This is a fantastic place! We've bought several bikes and accessories, and each time we have had stellar customer service. Sean Boyd is wonderful. He is knowledgeable, very helpful, and provides fantastic service. I would recommend them to anyone, whether just starting out or a seasoned biker. read more

Excellent customer service and advise here. I was able to test ride an Emonda & Checkpoint to compare the differences. It got busy as customers started trickling in. I got all my questions answered and I was not pressured to make a decision or to buy. I would highly recommend you visiting here if you are looking for a bike. You might want to do some homework and review their product line first before going in or if you are in the neighborhood just drop by. Check them out. read more

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As a newcomer back into bicycling I was thrilled to find a local Trek company store. The folks at this location simply couldn't have been friendlier. I know they're getting absolutely slammed because of COVID so I planned ahead and made an appointment. Most of the harsh reviews seem to not take the global pandemic into account. Anyway, I felt very safe in the store and used hand sanitizer and social distancing so everyone's health was considered. I had so many questions but they never got frustrated with me and ultimately I left after well over an hour with a bike i freaking LOVE. !! I do highly suggest emailing and or calling ahead of time, due to COVID trying to walk in would be ill advised. read more

The staff here is very nice and helpful. I've never bought anything but they have always been more than happy to evaluate my bikes and make recommendations. Really refreshing to see. read more

Trek is Billion dollar company hiring teenagers as Managers like Kaye providing customer service equivalent to a soft serve ice cream place in a small town. Perhaps Trek should hire some adults and competent people. This store lacks in every way with the staff. read more

Friendly and knowledgeable staff...great store. Top notch service......as a new cyclist...they make me feel comfortable and welcomed.

So after consulting with store manager Isabel last Thursday, I decided on the SL6 because that's all I think my bride would allow me to get. Trek Pasadena didn't have the bike I wanted but Isabel referred me to a store that had it. Who does that? So my wife and I went, saw the bike, test rode it but decided against buying it. I convinced my wife to drive an hour to Pasadena to get the bike from there. I called Isabel and told her we're coming. My job was to convince my wife that Trek is where we need to get my bike. Mind you, they close at 6. We got there at 6:28 and yes Isabel, Christian and her crew were there. My bike (which was more expensive than my initial choice) was already prepped and ready to go. I told my wife that yes it's more expensive but it comes with the support of Trek Pasadena headed by Isabel. For me that's all I needed to tell her and she approved it. She met Isabel and her team and she herself was convinced. So what are you waiting for? Are you in the market for a new bike, accessories or advice, head over to Trek Pasadena. 323 S Arroyo Pkwy, Pasadena 91105 or call (626) 377-4114 and ask for Isabel. You won't regret it! I took my new bike for a spin today and like Trek Pasadena, it's amazing! Did I mention that the service superguru Christian is a wealth of knowledge? He's been doing this awhile and is a biker himself. He knows things that you can't find on YouTube! Oh and by the way, this being my third Trek, it's my first time to take home a bike without reflectors on wheels, seatpost and handlebars. And..... they took out the dork disc! Oh and they setup my bike tubeless too! What care they put into their products. read more

Trek Bicycle Pasadena - My Trek Checkpoint SL 7 eTap from Trek Pasadena. - Bikes Near Me - Pasadena, California

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Let me start by stating that I am not a big review writer but for Trek Pasadena, I am taking exception. They have unbelievable customer service. Sean Boyd was very helpful in giving appropriate knowledge on road bikes so I can make the right decisions. I didn't even ask for a discount but he gave me one nonetheless. When I got home and review my receipt, I found out the Sean gave me $300 discount. Now, that is customer advocacy in its finest. The bike I purchased from Trek Pasadena was a Trek Madone SL 7, Gen 7 in lava gray pearl. Needless to say, I am very pleased with my purchased and the great customer service extended me. I will come back again to buy my wife a bike for her Christmas presence this coming December. read more

I started indoor cycling a few months ago and realized I needed to invest in cycling shoes that clip in after a toe injury. Kae came up to assist us right away and was very helpful. She reassured me that I could return the shoes if they didn't work after trying them out at home (which I needed to). Because of her great service and information she provided, I ended up going back and getting the other pair she fitted with me. Those were the perfect fit and now I am riding 3-4 times a week and loving my shoes. read more

This review is long overdue. I bought a bike from Connor a few months ago and it was a great experience. I hadn't biked in years and he carefully listened and answered any questions I had. He had great suggestions and introduced me to some of the other people that work there. On that note, Christian is also awesome, anytime I want to upgrade a part or get some service done on my bike he always does an amazing job. This is definitely my go to bike store and happy to give them my business. read more

My partner and I took our two Trek bikes to get serviced. We were in a pinch because we needed them tuned up and ready to pick up by the end of the day since the following business day was going to be closed, and we needed our bikes to ride for a scheduled bike trip the next morning. Rich was excellent. He took in our bikes and, within a few hours, had our bikes back and ready to ride. It was busy, and we appreciated the extra lengths to get our bikes in time for the ride. Also, Rich mentioned the Pasadena Complete Streets Coalition. We have yet to join an event but will be sure to do so this year. I  recommend this shop for servicing your bike and receiving great customer service. read more

The team here has been nothing but helpful and awesome. So crazy to see 3.5 overall due to some people's lack of range of what a 1 star is. Great shop, great community of knowledgeable employees. Great sanitation during COVID-19, what else do you want from a shop? One reviewer said the prices were over priced? Hey buddy find ur "deals" like everyone else, on eBay. Where have u ever seen a store give you a lowball deal at a main corporate store? The prices are def on par with what I have seen else where. Take a look a reviewers history. Many 1 star hero's love attention, and 1 star for the most INSANE things. 1 star your own life, not a store for selling products at retail price. read more

They have a great selection of Trek & Electra bikes and provide excellent customer service. Everyone is super friendly and knowledgeable. They provide excellent customer service too! I lucked out and got an Electra which have been hard to come by during the pandemic. The warranty and complementary 1st year service is impressive also. Additionally, I felt they had great COVID safety protocols and felt safe in the store. read more

Had a great customer service experience at this store! I had been trying to find a shop that would help me install a larger chainring for my bike. I called around a few local bike shops and didn't have much luck. The folks at the Pasadena Trek shop were immediately more knowledgeable and willing to help. They took the time to help me select the right size part based on my needs and usage. The installation was smooth and I am very happy with the result. After I left I forgot to grab my old chainring and chain. The folks at the store were nice enough to ship them to me so I didn't have to make the drive! I would highly recommend this shop for all your cycling needs! Everyone at the shop was friendly, knowledgeable, and helpful! read more

Chris, Chris and Preston - GREAT JOB today! I came into the shop today for help on some maintenance to keep my ride running smoothly. They looked at it immediately and fixed me up. I also got educated on some of their new road bikes in stock and picked up about $200.00 in accessories/high value recommended upgrades......win-win! A COMPETING SHOP very close to my home said that they needed to keep my bike for seven days and that if I caught the mechanic during his limited hours, when he wasn't too busy, that maybe I could speak with him directly. read more

Had the Best experience with this store, Thanks to Ysabel. Very nice person and Very Helpful. helped me load the bike i bought and even helped me fix my stuff from my car so the bike would fit she has a Great smile,you have the Best attitude Ysabel you will be successful in whatever you do , you are evry companies dream of having as an employee.. keep up the good work.. read more

I fell in love with Trek since i started ring last year. Nina and Kaye are the real face of this Trek Pasadena branch. They treat like a good friend! read more

Their stock may be limited, but the mechanics are excellent. As a Trek company store, this Pasadena store inherently has a limited range of bicycles: if it's Trek, they can get it; otherwise, that's not what they offer. They do have a good range of bikes in store, despite the current supply chain hassles, and as things shift, they're a good place to consider once you're sure you want Trek. What I do like a lot, though, are their mechanics. A few months ago, I was putting some Bontrager wheels I had onto another bike, and a different store managed to use wrong parts so that it didn't quite work. After the other store insisted that even more parts were needed while denying any fault, I decided to try the Trek store, since the wheels were Bontrager. Christian took one look and immediately knew what was done wrong, and was able to get me back on the road with the right parts. Since then, I've used them for maintenance and more repairs, and always been happy. Most recently, I managed to seriously damage my drive train, and they jumped in. Bontrager wheels have warranty, and the store staff were pro-active in tracking down the purchase information, and getting me a discount on a replacement wheel (though Trek limited it because of the dates). Lance saved the parts he could, and since another needed part was not available in store, they were flexible about me getting the part at another store and putting it on. When the bike came back, it purred, perfectly adjusted and smooth. So: good mechanics, who will do quick jobs on the spot, and a friendly staff (much better than in some of the early reviews from 2020, in my experience). And if you want a Trek, definitely check them for that, too. read more

They have a service department and store area. RICH was very helpful and professional. You will not regret coming here.

Came here on a Sunday at 12pm and the customer service is great! I wasn't able to get the back that I wanted to buy or order since they are back ordered till January of next year, but will definitely recommend anyone that has questions about bikes especially mountain bikes, you should go here, they are very helpful! read more

The people at this store are outstanding. I brought my bike that I had purchased elsewhere to them because I was very frustrated with how it was performing. Carl and Marcos especially deserve shout outs for how they took care of me. They listened to what I was experiencing, explained what they thought was going on, took the time to look at the bike and get it in good shape and were excellent communicators throughout the process. I have always considered myself handy and prefer to work on my bikes myself but after the level of service I've gotten here and the results from letting them "take care of it" I think I will be paying for my service from now on. Regardless of the brand of bike you have, I strongly recommend their service department and if you're out shopping, the staff here are terrific. read more

Great service! We bought a kids bike and assembled it ourselves. But couldn't figure out the hand brake. A nice gentleman here fixed it for us, quickly with expert workmanship. He was nice, wore masked and very knowledgeable. Didn't charge us for his time. Will definitely come here for all of our bike needs!g read more

I went there to get mountain bikes for my son and myself, Sean was absolutely my star, knowledgeable and helpful, enthusiastic in biking, he gave me some professional advice which were very important for new mountain bikers. Finally, I got a Reacoe8 and Marlin6, can't wait to ride! read more

Came here today to purchase a pair of spinning shoes. Had a similar experience to the previous post below. This place has poor customer service and they weren't willing to help me get a pair of shoes. It made it seem like I was a burden when I was there to make a simple transaction that would have literally only taken two minutes. I haven't posted a 1 Star review of a place in the past but the terrible service and inhospitable nature requires me to do so. I won't be shopping here in the future and I took my business to the incycle bike store down the street where they helped me right away without issues. read more

The inventory is usually short and bikes have to be ordered and are months away. The service on the other is excellent, very good customer service. read more

First time getting to finally check this store out since they finally opened. I understand that it's Covid-19 going on currently but when there is no one in the store it doesn't make sense to turn away customers when there wasn't currently anyone in the store and not build up the community. I might give it another chance in a month or 2 but at this time incycle bike shop down the road is still the best bike shop in town. read more

With such a shortage on good bikes, I got my hands on this smooth 2022 Marlin 8 m, it's lightweight RockShox fork, tubeless ready wheels, and wide-range 1x drivetrain make this model the best choice for me. And I thank Preston and Jack for being kind and explaining with all the questions I had concerning this great bike! Good people! read more

Awesome staff and a lot of bikes. More high end bikes but everything was nice and clean and customer service was top notch.

The staff were very nice with helping me find the right size bike for my body type! They were also very knowledgeable. I would recommend my friends to stop by this bike store! read more

Always been a big fan of Trek. Was looking to get new bikes for my daughter and myself. I have a Electra 3 which is now owned by Trek. It's a a great cruiser I've had for awhile. Was looking for something comfortable but able to go a little further ride a little harder (but not much) Well as you know the pandemic has caused a giant run on bikes. First everyone at the store was very knowledgeable and friendly and pandemic safe. They had a verve 2 in stock in my size. Daughter's bike hopefully comes in next month. Anyway great bike store. Trek is a great brand. Looking forward to lots of rides. read more

Brought my bike in to be tuned up and cleaned. I fell on it, so wanted to get it looked at. The bike was sounding odd, and gear shifting has been strange for a while, even before falling. I pretty much always needed to click the gear shifter twice. The bike now seems to be running better than ever, and the gear shifting is working great. Thanks!!! read more

Staffs were super nice and kind! I would visit here whenever I need to repair/ buy supplies for my bike for sure!

Staff is always nice and very helpful. The service is quick as well. Whenever I need something fixed or if I need a tune up and what not, I always get my bike back in a day or two. Ask for Zack ! He's always helpful and a super cool guy read more

Everyone I interacted with was friendly and eager to help. I didn't ever get the sense that they wanted me to buy something. Every time I went by they adjusted my bike for free and gave me tips on things I could to to maximize performance. Marcos and Carl were great. Super cool vibe. Incredibly safe and COVID responsible. I know some folks have felt that their COVID rules were too restrictive but this shop was being super cautious, which I appreciate. read more

Zachary with the amazing help! Very knowledgeable and helped me with my purchase of my Domane! Great team thank you!

Just bought a new Domane SL5 here, and the folks at this store are AWESOME. They're knowledgeable, friendly, and when I had a small issue with my seat post, they helped me out for free. I love my new bike and I'm grateful to have had such a positive experience with this store. read more

Finally found a bike shop that I can trust! Marcos and Carl are knowledgeable, friendly and just simply awesome. I don't mind driving from Long Beach to Pasadena to get my bike and get it serviced from here. I live in the LBC and the bike shops here are crap! Finally, a very trustworthy and reliable bike shop--even if takes me 45 minutes to get there. It's worth every minute in LA traffic. read more

Trek Bicycle Pasadena - Bikes Near Me - Pasadena, California

Marcos & the entire staff went above & beyond not only in servicing my new Emonda and also helping me with upgrading my new Aeolus RSL handlebar. The bike AKA Tie Fighter looks super sick!! Thank you guys for all your service and exceeding all my expectations. I definitely recommend this store to my friends and family. Special thanks to Marcos for all your kind help and knowledge in adjusting my bike and new accessories. read more

WARNING DO NOT T TAKE YOUR BIKE TO TREK took my tommaso la forma to have a kickstand installed from trek 4 day s later the kickstand fell off.nin the middle of the street I took my bike back to trek an they could give less than a fuck. My gears were clunking in an out of gears I paid to have it fixed yet nothing the same TREK is just a name nothing else WARNING DO NOT TAKE YOUR PRIZED BYCYLE TO TREK SOUTH PASADENA U WILL GET POOR SERVICE. AN POOR WORKMANSHIP. read more

Friendly and helpful sales and service staff. In my 70s now I was struggling with some of the hills I climbed on my mountain bike - and concerns about how well I might survive a fall off my bike. Trek has a patented "pedal forward/foot flat" design that enables full pedal stroke without having to raise the bike seat so high. Add to that a pedal assist that only works when you are pedaling and you have a perfect blend of increased safety and pleasure! read more