…read morehelpful, they also know what they are talking about when it comes to bikes

Mehdi did an incredible job tuning up our Burning Man trikes. He was professional, efficient, and…read moreextremely knowledgeable. He took the time to explain everything, answered all of our questions, and made sure our bikes were in great shape before we hit the playa. It's clear he takes pride in his work, and it gave us real peace of mind knowing our trikes are ready for the adventure ahead. Highly recommend Mehdi to anyone looking for honest, quality service. Thanks again!

He knew exactly what I needed for my bike and gave me an option which benefited my E-bike a lot. As…read moreof today my bike has been running smoothly.