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    Rack Attack - Pasadena

    4.5 (179 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Rack Attack - Pasadena

    Vehicle battery testing

    Rack Attack - Pasadena Photos

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    Demo today of customer installs
    Eric L.

    I came here on an emergency situation because someone lost my skybox key. I called them and they were SUPER friendly. They told me to come in and warned me they may not have the key in stock but come in and see. When I got there. I thought, wtf... Why is the whole parking area in the front taken by what looks like hardcore customers? Ends up that there was an event and these customers were demoing their equipment. They also had free lunch for the event When I went in, they handed me the master key set and off I went. Found what I needed and they had it in stock! They were a lifesaver and super friendly and helpful. I'll be buying my stuff here when I need to.

    The rack installed.
    Dennis K.

    Need a rack? I got to rack attack They do it right, here, there ain't no hack They measure, give advice, and do it with ease After the experienced I was very very pleased My suv got the rack it deserved That's how you do it ya'll, word. Good experience at rack attack, they measured my roof so that the racks wouldn't look too big and disproportionate. What I also loved was that they didn't offer me 5000 options. I just told them what I needed and they gave me 2 to 3 options which made it very easy to choose from. The process was easy. They measured and then ordered the parts, and then in a few days they let me know to bring in my vehicle. They took several hours and then called me when it was ready and showed me how it worked. Overall a good experience.

    Turk putting the finishing touches
    Katrina V.

    My ikamper needed to be adjusted. I showed up at to my scheduled appointment time and Turk and Alex started right away. They did an amazing job. My roof rack left little room to get their tools under to tighten the bolts. With ingenuity, patience and a lot of elbow grease they were able to get the ikamper adjusted and securely in place. I'm so excited to get to use my ikamper and know that I will be safe in it because of the proper installation done by Alex and Turk.

    Cameron M.

    I'm reviewing based on my experience prior to receiving what I cane here for. These guys stand by their workmanship and products they sell with a warranty (lifetime for the workmanship, 3 years for the product), so there is really no need to wait. My bar for good customer service is being a decent human being. The first associate I worked with - Alex - definitely met that expectation. I appreciate his patience in educating my wife and I on their product line as we juggled restless toddlers. Good vibes from this store. Don't let these car dealerships rip you off y'all.

    The cable lock was stuck and I lost the key
    Jon Jon P.

    Rack Attack Pasadena is awesome! Turk and his team are very helpful and professional! They know everything about racks and hitch. I had a lock and key issue with my Thule T2 Pro XTR. Spoke to Turk over the phone and told me that they can help me replace or re-key it. When I got there, they were able to quickly replace the core and got new keys. I highly recommend this guys for all your rack needs!!! Thanks again!!

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    7 years ago

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    3 years ago

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    3 years ago

    It's nice and good and swell. They were helpful as hell. They should open a store solely devoted to car racks. And they did.

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    5 years ago

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    4 years ago

    Business owner information

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    5 years ago

    Brian and Milo were particularly helpful with getting me replacement keys for my very old bike rack!

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    Page 2 of 5

    Rack Attack - Pasadena Reviews in Other Languages

    Ask the Community - Rack Attack - Pasadena

    Is there a rack for Tesla other than the one from Tesla?

    Hi Michael, It depends on the year and model of the Telsa. Currently, some versions of the Model 3 and Y have a confirmed fit from other brands. If you put your vehicle into our fitting wizard it will show you the options available to your specific… Read more

    View All 3 Questions

    Review Highlights - Rack Attack - Pasadena

    Rick and Alex at this location were able to diagnose the issue and solve the problem that competing companies were not.

    Mentioned in 14 reviews

    Read more highlights

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    It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

    I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

    A Snail's Pace

    A Snail's Pace

    4.6
    (158 reviews)
    $$$

    If you're in need of new shoes for walking/training/everyday, come here. It was very insightful and…read morevery easy to figure out what you want with their help. They're patient and knowledgeable, going so far as to explain differences between insoles and what kind of support they give to my own foot shape and how it affects it. They also carry wide and double wide for peeps like me who struggle finding things that fit due to the wide and tall profile of my foot. The Saucony shoes I was offered are the first that have fit me so well, I didn't even have to break them in.

    This is the best place to go when you're looking for new running shoes or are just getting started…read morein running. Their free scan to analyze your feet was so cool and so in depth -- it shows your feet and gave all kinds of measurements from your size, arch height, heal depth, and more. While I got my feet scanned, the worker, Talia, was so knowledgeable and took her time in explaining to me and my friends information on our feet based on the scans. Talia was so sweet and when all of us (there were 3 of us in total) asked for shoe recommendations she took out three shoes for each of us based on what she thought would be good for us! She listened to our needs and what we liked and didn't like based on the shoes we tried on and then gave more recommendations based on what we said. This place is so cool, there was no pressure to buy anything either which I appreciate and we were to try out everything we wanted to. While the prices were high, you can really feel the quality of everything from the shoes to the socks. I ended up buying 2 pairs of socks after speaking to Talia about my issue when I run. I highly recommend this place!

    Rack Attack - Pasadena - bikes - Updated June 2026

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