Absolutely terrible customer service. Walked in and no one was at the front desk. Waited 10 minutes until I went to the back and a gentleman said he will be right with me. Another 20 minutes go by and not a single person came out. Went in trying to buy a bed cover. read more

Thank you Rack Attack! I bought a Yakima bike rack at the Santa Monica location. I had an issue installing the rack and since Pasadena is closer to me than Santa Monica I went to Pasadena for some help. One of their staff members helped me and I was on my way. Thanks for the help! Great customer service. read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

We were waiting for the store to open from 10 to 10.45am and made a call more than 10 time but no one answers while the store hour stated open from 10-6pm. We saw on their website had changed from closed to open at 10.20 and light inside came on but the door still lock and no answered. Wasted 40mn drive. read more

I came to these guys to install a hitch and wiring on my Volvo XC90. I had the hitch already, and when I called to order the wiring and setup an install appointment, I specifically told them that I needed a 7 pin plug for my trailer, not the standard 4 pin. It's literally why I went to them. They assured me they ordered the correct wiring with the 7 pin plug I needed, and I waited a week for it to come in. I drop the car off for install, and not only did they install the incorrect wiring (4 pin not 7), they wired it so I would have a wire coming from the interior trunk of the car, not from the exterior. It was very poorly done. When I brought up the fact that it wasn't what I ordered and paid for, they offered no solution to fix it. They told me that all they could do was "rip it out". I had to have an auto electrician install an adapter for the correct plug, and he ended up having to re-wire everything because it wasn't even installed correctly in the first place, it was actually shorting out and cutting off the brake lights on my car and could have been a VERY dangerous situation. They did a good job installing the hitch itself, but the wiring was a disaster, they left me in a potentially very dangerous situation with no brake lights, and I waited for a week for nothing. I'd like a refund for the wiring kit and install considering I had to pay someone else to completely re-do it and install the plug I asked for in the first place. read more

Rack Attack - Pasadena - Poorly installed exposed and wiring hanging out of my trunk. Shorted my brake lights and had to have somebody else re-wire it. - Bikes Near Me - Pasadena, California

When you want something done right you go to the specialists! Rick went above and beyond and was so very helpful! You know it's great customer service when it's to fix the problem you have from a product that you didn't even originally purchased there and there was no profit for them to be made and helping us out. I'll definitely be coming here for all of our future bike rack needs! Thanks, Rick! read more

Oscar and Brian made our trip to Oregon possible! These guys are rock stars and helped me with a beautiful Sky Box 16!! I'm so psyched and I'll definitely be back for more Rack Attack !! read more

Need a rack and a box? Come to Rack Attack Pasadena. I had called on Tuesday to inquire about a cargo box and a rack for my Civic. Ali (I might've spelt the name wrong, my bad) helped me out with the necessary recommendations for box size and fitting as well as the proper rack I needed. Came in Friday to get it installed and it looks beautiful. Special shout out to Bri for knocking the install out of the park. Alignment was perfect and the drive was smooth. Had to add a picture for reference. Thanks Rack Attack Pasadena!! read more

Rack Attack - Pasadena - Thule Motion XT Titan L on Thule Wingbar Evo - Bikes Near Me - Pasadena, California

This review is long overdue.. We had a great experience getting our RTT. Caesar the manager there was really nice, calm and helpful. read more

Awesome place for all your rack needs. Don't go on Saturday as it is very busy. Somewhat knowledgeable staff 7/10. Return policy is very good. Definitely one of the best in LA area. read more

I needed a yakima bike rack sks key and found this place from the yakima website. Service was super friendly and fast and I was very pleasantly surprised with how cheap they me sold the key for. Definitely will be back for any roof rack needs in the future and 10/10 would recommend to a friend. read more

I don't live close to this location. I got an estimate back in January and finally made it over. Dropped off for installation and they gave me a time to come back when it was ready. The gentlemen at the registers took care of me and Alex did an awesome job of the installation. My car looks awesome! He blew off the foam debris with the machine. He walked me through the locks and some details. I couldn't be happier. Thank you Alex for a great install!! read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

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Amazing service!!!!! I bought some roof racks for my Toyota Tacoma and decided to install it myself but ran into some issues installing it. It was kinda of a mess because the screw was stripped and bar was not latching on correctly. So I brought it in after talking Alex on the phone and he was so kind , patient, professional and so helpful in helping me. He was both quick in solving the issue and repairing it. My roof racks turned out great. Rack Attack definitely turned my day around. Would highly recommend to anyone. Thank you so much Alex for helping me out you are much appreciated. read more

TLDR: Customer service over the phone matters, and this team doesn't deliver. Disrespectful and sluggish. I spent $532.17 on a new rack and ended up returning it before receiving it, because I couldn't get ahold of an associate over the phone for more than 15 seconds on the day of expected delivery, just to ask if my rack had arrived. I've worked my fair share of retail positions (6+ years) and frankly, it's not good enough to answer your phones with, "Rack Attack Pasadena. Do you mind holding for 10 minutes?" without first hearing why your customer is calling. It doesn't matter how busy you are. It's unacceptable to then make your customer wait 15 minutes. The customer experience is based on fulfilling expectations. To follow that up with "Rack Attack Pasadena, please hold. [ CLICK ]" Is just rude. While processing my return, the associate helping me answered the phone the same way: "Rack Attack Pasadena, please hold. [ CLICK ]" I was the only customer in the store, so I know he wasn't too busy. It's real upsetting when you choose to support a local retailer, only to be let down by a lack of respect for your time. I'd recommend REI or another alternative if you value your time and mutual respect. read more

Man, I wanted this place to be cool... It sucked. Got a quote for a hitch installation at this store that came out to over $700. I looked into U-Haul and they are going to do the same job with the same product for $450. Rack Attack was overcharging about $50 for the hitch itself, and labor was double. Installing one of these is about a 1-2-hour job for an amateur. Anybody that has done this before (let alone does it for a living) and has a lift would knock this out in a half hour, if that. They wanted $225 for the hitch install. Another $150 for wiring install... and wouldn't budge. $375 an hour for isntall labor... No thanks. Was also looking at a bike rack. They said the low end of the range was $400 for a hitch rack. I just bought a Yakima hitch rack, one of the brands they carry, for $175 on Amazon. (I got a deal on it). They have cool stuff, but they are trying to rob people. Look around. Save a lot of money. Save more if you install it yourself, it isn't that tough, I just don't want to mess with it becuase its a lot easier with a lift. I can't see how they will stay in business, but I hope they change their model and become competitive. read more

Friendly and knowledgeable people. I love the Thule roof rack installed on my 2006 Honda Civic. Perfect for 2 mountain bikes. Pretty straight forward to load the bike(hold the fork and back frame then load & lock the front tire first). Brought it in first thing in the morning and walked to a Corner Bakery(10-15 min walk) and waited in that plaza until they called me back. Highly recommended! Thank you Pasadena Team! read more

Rack Attack - Pasadena - Freshly installed - Bikes Near Me - Pasadena, California

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I came into the Pasadena store; I was greeted as I entered and ask if I needed help with anything. They did not have the part in stock but quickly offered me options for my issue. I ended up leaving the store with a fix and was able to use my rack that day at a more than fair price. The employees were very knowledgeable and gave great service. I do not live near this location but would make the drive there for the quality and service they gave. Thank you Rack Attack read more

Excellent selection from all the major brands. What's more important is the personal working are trained to make sure you make the right selection for your specific car and particular needs. First great service! read more

Great service and great selection in products. They took the time to go back and forth to answer all our questions and to get us exactly what we needed. We will definitely be recommending them to our friends and will be back to hook up our future cars. read more

It's nice and good and swell. They were helpful as hell. They should open a store solely devoted to car racks. And they did.

The Thule box is excellent. No doubt. However, I took one star off because I got a quote over the phone for XL-size cargo box, the following day I went up there to pick it up but they said XL was not available and only L-size was available, drove home not happy with L-size, called up the following week and complained and they said XL-size IS available, so I drove 30 miles up there again and got my right size XL. read more

Rack Attack - Pasadena - Got my Thule cargo box for my camping trip from this company. - Bikes Near Me - Pasadena, California

After months of looking online, reading reviews, measuring our vehicle, and trying to look at cargo boxes at REI and other places, Rack Attack came up in a search, and we hustled over to Pasadena where we were treated with friendly, helpful service (including from the handsome shop dog). The workers offered to let our Subaru Crosstrek "try on" boxes so that we could see the fit and look. Thanks to them going the extra mile, we wound up realizing that our car could handle a larger cargo box than we'd anticipated, while still being able to open the hatchback fully. They adjusted our crossbars and installed the box in minutes. So happy with our Thule Force XT L cargo box, and would recommend Rack Attack to anyone looking to outfit their vehicle with awesome storage and travel solution read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

I came into the shop to check out the roof tents for my SUV. A sales associate came out to look at my car and told me that my roof rack that I purchased for my car was junky. The sale associate began roughly banging on my rails without my permission to "demonstrate" how "easily" they bend. The sales associate said, " look they're bending already". What was the point of that? I have a brand new car and this moron is damaging my car pointlessly. I told him that I was leaving and he was confused as to why I was getting mad at him. Just avoid this place at all costs. read more

Staff was all wearing masks very inviting even had a dog that was very playful. Answered all my questions and offered helpful suggestions for what I wanted to get done. read more

This is the best place you can find in S.CA for bicycle racks or any racks. The shop is spacious and clean with nice product display to give u the look and feel of different rack options. Oscar provides impeccable service and installed the rack for me in just minutes. This place is 10/10 and I highly recommend it to anyone. read more

Love that the staff wear mask. Winston was amazing and knowledgeable. Winston put the cargo box and assembled it right on top of our car. Winston was informative and helpful. Winston was amazingly great employee. I recommend coming here. Ask for Winston! read more

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I called the store a few days ago to see if they had the Thule Motion XT XXL. I spoke with a man on the phone who said they had the item. I asked him if they had any promotional pricing on it due to it being a much lower price (almost 200 less) at some of the local competitors websites (Amazon and REI). The man cut me off quickly and explained they don't price match and he wouldn't discount the item due to the Covid pandemic. He further added that because of the pandemic items were short and they wouldn't discount the item because other retailers had limited stock. I explained to him the item was in stock on other retailers websites and could be shipped to my door. He cut me off again and said "it isn't in stock in store and we don't price match." I thanked him and ended the call. So I hop onto my internet browser and start looking online to see what their policies were in regards to price matching. There it was plain as day "If you find an online retailer that carries the same item at a lower price (including shipping costs), in stock, Rack Attack will beat that price by 10% up to a maximum of $10.00 for the total order value." So I call the number listed next to that quote to ascertain the reasoning behind them not honoring their own policy. The man at the call center explained to me that rack attack reserves the right to not price match at any given time and that it is explained in their policy as well. He told me that because of the coronavirus pandemic they would not discount the price. I asked if there was anything he could do to help as I wanted to give the local business my money rather than amazon or a large chain. Without any remorse in his voice or concern he said there was nothing he could do. So why do I think they deserve 1 star? Look I get it, it's a supply and demand thing right? But the problem is it was in stock at REI and also on amazon. I think it's pretty low for a business to use the pandemic as an excuse to make a few more bucks on an item just because they can. Hope this review helps to shine some light on the tactics this business uses when people are already struggling! read more

Awesome experience buying a cargo box from these guys! Would highly recommend if you're in the market to check them out. Stopped in Saturday when they opened and had a great experience with helpful and knowledgeable staff. Ended up going with the Thule Motion XT XXL. Give them a look! read more

Thank you Alex Cobarrubias and the Rack Attack team for providing great service and installation of our Thule Motion XT cargo box for our holiday cross country trip this year! Great fit, capacity and aerodynamic performance for mpg on the highway! read more

Rack Attack - Pasadena - Thule Motion XTL Cargo box on 2021 Lexus RX450h - Route 66 in New Mexico - Bikes Near Me - Pasadena, California

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I had a wonderful experience at this location; quality customer service, A++ I give to Ali and his staff. I purchased a roof rack and cage box for my Honda Fit. They are able to install the equipment for you at additional fee, but if you decide to do it yourself like we did in the parking lot, they are available with questions and Ali was very helpful. Another bonus was the Shipping, all items were ship and available within a week whereas the competition would have taken 2 weeks or longer. It appears all stores collectively work together and make sure to get your order, if they dont have in stock they will tell you and how long it will take. Good job about transparency. read more

Rack Attack - Pasadena - The roof rack cross bars and the basket are two separate pieces, but you need the bars to fit the basket. - Bikes Near Me - Pasadena, California

Great customer service! Installation was fast and staff are very knowledgeable. Thanks Rack Attack read more

Rack Attack - Pasadena - Yakima skybox 16 - Bikes Near Me - Pasadena, California

Thank you for having such a great inventory on hand. Drove out from Santa Monica to get the Thule T2 Pro bike rack. Couldn't find this anywhere. Up graded from the classic. Called before to make sure they had it. Very responsive on the phone and quick to identify they had one on hand. Held it for us and when we got there they were expecting us. Friendly and knowledgeable staff. Thanks for the great experience! Parking available on site. Lot of great racks to choose from. I'll be back for snowboard racks next! read more

Rack Attack - Pasadena - Now Thule T2 Pro Rack - Bikes Near Me - Pasadena, California

Cesar was very helpful on the phone. Placed my roof box on hold for me for later in the day. Came in later and he installed my roof box in 5 mins and I was outta there. 5 stars. read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

The kid "helping" me out was a condescending prick! Came in for two items. Roof platform and roof tent. The platform box that he gave me was already opened but "new". Upon assembling it it was missing parts. As for the roof tent, he told my son not to climb up the stairs. So I can't test and feel before I buy? And some other kid was able to climb it and none of the staff had any issues? REI got my money for the tent. read more

This place is great. I ran into a pretty unique issues from some other manufacturers that left me with some issues. The staff was beyond patient and willing to help out and solve this issue. I regret not just heading over here to get my setup to begin with. The way they handle customers is professional and they're well educated on the product they sell. Just watching how they've handled other customers while getting my truck set up just showed me they treat everyone with respect and attention to detail. read more

I can't say enough.. Customer service is number one with these guys! They are amazing. I had a detailed call about roof racks, installation and basket.. that call was followed up with an email breakdown of the parts, labor. I made an appointment, did the installation. They were extremely helpful with changing a tow ball configuration as well and built and installed a cargo basket I purchased elsewhere.... Amazing customer service .... I highly recommend!! John C from Hollywood, ca read more

Great customer service from Ali!! From start to finish he was extremely helpful in getting what I needed for my up coming road trip. He set me up with a Thule cargo box, cross bars and towers. He even helped me installed them correctly and made sure to measure everything to specifications. Ali, thank you so much for helping me with my purchase! You're an asset to Rack Attack! read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

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Great customer service - very knowledgeable people working here. They helped us out with a bike rack for our toe hitch with extended and setup... Happy with our purchase and experience. Thank you read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

The guys at rack attack were great. They've installed roof racks and hitches on 2 cars for me to date. They resolved an issue we had with the hitch installed on my wife's car and made it right. That's a rare and highly-appreciated way to do business. Would absolutely recommend them to anyone. read more

I am really happy with 'Rack Attack.' I was researching Cargo boxes from my small suv and I found one that I liked online. But I wasn't sure if it would fit on my car and was the right choice. So I called Rack Attack. They honestly didn't try and sell me on going to their store. They helped me pick the right one for my SUV. No hard sell and I really appreciated their honestly. Also, I'm pretty handy and it seemed like installing one would be straight forward enough, but I thought about driving down the freeway with with my kids in the car and this box not being in the right place. I decided to have a pro install it instead of me. Also, it's the middle of the Covid crisis. So I called and asked it would be ok if I paid for the cargo box online then have Cesar install it with me standing 6 feet away. No problem. I paid for the Thule box online (great price) and drove up and Cesar met me outside and install the box. I couldn't be happier. Also, I asked Peter about a hundred questions about which box to buy and he was as patient as a saint. I feel really good about my purchase and I'm thrilled that I went with "rack attack." I feel much better that I had the pros help me pick the right one and install it. Thank you ! read more

Rack Attack - Pasadena - Bikes Near Me - Pasadena, California

Amazing service! They were quick, helpful, dedicated, and resourceful! Would 10/10 go back. Jesse, an employee, went above and beyond to help me out with finding my replacement roof rack keys and when I eventually need to get a new roof rack I am going to be giving them all my business and will tell my friends and family to come here! Thanks you guys! read more